Tecuala Trip

Some staff need better people skills especially front desk. Bartender was rude and inexperienced. Huge rat around the pool and told the bartender and didn’t make an effort to reassure us that it would get taken care of, said that more than likely the front office knew… ah well.

The clean service was okay. They didn’t leave any extra towels and when we asked for some, the cleaning staff took them back with them. When checking out they wanted to charge extra money for services that we didn’t ask for. Took me almost half of hour to fixed the issue, and I didn’t even receive an apology. The only good thing about my stay was our server Carlos Hernandez, he was amazing.

During our first visit to Mazatlan we enjoyed our stay. Rooms were outdated but clean. Obvious wear and tear given the humidity and elements. Our first room smelled terrible and was dingy but upon request the hotel promptly moved us to a room in much better condition. The staff were nice and helpful. The pool and view of the ocean were great. The massage station in the lobby was awesome. All in all it was a nice stay.

We don’t have ocean view