Dear Benjamin,We sincerely apologize for the inconvenience you experienced upon arrival. It's unacceptable for us to not have a room available for you as planned. We understand the frustration and disappointment this must have caused. We will investigate what happened and take steps to prevent this from occurring in the future. We hope to have the opportunity to make it right on your next visit.Sincerely, Hotel Manager

Dear Guest,Thank you for choosing our hotel for your pre-cruise stay! We're delighted to hear that you had a good experience with us. If your travels bring you back to the area in the future, we'd love to welcome you again. Safe travels on your cruise!Sincerely, Hotel Manager

Dear RICHARD,Thank you for staying at our hotel. We're delighted to hear that our hotel's location was convenient for you, being close to everything you needed and near your favorite restaurant. Providing easy access to local amenities is important to us, and we're glad we could meet your expectations. We hope to welcome you back soon for another enjoyable stay.Sincerely, Hotel Manager

Dear Michael,Thank you for your detailed feedback and perfect rating! We're pleased to hear that you enjoyed your stay with us overall, including our quiet atmosphere, nearby dining options, and friendly staff. We apologize for any inconvenience with room service and key card issues and appreciate your understanding. We're glad you found our hotel to be a great deal for your 10-day stay and we hope to welcome you back again soon!Sincerely, Hotel Manager

Dear Ashley,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

Dear Angel, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely,Hotel Manager

Dear MICHAEL, Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you found our hotel to be the best bang for your buck. Providing friendly service and maintaining cleanliness are top priorities for us, and we're delighted that you appreciated these aspects of your stay. We hope to have the pleasure of welcoming you back again soon for another fantastic experience!Sincerely,Hotel Manager

Dear Andrew, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely,Hotel Manager

Dear Belinda, Thank you for your perfect rating and for sharing your experience with us. We're glad to hear that you found our property to be very good overall. We apologize for any disturbance caused by noise from neighboring guests, and we appreciate your feedback regarding insulation between floors. We'll certainly take this into consideration to improve our accommodations and provide a more peaceful environment for all our guests. We hope to welcome you back for another great stay in the future!Sincerely,Hotel Manager

Dear Ronda, Thank you for your perfect rating and wonderful feedback! We're delighted to hear that you found our staff, especially Adrian, to be very friendly and personable. Providing exceptional service is our priority, and we're thrilled that we could make your stay enjoyable. We appreciate your kind words and hope to welcome you back for another fantastic experience soon!Sincerely,Hotel Manager

Dear Ariel,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

Dear Lisa, Thank you for your perfect rating! We're thrilled to hear that everything is going well during your stay. If there's anything we can do to make your experience even better, please don't hesitate to let us know. We're here to ensure you have a fantastic stay from start to finish!Sincerely,Hotel Manager

Dear Gina,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards,Hotel Manager

Dear Pamela,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future.I hope that you will consider staying with us again so that we can have another chance to provide yoy with a superior experience.

Hello Claudia, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

Hi Claudia,I would like to apologize for not exceeding your expectations with the condition of our room amenities and accommodations. Your satisfaction is important to us as we are continuously striving to provide a better experience and impression of our facilities. Your feedback has been shared with management to address promptly. I hope that you will stay with us again if your travels bring you back this way.

Hello Deborah,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

Hi Karen,I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once the work is complete.