Standard Room, 1 King Bed | Individually decorated, bed sheets

Reviews of Hotel Festival Plaza Playas Rosarito

3 out of 5
Hotel Festival Plaza Playas Rosarito
Blvd Benito Juarez 1207, Centro, Playas de Rosarito, BC

Reviews

7.0

Good

Rating 10 - Excellent. 431 out of 1211 reviews" "
Rating 8 - Good. 258 out of 1211 reviews" "
Rating 6 - Okay. 182 out of 1211 reviews" "
Rating 4 - Poor. 132 out of 1211 reviews" "
Rating 2 - Terrible. 208 out of 1211 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Matthew

Travelled with family
Liked: Staff & service
Well, let me just preface this review with the staff. The staff was extremely friendly. The location is amazing; right smack dab in the middle of downtown Rosarito. Now, here are my issues. Although the hotel states that it is welcoming to family, friends and couples, I would say that this place is only good for people who want to party all night long. It was clear in the hotel contract that there will be noise from the surrounding bars and club 24 hours a day. I had to acknowledge and sign this. I asked for the quietest room possible, but nothing can muffle the extreme noise from the discos and occasional cannon blasts or whatever type of pyrotechnics are going on. Like I said, this is no fault of the hotel. The room was dated, but clean. There was a lot of noise coming from my front door from one club. Then in the back at my window, there was a ton of noise from the other clubs. It just became too much for me and my teenage son that we decided cut bait. We packed up and drove back home around 8:30 pm. The silver lining is that the border crossing at San Ysidro (on a Saturday night) was only an hour wait. In the future, no more stays in the downtown Rosarito area for me!
Stayed 1 night in May 2024

2/10 Terrible

Cristal

Travelled with family and small children
They gave me a room in the 3rd floor looked like a trap hotel it was nasty there was cigarette burns on the bedsheet that curtains were falling off. The toilet seat was broken. I was not going to stay there with my two kids .
Stayed 2 nights in May 2024

2/10 Terrible

wellman

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really rude
Stayed 2 nights in May 2024

8/10 Good

Leo

Disliked: Staff & service
It was in a nice place right outside of the strip
Stayed 3 nights in May 2024
Response from Hotel Festival Plaza on 26 May 2024
Hello Leo we are so grateful that you took the time to share your feedback with us. It is a pleasure for us to serve customers like you, Good day

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Remote control to tv was not working even after having staff fixing it the next day stopped working . . Room didnt have a iron or coffee machine like every other hotel . Very pricy hotel for something thats basic
Stayed 3 nights in May 2024
Response from Hotel Festival Plaza on 25 May 2024
Hi Marcos: Thank you for letting us know about the issue. We apologize for any inconvenience caused by using our services. Our customers are important to us and keeping them satisfied is our top priority. We will get in touch to offer you a discount on your next visit, apologies

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, close to everything.
Stayed 1 night in May 2024
Response from Hotel Festival Plaza on 25 May 2024
Hello Carlos Thank you very much for sharing your opinion about our service. We are glad to hear that our team's performance has exceeded your expectations. Thanks again,

6/10 Okay

Jesus

Travelled with partner
Liked: Staff & service, amenities
Nice place and great service but the night club up the street plays music till 3am extremely loud.
Stayed 1 night in May 2024
Response from Hotel Festival Plaza on 23 May 2024
Hello Jesus we have received your comments, we are located near bars and restaurants in the tourist zone, we can support it in its suggestion, looking for a room not so close to these restaurants, and supporting it in question to noise, an apology, cordial greetings

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Estube muy contenta todos muy amables si bolberia a este hotel
Stayed 1 night in May 2024
Response from Hotel Festival Plaza on 25 May 2024
Hola que tal Guadalupe Muchas gracias por compartir su opinión sobre nuestro servicio. Nos alegra saber que el rendimiento de nuestro equipo ha superado sus expectativas. Gracias de nuevo,

4/10 Poor

Mireya, Moreno Valley

Travelled with family
Liked: Amenities
I liked that it was right by the freeway, that it's close to many bars and restaurants, and that we are given a breakfast voucher to use at a restaurant next door. The wait at the restaurant, however, was way too long and the customer service there was not good. I was waited by the podium to get my name on the waiting list for about 5 minutes. When a worker finally walked towards me, she proceeded to help a lady that was standing in line behind me and didn't even acknowledge me until I said something. We waited 30 min then ate elsewhere. The rooms Do Not have AC, and you can hear everything throught the walls, door, and windows, and you are not able to check in until 3pm. They blast super loud music till about 2-3 in the morning at a courtyard directly behind all the rooms. We had a hard time sleeping. While waiting in line to check out, I overheard a guest telling the front desk employee that he was charged for 2 nights instead of 1. The frontdesk employee told him that he was going to have to call his bank to take care of that because he was not able to issue refunds. I will not be returning to this hotel.
Stayed 1 night in Mar 2024
Response from Hotel Festival Plaza on 22 May 2024
Hello, we have received your feedback, I personally, will speak with the front desk staff so that this type of issue does not happen and they give more attention to our customers, an apology

6/10 Okay

Maria

Travelled with family
The property was good abit old butvthe wors oart was the noise at night since is so close to bars the music doesn’t stop until 2:am and it was Subday.
Stayed 1 night in May 2024
Response from Hotel Festival Plaza on 22 May 2024
Hello, we have received in your comments, an apology for the noise, on your next visit you can ask us when you arrive the room less close to noise, greetings

2/10 Terrible

Cesar

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Es el peor hotel que e conocido, este hotel necesita una remodelación completa el colchón tenía manchas y parecía muy viejo, horrible experiencia No lo recomiendo.
Stayed 1 night in May 2024
Response from Erika Padilla on 21 May 2024
Hola Cesar,Lamentamos que su estancia no haya sido placentera, pasaremos los comentarios a nuestra gerencia para ver los temas que no le agradaron e implementar las mejoras necesarias. Saludos,

10/10 Excellent

Yazmin

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Erika Padilla on 21 May 2024
Yazmin,Gracias por tu perfecta calificación, nos esforzamos diariamente para hacer de su estancia una experiencia perfecta, Saludos,

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place very central to all the activities, breakfast was very good too
Stayed 1 night in May 2024
Response from Erika Padilla on 18 May 2024
Dear Sonia,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed attending to your needs as much as you enjoyed your stay. Take care of yourself!

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in this hotel before and they havent disappointed me yet. Friendly staff, attentive to our needs and requests, with smiles, great attitude and willingness to assist. They informed me in advance of the noise level due to surrounding clubs, which I was fine with because that is why I wanted to stay there and because it doesnt affect my sleep, in the least. The food at the El Patio.. where breakfast is provided by hotel was delicious, even for the pickiest eaters! I will absolutely recommend and stay here anytime I come to Rosarito
Stayed 3 nights in May 2024
Response from Hotel Festival Plaza on 15 May 2024
Thank you very much for your feedback we look forward to seeing you on your next visit, we hope to see you soon, you can ask about our promotions

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice penthouse with jacuzzi Comfortable
Stayed 1 night in May 2024
Response from Hotel Festival Plaza on 15 May 2024
Thank you very much for your feedback we look forward to seeing you on your next visit, we hope to see you soon!

10/10 Excellent

Joel, San Diego

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is was the best
Stayed 1 night in May 2024
Response from Hotel Festival Plaza on 15 May 2024
Thank you very much for your feedback, we will continue to work to provide you with excellent service

4/10 Poor

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ok for the cheep deal
Stayed 2 nights in Jan 2024
Response from Hotel Festival Plaza on 15 May 2024
We have received your feedback, we look forward to seeing you on your next visit, excellent day

8/10 Good

Bryan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Festival Plaza on 15 May 2024
We look forward to seeing you on your next visit to Rosarito

10/10 Excellent

John p

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Festival Plaza on 9 May 2024
Buenas tardes lo esperamos en su siguiente visita, puede preguntar por nuestras promociones welcomd summer

8/10 Good

Ismael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it because everything is near by the clubs and the beach Yo pienso que el hotel debe de mejorar los colchones i almohadas para un mejor descanso
Stayed 3 nights in May 2024
Response from Hotel Festival Plaza on 9 May 2024
We have received your comments, we hope to see you soon, you can ask about our summer packages, we are already working to improve the service to our guests as well as the hotel conditions, thank you

8/10 Good

Samantha

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Festival Plaza on 9 May 2024
Buenas tardes esperamos haya disfrutado de su estancia, lo esperamos en su siguiente visita, puede preguntar por nuestras promociones..

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services
Stayed 1 night in May 2024
Response from Hotel Festival Plaza on 9 May 2024
Thank you for your feedback, we look forward to seeing you on your next visit

10/10 Excellent

gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, service was nice !
Response from Hotel Festival Plaza on 9 May 2024
Thank you for your comments, we look forward to seeing you on your next visit, have a great day

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Festival Plaza on 9 May 2024
good afternoon, we hope to see you soon on your next trip..

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stuff
Stayed 1 night in May 2024
Response from Hotel Festival Plaza on 6 May 2024
THANK YOU WE ARE WAITING FOR YOU ON YOUR NEXT VISIT

8/10 Good

Jose

Stayed 1 night in May 2024
Response from Erika Padilla on 26 May 2024
Jose Thank you for your rating., we look forward to seeing you on your next visit, have a great day.Regards

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
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Stayed 2 nights in May 2024
Response from Hotel Festival Plaza on 6 May 2024
Dear Kimberly We look forward to seeing you on your next visit to Rosarito.

10/10 Excellent

claudia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
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Stayed 1 night in May 2024
Response from Hotel Festival Plaza on 6 May 2024
Dear Claudia We look forward to seeing you on your next visit to Rosarito.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionists on Saturday afternoon were the nicest & best I would totally come back
Stayed 1 night in May 2024
Response from Hotel Festival Plaza on 6 May 2024
Thank you for your comments, we look forward to seeing you on your next visit,

10/10 Excellent

Fernando

Liked: Property conditions & facilities
Muy bien organizado
Stayed 1 night in May 2024
Response from Hotel Festival Plaza on 6 May 2024
Muchas gracias , seguiremos trabajando para ofrecerle un buen servicio...

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and great staff. Amazing views and perfect location. Walking distance to everything in Rosarito beach.
Stayed 1 night in May 2024
Response from Hotel Festival Plaza on 3 May 2024
Thank you very much for your feedback, we hope you will visit us soon

10/10 Excellent

Anahi

Stayed 1 night in Apr 2024
Response from Hotel Festival Plaza on 22 May 2024
Hola Anahi la esperamos en su siguiente visita

10/10 Excellent

Anali

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
La atención a cliente es excelente
Stayed 1 night in May 2024
Response from Hotel Festival Plaza on 3 May 2024
Muchas gracias por sus comentarios, seguiremos trabajando para que cada visita sea una mejor experiencia

2/10 Terrible

patricio

Disliked: Cleanliness, staff & service, property conditions & facilities
hkkhfg
Stayed 1 night in Apr 2024
Response from Hotel Festival Plaza on 6 May 2024
Que tal sr Patricio, esperamos nos visite pronto, que tenga excelente semana

10/10 Excellent

Silvia

Liked: Cleanliness, amenities
I loved it super clean and friendly customer service all around
Stayed 1 night in Apr 2024
Response from Hotel Festival Plaza on 3 May 2024
Thank you very much for your comments, we will be working to continue providing excellent service to our clients

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Festival Plaza on 6 May 2024
Buen dia sr Francisco esperamos en su siguiente visita sea de lo mas agradable , saludos

2/10 Terrible

Hugo

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
By far the worst property I have ever stayed at. Line out the door and only one person at counter to check in. The reception area smelled like sewer. When we got to our room, the walls/windows were rattling due to the music from nearby bars/restaurants. I get it its not the hotels fault but windows we so old they wouldn’t shut to help with the noise. I booked two night and didn’t even stay for two hours. When I addressed my concerns and requested at least one night to be credited I was denied. I ended booking another room nearby. If your plans are to have a nice relaxing weekend this is definitely not the spot.
Stayed 2 nights in Apr 2024
Response from Hotel Festival Plaza on 6 May 2024
We are very sorry for the incidents in your view, we are working to be able to provide a better service to our guests as well as our facilities. also improving the way of entry, making it faster to check in.

6/10 Okay

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The casitas were a nice place all I would say is that if you want some sleep this is not the place you will here the music from the clubs all night
Stayed 2 nights in Apr 2024
Response from Hotel Festival Plaza on 3 May 2024
We appreciate that you like our facilities. On your next visit we will try to find a room that is not so close to the noise.

2/10 Terrible

Antonio

Travelled with partner
My first impression of the hotel reception staff was real bad. There were four members of staff and in my opinion out of the four, only one of them was doing productive work. There was no excuse since there was not a lot of guests checking in when I got there. My wait time was close to thirty minutes. Again three of the four girls were looking down pretending to be doing work (ignoring me) while I was standing there. I was totally disappointed that my afternoon had to start that way. Once I finally got to checking in, the one clerk that did the check in, displayed a real condescending attitude; not a good experience. I hope the hotel management will have a talk with the staff but it’s too late for. I will never stay at that hotel if I ever decide to visit Rosarito again.
Stayed 1 night in Apr 2024
Response from Hotel Festival Plaza on 6 May 2024
Good afternoon, we are sorry for your bad experience, we are already working to improve the service with more trained staff to serve our guests, we apologize for the inconvenience.

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Festival Plaza on 6 May 2024
Good morning, we hope to visit us soon, best regards.

10/10 Excellent

Luis, Canoga Park

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Hotel Festival Plaza on 6 May 2024
gracias, lo eperamos en su proxima visita..

2/10 Terrible

Rosario

Stayed 1 night in Apr 2024
Response from Erika Padilla on 18 May 2024
Dear Rosario., thank you for your visit, we are sorry that your stay was not pleasant. We would like to know more about your stay, we will contact you. Greetings,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Festival Plaza on 6 May 2024
Buenas tardes sr Jose esperamos verlos pronto en su siguiente visita

6/10 Okay

Veronica

Stayed 2 nights in Apr 2024
Response from Erika Padilla on 16 May 2024
Dear Veronica,Thank you very much for your comments, we will be working to continue providing excellent service to our clients.Regards,

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
What i didnt like was that when i got back to my room there was no light till 2hrs later
Stayed 2 nights in Apr 2024
Response from Hotel Festival Plaza on 6 May 2024
Good afternoon, sorry for the problem, but there was a general failure in the Rosarito area. We hope to see you soon on your next visit and to see how to solve your experience with us.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Although it’s an older hotel, it’s kept nice and clean.
Stayed 1 night in Apr 2024
Response from Hotel Festival Plaza on 6 May 2024
Thank you very much, we will be working to improve our facilities as well as the service

4/10 Poor

Sendi

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
did not like that i got charged $30 for 2 towels used that they stated might be blood or chemicals. when asked to see the towels it was make up that had gotten on the towel and staff stated they had to charge us in case it would not come off. so if you use this hotel take your own towels. avoid that extra charge not worth it.
Stayed 1 night in Apr 2024
Response from Erika Padilla on 24 Apr 2024
Hello Sendi,We regret the inconvenience, we will address the issue directly with the personnel in charge of the area. Greetings,

10/10 Excellent

Raniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good prople
Stayed 2 nights in Apr 2024
Response from Erika Padilla on 24 Apr 2024
Hi Raniel, thanks for your visit. Greetings,

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Erika Padilla on 24 Apr 2024
Hi Hector ! Thank you for sharing such a positive rating about our service. Comments like yours are highly valued by our team members and motivate us to continue developing an excellent service. Regards,

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will go again
Stayed 1 night in Apr 2024
Response from Erika Padilla on 23 Apr 2024
MonicaThank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed attending to your needs as much as you enjoyed your stay. Take care of yourself!