Hello Dayakar. I am Maharlika of Stay At Blue Mountain and upon reviewing your claim, we would like to clarify that our records indicate that your reservation was not confirmed or not secured with a complete payment. As per our standard policies, reservations are considered valid only when accompanied by the required payment. Unfortunately, you failed to secure the payment requirement where you have a remaining balance of CA142.72 and failed to pay your Damage Deposit which is required before checking-in. With this, we were unable to hold the chalet [125 Fairway Court] for your intended stay.Lastly, I must say that you have never stayed with us nor made a confirmed reservation. Making this review invalid and misleading.