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Reviews of Srm Hotels

3.5 out of 5
Srm Hotels
NO-16/18,SOUTH BEACH ROAD, OPP TO OLD HARBOUR, Thoothukudi, TAMILNADU

Reviews

3.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 1 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

4.0/10

Cleanliness

4.0/10

Staff & service

4.0/10

Amenities

4.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

4/10 Poor

Nadeem

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor access dirty bathrooms broken tiles choked drain in shower area chipped furniture low quality food poor breakfast offering .. never go by the souped up photos on site
Stayed 2 nights in Sep 2023
Response from Srm Hotels on 18 Sept 2023
Dear Nadeem,We apologize for the inconvenience you experienced during your stay. We're sorry that the cleanliness of our facilities did not meet your expectations. Your feedback regarding the bathroom, tiles, and shower area will be shared with our team to ensure improvements are made. We appreciate your feedback on the furniture and food as well and will work diligently to address these issues. Thank you for bringing these concerns to our attention.Sandeep BhatnagarChief Operating OfficerSRM Hotels & Ramada Plaza Chennai

2/10 Terrible

Hentry

Travelled with family
The property didn't accept the booking from Expedia. I booked through Expedia only after enquiring that whether it was ok for them to checking early. But, they didn't accept the online booking and we dad to rebook again in the property and because of this we couldn't able to checking a bit early and had to wait 6 hours to checkin the room. They should remove the listing if they are not accepting the bookings from this site.
Stayed 2 nights in Aug 2022