Search Hotels Near The Carousel at Pottstown, Pottstown

"I picked this hotel for a fews days because it's 5 minutes from my Apt and my gym. Super convenient, with other options being 20 minutes away. However I would not stay here again, it's a shoddily run property with terrible staff and a few unsolvable problems. I cut my trip short and moved to a Sheraton. 1. Terrible views: from every room you have a view of a dirty parking lot. 2. Noisy: thin walls mean you can hear people from other rooms. You'll also get noise from the parking lot (a blaring car alarm at 3 AM). 3. Poorly managed: there's a very old lady who manages the property who seems lost and out of control with near zero management skills. Examples: > The staff that report to her seem disinterested and oblivious. > Despite a "do not disturb" sign, staff knocked on my door 3 times, waking me up. > When checking out I asked the male (black) desk clerk (i had another reservation in 2 days) to move 2 small items from my room into storage. This person seemed disinterested and confused. When I returned and asked for my items from storage, it took Janet 5 hours to get 'em to me. I noticed my items had been rifled through and many of my clothes, a credit card, and my keys had disappeared. > It turned out that the desk clerk did not inform housekeeping who mostly disposed off (or stole) items. > When reported this gentlemen turned aggressive and angry. His pupils were dilated and he seemed high. DO NOT STAY HERE. I'll have my lawyer resolve these issues with Best Western Co."

"The staff was welcoming. We loved the breakfast!"

"The staff was more than five stars. They were considerate and accommodating and went above to make our stay excellent. The breakfast changes a bit every day and the variety is nice as we stayed for several days. The queen suite is big and allows us to have room to stretch out. "

"friendly staff, clean room"

"They stated they had a hot tub.. Was very excited because my daughter had a tournament and it is good for her recovery after games.. So when we went to the pool didnt see the hot tub. Asked front desk and they said new owner's filled in the hot tub.. FALSE ADVERTISEMENT. The pool was so dirty my daughter wouldn't peven get in it. The breakfast was funny.. They did have good potatoes. They had a fruit salad but only enough for 10 people and couldn't refill again because it was gone. Very floppy waffles and a sad yogurt bar. The room needs to be updated.. Everything was stained and old.. Bed was fine as well as pillows. THE WATER WAS HOT..... I read a lot of reviews and most said no hot water... So I was expecting no hot water.. IT WAS DEFINITELY HOT. That made me happy."

"Was clean and all the amenities you need when away from home. The staff were very nice!"

"Br"

"There was many things not available and didn’t know until we got there. Clean place. Great jacuzzi. Friendly staff "

"Clean room. Hard to regulate the heat. Fold out couch was old and could use replacement. Shower also needing replacement."