2/10 Terrible
Tim
11 Jun 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service
Changed property, poor communication
I booked 1 room in Hotel Sonnenhof on 16th February, via Hotels.com, for a stay commencing on 28th May.
Hotel sent me a message on 27th May that I was not in Hotel Sonnenhof in Timelkam, but at an apartment in Lenzing, 4.5km further away. No pre-warning was given, no rationale for the change in location, no option to cancel or reduction in rate was offered.
I was very upset when I received the message on 27th May (the day before I was due to stay at the hotel). It was really inconvenient to be in a different location from my friend, and required that I drive back and forth from Timelkam to Lenzing multiple times. As I was only informed the day before the stay was due to start, I had no option to cancel and rebook elsewhere as nothing else was available.
In addition, the apartment was in a poor location, not of a good quality, and the kitchen crockery was incomplete.
The hotel reception was very slow to respond to communication, and only available in the mornings.
Do not stay here - very poor service.
Tim
Stayed 4 nights in May 2025