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Reviews of Ibis Tijuana Zona Rio

3 out of 5
Ibis Tijuana Zona Rio
Blvd Gral Rodolfo Sanchez Tab, 9170 Zona Urbana Rio, Tijuana, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 555 out of 1126 reviews" "
Rating 8 - Good. 248 out of 1126 reviews" "
Rating 6 - Okay. 120 out of 1126 reviews" "
Rating 4 - Poor. 73 out of 1126 reviews" "
Rating 2 - Terrible. 130 out of 1126 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Great stuff, and staff
Stayed 1 night in May 2024
Response from José Antonio Rangel on 25 May 2024
Muchas gracias por sus comentarios, nos alegra que su experiencia fuera positiva. Esperamos servirle nuevamente en su próxima visita a nuestra ciudad de Tijuana.Cordialmente,Equipo IBIS Tijuana.

6/10 Okay

Edith

Travelled with family
Liked: Staff & service
We had issues with the ADA room. They were available, however the keys were not working. My exhausted wheelchair bound mother was shuffled around a bit while it was figured. That was my main issue with the property.
Stayed 1 night in May 2024
Response from José Antonio Rangel on 25 May 2024
Dear guest:Thank you for taking the time to tell us about your experience at the Ibis Tijuana.  I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.  Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Leticia, San Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience! Thank you
Stayed 1 night in May 2024
Response from José Antonio Rangel on 25 May 2024
Estimada Huésped, Muchas gracias por sus amables comentarios. Estaremos encantados de recibirla en su próxima visita a la ciudad.Saludos!

6/10 Okay

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from José Antonio Rangel on 23 May 2024
Estimado huésped,Muchas gracias por su amable calificación, esperamos tenerlo nuevamente en esta su casa para ofrecer una mejor experiencia.Saludos!

10/10 Excellent

Guillermo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is super clean and comfortable
Stayed 1 night in May 2024
Response from Elias Castellanos / Ibis Tijuana on 21 May 2024
Hola Guillermo, gracias por sus comentarios. Esperamos nos visite pronto en esta su casa Ibis Tijuana.Cordialmente

8/10 Good

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service
Stayed 1 night in May 2024
Response from Equipo de Ibis Tijuana on 21 May 2024
Saludos Ricardo, gracias por sus comentarios. Atentamente

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from José Antonio Rangel on 25 May 2024
Muchas gracias por su amable calificación, esperamos tenerla nuevamente en esta su casa Hotel ibis Tijuana en un futuro muy cercano.Saludos!

10/10 Excellent

azucena montion

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, clean.
Stayed 1 night in May 2024
Response from Elias Castellanos / Ibis Tijuana on 19 May 2024
Muchas gracias Azucena por sus comentarios, esperamos nos visite pronto.Coridalmente

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in May 2024
Response from Elias Castellanos / Ibis Tijuana on 19 May 2024
Muchas gracias Melissa por sus comentarios. Le esperamos pronto.Cordialmente

6/10 Okay

EDGAR

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Goods In front of tacos el franc, next to mercado hidalgo. Good parking. Not so good A bit expensive for what you get, rooms are small and seem run down. Very small TV. Overall Good location, would not stay again for similar price you could get a better spot.
Stayed 1 night in May 2024
Response from Elias Castellanos / Ibis Tijuana on 16 May 2024
Dear Edgar, we would like to extend an apology for the inconvenience mentioned on your review; rest assure we will take corrective measure in order to improve our service according of your observations. We hope in the near future give us a second opportunity so we can settle up your experience with us.

10/10 Excellent

Iliana

Stayed 2 nights in May 2024

8/10 Good

Yoanna

Stayed 1 night in May 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Elias Castellanos / Ibis Tijuana on 9 May 2024
Estimado Juan, muchas gracias por sus comentarios.Le esperamos pronto.Cordialmente

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Elias Castellanos / Ibis Tijuana on 6 May 2024
Gracias Luis por sus comentarios, le esperamos pronto.Cordialmente,

8/10 Good

Jose

Liked: Cleanliness
I like that is super close to everything in downtown and airport as well and is also super close to the border but just pay attention with the showers, the floor gets all wet and and Cristal doors are dangerous because they hit each other every time you close the door and also I don’t like those toilets but everything else is super cute :)
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 6 May 2024
Thank you for your comments, we do appreciate it. We hope to see you in the near future on your next visit to our city.Gracias

10/10 Excellent

Jorge, Bell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great location, with many nearby restaurants, theatre, and museum Additionally, the entrance to the US border is less than a block away.
Stayed 2 nights in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 6 May 2024
Thank you for your comments. We hope to see you in the near future on your next visit to Tijuana.Muchas Gracias

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Great tacos el Franc and movie theater nearby.
Stayed 2 nights in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 28 Apr 2024
Hola Hilda, gracias por sus comentarios. Esperamos nos visite pronto.Cordialmente

10/10 Excellent

maria

Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 19 May 2024
Saludos cordiales Maria, gracias por su reseña. Le esperamos pronto en Ibis Tijuana.

10/10 Excellent

Efrain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. There’s new construction going on, and is blocking the view.
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 27 Apr 2024
Dear Efrain, Thank you for your comments, we do appreciate it. We hope to see you in the near future.Cordialmente,

10/10 Excellent

Enrique

Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 16 May 2024
Saludos cordiales Enrique, muchas gracias por su reseña, estamos a la orden en Ibis Tijuana.Cordialmente,

10/10 Excellent

Lizbeth, Auburn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, Hotel was easy access, place was clean
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 25 Apr 2024
Hola Lizbeth, muchas gracias por sus comentarios, esperamos verle pronto en esta su Casa Ibis Tijuana.Cordialmente

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small but it’s good enough. Prices are reasonable & there’s a bar on site. Staff is nice and welcoming
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 24 Apr 2024
Gracias Evelyn, for your comments, we do appreciate itWe hope to see you in the near future.Saludos!!!

6/10 Okay

Elia

Liked: Cleanliness
Decepcionada con la recepcionista mujer que me atendió.. le tuve que preguntar de como llegar a mi avitacion , donde podía estacionar mi carro, a que horas era el desayuno. Lo peor que yo inclui el desayuno en mi recepción y me contesta no aquí no aparece como pagado.. le tuve que enseñar mi factura, luego preguntarle a que hora empieza el desayuno donde? No la verdad muy grosera y poco amable. De ahí todo fue perfecto el desayuno y los jóvenes que me atendieron en el desayunar..
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 22 Apr 2024
Estimada Elia, Agradecemos el tiempo que tomo en compartirnos sus comentarios. Le externamos nuestras sinceras disculpas por su reporte sobre el servicio recibido, acciones serán tomadas para atender esta situación. Esperamos contar con el honor de servirle nuevamente en su próxima visita a nuestra ciudad y así poder resarcir este incidente.Estamos a sus órdenes.

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Amenities
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 22 Apr 2024
Gracias por sus comentarios, estamos a sus ordenes en Ibis Tijuana.Cordialmente

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 22 Apr 2024
Saludos Jose, gracias por sus comentarios. Estamos a la orden en Ibis TijuanaCordialmente

10/10 Excellent

Alejandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 22 Apr 2024
Saludos Alejandra, muchas gracias por sus comentarios. Esperamos verle pronto.Cordialmente

10/10 Excellent

Ernesto

Liked: Staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 20 Apr 2024
Dear Ernesto, Gracias por sus comentarios, hank you for your comments, we do appreciate it.Hope see you soonSaludos!!!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 22 Apr 2024
Saludos William, gracias por sus comentarios. Esperamos nos visite pronto en esta su Casa Ibis Tijuana.Cordialmente

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service
it was ok could be cleaner. Thank you.
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 20 Apr 2024
Muchas gracias Cynthia for your comments; we hope having you back soon, it will be a pleasure.kind regards,

8/10 Good

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were to hard. I loved there breakfast.
Stayed 2 nights in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 20 Apr 2024
Thank you for your comments; we hope to see very soon, it will be glad having you back.Muchas Gracias

10/10 Excellent

Leydi valdez

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service.
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 20 Apr 2024
Thank you for your comments, we do appreciate it. We hope to see you in the near future on your next visit to Tijuana.Muchas Gracias

10/10 Excellent

Carlos, Los Angeles

Liked: Cleanliness, staff & service
No safe
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 17 Apr 2024
Estimado Carlos, Muchas Gracias por sus comentarios; estamos a sus ordenes.Cordilamente

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful stay for me and my family.
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 16 Apr 2024
Dear Edward, thank you for your comments, hope to see you soon in the near future.Gracias

8/10 Good

Maria

Stayed 3 nights in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 6 May 2024
Muchas gracias por sus comentarios. Le esperamos en Ibis Tijuana

10/10 Excellent

Mariana

Liked: Cleanliness
Muy bien services 👌
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 16 Apr 2024
Estimada Mariana, Muchas gracias por sus comentarios, nos alegra que su experiencia fuera positiva. Esperamos servirle nuevamente en su próxima visita a nuestra ciudad de Tijuana.Cordialmente,

8/10 Good

Ingrid

Stayed 2 nights in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 6 May 2024
Saludos Ingrid, muchas gracias por sus comentarios.

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
The A/C was not working on the room and they has the heater on the all time in my room. That was a nightmare
Stayed 1 night in Feb 2024
Response from Elias Castellanos / Ibis Tijuana on 11 Apr 2024
Estimado Luis, Agradecemos el tiempo que tomo en compartirnos sus comentarios. Le externamos nuestras sinceras disculpas por su reporte sobre nuestro servicio, hemos compartido su reseña al equipo de mantenimiento para tomar medidas correctivas. Esperamos contar con el honor de servirle nuevamente en su próxima visita a nuestra ciudad y así poder resarcir su experiencia en nuestro Hotel.Estamos a sus órdenes.

2/10 Terrible

Miguel

Travelled with family, Travelled with family and small children, Business traveller
Air conditioner to noise. USB ports don’t work tv channels don’t work
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 11 Apr 2024
Estimado Daniel, gracias por sus comentarios. Permítanos extenderle nuestras sinceras disculpas por su reporte sobre nuestro servicio, hemos puesto su reseña en minuta de nuestra reunión de operaciones, medidas correctivas serán tomadas. Le reafirmo nuestras disculpas, quedando enteramente a sus órdenesCordialmente,

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly and lte check in allowed
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 11 Apr 2024
Estimado Juan, gracias por sus comentarios. Esperamos verle pronto en esta su casa Ibis Tijuana.Cordialmente

2/10 Terrible

Cynthia

Travelled with family, Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Dirty place and it’s run down. Staff is not friendly at all.
Stayed 2 nights in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 6 Apr 2024
We would like to extend an apology for the inconvenience mentioned on your review; rest assure we will take corrective measure in order to improve our service according of your observations. We hope in the near future give us a second opportunity so we can settle up your experience with us. Do not hesitate to contact us for assistance.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff members are super nice helpful. I like to stay in this Hotel great services
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 6 Apr 2024
Dear Veronica, Thank you for your comments, we do appreciate. We hope to see you in the near future on your next visit to Tijuana. Muchas Gracias,

10/10 Excellent

Esperanza, Santa Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the third time we stayed at this hotel and we really enjoyed every time we stayed there. Very clean, quiet and safe
Stayed 1 night in Apr 2024
Response from Elias Castellanos / Ibis Tijuana on 4 Apr 2024
Hola Esperana, muchas gracias por sus comentarios, estamos a sus ordenes en IBIS Tijuana. Le esperamos pronto

10/10 Excellent

Monica, Whittier

Liked: Staff & service, property conditions & facilities
Very good location.
Stayed 2 nights in Mar 2024
Response from Ibis Tijuana Team on 1 Apr 2024
Thank you for your comments, we hope to see you in the near future.

10/10 Excellent

Neila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekend stay spot. Clean rooms and friendly staff.
Stayed 2 nights in Mar 2024
Response from Ibis Tijuana Team on 1 Apr 2024
Thank you for your comments, we do appreciate it.We hope to see you in the near future.

8/10 Good

Cesar

Travelled with family
Liked: Cleanliness, staff & service
This hotel is in a great area to stay. Very clean and safe with friendly staff. Close to good restaurants and close to border. Easy in and out access. Highly recommend for a quick weekend trip.
Stayed 2 nights in Mar 2024
Response from Ibis Tijuana Team on 31 Mar 2024
Thank you for your comments, hope see you soon in near future.

2/10 Terrible

Vanessa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For the most part, it was an easy process to park, checkin and find the room. The room was very clean. Staff were very polite and friendly. A few things that I didn’t like was that while I was showering, the water was not going down the drain as quickly as it should which caused the water to leak out onto the restroom floor. Also, someone else on the same floor had a baby that cried from 9p-9a. It was too late to complain and relocate rooms so I just dealt with the noise. Also, the room I got had a window horrible view of a tall building with construction going on. On a good note, it was affordable, near many restaurants and I felt safe.
Stayed 1 night in Mar 2024
Response from Ibis Tijuana Team on 31 Mar 2024
Thank you for your comments, we do appreciate it.We hope to see you in the near future Gracias

10/10 Excellent

Rachel

Liked: Staff & service, amenities
The staff were attentive & friendly
Stayed 1 night in Mar 2024
Response from Ibis Team on 29 Mar 2024
Thank you for your comments, we hope to see you soon at IBIS Tijuana.

8/10 Good

George

Travelled with group
Liked: Amenities
clean
Stayed 1 night in Mar 2024
Response from Equipo de Ibis Tijuana on 27 Mar 2024
Gracias George. agradecemos mucho tus comentarios es un honor ser tu opcion de hospedaje. Muchas gracias.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Equipo de Ibis Tijuana on 25 Mar 2024
Estimada Emma, gracias por tu valoracion y preferencia, quedamos a tus ordenes para tus proximas visitas, sera un placer. Muchas gracias