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Their location is just within the City Centre - walking distance to train station; tram & metro lines; resto & pubs. Has good lobby for meeting up friends. Much to choose for ur breaky - bread & pastries, ham & cheeze, yogarts, amongst others. Pleasing customer service from breaky to reception, all of them, with special mention to Maria whom working that night we checked in.
Dear Jonathan, thank you for taking your time to share your experience. We apologize for the disappointment you encountered during your visit. Your feedback is important to us, and we're committed to addressing these issues to the right people to ensure a better experience for our guests moving forward. We hope that you still want to consider us for a next trip. Once again, thank you for leaving a review. If there is anything we can assist you with, please do not hesitate to contact us!
This hotel is very conveniently situated in the centre of town and is competitively priced.
It is comfortable except for a smell from the drainage in the room. The shower and bed are excellent. The breakfast is good but only continental.
TEUNIS
Stayed 4 nights in Dec 2023
Response from General Manager on 11 Jan 2024
Dear TeunisThank you so much for taking time to review us. We are thrilled to hear that you enjoyed your stay here with us. We hope to welcome you again when you are in The Hague. Kindest RegardsMiral SaidGeneral Manager
Hi Matthew, We're delighted to hear that you had a great time with us! It would be a pleasure to have you again in the future!Kindest RegardsMiral SaidGeneral Manager
10/10 Excellent
Anthony
12 Dec 2023
Anthony
Stayed 3 nights in Dec 2023
Response from Miral Said on 26 Dec 2023
Hi Anthony! We're delighted to hear that you had a great time with us! Your positive feedback brightens our day, and we're committed to maintaining the high standards that you've come to expect. It would be a pleasure to have you again in the future!
Hi Justin, We're delighted to hear that you had a great time with us! Your positive feedback brightens our day, and we're committed to maintaining the high standards that you've come to expect. It would be a pleasure to have you again in the future!
Dear Kick,Thank you so much for your stay at the Holiday Inn Express The Hague. We appreciate your 5 star review! We hope to welcome you back again when you are in town. Kindest RegardsMiral SaidGeneral Manager
6/10 Okay
Shung Tak
Business traveller
19 Nov 2023
Shung Tak
Stayed 4 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Dear Shung Tak, Thank you for taking your time to share your experience. We apologize for the disappointment you encountered during your visit. We hope that you still want to consider us for a next trip. Once again, thank you for leaving a review. If there is anything we can assist you with, please do not hesitate to contact us!Miral SaidGeneral Manager
It was litter loud at night probably due to the neighborhood but overall it’s very good. Staffs are super friendly
YU WEN
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Dear Yu Wen,Thank you so much for your stay at the Holiday Inn Express The Hague and for reviewing us 5 out of 5! We have updated your profile for future reservations and will make sure you will receive a nice quiet room inwards of the hotel. We hope to welcome you again soon. Kindest Regards Miral SaidGeneral Manager
The female Filipino front desk personnels were Uber friendly and helpful. Apology for not remembering their names. The only complaint would be - we wish there were hot food (bacon, egg, etc). Thank you Holiday Inn Den Haag.
Clariza
Stayed 1 night in Oct 2023
Response from Miral Said on 26 Oct 2023
Dear Clariza, Thank you so much for your review. We are happy to hear you had a great stay. I will make sure to let the team know your compliments to them. Hope to welcome you again soon in The Hague. Kindest Regards Miral Said
Not only is their staff not customer friendly, but they also place a deceiving advertisement on Expedia. They will tell you that you can pay for your room at the location, but what they are forgetting to tell you is that they DEMAND it upfront. Making you FORCE to pay even when you did not even see anything. This is deceiving as when you pay through Expedia you have some discount. I will absolutely NOT recommend to go there. Much better hotels around there anyway...
Ronald
Stayed 6 nights in Sep 2023
Response from General Manager on 1 Nov 2023
Dear Ronald, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Miral Said General Manager
10/10 Excellent
Zhong Kai
17 Sept 2023
Zhong Kai
Stayed 3 nights in Sep 2023
Response from General Manager on 1 Nov 2023
Dear Zhong Kai, Thank you so much for your stay at the Holiday Inn Express The Hague and for scoring us 10 /10! We are looking forward to welcome you back if you are staying in The Hague again. RegardsMiral SaidGeneral Manager
Everything was clean and tidy. Beds were comfortable and sheets were crisp and clean. Bathroom was well appointed.
Angela
Stayed 1 night in Sep 2023
Response from General Manager on 1 Nov 2023
Dear AngelaThank you so much for your stay at the Holiday Inn Express The Hague and for scoring us 5/5We are looking forward to welcome you back if you are staying in The Hague again. RegardsMiral SaidGeneral Manager
Dear SMIThank you so much for your stay at the Holiday Inn Express The Hague and for scoring us 10 /10! We are looking forward to welcome you back if you are staying in The Hague again. RegardsMiral SaidGeneral Manager
Dear SMIThank you so much for your stay at the Holiday Inn Express The Hague and for scoring us 10 /10! We are looking forward to welcome you back if you are staying in The Hague again. RegardsMiral SaidGeneral Manager
Tucked away just off the main square, the hotel is perfectly placed for enjoying the city's touristic hotspots and eating out. We had a friendly and helpful welcome from the reception staff both times we stayed in this holiday. Breakfast was great and the room was quiet, spotless and comfortable.
Verified traveller
Stayed 1 night in Aug 2023
Response from Maria on 30 Aug 2023
Dear Guest,First of all, thank you for choosing The hague parliament Holiday Inn as your home base during your time in our city. We also really appreciate you took the time to provide us with some feedback regarding your stay with us.We are happy that we meet your expectation in our in our hotel.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to The Hague.
The location of the hotel is very centered. Walking distances to restaurants and museums.
HONG YU
Stayed 2 nights in Aug 2023
Response from Maria on 30 Aug 2023
Dear Mr. Mrs Hong,First of all, thank you for choosing The hague parliament Holiday Inn as your home base during your time in our city. We also really appreciate you took the time to provide us with some feedback regarding your stay with us.We are looking forward to welcome you once again in our hotel.Greetings,Maria(front Office)
The overall stay was pleasant. Housekeeping however could do with some improvement-some days we had enough towels, other days we only had enough for the one person. Toilet itself was not always cleaned. And on check-out day, we had a housekeeper come in without knocking or introducing themselves. In addition to this, the entire staff at the hotel were super friendly, helpful, respectful and we enjoyed ourselves! We will be recommending the hotel to our friends and family for our future trips to the Netherlands.
Near to the famous museums and close to the central station. They give you a toothbrush, toothpaste, and other small items if you need them. Water was served in the lobby. Staffs are helpful and smiling. Recommended.
Perfectly situated for our stay last weekend; close to the station and sights. Super clean and our room on the 4th floor was so quiet. Liked the added security of not being able to go up in the lift without a room card. Breakfast more than adequate and lots of it! Would highly recommend.