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"Yes and yed"

"I was disappointed from the moment I checked in. First, our room was not in the hotel that is in the picture. We were put in a room in a building down the street from the one in the pics. I would call it the orphan building. The building you register is so nice and impressive when you walk in but I can’t say the same for the “Jamaican Tower.” The corners of the room had piles of dirt, the pillows were disgusting, the toilet seat was barely hanging on. On top of that, if you plan on using the water park, you have to walk to the main building. That was not disclosed. Not to mention multiple water features were out of service and what was in service was pretty run down. My daughter refused to use the kid pool because she said it looked too dirty. The dirty look was due to the chipping of plaster and I knew that but she didn’t understand. I also found an envelope laying on the nightstand instructing me to tip the housekeeping staff which I found to be very tacky. In addition there are very limited parking spots near the Jamaican Tower (maybe like 5?) and you have to park across the street in the overflow lot. Wasn’t easy having to pack all of our luggage that far. Thankfully the elevator worked going up so that we could use the cart, however it would not go back down so we just had to leave the cart beside of it. I asked about getting a room in the main building and was told those are only 4 and 5 bedroom condos which was too big for just me and my daughter. "

"The front desk lady on our arrival was so nice and gave great recommendations for a restaurant. "

"We loved our stay here! It was so nice to have a beach view and to have access to a warm pool with lots of slides for the kids and hot tubs for the adults! It’s especially helpful when the weather is a bit chilly. The room had everything we could need and it was SOOO nice to not have to worry about cleaning every inch of the room like we would have to at a VRBO!!"

"The pools were great and our room overlooked the ocean and was beautiful "

"I was actually excited to go but one there... You have to drive to sign in on one side and drive to another side for your room. I was in tower 3 which was one of the premier suites no breakfast was included in anything I booked. Another lady booked a regular room and was given breakfast and a water bottle I asked the lady that signed me in she said I didn't book through the hotel so I get nothing for free. She was not pleasant, she didn't greet up upon entering or made I contact it was weird. I found out I had to leave earlier due to medical appointment they refuse to refund me the difference. There was puddles of water all over the garage and the hall way was dirty. My room was right by the elevator so I heard everything. I won't be back. "

"We settled on a ocean view and loved it "

"Nice stay. Clean, friendly. The property could be updated along with amenities, with microwaves in the room but it’s a good hotel overall. "

"Perfect location in historic downtown. Beautifully renovated facility. Friendly staff, clean room and spaces. Loved it!"