Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
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Reviews of Sheraton Grand Tbilisi Metechi Palace

5 out of 5
Sheraton Grand Tbilisi Metechi Palace
20 Telavi Street, Tbilisi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 68 out of 86 reviews" "
Rating 8 - Good. 7 out of 86 reviews" "
Rating 6 - Okay. 6 out of 86 reviews" "
Rating 4 - Poor. 1 out of 86 reviews" "
Rating 2 - Terrible. 4 out of 86 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, wonderful spa, nice rooms. Dining options seemed to be limited, or maybe it was an off-season thing. I didn't have much time to walk somewhere for a meal, and at the time hotel restaurants were either closed or didn't serve proper meal, so I had to order room service (which was still delicious, but I would have prefered to eat out).
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a good location with nice views and free parking space
Stayed 2 nights in Nov 2023
Response from Ana Azaurashvili on 19 Dec 2023
Dear Abdullah, thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, good size of room : king deluxe. Very good breakfast😊
Stayed 4 nights in Aug 2023
Response from Teona Gorgidze on 3 Sept 2023
Dear Irina,Thank you for your nice feedback. We will be happy to greet you again in our hotelRespectfully

10/10 Excellent

Branimir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tbilisi stay
Excellent hotel with indoor and outdoor swimming pool and spa center in the close proximity of Sameba Cathedral.
Stayed 3 nights in Aug 2023
Response from Teona Gorgidze on 3 Sept 2023
Dear Branimir,We sincerely appreciate your feedback and will be always happy to welcome you again in Tbilisi SheratonWith kind regards

10/10 Excellent

Branimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tbilisi stay
This is proper 5-star hotel. We did not try out breakfast. It has both lovely indoor and outdoor swimming pool with bunch of saunas and steaming rooms as well as spa services. They allow non hotel guests to pay and use outdoor pool, but there is enough room for everyone. Room was spacious and we did not get a room with balcony although we booked, but we’ve got an upgrade. Bathroom is spacious and comprised of both bathtube and shower. All staff are very helpful. We have visited a rooftop restaurant which offers a wonderful view of Tbilisi.
Stayed 3 nights in Aug 2023
Response from Teona Gorgidze on 3 Sept 2023
Dear Branimir,Thank you for trusting us with your stay. We are happy that your experience with us was great, and everything was in order. We look forward to having you back with us soon,Kind regards

8/10 Good

Amrollah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in May 2023
Response from Ana Azaurashvili on 26 Jun 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rita

Stayed 1 night in May 2023
Response from Ana Azaurashvili on 26 Jun 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Kash

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel bar and staff set an amazing atmosphere for the time you’re in Tbilisi. The front desk staff were always eager to help whenever approached
Response from Teona Gorgidze on 31 Jan 2023
Dear Eric,We are happy that you had a pleasant stay in our hotel and thank your for your nice comments. We will be happy to meet you again whenever travel brings you in Tbilisi again With kind regards

10/10 Excellent

Abdelrahim

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Room is beautiful The hotel is gorgeous The staff are friendly The service is excellent
Stayed 2 nights in Sep 2022

10/10 Excellent

Saeed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel by all means. All the staff I’ve encountered and interacted with were very polite, professional and cooperative. The property also was renovated and everything in it is a top-notch. Their ground restaurant & bar have a splendid view over the hills and mountains. I just thought the area is a bit far from the city center and all the attractions. You would need 15 minutes via walking to reach the center. So some people may find the distance to be O.K. Overall, a great hotel & wonderful staff. Definitely recommended!
Stayed 4 nights in Sep 2022

10/10 Excellent

Mikhail, East Brunswick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, but due to construction around it has limited transportation connectivity
Stayed 2 nights in Sep 2022

6/10 Okay

PEDRO

Stayed 5 nights in Aug 2022

10/10 Excellent

ABDIKHAMITKHAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent: breakfast, bed, cleanliness, staff. Thank you, Sheraton!
Stayed 3 nights in Aug 2022

10/10 Excellent

Aleksandr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2022
Response from Teona Gorgidze on 29 Aug 2022
Thank you for your comment Will be happy to see you again

6/10 Okay

Alexandra

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
My bathroom had no exhaust fan. It was VERY embarrassing using the the toilet since all the smells staid in the room. Very embarrassing in front of other people in my room. Shower cabin door had half an inch gap all around it, allowing shower water pour into the bathroom floor, flooding entire bathroom after each shower. I asked the administration to move me to a different room, they ignored me. Very disappointing experience using their bathroom, which is the major room for me during any hotel stay. Hotel administration dont speak Russian, which is also very inconvenient since one of us did not speak either English or Georgian. The room is too expansive for the quality of the room and service. What i liked: very clean sheets and towels, free large water bottles, spacious rooms. Everybody speak English. Rooms are truly sound proof. In general, This is not a five star hotel or service. I would not stay there again.
Stayed 6 nights in Aug 2022

10/10 Excellent

Garry, Çankaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, comfortable bed and very helpful staff.
Stayed 4 nights in Jul 2022
Response from Teona Gorgidze on 10 Aug 2022
Thank you for your positive feedback. Will be happy to meet you again

10/10 Excellent

Ali

Stayed 1 night in Jul 2022

10/10 Excellent

muhammad, portland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2022
Response from Teona Gorgidze on 5 Jul 2022
Thank you for your review Hope to see you again!

4/10 Poor

Laura

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
This is a pet-friendly property but the staff gave me hard time about my dog. Very disappointing
Stayed 4 nights in Jun 2022
Response from Teona Gorgidze on 5 Jul 2022
Dear Laura, Please accept our apology for your unpleasant stay at our hotel. Rest assured, the feedback provided will be shared with the hotel team to ensure we consistently deliver upon guest expectations. We hope you will see the improvement and enjoy your time with us in your next visit With kind regards

10/10 Excellent

Ike, Dubai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Khurram

Stayed 2 nights in May 2022
Response from Teona Gorgidze on 24 May 2022
Thank you very much for your feedback. We hope to see you again in our hotel!

2/10 Terrible

Abdul A

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The WiFi didn’t work in my room. The toilet is super small and uncomfortable!!!
Stayed 1 night in Apr 2022
Response from Teona Gorgidze on 15 Apr 2022
Dear Abdul A, We recognize your time is valuable and appreciate the feedback you have provided. On behalf of the entire team at the Sheraton Grand Tbilisi Metechi Palace, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. We will be happy to meet you again in our hotel.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Tbilisi
I normally stay at a different hotel in Tbilisi but decided to try something new, and it was the Sheraton. Rooms a bit smallish but very comfortable and the staff was great. Food quality at breakfast and in the Say Yes pub was really good.
Stayed 1 night in Apr 2022
Response from Teona Gorgidze on 11 Apr 2022
Thank you for taking the time to share your recent experience of your stay in our hotel. We hope to welcome you again whenever your travels bring you back to Tbilisi.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel choice in Tbilisi
The Sheraton is a great hotel overall, the hotel staff and quality of the food really stand out. The rooms and bathrooms are a little small-ish but well appointed and comfortable. The surrounding area is not very walkable so rent a car or take a taxi.
Stayed 2 nights in Mar 2022
Response from Teona Gorgidze on 11 Apr 2022
Thank you for your feedback. We will be happy to greet you again in our hotel in future

10/10 Excellent

Travel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel
Stayed 7 nights in Dec 2021
Response from Teona Gorgidze on 11 Apr 2022
Thank you for your positive comment. Hope to see you soon again

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Teona Gorgidze on 25 Jan 2022
Thank you for your nice feedback

10/10 Excellent

bloria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון נהדר, עובדים אדיבים ביותר ומאוד שרותיים, ארוחת בוקר מעולה!!!! והספא מאוד מפנק. מומלץ בחום.
Stayed 5 nights in Nov 2021
Response from Hotel Management on 1 Dec 2021
Thank you very much for sharing. Hope to see you back again soon. Our team appreciates your positive comments. Kind regards

10/10 Excellent

albert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location. good service, great people
Stayed 6 nights in Oct 2021
Response from Teona Gorgidze on 10 Nov 2021
Thank you for you feedback. We will be happy to meet you again in our beautiful hotel

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Amazing
Stayed 3 nights in Nov 2021
Response from Hotel Management on 7 Nov 2021
thank you very much for your comment. Hope to see you back soon.

10/10 Excellent

ZouZ

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 6 nights in Oct 2021
Response from Hotel Management on 1 Nov 2021
Dear ZouZ, thank you very much for your taking the time to rate our hotel. And glad you liked it. Looking forward to your next visit.

10/10 Excellent

Jaber

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2021
Response from Teona Gorgidze on 4 Sept 2021
We appreciate your nice feedback. Hope to welcome you again in our hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Calm area
Stayed 3 nights in Aug 2021
Response from Teona Gorgidze on 23 Aug 2021
Thank you for your feedback

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel is quite expensive in regards of the amenties it is giving. The rooms and balcony are small . I have been asking the reception to provide us with the robes , dental kit and shaving kits. Buffet is ok , but it comes with limited items
Stayed 2 nights in Jul 2021
Response from Teona Gorgidze on 1 Aug 2021
Thank you for your time to share your feedback

10/10 Excellent

Verified traveller

Stayed 5 nights in Jul 2021
Response from Teona Gorgidze on 1 Aug 2021
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place with lots of amenities. We had a wonderful time.
Stayed 1 night in Jul 2021
Response from Teona Gorgidze on 1 Aug 2021
Thank you for your positive comments

8/10 Good

Philip Amer

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Teona Gorgidze on 13 Jun 2021
Thank you for your feedback. Hope to see welcome you again in our hotel

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most Welcoming Helpful Hotel Stay Ever
I checked in well after midnight and departed several days later very early in the morning. From the first moment to the last, every encounter I had with the Sheraton Tbilisi staff was sincerely welcoming and concerned with making my stay the most pleasant it could be. I felt more like a visiting favorite relative than a paying customer.
Stayed 4 nights in May 2021
Response from Ana Azaurashvili on 8 Jun 2021
Dear Mr. James, Thank you for sharing your experience with us. We really appreciate you taking the time to share your feedback and being so open with us. We hope you'll come and see us again soon! Ana Azaurashvili

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing at The Sheraton. They were so friendly and helpful. One of the best hotel experiences, especially during the pandemic!
Stayed 2 nights in May 2021
Response from Teona Gorgidze on 25 May 2021
Thank you for your positive comments. We appreciate your feedback.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from Teona Gorgidze on 25 May 2021
Thank you for feedback

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021
Response from TeonaGorgidze on 5 May 2021
Thank you. Hope to welcome you in our hotel again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean. Excellent room and bathroom. Beautiful hotel.
Stayed 1 night in Jan 2020
Response from Ana Enukidze- Guest Relations Manager on 13 Jan 2020
Dear Guest, Thank you for taking the time to share your recent experience at Sheraton Grand Tbilisi Metechi Palace. It is a real pleasure to read such a delightful comment. We sincerely appreciate your feedback regarding your stay. We are looking forward to welcoming you back very soon. Warm Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property makes all the difference. They are very helpful accomodating, well informed and courteous.
Stayed 4 nights in Oct 2019
Response from Ana Enukidze- Guest Relations Manager on 23 Oct 2019
Dear Guest, We are delighted to receive your recommendation and review. It is always our pleasure to make holiday’s bespoke and memorable, thank you for being so gracious. At Sheraton Grand Tbilisi Metechi Palace, it is the personal relationships we establish with our guests and patrons that we value most along with providing superior service. I am glad that you are pleased with our customer service and have established rapport with our dedicated colleagues. Indeed, I will share with entire team your wonderful accolades. We do look forward to welcoming you back to our beautiful resort in the near future. Best Regards,

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The spa was undergoing renovation for the latter part of our stay but outdoor pool and treatments still available
Stayed 6 nights in Oct 2019
Response from Ana Enukidze- Community Manager on 21 Oct 2019
Dear Guest, Thank you for choosing Sheraton Grand Tbilisi Metechi Palace during your visit to our beautiful capital. We hope you will accept our sincere apologies for the inconvenience caused to you by Spa renovation. I do hope that you have enjoyed your stay with us. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of guests. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Tbilisi. Warm Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful view -New Hotel - Great location - and above all very helpful staff .. service with a smile ...
Stayed 7 nights in Sep 2019
Response from Ana Enukidze- Guest Relations on 21 Oct 2019
Dear Guest, We are delighted to receive your recommendation and review. It is always our pleasure to make holiday’s bespoke and memorable, thank you for being so gracious. At Sheraton Grand Tbilisi Metechi Palace, it is the personal relationships we establish with our guests and patrons that we value most along with providing superior service. I am glad that you are pleased with our customer service and have established rapport with our dedicated colleagues. Indeed, I will share with entire team your wonderful accolades. We do look forward to welcoming you back to our beautiful resort in the near future. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Price is too high for what the hotel offers, we were also surprised that it doesn't include breakfast while breakfast is expensive. Many things were broken down in the room, telephone, espresso machine, fridge. Staff are good and helpful but not fluent in English. We had to ask for slippers, toothbrush and paste, ear buds as they only bring them upon request.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Ana Enukidze- Community Manager on 29 Jul 2019
Dear Guest, Thank you for the kind comments regarding your stay at Sheraton Grand Tbilisi Metechi Palace. We appreciate you taking the time to share your experience, and we look forward to seeing you again. Sincerely, Ana Enukidze- Community Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean modern hotel. Great facilities and helpful staff
Stayed 11 nights in Jul 2019
Response from Ana Enukidze- Community Manager on 18 Jul 2019
Dear Guest, Thank you very much for taking the time to review your recent stay at Sheraton Grand Tbilisi Metechi Palace. We are very pleased to hear how much you enjoyed your time at our iconic hotel and that our team provided you with excellent service. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We will definitely share your kind words with entire team. We look forward to welcoming you back again soon. Sincerely, Ana Enukidze Community Manager