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Reviews of whala!tenerife - Formerly Marola Portosin

3 out of 5
whala!tenerife - Formerly Marola Portosin
Avenida De Antonio Domínguez, 20, Playa de las Americas, Arona, Tenerife

Reviews

8.6

Excellent

Rating 10 - Excellent. 27 out of 67 reviews" "
Rating 8 - Good. 33 out of 67 reviews" "
Rating 6 - Okay. 4 out of 67 reviews" "
Rating 4 - Poor. 2 out of 67 reviews" "
Rating 2 - Terrible. 1 out of 67 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
For what we paid the hotel is outstanding, the Guy on reception is super friendly and very knowledgeable about the local area,, he can’t do enough for you. The hotel is really relaxed about bringing your own drink etc to the pool. The pool bar is superb and very reasonable cost wise. The location is fantastic, especially if you’re on a budget, very clean and the water in the swimming pool is immensely clean and warm in the bottom pool! Those wanting to cool off chose the top pool. We will definitely come back every year as this part of Tenerife is fantastic… thank you for a lovely stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, property conditions & facilities
Hotel and room was very clean and all staff were very friendly
Stayed 5 nights in Mar 2024
Response from Guest relations manager, on 8 Apr 2024
Dear customer,Thank you for your great review. We are glad to hear that you enjoyed our services and we look forward to welcoming you again in our hotel. Best regards. Diana.

10/10 Excellent

Kevin

Liked: Cleanliness, room comfort
Stayed 9 nights in Dec 2023

10/10 Excellent

Janette

Liked: Cleanliness, room comfort
Stayed 8 nights in Dec 2023

6/10 Okay

Dean

Liked: Cleanliness, amenities, property conditions & facilities
I got what I paid for. Wasn’t the best, but for the price was good enough for a few nights. However at night the bar under the hotel is very noisy until very late!
Stayed 3 nights in May 2023

8/10 Good

darren

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Friendly staff, very clean and great location with supermarkets, bars and restaurants nearby and a short walk to the golden mile. Number 40 airport bus stop right outside the hotel.
Stayed 6 nights in Feb 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, room comfort
Excellent
This apartment hotel was excellent. I do B&B and in my opinion the cleaning team are excellent. The desk staff were polite and helpful and available 24hrs per day. The hotel is 10 minutes easy walk the the beach and as a solo traveller I felt safe in the area. The apartment had a small kitchen area with crockery, cutlery, hob, microwave and sink. I would definitely stay there again and would recommend the place to anyone.
Stayed 6 nights in Jan 2023

10/10 Excellent

Lauren

Stayed 4 nights in Jan 2023

10/10 Excellent

Connie

Travelled with group
Liked: Cleanliness, room comfort
Will return… brilliant service & pool bar manager so friendly too.
Stayed 4 nights in May 2022

8/10 Good

Verified traveller

Liked: Room comfort
Central location
Basic rooms, comfortable beds, friendly staff. Good central location with walking distance to beach, bars and restaurants. I would definitely stay again, no noisy holiday makers it was quiet, we had a studio which had everything we needed. Decor a little dated but clean and tidy. Overall we had a lovely time and hope to stay again in the near future.
Stayed 11 nights in Mar 2022

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
pretty good location , staff excellent and helpful , give us our room early , really cant fault them
Stayed 3 nights in Mar 2022

2/10 Terrible

Juliette

Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Gregory

Liked: Cleanliness, room comfort
Quick stay
Everything was fine. Street side was a tiny bit noisy but reasonable. Beds were comfortable.
Stayed 1 night in Nov 2021

10/10 Excellent

Simon

Liked: Cleanliness, room comfort
Comfy beds with a great balcony overlooking the pool
Stayed 2 nights in Nov 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very very tired looking. Felt like a prison camp with barbed wire surrounding the grounds. Too overlooked. Nothing like the pictures.
Stayed 3 nights in Jan 2020

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fabulous stay after a horrendous start to our holiday( in different apartments) imight add. The staff at the Marola Portosin were very helpful they let us check-in early once we had explained our predicament with to the reception. Then let us upgrade once a one bed apartment became available and always had a smile on their faces and helped with everything. I could not complain about anything the sunbathing area and the pool bar were cheap for both drinks and snacks. Thank you Alison and Mark.
Stayed 6 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in May 2019

10/10 Excellent

Donna May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place the apartment did not have a view and was abit earie at night and open to the public.
Stayed 1 night in Sep 2019

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, atmospheres and clean
Really enjoyed the location as it was only a short walk to a variety of different areas. Staff are really friendly and helpful and apartment was cleaned daily. Nice atmosphere in the hotel with a good mix of guests. Only negative is that there was no air conditioning in the room just a fan which made it very hot at times.
Stayed 10 nights in Aug 2019

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2months holiday
Stayed here before and always found the accommodation good value for money. It was a bit noisy with groups of men staying this time. Will return.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely building and great view of the mountains on one side of the hotel
Stayed 4 nights in Jan 2019

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Big issue with water but nice showers
Check in was smooth and staff very welcoming. Size of room was great and clean. Nice size balcony . Bar staff were fantastic and helpful when needing a dive on local area Breakfast expensive 9€ each The main problem that ruined are stay was no hot water and after 3 times of complaint they replaced the boiler but there still was not enough hot water for a shower . Have long hair could not even get my shampoo out before it went cold. Also leak around toilet so woke up every day with wet floor. Did not use the pool as not weather not good . Free table tennis and free giant chess which cam in handy . Good location 7 min walk to beach but on a hill. Supermarket opposite good and handy do not use pharmacy next door charge 18€ for paracetamol equivalent Wouldn't stay here again because of the water issue
Stayed 5 nights in Jan 2018

8/10 Good

Keith, Brighton England

Liked: Staff & service
This Hotel is perfectly situated for restaurants and upper market shopping.
Stayed 4 nights in Dec 2017

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay....
We enjoyed our stay at the Marola Portisin and any staff we encountered in the reception area and the lady at the poolside bar were very friendly and helpful. The room was lovely, large and clean and looks like it does in the photos on the various websites though there were 2 single beds instead of the double we had booked but we didn't mind or complain as it wasn't a big problem as it was very hot when we were there. Also, there was no remote control for the tv but then we dont go on holiday to watch tv. There was no aircon (we didn't expect any nor was it in the description when we booked) so we hired out a fan from reception (€12.50 for 5 nights) and it really helped a lot with the heat. Cant comment on the food as we ate out all the time. The only negative is when the cleanerscome in they tend to leave the patio door open a couple of inches, possibly to air the room but I dont think this is a good idea from a security point of view. Overall we would recommend these apartments and would stay again.
Stayed 5 nights in Oct 2017

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Ian, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay
Greeted at reception with friendly staff. I was impressed with the room (studio room). Very clean, big studio, great view of the pool from the large balcony. The reception staff was always willing to help. We booked the Siam water park from reception, that way you don't have to que up when you arrive at the water park. The pool was great with plenty of sun beds. Bar plays fun retro music happy hour 4-5pm. The hotel is well situated, not far from anything really. My niece & I really enjoyed our short stay here & wished we could've stayed longer.
Pool View
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with Good Location
Hotel was in a good location. Right in the Middle of Los Christianos and Playa del Las Americas. Walking distance to various different beaches. Good Pool Area with Bar and Food. Staff were very helpful. Road was a bit noisy.

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and lovely staff.
We enjoyed our stay however the other reviews are not far fetched when they say how noisy it is. The traffic noise in the apartment is very disruptive. Short walk to the beach.

8/10 Good

Alison, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, clean apartments
We have just returned from our second stay at Marola Portisin. It was just as clean as last year and the staff were as helpful however unfortunately the road outside is now much busier making it rather noisy at night. We also found other guests were quite inconsiderate rushing to bag sunbeds at 9.00 am only to not return until after lunch. We did not have this issue last year as guests just went down for sun beds when they were ready and there was always plenty available at any time. We also found it inconsiderate of guests who sat chatting across their balconies at 2 and even 4 in the morning. These were not young adults as are often blamed for this type of behaviour but older guests. These apartments are a nice walk to the beach, shopping centres and bars and restaurants it was just a shame that some of the guests were lacking in courtesy this year.

8/10 Good

Lee, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly
The people were very helpful and nice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday!
Reception staff very polite. Fast check in and out. Pool cleaned every day, sunbeds scrubbed and cleaned every morning. Location just a 5 min walk from main bars/restaurants. Pool bar food really good and staff cant do enough for you. Great place to stay, great place to stay and a great holiday.

8/10 Good

Henricus Maria

Travelled with partner
Always someone at the reception
Stayed 9 nights in Apr 2024

8/10 Good

Stefanie

Liked: Cleanliness
Sehr basic. Poollandschaft schön. Personal freundlich.
Stayed 5 nights in Mar 2024
Response from Guest relations manager, on 8 Apr 2024
Sehr geehrter Gast,es freut uns zu hören, dass Sie unsere Poollandschaft und die Freundlichkeit unseres Personals schätzen. Wir sind bestrebt, eine angenehme und einladende Atmosphäre für unsere Gäste zu schaffen. Ihre Beobachtungen sind uns sehr wichtig und helfen dabei, unsere Dienstleistungen kontinuierlich zu verbessern und unseren Gästen eine angenehme Erfahrung zu bieten.Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Diana

10/10 Excellent

Karlijn

Liked: Cleanliness, amenities, property conditions & facilities
Location is very good to me. Beach, shops, terraces, supermarket (big & small) and bus stop are close. Loved the pool area. Cleaning & Reception Services very good. I would love to come back!
Stayed 8 nights in Feb 2024
Response from Guest relations manager on 8 Apr 2024
Dear Guest,Your positive words regarding our convenient location, clean surroundings, and quality services truly warm our hearts. We are thrilled to hear that you enjoyed our pool area, as we believe it is an essential part of a perfect vacation experience. Your desire to return is the highest compliment we can receive, and we eagerly look forward to your next stay with us. Best Regards,Diana

8/10 Good

Arne

Liked: Cleanliness, room comfort
Stayed 7 nights in Jan 2024

8/10 Good

Christian

Liked: Cleanliness, room comfort
Stayed 7 nights in Dec 2023

8/10 Good

Jorge Alberto

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Lars

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Redouan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hébergement très agréable a proximité de tout, simple et calme pour passer de parfaite vacances en détente.
Stayed 6 nights in Sep 2023

8/10 Good

Willy

Liked: Cleanliness
Stayed 14 nights in Aug 2023

8/10 Good

Kari

Liked: Room comfort
Stayed 7 nights in Apr 2023

4/10 Poor

Jose

Travelled with partner
Liked: Cleanliness
Grande déception!!!J'ai pris une demie pensions à ma grande surprise en arrivant on m'annonce que il n'y avait pas de repas servi le soir! le petit-déjeuner très gras,ont avez pas grand choix. Le responsable de le hôtel m'a dit que expédia était informé! Jusqu’à présent aucun remboursement,aucun mail pour m’informez de la situation.j'avais un vol aéroport nord,alors que le hôtel se trouve a 15m de le aéroport sud. (pas très logique) J'attends le remboursement de ma demie pension.
Stayed 6 nights in Jul 2022

10/10 Excellent

Joseph René

Liked: Cleanliness, amenities, property conditions & facilities
Personel acceuillant et tres souriant. L etablissement est propre, et a proximité des commerces. Nous recommandons aussi car la piscine est chauffé ce qui est tres agreable
Stayed 6 nights in Apr 2022
Response from wilman on 28 Apr 2022
Bonjour. Nous sommes ravis que vous ayez passé un agréable séjour dans notre complexe, merci pour la bonne critique et nous espérons vous revoir. Salutations.

8/10 Good

KURT JONN

Stayed 21 nights in Jan 2022

10/10 Excellent

Giada

Liked: Cleanliness, room comfort
Perfetto
In questo posto mi sono sentita veramente a casa... La struttura è in un'ottima posizione vicina a tutto quello di cui si possa avere bisogno, personale estremamente gentile e disponibile, appartamento pulitissimo e completo di tutto. Ho già prenotato per la prossima volta!
Stayed 3 nights in Jan 2022
Response from jose on 24 Feb 2022
Gracias por sus comentarios, esperamos que regrese pronto

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positiv upplevelse!
Hotellet som har ett mycket bra läge har en bra service utförd av trevlig personal. Sköna sängar och en bra utrustning för övrigt bidrar till att vistelsen blir mycket positiv.
Stayed 14 nights in Feb 2020

8/10 Good

Johanna

Travelled with group
Liked: Staff & service
Ok
Rummet luktade stark av tobak. Allt bra utan det.
Stayed 2 nights in Feb 2020

8/10 Good

Odd Magne

Liked: Cleanliness, staff & service
Stayed 10 nights in Jan 2020

8/10 Good

Ian

Liked: Staff & service
Vintervistelse 2019/2020
Hotellet har ett utmärkt läge mellan Los Cristianos och Playa de las Americas. Rum med mycket yta men något gammalt, men det är rent. Poolområdet är stort och fint. Solstolar finns det så det räcker. Poolbar med bra frukost.
Stayed 10 nights in Dec 2019