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Very convenient location, enjoyed the stay, apartment was very clean, I was there with a group of people renting out all different rooms, seemed my one wasnt as 'upto date' as the others older tv, no air con etc, but wasn't a problem, very friendly staff! 10/10
Cody
Stayed 2 nights in May 2024
Response from Nikki on 17 May 2024
Thanks so much for taking the time to write a review and that you enjoyed your stay with your group. Thanks for choosing Pacific Palms and we do hope we have the opportunity to host you again in the future. If we do please do contact us to ensure that you we can allocate you one of our more updated apartments.
Thanks so much for taking the time to write a review and we are so happy to hear that you enjoyed your stay with us. Thanks for choosing Pacific Palms and we hope we have the opportunity to host you at another time in the future.
10/10 Excellent
SIMON
Travelled with family
24 Mar 2024
Property was really good enjoyed the pool, spa and the location was great being across the road from shops.
SIMON
Stayed 1 night in Mar 2024
Response from Nikki on 31 Mar 2024
Thank you so much for taking the time to write a review. We are very happy to hear that you enjoyed the facilities and location. Thanks for choosing to stay at Pacific Palms and we hope we have the pleasure of hosting you again in the future.
10/10 Excellent
Gordon
25 Feb 2024
Gordon
Stayed 3 nights in Feb 2024
Response from Nikki on 31 Mar 2024
Thank you so much for taking the time to review score us. We are very happy to learn that you enjoyed your time here. Thanks for choosing to stay at Pacific Palms and we hope we have the pleasure of hosting you again in the future.
8/10 Good
Richard
15 Feb 2024
Richard
Stayed 1 night in Feb 2024
Response from Nikki on 31 Mar 2024
Thank you so much for taking the time to review score us. Thanks for choosing to stay at Pacific Palms and we hope we have the pleasure of hosting you again in the future.
8/10 Good
William
5 Nov 2023
Liked: Cleanliness, room comfort
William
Stayed 1 night in Nov 2023
Response from Nikki on 31 Mar 2024
Thank you so much for taking the time to review score us. We are so glad that you enjoyed your stay here. Thanks for choosing Pacific Palms for your accommodation needs and we hope that we have the pleasure of hosting you again in the future.
10/10 Excellent
David
Travelled with family
3 Oct 2023
Liked: Cleanliness, room comfort
David
Stayed 5 nights in Sep 2023
Response from Nikki on 8 Oct 2023
Thank you so much for taking the time to write a review. We are so glad that you enjoyed your stay with us. Thanks for choosing Pacific Palms for your accommodation needs and we hope that we have the pleasure of hosting you again in the future.
Thanks for taking the time to write a review and we are happy to hear that you enjoyed your stay with us. We hope we have the pleasure of hosting you again in the future.
Good, cosy place and everything is within 10 minutes drive.
Stanislavs
Stayed 3 nights in Jul 2023
Response from Nikki Pol on 9 Aug 2023
Thanks for taking the time to write a review and we are happy to hear that you enjoyed your stay with us. We hope we have the pleasure of hosting you again in the future.
10/10 Excellent
Katie-Jean
Travelled with family, Travelled with family and small children
Thanks so much for taking the time to write a review. We are so glad you enjoyed your stay with us. Thanks for choosing Pacific Palms and we hope we have the pleasure of hosting you again in the future.
Thanks so much for taking the time to write a review. We are happy to hear that you enjoyed your stay with us and we hope we have the opportunity to host you again in the future. Thanks for choosing us for your accommodation requirements.
8/10 Good
Fiona
Travelled with family
18 Feb 2023
Liked: Cleanliness, amenities
The resort staff were very friendly and happy to deal with any requests we had.
The villa was clean but a little dated in terms of decor.
We liked the fact that shopping was within walking distance and there was a wide selection of restaurants.
Overall I nice quiet place to stay.
Fiona
Stayed 3 nights in Feb 2023
Response from Nikki on 31 Mar 2024
Thank you so much for taking the time to write a review. We are so glad that you enjoyed your stay with us and the location worked for you. All our apartments are privately owned and as such have slightly differing decor and furnishings. If we have the opportunity to host you again in the future then please feel free to request one of our more updated units. Thanks for choosing Pacific Palms for your accommodation needs and we hope that we have the pleasure of hosting you again in the future.
8/10 Good
Verified traveller
Travelled with family
12 Oct 2022
Liked: Cleanliness, room comfort
Verified traveller
Stayed 1 night in Oct 2022
Response from Nikki on 13 Oct 2022
Thank you for your review. We are glad that you enjoyed your stay.
10/10 Excellent
N M
10 Sept 2022
N M
Stayed 1 night in Sep 2022
Response from Nikki on 13 Oct 2022
Thank you for your review. We are so glad that you enjoyed your stay and hope we have the pleasure of hosting you again one day.
8/10 Good
Alicia
28 Jul 2022
Alicia
Stayed 1 night in Jul 2022
Response from Nikki on 31 Mar 2024
Thank you so much for taking the time to review score us. We are glad that you enjoyed your stay with us. Thanks for choosing Pacific Palms for your accommodation needs and we hope that we have the pleasure of hosting you again in the future.
We found Pacific Palms very lovely,fantastic host ,very central to everything,very clean and comfortable.
Will definitely stay again.
Christine
Stayed 1 night in Jul 2022
Response from Nikki on 6 Jul 2022
Thanks so much for taking the time to write a review and we are so happy to hear that you enjoyed your stay with us. We thank you for choosing Pacific Palms and we do hope we have the pleasure of hosting you again in the future.
10/10 Excellent
Nadine
15 May 2022
Nadine
Stayed 1 night in May 2022
Response from Nikki on 31 Mar 2024
Thank you so much for taking the time to review score us. We are very glad that you enjoyed your stay with us. Thanks for choosing Pacific Palms for your accommodation needs and we hope that we have the pleasure of hosting you again in the future.
10/10 Excellent
Juliet Mavis
4 May 2022
Juliet Mavis
Stayed 3 nights in Apr 2022
Response from Nikki on 10 May 2022
Thanks so much for taking the time to review us. We are very glad that you enjoyed your stay. Thanks for choosing us and we hope we have the pleasure of hosting you again in the future.
Thanks so much for taking the time to write a review. We are so glad to hear that you enjoyed your stay. Thanks for choosing us and we look forward to hosting you again in the future.
2/10 Terrible
Erana
Travelled with family
5 Dec 2021
Disliked: Room comfort
Management is rude and obnoxious
The Managers are rude and disrespectful and yelled at my 5 year old autistic child. I will never stay here again and I will be telling all my friends and family about how disappointing my experience was at the Pacific Palms Resort in Tauranga.. absolute rubbish. She is obviously not a people's person
Erana
Stayed 1 night in Dec 2021
Response from Nikki on 8 Dec 2021
In response to your review, I would like to offer the following comments and corrections. Firstly at no stage did I yell at you (and definitely not your child), you yelled at me. While you were checking in at reception I was outside and noticed your son pull down his pants and prepare to urinate in my pot plants at our reception entrance. I suggested to Dad that he go inside and use the toilet. Dad with the son proceeds to tell me that he lives in the bush and that is just what he normally does. They went inside where I assumed they would ask to use the toilet. My husband tells me he noticed them come in but neither parent asked him anything about needing a toilet. While he was busy finalising check in he saw the child fidgeting and trying to open our private doors but as parents didn't say anything he just assumed it was childish inquisitiveness. You completed check in and went outside to go to your room. By then I was inside and noticed that your child had gone around the corner and had proceeded to urinate all over our private front entranceway and surrounding garden, with Mum standing behind him. I went outside and looked at Mum and Dad (definitely not at the child as he had wandered off) and said that's not ok, why did you not ask to use the toilet as I suggested. Your yelled response to me was that your son was autistic and didn't I have children, and that we should have known that was it obvious what he wanted to do. At no point did you apologise but only ranted defensively like it was a normal thing to do. I said I wasn't aware of course that your son was autistic (most 5 year old's are able to express the need for a bathroom and I do have children so of course understand that accidents happen), but if a child has trouble communicating it would have been prudent for the parents to ask on his behalf. I am sorry that your experience with us was ruined by this.
10/10 Excellent
Kylie
Travelled with family
26 Nov 2021
Liked: Cleanliness, room comfort
Kylie
Stayed 1 night in Nov 2021
Response from Nikki on 30 Nov 2021
Thanks so much for taking the time to write a review. We are glad you enjoyed your stay. Thanks for choosing us and we hope we have the pleasure of hosting you again in the future.
8/10 Good
Verified traveller
Travelled with family
4 Aug 2021
Liked: Cleanliness, amenities
the property was very nice and clean, the only comment is on the furniture in the lounge, the couches are quite uncomfortable and sag a bit. Otherwise great property would recommend.
Verified traveller
Stayed 2 nights in Jul 2021
Response from Nikki on 4 Aug 2021
Thanks for taking the time to write a review. Glad you enjoyed your stay. All our apartments are privately owned and as such have differing decor and furniture. Many have updated furniture and furnishings in the past year or so, and I am sorry that you found the couches in the one you stayed in not so comfortable. If you can let us know which apartment you were in we can encourage that owner to update things sooner rather than later. Thanks for choosing to stay with us and we do hope that we have the pleasure of hosting you again in the future.
6/10 Okay
Yvonne
1 Aug 2021
Yvonne
Stayed 1 night in Jul 2021
Response from Nikki on 8 Dec 2021
Thank you for your review. Please feel free to let us know how we can improve. Thanks for choosing to stay with us.
We absolutely loved our stay at Pacific Palms.
The staff at Reception were absolutely tops, we will definitely be back.
A
Verified traveller
Stayed 1 night in Jul 2021
Response from Nikki on 25 Jul 2021
Thank you so much for taking the time to write a review, and we are so happy to hear that you enjoyed your stay. Thanks for choosing us and we hope we have the pleasure of hosting you again in the future.
The pool facilities were great and easily accessible. Short walk to the shops. Close to everything so that you didn’t really need a car.
Verified traveller
Stayed 2 nights in Jul 2021
Response from Nikki on 25 Jul 2021
Thank you so much for taking the time to write a review, and we are so happy to hear that you enjoyed your stay. Thanks for choosing us and we hope we have the pleasure of hosting you again in the future.
10/10 Excellent
Lior
Travelled with family, Travelled with group
13 Jul 2021
Liked: Cleanliness, room comfort
Great Stay
We had a great time, room was big and well equipped with everything needed, also worth mentioning the beds that where very comfortable. The pool and hot tub where also awesome the kids had a great time. would defiantly come back.
Lior
Stayed 1 night in Jul 2021
Response from Nikki on 13 Jul 2021
Thanks so much for taking the time to write a review. We are very happy to hear that you enjoyed your stay and the facilities. Especially pleased that you found it comfortable! Thanks for choosing to stay with us and we hope we have the pleasure of hosting you again in the future.
Thanks so much for taking the time to write a review. We are very happy to hear that you enjoyed your stay. Thanks for choosing to stay with us and we hope we have the pleasure of hosting you again in the future.
10/10 Excellent
ANTHONY
14 Mar 2021
Liked: Cleanliness, room comfort
Weekend Away
Central location with great amenities
ANTHONY
Stayed 1 night in Mar 2021
Response from Nikki on 16 Mar 2021
Thanks for your kind review and for choosing to stay at Pacific Palms. We hope we have the pleasure of hosting you again one day.
The unit was large and spacious, enough space for up to 6 people if needed. The pool area was great too. The bed was a bit harder than we're used to and the unit needs a couple of updates/repairs.
Verified traveller
Stayed 3 nights in Feb 2021
Response from Nikki on 23 Feb 2021
Thanks for your review and glad you enjoyed your stay. All our apartments are privately owned and as such have different decor and furnishings (including different beds). If we have the pleasure of hosting you again in the future please do not hesitate to request anything specific, such as a softer bed, and where we are able we will be happy to oblige. Thanks for choosing Pacific Palms.
Fantastic place to simply relax and enjoy time with family. This was our second time there and we thoroughly enjoyed it. Kids loved the pool and we spent many hours there. The only downside was the heat in the unit. The unit had no air conditioning and only had one small floor fan. It is reasonably okay during daytime as we could keep all the windows and doors wide open but at night, we had to close the doors and most of windows for security and to keep the bugs out, which made the temperature inside the bedrooms quite unbearable and kept us all awake! Still enjoyed the overall atmosphere and had lots of fun!
Verified traveller
Stayed 4 nights in Jan 2021
Response from Nikki on 3 Feb 2021
Thanks for taking the time to write a review and we are glad you enjoyed your stay with us again. Some of our apartments do have air con so please ask us in the future if you would specifically like one of these to be allocated to you (if available). We also utilise a treatment that keeps bugs at bay so don't have a bug problem at night! You are fully able to leave windows and sliding doors open at night if you so wish to do so to take advantage of that lovely sea breeze that we get in the evenings. Thanks for choosing to stay with us and we hope we get the opportunity to host you again in the future.
10/10 Excellent
Glenda
Travelled with family
3 Nov 2020
Liked: Cleanliness, room comfort
Lovely stay, close to amenities.
Glenda
Stayed 1 night in Oct 2020
Response from Nikki on 4 Nov 2020
Thanks so much for taking the time to write a review. We are glad you enjoyed your stay. Thanks for choosing Pacific Palms and we hope we get the opportunity to host you again in the future.
8/10 Good
Farnaaz
Travelled with family
10 Oct 2020
Liked: Room comfort
Loved the kiwi trust -check in with no hassle and check out by just leaving your key behind😀 When we came into apartment there was on overwhelming smell of bleach (good with COVID-19 cleaning) however shower cubicle could do with a good scrub and clean especially with a brush.
Farnaaz
Stayed 3 nights in Sep 2020
Response from Nikki on 10 Oct 2020
Thanks for your review and great to hear that you enjoyed your stay. We are disappointed that your shower was not up to our expectations and will be taking it up with our cleaning staff. Showers are one area that we are very particular with as a rule so this is very dismaying to hear and most definitely not usual as our other reviews can attest to. Thank you for bringing this to our attention. Thanks for choosing to stay at Pacific Palms and we hope we get the opportunity to host you again in the future.
Great resort for a family. Close to amenities and nice cafes. The property is probably just starting to get slightly outdated in some aspects but really well maintained. Relaxing atmosphere. Nice people. Spcacious rooms. Would recommend and come back for a stay.
Traveller
Stayed 2 nights in Oct 2020
Response from Nikki on 8 Oct 2020
Thank you so much for taking the time to write a review. We are so happy that you had a great stay. Thanks for choosing Pacific Palms and we hope we get the opportunity to host you again at another time in the future.
10/10 Excellent
Victoria
Travelled with family
2 Aug 2020
Liked: Cleanliness, room comfort
Victoria
Stayed 2 nights in Jul 2020
Response from Nikki on 5 Aug 2020
Thanks so much for your review and we are glad to hear that you enjoyed your stay. Thanks for choosing Pacific Palms and we hope we get the opportunity to host you again in the future.
10/10 Excellent
Karen, Palmerston North NZ
Travelled with group
2 Aug 2020
Liked: Cleanliness, amenities
Would totally recommend Pacific Palms resort in Papamoa as a place to stay. Our apartment was extremely clean and tidy and very homely. It was a perfect place to stay for us. Being In a gated community made us feel safe & secure, while being close to the beach, and many cafe’s and shops was a great bonus.
Karen
Stayed 1 night in Jul 2020
Response from Nikki on 2 Aug 2020
Thanks so much for taking the time to write a review. We are glad that you enjoyed your stay. Thanks for choosing Pacific Palms and we do hope we get the opportunity to host you again in the future.
10/10 Excellent
sonia, auckland
Travelled with family and small children
12 Jul 2020
Liked: Cleanliness, amenities
Our stay at the resort was very nice...the property manager was very welcoming and the resort was very clean and comfortable....honesty i just enjoyed our stay ....very spacious...and the place this resort is situated is amazing close by malls and shopping centre...definitely 5 ⭐
sonia
Stayed 2 nights in Jul 2020
Response from Nikki on 13 Jul 2020
Thanks so much for taking the time to write a review. We are so glad to hear that you enjoyed your stay. Thanks for choosing Pacific Palms and we hope we get the opportunity to host you again in the future.
We were abe to have the rest we needed. Very peaceful and comfortable.
Verified traveller
Stayed 9 nights in May 2020
Response from Nikki on 28 Jun 2020
Thanks so much for your review. We are glad that you enjoyed your stay and found it peaceful. Thanks for choosing Pacific Palms and we hope to see you again one day.
Pools looked fun but we weren't there long enough to try them out.
Verified traveller
Stayed 1 night in Jan 2020
Response from Nikki on 29 Jan 2020
Thanks for the feedback and sorry to hear you didn't get to enjoy our great pools. Hopefully we will get the opportunity in the future to host you again so you can. Thanks for choosing to stay at Pacific Palms.
The property is beautiful & very clean. Felt very homey & comfortable. Plenty of space for the family & so close to shops, parks & beach.
Verified traveller
Stayed 4 nights in Dec 2019
Response from Nikki on 10 Jan 2020
Thank you so much for taking the time to write a review. We are so glad to hear that you enjoyed your stay. Thanks for choosing Pacific Palms and we hope we get the opportunity to host you again in the future.
Thanks so much for taking the time to write a review. We are so pleased to hear you enjoyed your stay. Thanks for choosing to stay at Pacific Palms and we hope to have the pleasure of hosting you again in the future.
8/10 Good
William
13 Dec 2019
Liked: Cleanliness, staff & service, room comfort
William
Stayed 1 night in Dec 2019
Response from Nikki on 13 Dec 2019
Thanks for choosing to stay at Pacific Palms. We are glad you enjoyed your stay. We hope we get the opportunity to host you again in the future.
Thanks so much for taking the time to review us and for choosing to stay at Pacific Palms. We hope we get the opportunity to host you again in the future.
Beautiful resort, staff are lovely, location is convenient.
Verified traveller
Stayed 2 nights in Aug 2019
Response from Nikki on 8 Aug 2019
Thanks so much for your kind review. We are very glad that you enjoyed your visit with us. Thanks for choosing to stay at Pacific Palms and we hope we get the opportunity to host you again in the future.
Nice location and the rooms are clean and tidy. One night so it was a little bit of a whirlwind visit.
Robert
Stayed 1 night in May 2019
Response from Nikki on 9 Jun 2019
Thanks so much for taking the time to write a review. We hope we get the opportunity to host you again in the future. Thanks for choosing to stay at Pacific Palms Resort.
6/10 Okay
Peter
25 Mar 2019
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Furnishings were tired.
The property was spacious, however the carpet and lounge were very worn with stains and ripped fabric.
Peter
Stayed 1 night in Mar 2019
Response from Nikki on 29 Mar 2019
Thanks for taking the time to write a review. All our apartments are privately owned and as such have differing decor and furniture but on the whole are kept to the same high standard. Many have been recently upgraded with new carpet and decor while others are in the process at the moment. We constantly work with the owners of the apartments to ensure that they are working to keep them at our usual high standard. The apartment that you stayed in is due to have new carpet and lounge furniture very soon. The kitchen has recently been fully replaced and all appliances and bedroom furniture is less than a year old. Thanks for choosing to stay at Pacific Palms and we do hope we get the chance to host you again in the future.
Overall the quality of the accommodation and the amenities provided was very good and very well maintained and cleanly kept.
We were running late and spoke to Andy and he was kind enough to be there when we arrived late to check in.
Close to super market and beach.
Verified traveller
Stayed 5 nights in Jan 2019
Response from Nikki on 8 Mar 2019
Thanks so much for taking the time to write a review. We are glad you enjoyed your stay and hope we get the opportunity to host you again in the future.
3 bed villa was very comfortable. All amenities were very good in the villa. One negative , no air con Otherwise otherwise great time .
Jacqueline
Stayed 3 nights in Jan 2019
Response from Nikki on 15 Jan 2019
Hi Jacqueline, thanks so much for your review and we are glad that you enjoyed your stay in the villa. We only have a few apartments with air con (they are all privately owned so are different) and unfortunately that villa is one that doesn't. Luckily we don't have a problem with bugs so you can keep the windows and ranch sliders open all the time and the sea breeze keeps the air moving a lot of the time! Thanks for choosing to stay at Pacific Palms and we hope we get the opportunity to host you again in the future.
Thanks for your review. We are glad you enjoyed your stay and hope we get the opportunity to host you again in the future. Thanks for choosing to stay at Pacific Palms Resort.