The Mall

Nice small family style hotel. Pleasant and very friendly staff.

Only plus point it’s location is centralised. Service provided was “so so”, would have stayed at the first hotel when I was in Brunei - Radisson ! Hotel charged guest $25 per person to airport ! Took Dart ( Uber version ) & it’s only @$12 !!!! For breakfast , Ordered beverage at the counter as the coffee was not nice! And was charged , was only informed after we drank ! So end up need to pay @$10 !! But I reasons out / negotiate with hotel staff that the last day we will check out early thus unable to have breakfast at the hotel eventhough payment so why not waive the $10!!! But NO !! They didn’t! It’s not abt the payment it’s the small thing hotel can provide / give to guest so that we feel welcome , appreciated ! I have stayed in Swiss , Hamburg & Frankfurt hotel with no problem . Service was tip top and they went an extra mile for guest ! Anyway another observation,we witness a maintenance was being carried out but the door was open wide!!! to a corridor that outsiders can enter & can go straight up to guest rooms ! OMG !!! that’s it ….not returning to this hotel!!

Very convenient and professional and attentive hospitality had.