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Reviews of Cron Palace Tbilisi Hotel

4 out of 5
Cron Palace Tbilisi Hotel
No 1 Kheivani street 12/13, Tbilisi

Reviews

8.0

Very good

Rating 10 - Excellent. 4 out of 18 reviews" "
Rating 8 - Good. 11 out of 18 reviews" "
Rating 6 - Okay. 2 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The air conditioning did not work, the staff spoke terrible English causing a lot of miscommunication, We spent close to three hours dealing with their incompetency, between room changes, faulty door locks, non working air conditioning. very Overpriced for what felt like a bad motel stay. And listed as being in the center of town but that requires a car ride.
Stayed 2 nights in Jun 2021

6/10 Okay

Amir

Stayed 6 nights in Nov 2019

8/10 Good

Branimir

Liked: Cleanliness, staff & service, property conditions & facilities
Georgia stay
Good hotel, but situated next to very busy road, so you can expect noise from the traffic all day and night round. Friendly staff and delicious breakfast. The best thing is they have 24 hours sauna and swimming pool available.
Stayed 2 nights in Jun 2019
Response from Alla on 12 Jun 2019
Dear Branimir.! On behalf of our hotel team, i would like to express our genuine appreciation to your review and hope to see you in Tbilisi one more time. With best regards, Alla Gambarova F/O Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Tbilisi Palace
David at the front desk was very helpful. The staff was for the most part pleasant and tried hard to meet our requests. A few opportunities are: 1) we rented the penthouse suite. The room was spacious and nice but the bed was not as comfortable as the beds in a standard room. I would recommend to replace the round bed with a nice king bed. 2) the shower/jacuzzi insert was novel but the jacuzzi tub leaked. I would recommend to replace with a nice dual head walk in shower. 3) the guest manual said room service was available 24 hours but apparently in February they do not offer room service after 8pm. Make sure your guest manual is updated and accurate. Location was not bad but was a taxi drive away from the Chardone area and freedom square and getting in and out can be difficult due to parking in front is filled on busy days but front door staff was always helpful to secure taxis.
Stayed 7 nights in Feb 2019
Response from Alla on 3 Mar 2019
Dear Guest ! We are so happy, that you enjoyed with your holidays in Cron Palace Tbilisi. It's a great chance for our staff to make them happy because of your honest feedback. So, as per your promise, we wait you in the nearest future. Kind regards F/O Manager Alla Gambarova

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stay in Tbilisi
Hotel staff was very nice. Rented the penthouse suite. The bed left a bit to be desired for comfort. The room was well sized and nice but had family in standard rooms and the beds felt more comfortable. The shower jacuzzi tub was nice other than the jacuzzi tub had a leak so only used the shower. Indoor pool was nice. Guide said 24 hour room service but during February we were informed that there is no room service after 8pm. Staff at front desk worked hard to make our stay enjoyable. David at the front desk was very helpful. Location is away from main areas where one would like to be for a leisure trip. Housekeeping staff was very nice and helpful.
Stayed 7 nights in Feb 2019
Response from Alla on 2 Mar 2019
Dear Guest! We are so happy to see your positive feelings concerning to Cron Palace Tbilisi. On behalf of hotel staff and myself, would like to host you again in Tbilisi. With best regards, Alla gambarova F/O Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

8/10 Good

Jayesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Alla on 14 May 2018
Dear guest! We would like to thank you for your stay in Cron Palace Tbilisi. We are happy that you satisfied with us and wish you to come back again in Tbilisi. With best regards,

8/10 Good

James , Kuwait

Liked: Staff & service, property conditions & facilities
Nice hotel
Our stay at the hotel was very enjoyable. Spent most of our time away but was always glad to get back and relax at the end of the day.
Stayed 4 nights in Jan 2018
Response from Alla on 14 May 2018
Dear James, thank you for your kind review. We hope to see you back soon in our hotel. We wish you a great day, with best regards,

10/10 Excellent

yaroslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Strongly recommend!
Stayed 3 nights in Aug 2017
Response from Alla on 28 May 2018
Dear Mr. Yaroslav, we are happy with your satisfaction during your stay and would like to host you once more at our hotel! Thank you for your kind review

8/10 Good

Tarek, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel really close to downtown area
A really nice hotel close to the downtown area, presidential suite was beyond expectations with balcony that has an amazing view!
View From the Balcony
View From the Balcony
Response from Alla on 12 May 2018
Dear Tarek! Thanks a lot for your honest feelings and memories, shared with us about Continent Cron Palace Tbilisi. We will be happy to host you again in our hotel. With warmest regards,

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
It was convenient for my meetings, the collection from the airport was on time, the central heating was too warm and I could not open any windows to get some fresh air
Response from Alla on 28 May 2018
Dear Anthony! Thanks a lot for your feedback. We will be more than happy to host you for your next visit in our hotel. With best regards,

8/10 Good

Reka, Budapest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, brand new hotel, but not in the center
The hotel is very well done, the staff is excellent. We have not tried their facilities, as we only had one night there. We had not checked the location very well, and we were on holiday there, so for us it was a bit too far from the center. A very affordable 5 Lari taxidrive will take you to downtown Tbilisi, but on the day it was a huge traffic jam, so took us a while.
Response from Alla on 14 May 2018
Dear Reka! We are very happy to see your compliments concerning hotel staff and really appreciate it. Location of our hotel is in the oldest part of Tbilisi, Ortachala, which is 3-5 minutes to drive to the city center and plus, we offer to our guests free shuttle service by hotels cars to the City center direction and back. We will be more than happy to see you back in our hotel. With best regards,

8/10 Good

jai, UAE

Liked: Cleanliness, staff & service
Average Hotel. Clean but need improvement.
The hotel is clean. Staff nice. Quite and well maintained. The only hotel at this level who don't provide you sleepers even on request. Location is away from city crowd but good enough. Breakfast is usually not included and does not worth to its value.
Response from Alla on 14 May 2018
Dear Jai Thanks a lot for your feedback! We would like to see you again in our city, in order to host you in Cron Palace Tbilisi, With best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was very good experience and the staff is too friendly
Response from Alla on 14 May 2018
Dear Guest! We are so happy, that you enjoyed with your holidays in Cron Palace Tbilisi. It's a great chance for our staff to make them happy because of your honest feedback. So, as per your promise, we wait you in the nearest future.

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No worries at Cron Palace
From the airport pick up to the moment I left Tbilisi, I was glad that I was staying at the Cron Palace. The staff were very friendly and accommodating, the facilities were great, and the room was very comfortable and clean. As an English speaker who had never been to Georgia before, I felt very well taken care of. The pool and spa are open 24 hours. The staff were all very polite and helpful. I can easily recommend this hotel to everyone I know, including my parents. I know they would feel comfortable here.
Response from Alla on 12 May 2018
Dear Leanna, we appreciate your time and are very grateful for your kind review! We wish you a happy and successful year and would like to see you again in our hotel soon!

10/10 Excellent

Zakia

Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Piscina pero agua bastante fria. Buen desayuno. Pequeñas habitationes
Stayed 4 nights in Apr 2019

8/10 Good

Heikki

Liked: Cleanliness, property conditions & facilities, room comfort
Vajaan neljän tähden hotelli
Hinta laatuun nähden korkea. Neljä tähteä ei täyty. Venäläisten suosima paikka. Aamiainen tehty venäläisille, unohdettu georgialaiset herkut. Respa heikolla englannilla matkassa.
Stayed 3 nights in Jun 2018
Response from Alla on 3 Jul 2018
Dear Heikki, Thank you for your review, We will be more than happy to see you again in our hotel. Reservation Manager