Outdoor pool, pool umbrellas, pool loungers

Reviews of Pacific Palms Resort

3.5 out of 5
Pacific Palms Resort
21 Gravatt Road, Tauranga, Bay of Plenty

Reviews

9.2

Wonderful

Rating 10 - Excellent. 52 out of 85 reviews" "
Rating 8 - Good. 28 out of 85 reviews" "
Rating 6 - Okay. 3 out of 85 reviews" "
Rating 4 - Poor. 1 out of 85 reviews" "
Rating 2 - Terrible. 1 out of 85 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Cody

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location, enjoyed the stay, apartment was very clean, I was there with a group of people renting out all different rooms, seemed my one wasnt as 'upto date' as the others older tv, no air con etc, but wasn't a problem, very friendly staff! 10/10
Stayed 2 nights in May 2024
Response from Nikki on 17 May 2024
Thanks so much for taking the time to write a review and that you enjoyed your stay with your group. Thanks for choosing Pacific Palms and we do hope we have the opportunity to host you again in the future. If we do please do contact us to ensure that you we can allocate you one of our more updated apartments.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Great value for a ideal location
Stayed 2 nights in May 2024
Response from Nikki on 17 May 2024
Thanks so much for taking the time to write a review and we are so happy to hear that you enjoyed your stay with us. Thanks for choosing Pacific Palms and we hope we have the opportunity to host you at another time in the future.

10/10 Excellent

SIMON

Travelled with family
Property was really good enjoyed the pool, spa and the location was great being across the road from shops.
Stayed 1 night in Mar 2024
Response from Nikki on 31 Mar 2024
Thank you so much for taking the time to write a review. We are very happy to hear that you enjoyed the facilities and location. Thanks for choosing to stay at Pacific Palms and we hope we have the pleasure of hosting you again in the future.

10/10 Excellent

Gordon

Stayed 3 nights in Feb 2024
Response from Nikki on 31 Mar 2024
Thank you so much for taking the time to review score us. We are very happy to learn that you enjoyed your time here. Thanks for choosing to stay at Pacific Palms and we hope we have the pleasure of hosting you again in the future.

8/10 Good

Richard

Stayed 1 night in Feb 2024
Response from Nikki on 31 Mar 2024
Thank you so much for taking the time to review score us. Thanks for choosing to stay at Pacific Palms and we hope we have the pleasure of hosting you again in the future.

8/10 Good

William

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Nikki on 31 Mar 2024
Thank you so much for taking the time to review score us. We are so glad that you enjoyed your stay here. Thanks for choosing Pacific Palms for your accommodation needs and we hope that we have the pleasure of hosting you again in the future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2023
Response from Nikki on 8 Oct 2023
Thank you so much for taking the time to write a review. We are so glad that you enjoyed your stay with us. Thanks for choosing Pacific Palms for your accommodation needs and we hope that we have the pleasure of hosting you again in the future.

8/10 Good

Daniel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was well suited for a stay in Papamoa.
Stayed 1 night in Jul 2023
Response from Nikki Pol on 9 Aug 2023
Thanks for taking the time to write a review and we are happy to hear that you enjoyed your stay with us. We hope we have the pleasure of hosting you again in the future.

8/10 Good

Stanislavs

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good, cosy place and everything is within 10 minutes drive.
Stayed 3 nights in Jul 2023
Response from Nikki Pol on 9 Aug 2023
Thanks for taking the time to write a review and we are happy to hear that you enjoyed your stay with us. We hope we have the pleasure of hosting you again in the future.

10/10 Excellent

Katie-Jean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I had a relaxing stay and will stay again.
Stayed 2 nights in Jun 2023
Response from Nikki on 13 Jun 2023
Thanks so much for taking the time to write a review. We are so glad you enjoyed your stay with us. Thanks for choosing Pacific Palms and we hope we have the pleasure of hosting you again in the future.

10/10 Excellent

Ines

Liked: Cleanliness, property conditions & facilities
Great place. Great hospitality.
Stayed 1 night in May 2023
Response from Nikki on 2 Jun 2023
Thanks so much for taking the time to write a review. We are happy to hear that you enjoyed your stay with us and we hope we have the opportunity to host you again in the future. Thanks for choosing us for your accommodation requirements.

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, amenities
The resort staff were very friendly and happy to deal with any requests we had. The villa was clean but a little dated in terms of decor. We liked the fact that shopping was within walking distance and there was a wide selection of restaurants. Overall I nice quiet place to stay.
Stayed 3 nights in Feb 2023
Response from Nikki on 31 Mar 2024
Thank you so much for taking the time to write a review. We are so glad that you enjoyed your stay with us and the location worked for you. All our apartments are privately owned and as such have slightly differing decor and furnishings. If we have the opportunity to host you again in the future then please feel free to request one of our more updated units. Thanks for choosing Pacific Palms for your accommodation needs and we hope that we have the pleasure of hosting you again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022
Response from Nikki on 13 Oct 2022
Thank you for your review. We are glad that you enjoyed your stay.

10/10 Excellent

N M

Stayed 1 night in Sep 2022
Response from Nikki on 13 Oct 2022
Thank you for your review. We are so glad that you enjoyed your stay and hope we have the pleasure of hosting you again one day.

8/10 Good

Alicia

Stayed 1 night in Jul 2022
Response from Nikki on 31 Mar 2024
Thank you so much for taking the time to review score us. We are glad that you enjoyed your stay with us. Thanks for choosing Pacific Palms for your accommodation needs and we hope that we have the pleasure of hosting you again in the future.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We found Pacific Palms very lovely,fantastic host ,very central to everything,very clean and comfortable. Will definitely stay again.
Stayed 1 night in Jul 2022
Response from Nikki on 6 Jul 2022
Thanks so much for taking the time to write a review and we are so happy to hear that you enjoyed your stay with us. We thank you for choosing Pacific Palms and we do hope we have the pleasure of hosting you again in the future.

10/10 Excellent

Nadine

Stayed 1 night in May 2022
Response from Nikki on 31 Mar 2024
Thank you so much for taking the time to review score us. We are very glad that you enjoyed your stay with us. Thanks for choosing Pacific Palms for your accommodation needs and we hope that we have the pleasure of hosting you again in the future.

10/10 Excellent

Juliet Mavis

Stayed 3 nights in Apr 2022
Response from Nikki on 10 May 2022
Thanks so much for taking the time to review us. We are very glad that you enjoyed your stay. Thanks for choosing us and we hope we have the pleasure of hosting you again in the future.

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place, I will come back.
Stayed 2 nights in Jan 2022
Response from Nikki on 18 Jan 2022
Thanks so much for taking the time to write a review. We are so glad to hear that you enjoyed your stay. Thanks for choosing us and we look forward to hosting you again in the future.

2/10 Terrible

Erana

Travelled with family
Disliked: Room comfort
Management is rude and obnoxious
The Managers are rude and disrespectful and yelled at my 5 year old autistic child. I will never stay here again and I will be telling all my friends and family about how disappointing my experience was at the Pacific Palms Resort in Tauranga.. absolute rubbish. She is obviously not a people's person
Stayed 1 night in Dec 2021
Response from Nikki on 8 Dec 2021
In response to your review, I would like to offer the following comments and corrections. Firstly at no stage did I yell at you (and definitely not your child), you yelled at me. While you were checking in at reception I was outside and noticed your son pull down his pants and prepare to urinate in my pot plants at our reception entrance. I suggested to Dad that he go inside and use the toilet. Dad with the son proceeds to tell me that he lives in the bush and that is just what he normally does. They went inside where I assumed they would ask to use the toilet. My husband tells me he noticed them come in but neither parent asked him anything about needing a toilet. While he was busy finalising check in he saw the child fidgeting and trying to open our private doors but as parents didn't say anything he just assumed it was childish inquisitiveness. You completed check in and went outside to go to your room. By then I was inside and noticed that your child had gone around the corner and had proceeded to urinate all over our private front entranceway and surrounding garden, with Mum standing behind him. I went outside and looked at Mum and Dad (definitely not at the child as he had wandered off) and said that's not ok, why did you not ask to use the toilet as I suggested. Your yelled response to me was that your son was autistic and didn't I have children, and that we should have known that was it obvious what he wanted to do. At no point did you apologise but only ranted defensively like it was a normal thing to do. I said I wasn't aware of course that your son was autistic (most 5 year old's are able to express the need for a bathroom and I do have children so of course understand that accidents happen), but if a child has trouble communicating it would have been prudent for the parents to ask on his behalf. I am sorry that your experience with us was ruined by this.

10/10 Excellent

Kylie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021
Response from Nikki on 30 Nov 2021
Thanks so much for taking the time to write a review. We are glad you enjoyed your stay. Thanks for choosing us and we hope we have the pleasure of hosting you again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
the property was very nice and clean, the only comment is on the furniture in the lounge, the couches are quite uncomfortable and sag a bit. Otherwise great property would recommend.
Stayed 2 nights in Jul 2021
Response from Nikki on 4 Aug 2021
Thanks for taking the time to write a review. Glad you enjoyed your stay. All our apartments are privately owned and as such have differing decor and furniture. Many have updated furniture and furnishings in the past year or so, and I am sorry that you found the couches in the one you stayed in not so comfortable. If you can let us know which apartment you were in we can encourage that owner to update things sooner rather than later. Thanks for choosing to stay with us and we do hope that we have the pleasure of hosting you again in the future.

6/10 Okay

Yvonne

Stayed 1 night in Jul 2021
Response from Nikki on 8 Dec 2021
Thank you for your review. Please feel free to let us know how we can improve. Thanks for choosing to stay with us.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
We absolutely loved our stay at Pacific Palms. The staff at Reception were absolutely tops, we will definitely be back. A
Stayed 1 night in Jul 2021
Response from Nikki on 25 Jul 2021
Thank you so much for taking the time to write a review, and we are so happy to hear that you enjoyed your stay. Thanks for choosing us and we hope we have the pleasure of hosting you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The pool facilities were great and easily accessible. Short walk to the shops. Close to everything so that you didn’t really need a car.
Stayed 2 nights in Jul 2021
Response from Nikki on 25 Jul 2021
Thank you so much for taking the time to write a review, and we are so happy to hear that you enjoyed your stay. Thanks for choosing us and we hope we have the pleasure of hosting you again in the future.

10/10 Excellent

Lior

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Great Stay
We had a great time, room was big and well equipped with everything needed, also worth mentioning the beds that where very comfortable. The pool and hot tub where also awesome the kids had a great time. would defiantly come back.
Stayed 1 night in Jul 2021
Response from Nikki on 13 Jul 2021
Thanks so much for taking the time to write a review. We are very happy to hear that you enjoyed your stay and the facilities. Especially pleased that you found it comfortable! Thanks for choosing to stay with us and we hope we have the pleasure of hosting you again in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Lovely apartment. Everything catered for
Stayed 1 night in Jun 2021
Response from Nikki on 27 Jun 2021
Thanks so much for taking the time to write a review. We are very happy to hear that you enjoyed your stay. Thanks for choosing to stay with us and we hope we have the pleasure of hosting you again in the future.

10/10 Excellent

ANTHONY

Liked: Cleanliness, room comfort
Weekend Away
Central location with great amenities
Stayed 1 night in Mar 2021
Response from Nikki on 16 Mar 2021
Thanks for your kind review and for choosing to stay at Pacific Palms. We hope we have the pleasure of hosting you again one day.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The unit was large and spacious, enough space for up to 6 people if needed. The pool area was great too. The bed was a bit harder than we're used to and the unit needs a couple of updates/repairs.
Stayed 3 nights in Feb 2021
Response from Nikki on 23 Feb 2021
Thanks for your review and glad you enjoyed your stay. All our apartments are privately owned and as such have different decor and furnishings (including different beds). If we have the pleasure of hosting you again in the future please do not hesitate to request anything specific, such as a softer bed, and where we are able we will be happy to oblige. Thanks for choosing Pacific Palms.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place to simply relax and enjoy time with family. This was our second time there and we thoroughly enjoyed it. Kids loved the pool and we spent many hours there. The only downside was the heat in the unit. The unit had no air conditioning and only had one small floor fan. It is reasonably okay during daytime as we could keep all the windows and doors wide open but at night, we had to close the doors and most of windows for security and to keep the bugs out, which made the temperature inside the bedrooms quite unbearable and kept us all awake! Still enjoyed the overall atmosphere and had lots of fun!
Stayed 4 nights in Jan 2021
Response from Nikki on 3 Feb 2021
Thanks for taking the time to write a review and we are glad you enjoyed your stay with us again. Some of our apartments do have air con so please ask us in the future if you would specifically like one of these to be allocated to you (if available). We also utilise a treatment that keeps bugs at bay so don't have a bug problem at night! You are fully able to leave windows and sliding doors open at night if you so wish to do so to take advantage of that lovely sea breeze that we get in the evenings. Thanks for choosing to stay with us and we hope we get the opportunity to host you again in the future.

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, room comfort
Lovely stay, close to amenities.
Stayed 1 night in Oct 2020
Response from Nikki on 4 Nov 2020
Thanks so much for taking the time to write a review. We are glad you enjoyed your stay. Thanks for choosing Pacific Palms and we hope we get the opportunity to host you again in the future.

8/10 Good

Farnaaz

Travelled with family
Liked: Room comfort
Loved the kiwi trust -check in with no hassle and check out by just leaving your key behind😀 When we came into apartment there was on overwhelming smell of bleach (good with COVID-19 cleaning) however shower cubicle could do with a good scrub and clean especially with a brush.
Stayed 3 nights in Sep 2020
Response from Nikki on 10 Oct 2020
Thanks for your review and great to hear that you enjoyed your stay. We are disappointed that your shower was not up to our expectations and will be taking it up with our cleaning staff. Showers are one area that we are very particular with as a rule so this is very dismaying to hear and most definitely not usual as our other reviews can attest to. Thank you for bringing this to our attention. Thanks for choosing to stay at Pacific Palms and we hope we get the opportunity to host you again in the future.

10/10 Excellent

Traveller, Auckalnd

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great resort for a family. Close to amenities and nice cafes. The property is probably just starting to get slightly outdated in some aspects but really well maintained. Relaxing atmosphere. Nice people. Spcacious rooms. Would recommend and come back for a stay.
Stayed 2 nights in Oct 2020
Response from Nikki on 8 Oct 2020
Thank you so much for taking the time to write a review. We are so happy that you had a great stay. Thanks for choosing Pacific Palms and we hope we get the opportunity to host you again at another time in the future.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020
Response from Nikki on 5 Aug 2020
Thanks so much for your review and we are glad to hear that you enjoyed your stay. Thanks for choosing Pacific Palms and we hope we get the opportunity to host you again in the future.

10/10 Excellent

Karen, Palmerston North NZ

Travelled with group
Liked: Cleanliness, amenities
Would totally recommend Pacific Palms resort in Papamoa as a place to stay. Our apartment was extremely clean and tidy and very homely. It was a perfect place to stay for us. Being In a gated community made us feel safe & secure, while being close to the beach, and many cafe’s and shops was a great bonus.
Stayed 1 night in Jul 2020
Response from Nikki on 2 Aug 2020
Thanks so much for taking the time to write a review. We are glad that you enjoyed your stay. Thanks for choosing Pacific Palms and we do hope we get the opportunity to host you again in the future.

10/10 Excellent

sonia, auckland

Travelled with family and small children
Liked: Cleanliness, amenities
Our stay at the resort was very nice...the property manager was very welcoming and the resort was very clean and comfortable....honesty i just enjoyed our stay ....very spacious...and the place this resort is situated is amazing close by malls and shopping centre...definitely 5 ⭐
Stayed 2 nights in Jul 2020
Response from Nikki on 13 Jul 2020
Thanks so much for taking the time to write a review. We are so glad to hear that you enjoyed your stay. Thanks for choosing Pacific Palms and we hope we get the opportunity to host you again in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were abe to have the rest we needed. Very peaceful and comfortable.
Stayed 9 nights in May 2020
Response from Nikki on 28 Jun 2020
Thanks so much for your review. We are glad that you enjoyed your stay and found it peaceful. Thanks for choosing Pacific Palms and we hope to see you again one day.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools looked fun but we weren't there long enough to try them out.
Stayed 1 night in Jan 2020
Response from Nikki on 29 Jan 2020
Thanks for the feedback and sorry to hear you didn't get to enjoy our great pools. Hopefully we will get the opportunity in the future to host you again so you can. Thanks for choosing to stay at Pacific Palms.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful & very clean. Felt very homey & comfortable. Plenty of space for the family & so close to shops, parks & beach.
Stayed 4 nights in Dec 2019
Response from Nikki on 10 Jan 2020
Thank you so much for taking the time to write a review. We are so glad to hear that you enjoyed your stay. Thanks for choosing Pacific Palms and we hope we get the opportunity to host you again in the future.

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Resort
Really spacious lovely 2 bedroom well equipped
Stayed 1 night in Dec 2019
Response from Nikki & Andy on 28 Dec 2019
Thanks so much for taking the time to write a review. We are so pleased to hear you enjoyed your stay. Thanks for choosing to stay at Pacific Palms and we hope to have the pleasure of hosting you again in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Nikki on 13 Dec 2019
Thanks for choosing to stay at Pacific Palms. We are glad you enjoyed your stay. We hope we get the opportunity to host you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Nikki on 23 Oct 2019
Thanks so much for taking the time to review us and for choosing to stay at Pacific Palms. We hope we get the opportunity to host you again in the future.

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Nikki on 17 Oct 2019
Thanks for taking the time to rate our property. We hope we get the opportunity to host you again in the future. Thanks for choosing Pacific Palms.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Nikki on 15 Aug 2019
Thank you for your review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, staff are lovely, location is convenient.
Stayed 2 nights in Aug 2019
Response from Nikki on 8 Aug 2019
Thanks so much for your kind review. We are very glad that you enjoyed your visit with us. Thanks for choosing to stay at Pacific Palms and we hope we get the opportunity to host you again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Tidy
Nice location and the rooms are clean and tidy. One night so it was a little bit of a whirlwind visit.
Stayed 1 night in May 2019
Response from Nikki on 9 Jun 2019
Thanks so much for taking the time to write a review. We hope we get the opportunity to host you again in the future. Thanks for choosing to stay at Pacific Palms Resort.

6/10 Okay

Peter

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Furnishings were tired.
The property was spacious, however the carpet and lounge were very worn with stains and ripped fabric.
Stayed 1 night in Mar 2019
Response from Nikki on 29 Mar 2019
Thanks for taking the time to write a review. All our apartments are privately owned and as such have differing decor and furniture but on the whole are kept to the same high standard. Many have been recently upgraded with new carpet and decor while others are in the process at the moment. We constantly work with the owners of the apartments to ensure that they are working to keep them at our usual high standard. The apartment that you stayed in is due to have new carpet and lounge furniture very soon. The kitchen has recently been fully replaced and all appliances and bedroom furniture is less than a year old. Thanks for choosing to stay at Pacific Palms and we do hope we get the chance to host you again in the future.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the quality of the accommodation and the amenities provided was very good and very well maintained and cleanly kept. We were running late and spoke to Andy and he was kind enough to be there when we arrived late to check in. Close to super market and beach.
Stayed 5 nights in Jan 2019
Response from Nikki on 8 Mar 2019
Thanks so much for taking the time to write a review. We are glad you enjoyed your stay and hope we get the opportunity to host you again in the future.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Villa holiday
3 bed villa was very comfortable. All amenities were very good in the villa. One negative , no air con Otherwise otherwise great time .
Stayed 3 nights in Jan 2019
Response from Nikki on 15 Jan 2019
Hi Jacqueline, thanks so much for your review and we are glad that you enjoyed your stay in the villa. We only have a few apartments with air con (they are all privately owned so are different) and unfortunately that villa is one that doesn't. Luckily we don't have a problem with bugs so you can keep the windows and ranch sliders open all the time and the sea breeze keeps the air moving a lot of the time! Thanks for choosing to stay at Pacific Palms and we hope we get the opportunity to host you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice.
Stayed 1 night in Dec 2018
Response from Nikki on 5 Jan 2019
Thanks for your review. We are glad you enjoyed your stay and hope we get the opportunity to host you again in the future. Thanks for choosing to stay at Pacific Palms Resort.