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Reviews of Grand Hotel Tijuana

3.5 out of 5
Grand Hotel Tijuana
Blvd. Agua Caliente #4558, Col. Aviación, Tijuana, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 1643 out of 2481 reviews" "
Rating 8 - Good. 464 out of 2481 reviews" "
Rating 6 - Okay. 151 out of 2481 reviews" "
Rating 4 - Poor. 99 out of 2481 reviews" "
Rating 2 - Terrible. 124 out of 2481 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

JONATHAN CHARLES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all this is the best 4 star hotel in Tijuana and certainly for the price. The rooms are quiet and spacious, the check-in always good. Good location in the Zona Rio for restaurants. Rooms are nice and quiet with a good view. The lounge for breakfast is on the 32nd floor and has a great view of TJ- you can even see the USA.
Stayed 1 night in May 2024

8/10 Good

Rubi

Business traveller
Liked: Amenities
Everyone inside hotel very friendly but the check in part very unclear didn’t give me any welcoming tour , even when asking for a map of hotel and what hotel had on site
Stayed 2 nights in May 2024

10/10 Excellent

AnnaEmiliana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, service very attentive. Must have brunch . The customer service at brunch is very friendly . Feeling like home
Stayed 1 night in May 2024
Response from Concierge Grand Hotel on 21 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

2/10 Terrible

Brandon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very rude. Had to reactivate my key cards multiple times. Noisy neighbors. Don’t stay here !!
Stayed 1 night in May 2024
Response from Concierge Grand Hotel on 21 May 2024
We are very sorry to hear that your experience in our facilities was not what you expected. There is nothing more important to us than the satisfaction of our valued guests, such as yourself. Therefore, in the most honest way possible, we would like to apologize.

10/10 Excellent

Alma R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s no drinking water
Stayed 1 night in May 2024
Response from Concierge Grand Hotel on 21 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving. :)

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always this Grand Hotel Tijuana offers the best customer service! The excellent treatment from the staff is the best, kudos to Victor de manager for his hospitality and warm welcome. We never disappointed with this selection to stay at this Hotel.
Stayed 2 nights in May 2024
Response from Concierge Grand Hotel on 21 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving. :)

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in May 2024
Response from Concierge Grand Hotel on 21 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving. :)

10/10 Excellent

Yasmin

Travelled with family
Love this place been comming for YEARS !
Stayed 1 night in May 2024
Response from Concierge Grand Hotel on 21 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving. :)

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Concierge Grand Hotel on 21 May 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

10/10 Excellent

Elias

Travelled with partner
Liked: Amenities
The manager was excellent and everything was comfy and clean
Stayed 2 nights in May 2024
Response from Concierge Grand Hotel on 21 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving. :)

6/10 Okay

Faramarz

Liked: Cleanliness, staff & service, property conditions & facilities
No vip
Stayed 1 night in May 2024
Response from Concierge Grand Hotel on 21 May 2024
We are very sorry to hear that your experience in our facilities was not what you expected. There is nothing more important to us than the satisfaction of our valued guests, such as yourself. Therefore, in the most honest way possible, we would like to apologize.

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Casino is Great!!! and inside the HOTEL
Stayed 1 night in May 2024
Response from Concierge Grand Hotel on 21 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving. :)

10/10 Excellent

Manuel

Every body is very friendly . Food is good and the pool is amazing clean same with the hotel . We love to stay at this same place most of the time
Stayed 2 nights in May 2024
Response from Concierge Grand Hotel on 18 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

10/10 Excellent

Jose, Utica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All right
Stayed 3 nights in Apr 2024
Response from Concierge Grand Hotel on 15 May 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

Isai

Liked: Cleanliness, property conditions & facilities
One of the best in TJ
Stayed 1 night in Mar 2024
Response from Concierge Grand Hotel on 15 May 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything Loe.the casino
Stayed 3 nights in May 2024
Response from Concierge Grand Hotel on 15 May 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

Rigo

Liked: Cleanliness, staff & service, property conditions & facilities
Best
Stayed 2 nights in May 2024
Response from Concierge Grand Hotel on 21 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

10/10 Excellent

Luis, Camarillo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional, room was clean and the so the whole areas of the hotel.
Stayed 1 night in May 2024
Response from Concierge Grand Hotel on 15 May 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

Heath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really nice. And they had nice views of the city and the golf course. Is very convenient to everything also
Stayed 2 nights in May 2024
Response from Concierge Grand Hotel on 15 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

10/10 Excellent

Cynthia

Business traveller
Liked: Amenities
It was very clean amd the staff were very helpful
Stayed 1 night in May 2024
Response from Concierge Grand Hotel on 15 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was A ,attention to detail in all areas.
Stayed 2 nights in Apr 2024
Response from Concierge Grand Hotel on 9 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place
Stayed 1 night in May 2024
Response from Concierge Grand Hotel on 9 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is huge and they have it all in here. Super clean place. Upstairs has stores and different places to buy stuff and get services like hair color and nails. We also loved the casino area. Very lovely stay. We will definitely stay here again.
Stayed 1 night in May 2024
Response from Concierge Grand Hotel on 9 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

10/10 Excellent

alfredo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a great place to spend the weekend.
Stayed 1 night in May 2024
Response from Concierge Grand Hotel on 9 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

8/10 Good

Claudia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
*
Stayed 1 night in May 2024
Response from Concierge Grand Hotel on 9 May 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience to stay at the grand hotel
Stayed 1 night in May 2024
Response from Concierge Grand Hotel on 9 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from Concierge Grand Hotel on 9 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

10/10 Excellent

Marcela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is always excellent, the food for branch is the best!!
Stayed 1 night in Apr 2024
Response from Concierge Grand Hotel on 9 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super nice for a quick getaway! Will definitely be back soon. Until next time TJ
Stayed 2 nights in May 2024
Response from Concierge Grand Hotel on 9 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

10/10 Excellent

Jacqueline, Lynwood

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Concierge Grand Hotel on 9 May 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

8/10 Good

Lorena

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Concierge Grand Hotel on 9 May 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok but I don’t like the toilet seat
Stayed 3 nights in Apr 2024
Response from Concierge Grand Hotel on 1 May 2024
*We are very sorry to hear that your experience in our facilities was not what you expected. There is nothing more important to us than the satisfaction of our valued guests, such as yourself. Therefore, in the most honest way possible, we would like to apologize.

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Concierge Grand Hotel on 1 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

10/10 Excellent

Claudia

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Concierge Grand Hotel on 1 May 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

10/10 Excellent

Gricelda

Stayed 2 nights in Apr 2024
Response from Concierge Grand Hotel on 21 May 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Concierge Grand Hotel on 1 May 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

8/10 Good

Orlando

Stayed 2 nights in Apr 2024
Response from Concierge Grand Hotel on 21 May 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

10/10 Excellent

Sergio

Stayed 2 nights in Apr 2024
Response from Concierge Grand Hotel on 21 May 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

10/10 Excellent

Manuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like always, better hotel in TJ to stay and super friendly staff, the manager Victor is awesome and always welcoming us with the best hospitality 👌
Stayed 1 night in Apr 2024
Response from Concierge Grand Hotel on 1 May 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Concierge Grand Hotel on 21 May 2024
Lamentamos mucho que la experiencia dentro de nuestras instalaciones no hayan sido las que esperaba. Para nosotros no hay nada más importante que la satisfacción de nuestros valiosos huéspedes, como lo es usted. Por ello, de la forma más honesta posible, queremos pedirle disculpas.

10/10 Excellent

Sriniwas

Stayed 1 night in Apr 2024
Response from Concierge Grand Hotel on 18 May 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Concierge Grand Hotel on 18 May 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

10/10 Excellent

Faramarz

Stayed 1 night in Apr 2024
Response from Concierge Grand Hotel on 18 May 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

10/10 Excellent

Lasai

Stayed 2 nights in Apr 2024
Response from Concierge Grand Hotel on 18 May 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

10/10 Excellent

David

Stayed 2 nights in Apr 2024
Response from Concierge Grand Hotel on 15 May 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

8/10 Good

Lorena

Stayed 1 night in Apr 2024
Response from Concierge Grand Hotel on 15 May 2024
¡Muchas gracias por su excelente calificación! Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Nos esforzamos día a día para brindar el mejor servicio a nuestros huéspedes y que se sientan como en casa durante su estadía.

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying here for serval years for work related trips. Blanca makes the best Lattes in Tijuana! The hotel staff are super friendly and attentive. Thanks
Stayed 2 nights in Apr 2024
Response from Concierge Grand Hotel on 25 Apr 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

10/10 Excellent

Lisandro

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean
Stayed 3 nights in Apr 2024
Response from Concierge Grand Hotel on 25 Apr 2024
Thank you very much for your excellent rating! We are pleased to know that your experience at our hotel was satisfactory. We strive every day to provide the best service to our guests and make them feel at home during their stay.

10/10 Excellent

Arianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we go it's a really good service from check in to check out the rooms are really nice and clean. Room service for dinning in is really good we have not been disappointed at all. It's our to go to
Stayed 1 night in Apr 2024
Response from Concierge Grand Hotel on 23 Apr 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.

8/10 Good

Mat

Liked: Cleanliness, staff & service, property conditions & facilities
Dining options, two onsite restaurants. French type restaurant had very good food but a bit pricey.
Stayed 1 night in Apr 2024
Response from Concierge Grand Hotel on 21 Apr 2024
We appreciate your positive comments about our facilities, services and staff. Our main goal is to make sure that every guest has a memorable experience, so knowing that we met your expectations motivates us to keep improving.