Exterior

Reviews of Hotel Zentral Center

4 out of 5
Hotel Zentral Center
Avenida Arquitecto Gomez Cuesta s/n, Playa de las Americas, Arona, Tenerife

Reviews

8.2

Very good

Rating 10 - Excellent. 177 out of 538 reviews" "
Rating 8 - Good. 262 out of 538 reviews" "
Rating 6 - Okay. 65 out of 538 reviews" "
Rating 4 - Poor. 27 out of 538 reviews" "
Rating 2 - Terrible. 7 out of 538 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in May 2024

8/10 Good

Graham

Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel and rooms are clean but looking tired and needing investment. Staff as always are helpful and courteous.Good location close to shops, bars, restaurants and beaches which are all within short walking distance.
Stayed 10 nights in Mar 2024
Response from ELVIS on 20 Mar 2024
Hello Graham.. Thanks a lot for your comment and rating,our staff is doing the best to make feel customers well.There are little details about structure that are not in our hands.. This is a place for night resting and going out during daytime.

6/10 Okay

Sarbjit

Travelled with group
Liked: Staff & service
Hotel is dated. Bathroom ceiling was leaking. Sometimes no water from the bathroom taps.
Stayed 3 nights in Mar 2024
Response from Elvis on 11 Mar 2024
Hello dear Ckient.The hotel is from 2003, it is already 20 years old.BUT, Most important is that ALL ROOMS were recently renovated, in 2020 we bought New MATRESS, for a very confortables BEDS. It is true, The water in the room is activated with the key-card, and it takes 1 minute to fillup the pipes cicuit and it last 2 minutes to comes to the taps.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a short break at Hotel Zentral Centre. I found the hotel to be as advertised with no issues. Staff were very friendly and helpful. Location was perfect walking distance for the beach and local shops etc. Rooms were clean and spacious. The lifts were good and there was a nice rooftop terrace. Only minor negative was the bed mattress was a bit uncomfortable but that was only a minor issue. Would i stay there again? Yes definitely. Would I stay there again
Response from Elvis on 7 Mar 2024
Great... We are happy because you have had a nice staying.You are welcome agai..

10/10 Excellent

Robert

Stayed 4 nights in Feb 2024
Response from Elvis on 24 Feb 2024
Muchas gracias por su valoración, esperamos verle de vuelta por nuestro Hotel... los clientes repetidores tienen UP GRADES.

8/10 Good

Sadanand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veery good location, courteous staff, clean room, excellent breakfast, swimming pool at the top floor, easier to walk to beach, restaurants and other shops. Would love to come back and stay..
Stayed 3 nights in Feb 2024
Response from ELVIS on 19 Feb 2024
Thanks a lot for your comment. You are welcome whenever you want, please let us known that you are repeater customer, to give you up grades...

6/10 Okay

patricia

Travelled with partner
Disliked: Property conditions & facilities
Very small pool - no pool bar - no balconies!
Stayed 7 nights in Feb 2024
Response from ELVIS on 19 Feb 2024
Hello dear customer, thanks for your comment;It is true, we are a Business Hotel... The LITTLE swiming pool is on the TOP of the building. We only have 15 rooms with balconies, and we rent it under request with extra charge of 20,00 pr each day... but, it is better to say that we do not have room with balcony in stead room have a LARGE WINDOW.We have only a Little bar 24 Hours at recepcion.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great staff. In a great location with a lovely rooftop pool area.
Stayed 2 nights in Feb 2024
Response from ELVIS on 14 Feb 2024
Thank you very much!! we are very happoy you have a nice stay and you have appreciated our assistence.. You are welme!Next time please remember us trhat you are a repeater customer because you will have advantajes/ Up grades...

10/10 Excellent

Dermot Mc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from ELVIS on 9 Feb 2024
Thanks a lot for your rating..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel. Friendly staff Room was a good size with twin comfortable beds loads of room
Stayed 7 nights in Jan 2024
Response from ELVIS on 6 Feb 2024
Thanks a lot for your comment. We hope see you again in Tenerife, repeaters customers have always up grades!!

8/10 Good

Sammy

Liked: Cleanliness, property conditions & facilities, room comfort
3 day stay
We were there for a 3 day break from a 2 week holiday elsewhere in Tenerife. The room was a great size, with lots of cupboard space. Bed was comfy. Hotel was in a great location for bars and restaurants. Breakfast was okay, could be doing with a better selection of food. Pool was on rooftop, it looked good but was windy the day we went up, so we just went to the beach instead. Couldn’t get tv in room to turn on, the remote control seemed to be broken, but we didn’t have time to get it sorted. We would definitely go back for a short break, but I wouldn’t stay there for more than a week.
Stayed 3 nights in Jan 2024
Response from Elvis on 5 Feb 2024
Good morning dear clients,Thanks a lot for your comments, we are Not a holiday hotel.. you are right, we are at hotel for short stayings, we are a hotel to sleep in a very confortable bedroom, and then make activities outsaide hotel.

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from ELVIS on 2 Feb 2024
Muchas gracias por su valoración...

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo Hotel
El hotel está muy bien ubicado y el equipo de limpieza es excelente, mantienen todo muy limpio. El staff de la recepción fue muy atento y amable. Una pena el Wi Fi no es adecuado a las demandas de los huéspedes. El área de la piscina es muy amplia y confortable. Definitivamente lo recomiendo y volveremos pronto. Gracias an Olga, de recepción, ella fue de mucha ayuda.
Stayed 11 nights in Jan 2024
Response from ELVIS on 24 Jan 2024
Muchas gracias Mr. Christopher por su puntuación y por los comentarios... para su próxima visita recuerde por favor comentar que es cliente repetidor para que tenga ventajas (UP GRADES)..La señal de wify viene del exterior y hay que tener la PERCINA de la habitación arriba para tener mejor señal.Ya hay un presupuesto para colocar varias antenas en los pasillos cada 4 habitaciones, para mejorar la señal.... sabemos que lo ideal sería colocar un ROOTER en cada Habitación pero esta enorme inversión de momento no está aprobada...

2/10 Terrible

Codrut

Stayed 1 night in Jan 2024
Response from ELVIS on 10 Jan 2024
Thanks for your rating

8/10 Good

Wendy

Stayed 10 nights in Oct 2023
Response from ELVIS on 24 Jan 2024
Gracias por su valoracion

8/10 Good

Simon Roger

Travelled with group
Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2023
Response from Elvis on 28 Dec 2023
Muchas Gracias por su valoración (Rating)

10/10 Excellent

Trevor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from ELVIS on 28 Dec 2023
Muchas gracias por su valiosa valoración (rating)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2023
Response from ELVIS on 5 Dec 2023
Ok, Thanks lot for your raiting

6/10 Okay

Stuart

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good value but lacking a bar
Stayed 3 nights in Nov 2023
Response from ELVIS on 5 Dec 2023
It is true, we have a very small bar at recepcion open 24 Hours, but few choices of drinks.

8/10 Good

John Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The room was huge. The location was good. The staff spoke excellent English and were friendly and helpful. Free Parking nearby. Airport bus just a minute away. It’s part of a shopping centre and apartments. Don’t expect the usual it has a more business like feel. Fridge in rooms. Rooms cleaned every day. I didn’t use the pool and ended up going to another hotel instead Safe in room €3/day. Brew making equipment but I had to request more Coffee twice.
Stayed 4 nights in Nov 2023
Response from ELVIS on 5 Dec 2023
Thanks a lot for your review... we are happy that you have enjoyed your stay. You are welcome again and please let us know you are a repeater customer son we can give you Up grades.

8/10 Good

Noreen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with rooftop pool Very comfortable beds. Lovely staff. No balcony in most rooms only a Juliet balcony
Stayed 1 night in Nov 2023
Response from ELVIS on 28 Nov 2023
Muchas gracias por su comentario, nos alegra mucho que le haya gustado nuestro hotel, y gracias por el comentario acerca de nuestro staff... siempre estamos dispuestos y encantados de ayudar a todos nuestros huespedes.

6/10 Okay

ron

Liked: Cleanliness, room comfort
ok for a short trip
was a ok hotel a little out from main area, a concert on at the stadium across the road which made saturday night very noisy, it was clean, breakfast was very basic and not worth price-note no bar. Roof top was ok for sun bathing and there was a small pool
Stayed 4 nights in Nov 2023
Response from ELVIS on 19 Nov 2023
Dear Mr. Ron,Thanks a lot for your report. The concert it was someting unsuall, sorry for the noice that night...rest of the week was quite. Yes, we are very basic hotel, our prices can tell you that. Kind regards!!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and friendly. No noise at night. Would stay there again, no problem
Stayed 10 nights in Oct 2023
Response from Elvis on 19 Nov 2023
Dear customer thanks for your comment, we enjoy our work.. we are your disposal for any help in your next visit.Best regards!!

10/10 Excellent

Sverrir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from Hom!
We love this hotel. We come here all the time and it is our favourite place. Thank you team!
Stayed 4 nights in Oct 2023
Response from ELVIS on 3 Nov 2023
Dear Sverrir, Thanks a lot for you nice comment, you are always welcome.. It is a pleasure working for a wonderfull people like you.

10/10 Excellent

beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff are excellent coming hear for years best hotel in Tenerife 6 stars from us definitely be back great experience highly recommend booking this hotel David is the best always goes that extra mile nothing is a bother see you soon
Stayed 7 nights in Oct 2023
Response from ELVIS on 3 Nov 2023
Thanks a lot dear customer,we apreciate your nice comment. You are always welcome. Beverley, when you book next time, please remind us that you are a repeater customer.. Regards!

10/10 Excellent

joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from ELVIS on 3 Nov 2023
Muchas gracias por su puntuación, para su proxima visita por favor comentar que es un cliente repetidor, nosotros lo confirmamos y le ofreceremos algun tipo de Up Grade..

6/10 Okay

Frank

Liked: Staff & service
Disliked: Property conditions & facilities
Lovely staff but gone downhill
We've stayed here many times. We always have a suite and were given the same one we had last visit 10 months ago. As ever the staff are lovely and very hard working. The chef on grill duty is a great guy and very welcoming. However it's disappointing to see its gone downhill. Young male guests smoking cannabis in their rooms (I did ask for hotel security to intervene) stinking the corridor out. The ac in our room was leaking and obviously had been for a while. It got fixed, the large hole in the bottom of the bathroom door that should have been covered by a vent roughly 300mm x 150mm was left unfinished. The bath was chipped and the screen was rough. I no longer think it's good value for money. It's not a business hotel anymore.
Stayed 7 nights in Sep 2023
Response from ELVIS on 22 Sept 2023
Dear customer, Thank you very much for your positive comments about our staff and especially Toni, the chef who makes the grill. As you are a repeater customer, we will try to give you UP GRADES for superior rooms.We are very sorry about the incident of the smell of cannabis, I personally went to speak to these young people and warned them that if we received one more complaint from them, we would have to call the police, and they would have to leave the hotel immediately.We are a business hotel, and not a vacation hotel, but any type of client can reserve our hotel online.I am very sorry that your A/C leaked, I understand that once you. reported it, our staff solved it immediately. In reference to the hole at the botton of the bathroom door, I was investigating and there was no report of that fault, it was a mistake of the cleaning lady who didnt report it however it has already been resolved. We regret the reported incidents, and thank you very much for informing us about it.

10/10 Excellent

Jermain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome and cheap
Stayed 8 nights in Sep 2023
Response from ELVIS on 11 Sept 2023
Dear Customer.. we apreciate your positive comment.we would like to see you again here in Tenerife, do not forget to tell us that you are a repeater customer, once we confirm it we will give you an upgrade. Regards!!

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing I particularly didn’t like, staff were really helpful even though there was a struggle with the language but they stuck to their job and were patient. Room was lovely automatic blinds are so handy and you’d never really think it.
Response from Elvis on 8 Sept 2023
Dear Customer,Great!! We are very happy that you like our hotel, we enjoy to do our work...It is nice when people already know that we are not a Holiday hotel.. but a business hotel instead..and sometimes people book us without knowing it..Do not forget to comment next time that you are a repeater customer.

10/10 Excellent

Johny

Stayed 4 nights in Aug 2023
Response from Elvis on 8 Sept 2023
THanks a lot for your rating..repeaters customers have always up grades, please do not forget comment it, if you are coming again.Best regards!

10/10 Excellent

Maros

Liked: Cleanliness, staff & service, property conditions & facilities
Central location with many shops, bars and restaurants near-by. Also beach is in walkable distance. Room was clean with big wardrobe and many shelves. Breakfast and dinner bufet got many options. Friendly staff. There is a small rooftop pool with spa and sauna. No bar but you can use vending machines for cold drinks.
Stayed 8 nights in Jul 2023
Response from ELVIS on 10 Jul 2023
Thanks a lot for your opinion!!remember that repeaters customers always have UP GRADES.Best regards!!

10/10 Excellent

PATRICK

Stayed 1 night in Jun 2023
Response from ELVIS on 27 Jun 2023
Dear Customer..Thanks a lot for your score.

8/10 Good

Bola

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 4 nights in Jun 2023
Response from Elvis on 21 Jun 2023
Thanks for your assessment...

4/10 Poor

Zubair

Travelled with family, Travelled with group
Liked: Cleanliness
The air condition was non-existent! The staff tried to accommodate, but the system was too weak and didn't provide enough cool to the room, despite the technicians trying to investigate twice in two-night stay. At the end of the day, we were miserable during the night due to lack of cooling!
Stayed 2 nights in Jun 2023
Response from ELVIS on 20 Jun 2023
Dear Mr. & Mrs. RAHMAN,We apologize because the A/C in Room 524 was not cold enough that you wanted... the staff from hotel Reception said that they offer you; If you wanted to change room, and be closer to your friends from Room 118, but apparently you said that No...The reception staff remind you perfectly and your friends from Room 118, Mr. NANKANI that, by the way, we did them the favor of refunding 2 nights payment already paid because they want to get a fly with you... normally no other hotel makes refunds... but we want you be happy. Thanks to let us knowing about non-existent A/C in room 524.Just, right now Room: 524 is busy with other customers, and they have no complaints about A/C in any way thank you very much for your honest opinion, we will check A/C when room is empty again. Kind regards!!

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities
A super experience from start to finish. On arrival greeted by Ignacio on reception, who explained everything about the room and the services provided by the hotel and where they were situated pool, restaurant etc. The room was lovely and was cleaned everyday that I was there. I had breakfast on 2 occasions and on both the buffet style continental food was very nice. Nothing was an issue for the staff, they even phoned a taxi for me on several occasions. A very pleasant stay in a very nice hotel.
Stayed 4 nights in Mar 2023
Response from ELVIS on 21 Mar 2023
Jason... Thanks a lot for your comments.We always want to assits all our customers.. If they are patients till we are availables, we can help them.Jason, your welcome anytime you want to come, repeaters customers always have special treatment.

10/10 Excellent

nigel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Elvis on 14 Mar 2023
Muchas gracias por su valoración..

10/10 Excellent

David

Stayed 3 nights in Mar 2023
Response from ELVIS on 31 Mar 2023
Muchas gracias por su valoración...Le recordamos que los clientes repetidores siempre tienen UP GRADE, por favor comentarlo cuando reserve de nuevo nuestro hotel..

10/10 Excellent

Samial

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Convenient location. Friendly staff. The only let down is Wi-Fi.
Stayed 4 nights in Feb 2023
Response from Elvis on 4 Mar 2023
Thank you for your comment.. we are a business hotel with very basic services, but with a great location; close from everything but far from the noice areas..The Blind windows have to be Up to get a good Wify signal.

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few days away
Very clean, 8 euros for breakfast was expensive. Could do with more pillows in room also only 1 english channel on tv.. great to have a fridge in the room..
Stayed 4 nights in Feb 2023
Response from Elvis on 4 Mar 2023
Thanks a lot Andrew,We think that 8,00 is very fear price for breakfast considering how has increased the cost of the food.Yes, you are right we have only BBC english channels,we are requesting to the TV provider another channels more... Thaks for your reminding!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023
Response from elvis on 4 Mar 2023
Muchas gracias por su puntuacion..

8/10 Good

Pawel

Stayed 7 nights in Feb 2023
Response from elvis on 15 Nov 2023
Thanks a lot for your rating..

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023
Response from Elvis on 16 Feb 2023
Muchas gracias por su visita.

6/10 Okay

Martin

Stayed 1 night in Jan 2023
Response from Elvis on 3 Feb 2023
Muchas gracias por su Opinion

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023
Response from Elvis on 3 Feb 2023
Muchas gracias por su opinion..

8/10 Good

Andrew

Stayed 5 nights in Sep 2022

8/10 Good

Susanna

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Couple days holiday
We had breakfast and it was okk. Awarage normal breakfast. We had very dirty room there was other peoples hair and towels was dirty with black stains even we were not used them. Reception fixed everything for us. We had late check out 50 €. Roof top pool and jacuzzi was was very nice with the view. Location is so good, everything you need relaxing holiday is near you. Area is quiet. Even hotel is 4 star hotel I would not say it is, cleanliness and no even water in the room maybe totally not 4. But because it's location in the end we were thinking to come back other time.
Stayed 3 nights in Aug 2022
Response from Elvis on 10 Aug 2022
Dear Susanna, Thanks a lot for your review, we apologize for the maid mistake in your room 431, we solved it inmediatly, thanks for let us know it... we are a very quiete hotel with good location, it is important to know that we are a business hotel in a the middle of the touristic area... Check out is at 11:00 but if customes want to stay longer; till 15:00 Hours has an extra suplement of 20 €; and if till 18:00 Hours has an extra payment of 40,00 €. Sussana please let us know for you next visit, and you will have UP GRADES for been repeaters customers.

8/10 Good

Louis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Elvis on 10 Aug 2022
Thanks for your visit

10/10 Excellent

Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service was provided by the staff in the kitchen
Stayed 4 nights in Jun 2022
Response from Elvis on 30 Jun 2022
Estimado Diego, Muchas gracias por su comentario, es para nosotros un placer trabajar para clientes como Ud. En esta casa estamos siempre a vuestras ordenes!!

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2022
Response from Elvis on 17 May 2022
Thanks a lot Barbara!!

8/10 Good

Antonio, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and fantastic roof terrace. If you enjoy spending time sun bathing next to the swimming pool, it's a perfect choice. It's very close to the beach, restaurant and shopping area. It's overall clean and nice. The furniture in the room is a bit old, but it's so spacious that I really love it. The Wifi isn't really working decently, I wouldn't recommend it for working from the room.
Stayed 4 nights in Mar 2022
Response from ELVIS on 18 Mar 2022
Thanks a lot for your comments. Remember all repater customer has up grades!! best regards..