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Reviews of La Casona del Patio

4 out of 5
La Casona del Patio
Church Street, 72, Santiago del Teide, Tenerife

Reviews

9.2

Wonderful

Rating 10 - Excellent. 71 out of 118 reviews" "
Rating 8 - Good. 42 out of 118 reviews" "
Rating 6 - Okay. 3 out of 118 reviews" "
Rating 4 - Poor. 2 out of 118 reviews" "
Rating 2 - Terrible. 0 out of 118 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Masca
Spacious room Delicious breakfast
Stayed 1 night in Feb 2024

8/10 Good

Clive, Hexham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. Executive room very comfortable and well equipped. Breakfast and dinner very good. Only drawback we encountered was having to wait at reception whenever you needed anything. Could do with two people on duty rather than one.
Stayed 2 nights in Mar 2023

4/10 Poor

Nicholas

Travelled with family
Liked: Cleanliness
Beds comfortable, buffet breakfast good. But the place is a bit tired, the service a bit average, neither the room nor the shower warm enough, and WiFi coverage poor. And the restaurant is both poor and expensive - so go elsewhere to eat in the evening.
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
OK stay in Santiago del Teide
After an excellent 4-night stay in a similarly priced hotel in La Laguna, we found our 3-night stay in La Casona del Patio a step down - dinner was only OK and overly expensive, breakfast was just not as good, the common areas were cold (unheated when in the mid-teens in January), hiking information at the hotel was largely limited to querying a QR code (nearby was the tourist office, but their info was incomplete), and parts (2nd restaurant, hot tub) were closed.
Stayed 2 nights in Jan 2023

10/10 Excellent

Duncan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first glance on a map the hotel looks like it is on a main road and might be noisy or busy. But it is well set back and is set in lovely countryside. This makes it very different to all the endless resort palaces! You’ll need a car but excellent value.
Stayed 2 nights in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is perfect if you are looking for a quiet part of Tenerife. As you drive to different parts of the country you descent through clouds and gorgeous scenery. The staff were fabulous! So helpful and spoke English well which really helped as i had not brushed up on my Spanish! The room was gorgeous and very spacious with a lovely view on the mountain heading to Masca Village. Cleaned very well on a daily basis. There were lots of different hike trails scattered across the town. The only down side was the fact they do not have swimming pool but I would be happy to make that sacrifice again to stay in this wonderful hotel.
Stayed 6 nights in Aug 2019

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location, fantastic staff
This was our third stay in three years and it never fails to please us. From the very friendly, efficient staff, the large comfortable rooms, superb breakfast selection to the quiet location La Casona del Patio is worth every penny (or euro!). There's plenty of hiking routes straight from the hotel if you don't want to travel too far or don't have a car, and a couple of fairly good restaurants and bars in the village if the hotel food is not to your liking or you want something different. Wifi not too good in the rooms but perfectly OK in the common areas.
Stayed 7 nights in Jan 2019

10/10 Excellent

MZ, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a really great place, high up the Teide slope, away from the obnoxious crowds down in Los Gigantes and Las Americas. It's a large compound in a rustic setting (there are horse stables here), but with modern finishings and large comfortable rooms with very clean and well equipped bathrooms. The breakfast is quite decent too. I would definitely come back here.
Stayed 1 night in Aug 2018
Response from The reception on 20 Aug 2018
Thank you very much for your comment and your time. Hopefully we will received you again in our hotel and it will be a pleasure. Kind regards, The staff of La Casona del Patio.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018
Response from Recepción on 2 Jul 2018
Thank you for stop by and leave us a comment. Kind regads, The staff of La Casona del Patio.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
O
Stayed 1 night in May 2018
Response from Recepción on 2 Jul 2018
Thank you very much for your time, hope that everything was a pleasure. Kind regards, The staff of La Casona del Patio.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another stay at this beautiful place!
Response from Nara on 1 May 2018
Thank you very much for your comment, hope to receive you soon in our hotel again. Kind regards, The reception of la Casona del Patio.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel need a Car
Hotel was excellent, modern design if a bit quirky, in a beautifully setting. Service was excellent some of the best we have had. Food was good with a wide buffet choice. The town Santiago del Teide is a bit limited unless you wish to walk lots or just do very little. So car required to widen horizons or there is a reasonable bus service.
Stayed 7 nights in Mar 2018
Response from Eduardo Álvarez on 23 Mar 2018
Good afternoon, Thank you very much for your comment and your score on our facilities. We hope to see you soon by our hotel soon. Thank you very much again and greetings from all the team at the Hotel La Casona Del Patio

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice rural hotel
Bathrobes would have been good due to the cold weather. Bathroom needs bit more cleaning. but good hotel lovely location and staff, we would have stayed longer if we could and would book again. Good for walking
Stayed 2 nights in Feb 2018
Response from Reception on 24 Mar 2018
Thank you very much for your comment we would like to have you in our hotel again soon. Your comment help us to imnprove our service day by day. Thank you very much for stop by. Kind regards,

10/10 Excellent

A, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything was clean and comfortable, breakfast very varied and fresh, and very helpful staff.
Stayed 2 nights in Jan 2018
Response from Nara Ngale on 6 Feb 2018
Thank you vey much for your comment! Hope to see you soon here again. Kind regards,

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!!!
This is our second visit and as with the first it was excellent. With only 20 rooms and situated at the top end of a small village on the way up to the mountains, it is excellent for visiting the island without having to put up with the usual large impersonal hotels catering for the sun worshippers. There are plenty of walks through the hills and mountains straight from the hotel. All of the staff are friendly, helpful and generally speak good English, German, French and of course Spanish. The rooms are generous in size with large clean bathrooms. Daily maid service to make up your bed, clean through the bathroom and provide clean towels when you want them. Tea is available in the room free of charge with the usual mini bar which isn't excessive in price. Breakfast buffet is large and varied with freshly cooked omelettes, eggs, bacon and scrambled eggs, after breakfast we didn't need feeding again until the evening! We ate dinner in the restaurant twice, sadly this is now a buffet, although we were not overly impressed the first night, the second visit was very good.
Stayed 7 nights in Jan 2018
Response from Yanet on 30 Jan 2018
Dear Cindy. Thank you very much for your comments, our commitment is to give a good service and quality so that clients like you feel at home and can enjoy our hotel and natural environment. Greetings from the entire Casona del Patio team.

10/10 Excellent

Edmond, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel convenient for Masca
Large room/bathroom, comfortable beds, free parking, good breakfast (especially fruits you can squeeze yourself).
Stayed 1 night in Dec 2017
Response from Eduardo Álvarez on 26 Jan 2018
On behalf of the team that manages the Hotel La Casona Del Patio we thank you for your comment and we hope to see you again soon by our facilities again. Greetings and again thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Brits
Fantastic staff, all very friendly and helpful with the majority having a very good degree of English. The rooms and bathrooms are very large and well appointed. Breakfast is plentiful with a large choice of fresh produce. The restaurant was a little hit and miss, a tad disorganised though the staff were all brilliant. The hotel is nice and small (in room numbers not in size!) very quiet. Had an excellent massage, the girl was suitably brutal! We think the only thing really missing is tea and coffee in the rooms.
Response from General Manager on 15 Feb 2017
Dear customer, Thank you for your confidence in our hotel. And we hope to see you soon, we will take note of your comments to keep improving. Un cordial Saludo Reception Department

8/10 Good

Nautilus, Chester uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in La Casona
The staff were superb, always friendly and helpful. The finish and design of the hotel is modern Spanish colonial and the whole estate reflects its history as a vinery with some lovely old out buildings. Views all around are nice with the mountain Chinyero looking down over the area. Lovely old church adjacent and the town is compact with limited facilities other than bars/cafes/ small supermarket. We had a problem with a mistake (ours) in our booking which was well and generously handled.
Response from Atentamente la Recepción on 27 Aug 2017
Dear guest, Thank you very mucho for your comment I want to express our gratitude. I take notes for all de suggestion you gave us to improve our service, we hope to see you back soon. Kind regards, La Casona del Patio.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return but things need ironing out.
First off: we will absolutely return. Great location, lovely setting and building, clean, central for all that we wanted, having been to Tenerife 4 times by now, this is for our purposes the ideal location. 3 issues that soured our experience: 1) We were there for 7 days and something odd happened to the quality and quantity of breakfast: On our first day we were very happy: abundant fruit, healthy breads, wholesome yogurts and plenty of FRESH croissants, then, morning after morning there was less available (we always arrived at the same time), and the quality went down a notch every morning. We could have sworn that the croissants of our last breakfast were the last remnants from our first breakfast 2) We had booked the spa room 4 days in advance. On the evening of the spa, 2 hours before, we received a phone call from a rather brusque, unapologetic receptionist, informing us, a mistake was made by her colleague and somebody else had booked the spa before us. Sorry, we were out and there was nothing that could be done. We did react very unhappy but she informed us it was not her fault but her colleague's mistakes. Half an hour later she phone back and said, change of plan: we were in again. Very unprofessional! 3) An extra hotel dinner was charged to our room that wasn't ours, as we found out on departure. We had to argue a LOT, even thought the timestamp on the receipt showed clearly we were still on the plane to Tenerife when it was charged. Again: very unprofessional!
Response from General Manager on 18 Jan 2017
Good afternoon, First of all on behalf of the reception and the whole hotel we asked for the big apology for the contentious thing that could happen in your stay, we apologize, we will take notes of all your observations and we promise that for the next time that we return We will not return to nothing happens that can bother Sincerely, the reception department

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel high in the hills towards Mt Teide
Great setting in a small town in mountains. Some distance by car to the sea but good riding and walking. Not the right hotel if you are looking for a pool or a sunbathing area. Good quality food in the restaurant and very good value for money.
Response from General Manager on 1 Nov 2016
Good afternoon, thank you for your confidence in our hotel establishment. and we hope to welcome you very soon at our hotel. Yours Sincerely Reception

10/10 Excellent

Jonathan, Farnham, Surrey. UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with very friendly staff
Le Casona del Patio is a small but excellent hotel. The rooms were very comfortable and the staff very friendly. The food (breakfast and evening meals) were excellent. Would have no hesitation in recommending and would definitely stay there again.
Response from Departamento de Recepción La Casona del Patio on 27 Aug 2017
THankl you very much for your comment , we really appreciate, we hope to see you again here. Best regards, Las Casona del Patio.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem
Fantastic quite nice staff great food and a nice surprise it's all four stars and more

10/10 Excellent

Edward, Devon, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We booked the hotel because of location for walking and price. Basically we can't fault the hotel: Room great, food delicious, staff good fun and helpful. If you want a hotel that is not part of the metropolis of Southern Tenerife, somewhere that is quiet, good for walking - excellent value for money, this is the hotel for you. We would definitely return!

10/10 Excellent

Christopher, Kenilworth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter sunshine break with a difference.
High quality facilities in an excellent and attractive location. Horse riding across hills full of almond trees in blossom was a wonderful bonus. Average temperatures were much lower than down on the coast and warm clothes were needed in January. A fantastic log fire in the evening was a comfort, as well as the dramatic scenery around the hotel.

10/10 Excellent

Jonay

Liked: Property conditions & facilities
El hotel es precioso, la atención excelente, limpieza muy buena y habitación cómoda y tranquila
Stayed 1 night in May 2024

10/10 Excellent

Yurena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable,lugar tranquilo y agradable, la habitación muy amplia y completa... como siempre 👌😍
Stayed 1 night in Mar 2024

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sicherlich eine außergewöhnliche Unterkunft.
Stayed 5 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Bien sans plus. Très grande chambre sans option chauffage. Accueil et service correct mais pas plus. Obligé de choisir plats à l'avance à la réservation du dîner, imposé à 19h30 . Annoncé avec restau " gastro " mais fermé le soir. Petit déjeuner varié. Bien placé pour les randonneurs
Stayed 5 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect - but no atmosphere whatsoever
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skønt hotel med fantastisk service
.
Stayed 1 night in Dec 2023

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
E
Stayed 3 nights in Dec 2023

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien, se puede descansar bien y el personal cercano y muy presto a ayudar, sobre todo las recepcionistas y camareras del restaurante!!
Stayed 6 nights in Dec 2023

10/10 Excellent

Arnaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En dehors du tourisme de masse
Bel hotel moderne mais présentant une architecture traditionnelle réussie. Au calme et b’ situé pour démarrer des randonnées ou accéder au nord comme a l’ouest de l’ile
Stayed 2 nights in Nov 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really good stay at Casona, well located, charming

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Dans un premier temps nous n’avons pas eu la chambre pour laquelle nous avions réservé, on nous a ensuite changé mais toujours pas ce pour quoi nous avions payé. Chambre sombre. Douche dans la chambre sans porte. Mal insonorisé. Pour plus de 170€ c est exagéré !
Stayed 1 night in Nov 2023

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Atifa

Liked: Cleanliness, amenities, property conditions & facilities
C'était formodable. Je recommande vivement
Stayed 1 night in Sep 2023

6/10 Okay

Olivier

Liked: Cleanliness, property conditions & facilities, room comfort
Séjour ennuyeux à Casona del patio
Nous avons été déçu par plusieurs points indignes d'un hôtel 4 étoiles : Restaurant accessible uniquement par réservation et choix immédiat des plats, salle hacienda non accessible Absence verres dans la chambre, de café à disposition, peu de chaînes TV étrangères, insonorisation médiocre entre chambres Pas de piscine ni d'activités prévues à l'hôtel ( idem en Ville)
Stayed 1 night in Apr 2023

8/10 Good

ROQUE

Liked: Staff & service, amenities, property conditions & facilities
El Hotel en líneas esta bien, quedamos satisfechos. La única sugerencia es que un hotel de 4 estrellas notamos debilidad gastronómica en el desayuno. Había que esperar por poca maquinaria y la variedad era muy corta.
Stayed 1 night in Feb 2023

8/10 Good

Magali

Stayed 1 night in Dec 2022

10/10 Excellent

Sybille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grosszügige Zimmer, sehr freundliches und zuvorkommendes Personal, günstiges, feines Nachtessen, ausgezeichnetes Frühstücksbuffet
Stayed 1 night in Nov 2022

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pas de chance pour nous la route en face de l’hôtel était en travaux mais la réceptionniste a accepté de nos changer de chambre. Le cadre est vraiment agréable et le personnel aussi

8/10 Good

Mª DEL CARMEN

Stayed 1 night in Feb 2022

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021