Tham Phannara Trip

The workers were incredibly welcoming and helpful. They made us feel welcomed and gave us tips on what to do in the town. The hotel was beyond beautiful and well kept

Best place I’ve ever stayed at with the best hotel staff. Will be coming back, thank you again

This was the worse hotel I have ever checked in. We got there at 12pm and I asked if I could upgrade and the staff did not make any offers or efforts. Then once the room was ready we found the facility a bit old and not update but that part is still ok. The elevator smelled like mold and old room. There was not a bed frame but a bunch of “ply wood” put together as a bed frame. Most hotel sheets are white this one was bege looking not so clean. We went on an evening tour and when we got back around 10 pm my daughter showered and went to bed when she pull the sheets a cockroach came out of the sheets, she climbed on the bed and soon after another one started to run around the room. I called front desk who took 10 min to come and the guy looked at me like it was nothing. We immediately packed and left the hotel and never looked back. The hotel management did not contact me to apologize or nothing also they refused my refund.

The staff was beyond exceptional and they made us feel like family. The rooms were clean and felt brand new and the breakfast was really good. I will definitely be back!!

This was an exceptional property and experiance overall. The staff were incredibly helpful and accommodating even when we showed up a couple hours before check-in. The rooms with the infinity pool view of the sea and mountains felt like they were out of a movie scene.