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The room was clean and neat. As was the property.
The amenities in the room were very lacking i.e. hair dryer was so small and had no power. I couldn't dry my hair. There were no body lotion or hand cream either. 1 bar of soap. There was soap scum in the shower where the soap rests and there were no glasses plastic or glass in the bathroom. Only paper coffee cups. Considering the price it was certainly lacking. Also breakfast should be available till 10. People on vacation might not want to rise so early. We were up at 7 - 7:30 and by the time we showered and dressed it was 8:30. There was not chance to get a second cup of coffee or add something to our breakfast before all was packed away.
Check in was simple and fast. Very welcoming employee. Room was mostly clean, and spacious, but some stains were present on the couch and bed cover, they should be replaced.
Cynthia
Stayed 1 night in Apr 2024
8/10 Good
robert
Travelled with partner
17 Apr 2024
Liked: Staff & service, amenities
It is situated in an area that has amenities close by and is close to the hospital for which we were there. Thanks
Many thanks to the staff for being so extremely helpful and cordial. It was a pleasure.
Yvette
Stayed 1 night in Feb 2024
10/10 Excellent
zhong
23 Feb 2024
zhong
Stayed 1 night in Feb 2024
Response from Mackenzie on 1 Mar 2024
Thank you for leaving us your feedback!
8/10 Good
MICHAEL
19 Feb 2024
MICHAEL
Stayed 1 night in Feb 2024
Response from Mackenzie on 1 Mar 2024
Thank you for your review!
6/10 Okay
Gregory
17 Feb 2024
I was disappointed that I wasn't able to get a receipt from the front desk because I booked the room online. Also, the lack of vending machines for snacks at night. Otherwise, things were ok.
Gregory
Stayed 1 night in Feb 2024
Response from Mackenzie on 1 Mar 2024
Thank you for taking the time to leave us your feedback, unfortunately we are unable to hand out receipts if rooms are booked under third parties, you will have to get your receipt from them, We do not have a vending machine but we do however have a market available at the front desk.
2/10 Terrible
Gordon
14 Feb 2024
Liked: Cleanliness
Refrigerator making high pitched noise all night. , No temperature control in room.
Other guests walking hallways talking loudly and letting doors slam till 3:00am. No action from staff despite complaint.
Gordon
Stayed 1 night in Feb 2024
Response from Mackenzie on 15 Feb 2024
Thank you for taking the time to leave us your feedback, I do apologize that your stay was not up to standard as we take pride in our guests getting a good nights sleep, in regards to your refrigerator we could have either moved you rooms or replaced the unit, did you make the front desk aware of this? I do apologize you were kept awake, I have spoken with our front desk, and will ensure they take more action if necessary against room complaints when people are checking in. Once again thank you for your feedback and we do apologize for any inconvenience.
10/10 Excellent
Troy
8 Feb 2024
Troy
Stayed 1 night in Feb 2024
Response from Mackenzie on 15 Feb 2024
Thank you for taking time out of your day to leave us some feedback!
10/10 Excellent
Peter
5 Feb 2024
It was a late arrival but checkin was fast and friendly.
Peter
Stayed 1 night in Feb 2024
Response from Mackenzie on 15 Feb 2024
We always appreciate hearing from our guests and hope to see you again soon!
Have stayed here a few times now staff is very accommodating very friendly rooms are clean quiet the place is a comfortable place to rest and relax after a long journey would recommend to anyone working in the area or just passing through Timmons it's a great place to stay
David
Stayed 1 night in Jan 2024
Response from Mackenzie on 15 Feb 2024
Thank you for taking the time to leave us some feedback we always appreciate hearing from our guests.
Thank you for taking the time to leave us a review!
2/10 Terrible
Genesis
12 Oct 2023
Disliked: Property conditions & facilities
The staff are nice. But the room that I had smells like a mixture if cigarette and molds. Never again
Genesis
Stayed 1 night in Oct 2023
Response from Mackenzie on 20 Oct 2023
Thank you for taking the time to leave us a review, We always appreciate feedback from our guests, and We do sincerely apologize that your stay was not an enjoyable one.
6/10 Okay
Michael
Travelled with family
12 Oct 2023
Liked: Cleanliness
Stayed here aboutc10 years ago and thought it was good value. Has gone downhill since then- needs major revamp.lobby area looks really dated. No elevator in the building. Wifi was awful- kept kicking us out to the point we finally gave up. Room was clean and comfortable which was the saving grace.
Michael
Stayed 1 night in Oct 2023
Response from Mackenzie on 20 Oct 2023
Thank you for taking the time to leave us your feedback, we always appreciate hearing from our guests on ways we can better improve our accommodations.