Thinali Trip

Not sure how this hotel is so highly rated. We could not get a reservation for their x2 restaurants - there was ZERO comms about booking a table in advance. When checking in there was still zero comms about booking a table (we overheard a lot of people by the pool who were not happy about the same situation). When I asked guest relations about it they were aware it’s a problem when you book via a third party - however they seemed very unfazed by this. They were bit apologetic, especially given we were only there for 3 nights. Another issue which is a shame is the sunbed hogging! I have never stayed anywhere where all the sunbeds have towels on them before 8am. People don’t show up til hours later, simply put towels down to save them! The staff should help with this. The main restaurant (called Canteen) has zero atmosphere. It’s exactly the same vibe as breakfast. It’s such a shame! Too bright and school dinner like. Zero table service for drinks. Other small problems we faced - cant order an iced coffee with your breakfast, no fresh pool towels before 10am, single beds pushed together for our double room, flies in the food, watery juice at breakfast. Wouldn’t stay again.