Calle Cedro #151, Zona Centro, Playas de Rosarito, BC
Reviews
6.6
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 394 out of 1415 reviews" "
10 - Excellent
394
Rating 8 - Good. 293 out of 1415 reviews" "
8 - Good
293
Rating 6 - Okay. 259 out of 1415 reviews" "
6 - Okay
259
Rating 4 - Poor. 210 out of 1415 reviews" "
4 - Poor
210
Rating 2 - Terrible. 259 out of 1415 reviews" "
2 - Terrible
259
6.6/10
Cleanliness
7.4/10
Staff & service
6.2/10
Amenities
6.0/10
Property conditions & facilities
6.6/10
Eco-friendliness
Reviews
2/10 Terrible
Carlos
Travelled with family
23 May 2024
Disliked: Cleanliness, staff & service, amenities
Over Price , No Hot water , Food Not Good , Not What Shows In Picture , 1 Elevator Available For the All Hotel
Response from Alejandra Sanchez / Front Desk on 6 May 2024
Hola Esteban, nos alegra saber que tuvo una agradable experiencia durante su estadía. Estamos trabajando en un programa de mejora constante, para asegurar que nuestros huéspedes estén satisfechos y cómodos. Realmente apreciamos su reseña, muchas gracias por visitar Hotel Corona Plaza. ¡Esperamos vuelva pronto!
6/10 Okay
Franklin, Pomona
6 May 2024
Franklin
Stayed 1 night in May 2024
Response from Alejandra Sanchez / Front Desk on 11 May 2024
Estimado Franklin esperamos se encuentre muy bien, respondiendo a su comentario, le frecemos una disculpa por los detalles que pudo haber tenido. Podría por favor ayudarme compartiendo sus comentarios de su estancia para mejorar en su siguiente visita. Quedamos en espera de su pronta respuesta. Gracias.
Staff is very friendly and nice! Hated that it’s under construction and the hot tub did not work.. hotel extremely outdated
Veronica
Stayed 2 nights in Mar 2024
Response from Alejandra Sanchez / Front Desk on 6 May 2024
Hi Veronica, we are glad to know that you had a pleasant experience during your stay. We are thankful for your feedback regarding our staff. We are working on a constant improvement program to ensure that our guests are satisfied and comfortable. We really appreciate your comment and review, thank you very much for visiting Hotel Corona Plaza. We hope to see you back soon, so you can experience the changes we are working on.
Response from Alejandra Sanchez / Front Desk on 6 May 2024
Hi Nancy, we are glad to know that you had a pleasant experience during your stay. We are working on a constant improvement program to ensure that our guests are satisfied and comfortable. We really appreciate your comment and review, thank you very much for visiting Hotel Corona Plaza. We hope to see you back soon!
10/10 Excellent
Luis
3 May 2024
Perfect
Luis
Stayed 1 night in Apr 2024
Response from Alejandra Sanchez / Front Desk on 6 May 2024
Hi Luis, we are glad to know that you had a pleasant experience during your stay. We are thankful for your feedback; as it will help us improve our service. We are working on a constant improvement program to ensure that our guests are satisfied and comfortable. We really appreciate your comment and review, thank you very much for visiting Hotel Corona Plaza. We hope to see you back soon!
6/10 Okay
Steven
Travelled with partner
2 May 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Shower did not work. Wasn't able to shower during our stay
Steven
Stayed 1 night in Apr 2024
Response from Alejandra Sanchez / Front Desk on 6 May 2024
Hi Steven, we truly appreciate your review of the property and we sincerely apologize for the inconveniences experienced. We are thankful for your feedback; as it will help us to improve our service. Please rest assured that we are working hard to bring the best hotel service to the table in our Rosarito. Hope you return soon so you can experience the changes we are working on. Thank you!
8/10 Good
Kayla
2 May 2024
Kayla
Stayed 1 night in Apr 2024
10/10 Excellent
Rene
Travelled with family
29 Apr 2024
Liked: Cleanliness, staff & service
Friendly staff , felt safe. Hotel is a bit older and could use some upgrades, like the room door locks.
Rene
Stayed 1 night in Apr 2024
Response from Alejandra Sanchez / Front Desk on 29 Apr 2024
Hi Rene, we are glad to know that you had a pleasant experience during your stay. We are thankful for your feedback; as it will help us to improve our service. We are working on a constant improvement program to ensure that our guests are satisfied and comfortable. We really appreciate your comment and review, thank you very much for visiting Hotel Corona Plaza. We hope to see you back soon!
Response from Alejandra Sanchez / Front Desk on 30 Apr 2024
Hola Ma, nos alegra saber que tuvo una agradable experiencia durante su estadía. Estamos trabajando en un programa de mejora constante, para asegurar que nuestros huéspedes estén satisfechos y cómodos. Realmente apreciamos su reseña, muchas gracias por visitar Hotel Corona Plaza. ¡Esperamos vuelva pronto!
Could use some upgrades but would definitely stay here again. Great customer service
Magdalena
Stayed 2 nights in Apr 2024
Response from Alejandra Sanchez / Front Desk on 29 Apr 2024
Hi Magdalena, we truly appreciate your review of the property and we sincerely apologize for the inconveniences experienced. We are thankful for your feedback; as it will help us to improve our service. Please rest assured that we are working hard to bring the best hotel service to the table in our Rosarito. Hope you return soon so you can experience the changes we are working on. Thank you!
No complaints about the room. The staff was helpful and friendly. The Food tho I would rate it a 2 out of 10. The food definitely needs more improvement. The breakfast and lunch was not good. But over all the stay at the hotel was okay.
Vanezza
Stayed 2 nights in Apr 2024
Response from Alejandra Sanchez / Front Desk on 29 Apr 2024
Hi Vanezza, we are glad to know that you had a pleasant experience during your stay. We are thankful for your feedback; as it will help us to improve our service. We are working on a constant improvement program to ensure that our guests are satisfied and comfortable. We really appreciate your comment and review, thank you very much for visiting Hotel Corona Plaza. We hope to see you back soon!
Response from Alejandra Sanchez / Front Desk on 29 Apr 2024
Hola Crystal, nos alegra saber que tuvo una agradable experiencia durante su estadía. Estamos trabajando en un programa de mejora constante, para asegurar que nuestros huéspedes estén satisfechos y cómodos. Realmente apreciamos su reseña, muchas gracias por visitar Hotel Corona Plaza. ¡Esperamos vuelva pronto!
10/10 Excellent
Brenda
28 Apr 2024
Liked: Staff & service
Brenda
Stayed 1 night in Apr 2024
Response from Alejandra Sanchez / Front Desk on 29 Apr 2024
Hola Brenda, nos alegra saber que tuvo una agradable experiencia durante su estadía. Estamos trabajando en un programa de mejora constante, para asegurar que nuestros huéspedes estén satisfechos y cómodos. Realmente apreciamos su reseña, muchas gracias por visitar Hotel Corona Plaza. ¡Esperamos vuelva pronto!
Response from Alejandra Sanchez / Front Desk on 29 Apr 2024
Hi Brenda, we are glad to know that you had a pleasant experience during your stay. We are working on a constant improvement program to ensure that our guests are satisfied and comfortable. We really appreciate your comment and review, thank you very much for visiting Hotel Corona Plaza. We hope to see you back soon!
8/10 Good
Guadalupe
26 Apr 2024
Liked: Cleanliness, staff & service
.
Guadalupe
Stayed 1 night in Apr 2024
Response from Alejandra Sanchez / Front Desk on 29 Apr 2024
Hola Guadalupe, nos alegra saber que tuvo una agradable experiencia durante su estadía. Estamos trabajando en un programa de mejora constante, para asegurar que nuestros huéspedes estén satisfechos y cómodos. Realmente apreciamos su reseña, muchas gracias por visitar Hotel Corona Plaza. ¡Esperamos vuelva pronto!
We had no hot water or water pressure in 2 rooms. We ended up leaving. The facilities were dinghy and dirty. One elevator was out of service. The hotel was in an obscure location, close enough to town, but it didn't feel safe to walk anywhere after dark.
Becky
Stayed 2 nights in Apr 2024
Response from Alejandra Sanchez / Front Desk on 29 Apr 2024
Hi Becky, we truly appreciate your review of the property and we sincerely apologize for the inconveniences experienced during your stay. We are thankful for your feedback; as it will help us to improve our service. Please rest assured that we are working hard to bring the best hotel service to the table in our Rosarito. Hope you return soon so you can experience the changes we are working on. Thank you!
Response from Alejandra Sanchez / Front Desk on 29 Apr 2024
Hi Gonzalo, we truly appreciate your review of the property and we sincerely apologize for the inconveniences experienced during your stay. We are thankful for your feedback; as it will help us to improve our service. Please rest assured that we are working hard to bring the best hotel service to the table in our Rosarito. Hope you return soon so you can experience the changes we are working on. Thank you!
Response from Alejandra Sanchez / Front Desk on 22 Apr 2024
Hola Alejandro, nos alegra saber que tuvo una agradable experiencia durante su estadía. Estamos trabajando en un programa de mejora constante, para asegurar que nuestros huéspedes estén satisfechos y cómodos. Realmente apreciamos su reseña, muchas gracias por visitar Hotel Corona Plaza. ¡Esperamos vuelva pronto!
Response from Alejandra Sanchez / Front Desk on 18 Apr 2024
Estimado Alejandro esperamos se encuentre muy bien, respondiendo a su comentario, le frecemos una disculpa por los detalles que pudo haber tenido. Podría por favor ayudarme compartiendo sus comentarios de su estancia para mejorar en su siguiente visita. Quedamos en espera de su pronta respuesta.
6/10 Okay
Esteban
Travelled with family
9 Apr 2024
Liked: Amenities
Heater didn't work, is was to get a pair of blankets. They don't have a maintenance person on the property, my bathroom door wouldn't lock..
Esteban
Stayed 1 night in Mar 2024
Response from Fernando Rodríguez / Front Desk Manager on 9 Apr 2024
Hi Esteban, we truly appreciate your review of the property and we sincerely apologize for the inconveniences experienced during your stay. We are working on a program of constant improvement, to ensure that our guests are satisfied and comfortable. Please rest assured that we will take care of the details mentioned in your comments, we are working hard to bring the best hotel service to the table in our Rosarito. Hope you return soon so you can experience the changes we are working on. Thank you!
Response from Fernando Rodríguez / Front Desk Manager on 8 Apr 2024
Dear Jose, we truly appreciate your review of the property and we sincerely apologize for the inconveniences experienced. We are thankful for your feedback; as it will help us to improve our service. Please rest assured that we are working hard to bring the best hotel service to the table in our Rosarito. Hope you return soon so you can experience the changes we are working on. Thank you!
6/10 Okay
Enrique
1 Apr 2024
👍
Enrique
Stayed 1 night in Mar 2024
Response from Fernando Rodríguez / Front Desk Manager on 2 Apr 2024
Hola Enrique, nos alegra saber que tuvo una agradable experiencia durante su estadía. Estamos trabajando en un programa de mejora constante, para asegurar que nuestros huéspedes estén satisfechos y cómodos. Le frecemos una disculpa por los detalles que pudo haber tenido. Podría por favor ayudarme compartiendo sus comentarios de su estancia para mejorar en su siguiente visita. Quedamos en espera de su pronta respuesta. Gracias.
It was raining on my stay and the property had leaks everywhere room lobby etc
Navil
Stayed 2 nights in Mar 2024
Response from Fernando Rodríguez / Front Desk Manager on 2 Apr 2024
Hi Navil, we truly appreciate your review of the property and we sincerely apologize for the inconveniences experienced. We are thankful for your feedback; as it will help us to improve our service. Please rest assured that we are working hard to bring the best hotel service to the table in our Rosarito. Hope you return soon so you can experience the changes we are working on. Thank you!
Response from Fernando Rodríguez / Front Desk Manager on 1 Apr 2024
Estimada Claudia esperamos se encuentre muy bien, respondiendo a su comentario, le frecemos una disculpa por los detalles que pudo haber tenido. Podría por favor ayudarme compartiendo sus comentarios de su estancia para mejorar en su siguiente visita. Quedamos en espera de su pronta respuesta.
10/10 Excellent
Becca
30 Mar 2024
Becca
Stayed 1 night in Mar 2024
Response from Alejandra Sanchez / Front Desk on 22 Apr 2024
Hola Becca, nos alegra saber que tuvo una agradable experiencia durante su estadía. Estamos trabajando en un programa de mejora constante, para asegurar que nuestros huéspedes estén satisfechos y cómodos. Realmente apreciamos su reseña, muchas gracias por visitar Hotel Corona Plaza. ¡Esperamos vuelva pronto!
Hello Rosa, we are glad to know that you had a pleasant experience during your stay. We are working on a constant improvement program to ensure that our guests are satisfied and comfortable. We really appreciate your comment and review, thank you very much for visiting Hotel Corona Plaza. We hope to come back soon!
They are renovating some floors & it was look up to date. Great stay no complaints
Jose
Stayed 2 nights in Mar 2024
Response from Fernando Rodríguez / Front Desk Manager on 2 Apr 2024
Hi Jose, we are so happy to hear that you had a pleasant experience during your stay. We are working on a program of constant improvement, to ensure that our guests are satisfied and comfortable. We truly appreciate your comment and your review, thank you so much for visiting Hotel Corona Plaza. We hope to see you back soon!
4/10 Poor
luis
Travelled with family
25 Mar 2024
Liked: Staff & service
terrible parking spaces. Hot water not working for showers. super cold rooms!
luis
Stayed 1 night in Mar 2024
Response from Fernando Rodríguez / Front Desk Manager on 25 Mar 2024
Dear Luis, we truly appreciate your review of the property and we sincerely apologize for the inconveniences experienced. We are thankful for your feedback; as it will help us to improve our service. Please rest assured that we are working hard to bring the best hotel service to the table in our Rosarito. Hope you return soon so you can experience the changes we are working on. Thank you.
Response from Fernando Rodríguez / Front Desk Manager on 25 Mar 2024
Hola Ana, nos alegra saber que tuvo una agradable experiencia durante su estadía. Estamos trabajando en un programa de mejora constante, para asegurar que nuestros huéspedes estén satisfechos y cómodos. Realmente apreciamos su comentario y su reseña, muchas gracias por visitar Hotel Corona Plaza. ¡Esperamos vuelva pronto!
simplemente deje el cuarto. Es una asquerosidad . Y no me rembolsaron el dinero page 100dlls todo estava sucio . Y no me rembolsaron mi dinero.
Guadalupe
Stayed 1 night in Mar 2024
Response from Alejandra/Front Desk on 27 Mar 2024
Estimada Guadalupe esperamos se encuentre muy bien, respondiendo a su comentario, le frecemos una disculpa por los detalles que pudo haber tenido. Podría por favor ayudarme compartiendo sus comentarios de su estancia? Quedamos en espera de su pronta respuesta. En cuanto a la devolucion su reservacion era no reembolsable es por eso que booking pudo no hacerle su devolucion. Pero con gusto nosotros podemos ayudarle en su proxima reservacion directamente en nuestras lineas. Saludos
4/10 Poor
Ariel
25 Mar 2024
Liked: Cleanliness, staff & service
.
Ariel
Stayed 2 nights in Mar 2024
Response from Fernando Rodríguez / Front Desk Manager on 25 Mar 2024
Estimada Ariel esperamos se encuentre muy bien, respondiendo a su comentario, le frecemos una disculpa por los detalles que pudo haber tenido. Podría por favor ayudarme compartiendo sus comentarios de su estancia para mejorar en su siguiente visita. Quedamos en espera de su pronta respuesta.
8/10 Good
Destiny
25 Mar 2024
Destiny
Stayed 1 night in Mar 2024
Response from Alejandra Sanchez / Front Desk on 15 Apr 2024
Estimada Destiny esperamos se encuentre muy bien, respondiendo a su comentario, le frecemos una disculpa por los detalles que pudo haber tenido. Podría por favor ayudarme compartiendo sus comentarios de su estancia para mejorar en su siguiente visita. Quedamos en espera de su pronta respuesta.
6/10 Okay
Teresita, Los Angeles
Travelled with group
24 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It smells moldy everywhere in the hotel. The sink didn’t have hot water. The shower had hot and cold but all of a sudden it would go cold water.
Teresita
Stayed 2 nights in Mar 2024
Response from Fernando Rodríguez / Front Desk Manager on 25 Mar 2024
Dear Teresita, we truly appreciate your review of the property and we apologize for the inconveniences experienced during your stay. Please be assured we are working hard to bring the best hospitality service to the table at our Rosarito, we hope you will come back soon so you can experience the changes we are working on. Thank you for staying at Hotel Corona Plaza!
6/10 Okay
Javier
Travelled with group
24 Mar 2024
Liked: Cleanliness, staff & service
Water pressure low and cold, pool and jacuzzi cold
Javier
Stayed 3 nights in Mar 2024
Response from Fernando Rodríguez / Front Desk Manager on 25 Mar 2024
Dear Javier, we truly appreciate your review of the property and we apologize for the inconveniences experienced during your stay. We are working hard to bring the best hospitality service to the table at our Rosarito, we hope you will come back soon so you can experience the changes we are working on. Thank you.
Dear Carlos, we are glad to know you had a nice experience during your stay. We are working hard on a constant improvement program, so we can ensure that our guests are satisfied and confortable. We truly appreciate your comment and your review, thank you for visiting Hotel Corona Plaza, hope to hear from you soon!
Dear Carlos, we are glad to know you had a nice experience during your stay. We are working hard on a constant improvement program, so we can ensure that our guests are satisfied and confortable. We truly appreciate your comment and your review, thank you for visiting Hotel Corona Plaza, hope to hear from you soon!
10/10 Excellent
Axel
Travelled with family, Travelled with family and small children, Travelled with partner
Everything was amazing from the room, included meals, customer service, parking, less than 100 yrs from beach. -that’s a footlball field.
Axel
Stayed 1 night in Mar 2024
Response from Alejandra/Front Desk on 23 Mar 2024
Dear Carlos, we are glad to know you had a nice experience during your stay. We are working hard on a constant improvement program, so we can ensure that our guests are satisfied and confortable. We truly appreciate your comment and your review, thank you for visiting Hotel Corona Plaza, hope to hear from you soon!
8/10 Good
Iris
7 Mar 2024
Iris
Stayed 2 nights in Sep 2023
Response from Alejandra/Front Desk on 23 Mar 2024
Dear Carlos, we are glad to know you had a nice experience during your stay. We are working hard on a constant improvement program, so we can ensure that our guests are satisfied and confortable. We truly appreciate your comment and your review, thank you for visiting Hotel Corona Plaza, hope to hear from you soon!
The staff is very friendly, only need more people speak English :)
Raef
Stayed 1 night in Mar 2024
Response from Alejandra/Front Desk on 23 Mar 2024
Dear Carlos, we are glad to know you had a nice experience during your stay. We are working hard on a constant improvement program, so we can ensure that our guests are satisfied and confortable. We truly appreciate your comment and your review, thank you for visiting Hotel Corona Plaza, hope to hear from you soon!
6/10 Okay
Denys
Travelled with family
2 Mar 2024
Liked: Cleanliness, staff & service
Needs update,remodel bathrooms
Denys
Stayed 2 nights in Feb 2024
Response from Alejandra/Front Desk on 23 Mar 2024
Dear Carlos, we are glad to know you had a nice experience during your stay. We are working hard on a constant improvement program, so we can ensure that our guests are satisfied and confortable. We truly appreciate your comment and your review, thank you for visiting Hotel Corona Plaza, hope to hear from you soon!
Close to main road . Easy to get to entertainment by walking.
RAUL
Stayed 3 nights in Feb 2024
Response from Alejandra/Front Desk on 23 Mar 2024
Dear Carlos, we are glad to know you had a nice experience during your stay. We are working hard on a constant improvement program, so we can ensure that our guests are satisfied and confortable. We truly appreciate your comment and your review, thank you for visiting Hotel Corona Plaza, hope to hear from you soon!
Señorita Pedroza. Esperando se encuentre muy bien y respondiendo a su comentario, le frecemos una disculpa por los detalles que pudo haber tenido. Podria ayudarme compartiendo sus comentarios en su estancia para mejorar en su siguiente vistia.Quedamos en espera de su pronta respuesta.
6/10 Okay
Ramiro
22 Feb 2024
Liked: Cleanliness, room comfort
Ramiro
Stayed 1 night in Feb 2024
Response from Alejandra/Front Desk on 23 Mar 2024
Estimado Ramiro, agradecemos tu evaluación hacia la propiedad, estamos trabajando arduamente para traer el mejor servicio de hotelería a la mesa en nuestro Rosarito, esperamos vuelvas pronto para que experimentos los cambios en los que estamos trabajando. Gracias.
Estimada Mirella, agradecemos tu evaluación hacia la propiedad y lamentamos su experiencia, estamos trabajando arduamente para traer el mejor servicio de hotelería a la mesa en nuestro Rosarito, esperamos vuelvas pronto para que experimentos los cambios en los que estamos trabajando. Gracias.
Estimado Efrain, agradecemos tu evaluación hacia la propiedad, estamos trabajando arduamente para traer el mejor servicio de hotelería a la mesa en nuestro Rosarito, esperamos vuelvas pronto para que experimentos los cambios en los que estamos trabajando. Gracias.
6/10 Okay
Guadalupe
8 Feb 2024
T
Guadalupe
Stayed 3 nights in Jan 2024
Response from Alejandra/Front Desk on 23 Mar 2024
Estimada Guadalupe, agradecemos tu evaluación hacia la propiedad, estamos trabajando arduamente para traer el mejor servicio de hotelería a la mesa en nuestro Rosarito, esperamos vuelvas pronto para que experimentos los cambios en los que estamos trabajando. Gracias.