Outdoor pool

Reviews of City Express by Marriott Tapachula

3 out of 5
City Express by Marriott Tapachula
Carretera a Puerto Madero Km. 3.5, Privada Paseo de las Hortencias Tramo 1, Tapachula, CHIS

Reviews

8.2

Very good

Rating 10 - Excellent. 340 out of 658 reviews" "
Rating 8 - Good. 166 out of 658 reviews" "
Rating 6 - Okay. 66 out of 658 reviews" "
Rating 4 - Poor. 36 out of 658 reviews" "
Rating 2 - Terrible. 50 out of 658 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Carlos

Liked: Property conditions & facilities
Disliked: Staff & service
not being able to enter the room even if we paid half the rent, after they had told us yes. Room 129 has a humidity problem and it took more than 3 hours to address the problem. They only brought in a perfume spray. The shuttle bus was parked in front of the main entrance for at least two hours, forcing other guests to park on the street where traffic was very busy. Lastly, they did not accept my Marriott membership number. Very bad experience, something that had not happened before, because I use this hotel when I stay in Guadalajara.
Stayed 1 night in May 2024

10/10 Excellent

Fouad, Windham

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Gerencia on 17 Apr 2024
Good afternoon dear Fouad, it was a pleasure having you in this your home, it is an honor to be able to serve you as you deserve, on behalf of the entire City Express By Marriott Tapachula team we hope you return soon.

10/10 Excellent

Vioneth

Travelled with family
Todo muy bien ubicado.
Stayed 1 night in Mar 2024
Response from Gerencia on 17 Apr 2024
Buenas tardes estimado Vioneth, Para nosotros es un placer poder atenderte como te mereces, muchas gracias por tu preferencia, esperemos poder tenerte pronto de vuelta en esta tu casa City Express by Marriott Tapachula!!

10/10 Excellent

ANA SOFÍA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Gerencia on 3 Apr 2024
Buenos días estimada Ana Sofia, agradezco mucho tu preferencia, me pongo a sus ordenes para cualquier comentario o sugerencia. Esperamos tenerla pronto en este su hotel y que nos lo haga saber.Gracias

8/10 Good

francis

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Gerencia on 7 Mar 2024
Buen día estimado Francis, muchísimas gracias por tu preferencia, vamos a seguir trabajando para poder ofrecerte el mejor servicio, esperamos que vuelvas pronto ,

10/10 Excellent

Leland, Stevens

Stayed 1 night in Feb 2024
Response from City Express Tapachula Ventas on 25 Mar 2024
Hola Leland Para nosotros es muy importante tus comentarios, ya que nos sigue motivando para brindarles el servicio que se merecen, estamos muy contentos de haberte tenido en este tu Hotel City Express Tapachula

10/10 Excellent

Leah, el paso

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Gerencia on 6 Feb 2024
Good evening dear Leah, it was a pleasure for us to have treated you as you deserve, it is pleasant to know that your stay was pleasant. On behalf of the entire team we hope to return soon.Thank you

6/10 Okay

Leonel

Liked: Cleanliness, staff & service, property conditions & facilities
All the restaurants in front of hotel are awesome great food I did not like how small our room was
Stayed 4 nights in Jan 2024
Response from Gerencia on 5 Feb 2024
Buen día estimado Leonel, muchas gracias por tus comentarios, en cuanto al tamaño de la habitación te comento que tenemos habitaciones superiores que son mas espaciosas, por si en tu próxima visita gusta pedir este tipo de habitación para tu comodidad. Gracias

4/10 Poor

Jinfeng, Tapachula

Stayed 1 night in Jan 2024
Response from Gerencia on 25 Mar 2024
Buenas tardes estimado Jinfeng, sabemos lo importante que es poder ofrecerte el mejor servicio y es por eso que agradecemos tus comentarios y vamos a trabajar para mejorar nuestro servicio, danos la oportunidad de que en tu próxima visita podamos demostrarlo, de parte de todo el equipo de City Express by Marriott Tapachula te esperamos pronto!!!!

2/10 Terrible

Juan

Stayed 1 night in Jan 2024
Response from Gerencia on 25 Mar 2024
Buenas tardes estimada Juan, lamento que tu estancia no haya sido del todo placentera, vamos a seguir trabajando para poder mejorar nuestro servicio y ofrecerte siempre la mejor experiencia, de parte de todo el equipo deseamos que en tu próxima visita nos des la oportunidad de poderte atender nuevamente.

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from City Express Ventas on 10 Jan 2024
Hola Adriana Muchas Gracias por tus comentarios, eso nos ayuda a brindarles un servicio que se merecen, te esperamos próximamente en este tu Hotel para seguir siendo cómplices de aventuras

10/10 Excellent

Gustavo, Guatemala city

Stayed 1 night in Dec 2023
Response from City Express Ventas on 10 Jan 2024
Hola Gustavo Fue un placer haberte tenido en este tu Hotel City Express Tapachula, esperamos verte pronto para seguir siendo cómplices de aventuras

4/10 Poor

Ginger

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel
Terrible experience not able to use the swimming pool, dirty, hotel in general dirty, nice and big hotel but with trash and really dirty
Stayed 1 night in Dec 2023
Response from City Express Tapachula Ventas on 6 Jan 2024
Hola Ginger Te compartimos que en este tu Hotel tenemos el personal encargado de mantener nuestras áreas en excelentes condiciones, es una pena que hayas tenido una mala experiencia en tu viaje, en cuanto a la alberca estaba en el horario que permanece cerrada para darle mantenimiento y posteriormente se apertura para que ustedes la disfrutaran, permítenos compartir contigo nuevamente una aventura de viaje para que disfrutes del servicio que nos caracteriza, saludos y te esperamos en este tu Hotel City Express Tapachula

10/10 Excellent

Leah, el paso

Stayed 1 night in Dec 2023
Response from City Express Tapachula Ventas on 6 Jan 2024
Hola Leah Para nosotros es muy importante conocer tus comentarios y saber que tu experiencia de viaje fue como lo imaginabas, te esperamos en este tu Hotel para seguir siendo parte de tus aventuras

2/10 Terrible

Maria

Stayed 1 night in Dec 2023
Response from City Express Tapachula Ventas on 6 Jan 2024
Hola Maria Para nosotros es importante conocer tu opinión para que nos permita seguir brindándoles el servicio que nos caracteriza, nos ponemos a tus ordenes para cualquier comentario o seguimiento que requieras, permítenos ser nuevamente de tu experiencia de viaje en este tu Hotel City Express Tapachula

4/10 Poor

Anthony

Stayed 1 night in Nov 2023
Response from City Express Tapachula Ventas on 6 Jan 2024
Hola Anthony para nosotros es muy importante tus comentarios porque eso nos ayuda a dar el servicio que nos caracteriza y nuestros huéspedes merecen, espero nos des la oportunidad de mejorar tu experiencia de viaje, nos ponemos a tus ordenes saludos desde este tu Hotel City Express Tapachula

10/10 Excellent

ANGEL MARIO, Guatemala

Business traveller
Liked: Cleanliness, property conditions & facilities
Buen lugar para hospedarse después de ir de compras un fin de semana en Tapachula
Stayed 1 night in Nov 2023
Response from Gerencia on 4 Dec 2023
Estimado Mario, muchísimas gracias por tu preferencia, es un honor poder atenderte como te mereces y que te sientas como en casa, de parte de todo el equipo de City Express by Marriott Tapachula vuelve pronto!!

10/10 Excellent

Adrienne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. My go-to place in Tapachula. Clean, quiet and great customer service.
Stayed 1 night in Nov 2023
Response from Gerencia on 4 Dec 2023
Dear Adrienne, thank you very much for your preference, it is an honor to be able to serve you as you deserve and make you feel at home, on behalf of the entire City Express by Marriott Tapachula team, come back soon!!

6/10 Okay

Jose

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Baño con fuga de agua en el techo. Se moja el piso del baño Húmedo
Stayed 1 night in Nov 2023
Response from Gerencia on 4 Dec 2023
Estimado José, lamento que tu estancia no haya sido del todo placentera, vamos a seguir trabajando para poder mejor nuestro servicio y ofrecerte siempre la mejor experiencia, de parte de todo el equipo deseamos que en tu próxima visita nos des la oportunidad de poderte atender nuevamente.

6/10 Okay

Federico

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are super small but ok for a night or two if on business. Good dining options right across the street.
Stayed 1 night in Sep 2023
Response from Gerencia on 12 Oct 2023
Estimado Federico, para nosotros es un placer por atenderte como te mereces, muchas gracias por tu preferencia, esperemos poder tenerte pronto de vuelta en esta tu casa City Express Tapachula!!

8/10 Good

Jorge

Stayed 7 nights in Sep 2023
Response from Gerencia on 4 Dec 2023
Estimado Jorge, agradezco su preferencia, esperando que su estancia haya sido placentera.

8/10 Good

Abdul razak

Travelled with group
Clean and the breakfast was good
Stayed 1 night in Sep 2023
Response from Gerencia on 25 Sept 2023
DEAR ABDUL, IT IS A PLEASURE FOR US TO SERVE YOU AS YOU DESERVE, THANK YOU VERY MUCH FOR YOUR PREFERENCE, WE HOPE TO HAVE YOU BACK SOON IN THIS YOUR HOUSE CITY EXPRESS TAPACHULA!!

4/10 Poor

Alisher

Disliked: Staff & service, property conditions & facilities
They have bed bugs
Stayed 1 night in Aug 2023

10/10 Excellent

Beatriz

Stayed 2 nights in Aug 2023

6/10 Okay

Dawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Slow check in, 3 hour wait to have a shower because there was no shower curtain even after asking for one 3 times.
Stayed 1 night in Jul 2023

2/10 Terrible

Juan

Stayed 1 night in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from La Gerencia on 2 Jun 2023
Buenos días. Estimado huésped.La presente además de saludar es para agradecer su amable comentario, ya que esto nos motiva para seguir mejorando en la atención y servicio. lo esperamos pronto por esta e casa . gracias

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service everything was excellent
Stayed 1 night in May 2023
Response from Gerente General on 29 May 2023
Buenas tardesEstimado huéspedGracias por su amable comentario esto nos motiva para seguir mejorando en la atención y servicio, lo esperamos pronto por esta su casa, gracias

8/10 Good

Albert

Stayed 4 nights in Apr 2023
Response from Gerente General on 29 May 2023
Buenas tardesEstimado huéspedGracias por su amable comentario esto nos motiva para seguir mejorando en la atención y servicio, lo esperamos pronto por esta su casa, gracias

4/10 Poor

Enma, Bakersfield

Disliked: Staff & service
Stayed 2 nights in Apr 2023
Response from Gerente General on 29 May 2023
Buenas tardesEstimado huéspedGracias por su amable comentario esto nos motiva para seguir mejorando en la atención y servicio, lo esperamos pronto por esta su casa, gracias

10/10 Excellent

Adrienne

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and competent staff. Well appointed rooms and ammenities.
Stayed 1 night in Apr 2023
Response from Gerente General on 16 May 2023
Estimado huésped Gracias . por su amable comentario, esto nos motiva para seguir mejorando en la atención y servicio. lo esperamos pronto , por esta su casa. gracias

2/10 Terrible

Harpal

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra charge for visit person
Stayed 4 nights in Apr 2023
Response from Gerente General on 20 Apr 2023
Dear guestThank you, for your kind comment, this motivates us to continue improving our attention and service, we hope to see you soon at this home. thank you.

2/10 Terrible

Flavio

Stayed 4 nights in Apr 2023
Response from Gerente General on 16 May 2023
Estimado huésped Gracias . por su amable comentario, esto nos motiva para seguir mejorando en la atención y servicio. lo esperamos pronto , por esta su casa. gracias

2/10 Terrible

??????

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 2 nights in Feb 2023
Response from Gerente General on 20 Mar 2023
Buenas tardesEstimado Huésped La presente además de saludar es para agradecerle su amable comentario esto ayuda para seguir mejorando la atención y servicio, lo esperamos pronto por esta su casa. gracias Atte.José Luis Alejo Castillo.

2/10 Terrible

??????

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a reservation, I wanted to extend it, but my room was already sold, I had to look for another hotel
Stayed 1 night in Feb 2023
Response from Gerente General on 20 Mar 2023
Buenas tardesEstimado Huésped La presente además de saludar es para agradecerle su amable comentario esto ayuda para seguir mejorando la atención y servicio, lo esperamos pronto por esta su casa. gracias Atte.José Luis Alejo Castillo.

6/10 Okay

Paola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The building is relatively new, all the furniture is in very neat shape, the pool, the gym, the beds and the bathroom they’re all great, the queen size bedroom is too small for a couple. The breakfast was not that good.
Stayed 1 night in Feb 2023
Response from Gerente General on 3 Mar 2023
Buenas tardesEstimado Huésped La presente además de saludar es para agradecerle su amable comentario esto ayuda para seguir mejorando la atención y servicio, esperamos pronto por esta su casa. gracias Atte.José Luis Alejo Castillo.

4/10 Poor

Edgar, E Wenatchee

Stayed 1 night in Feb 2023
Response from Gerente General on 20 Mar 2023
Buenas tardesEstimado Huésped La presente además de saludar es para agradecerle su amable comentario esto ayuda para seguir mejorando la atención y servicio, lo esperamos pronto por esta su casa. gracias Atte.José Luis Alejo Castillo.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Gerente General on 20 Mar 2023
Buenas tardesEstimado Huésped La presente además de saludar es para agradecerle su amable comentario esto ayuda para seguir mejorando la atención y servicio, lo esperamos pronto por esta su casa. gracias Atte.José Luis Alejo Castillo.

10/10 Excellent

Lidia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien y cerca del aeropuerto
Response from Gerente General on 27 Jan 2023
Estimada Lidia muchas gracias por tu preferencia vamos a seguir trabajando para siempre ofrecerte el mejor servicio, de parte de todo el equipo de City Express Tapachula te esperamos pronto de vuelta!!!

4/10 Poor

Daysi

Liked: Cleanliness, property conditions & facilities

4/10 Poor

OLAF, weston

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
first, the management was to slow,I wait for more than 10 minutes to find my reservation , to get my room another 15 minutes, when we get into the room was a very bad smell, I was thinking because the air condition was not working, but the smell did not get away, the bathroom door did not get close and the smell was in all the room, next day we spoke with the management and they change room because the smell, but the new room had the same smell, the curtain of the bathroom was very old and broken, after few hours of talking with the management of the hotel, they give me a up grade room, this was better, the smell was not there, but the curtain of the bathroom was the same old and broken , I am very disappointment about the hotel, because is not cheap, and this will be the last time in this hotel.
Response from Gerente General on 5 Jan 2023
Dear Olaf, I am very sorry that your stay was not good. We are going to work on the cleaning points so that on your next visit you give us the opportunity to offer you a better service. On behalf of the entire team, we hope to see you soon

10/10 Excellent

Ezequiel

Stayed 1 night in Dec 2022
Response from Gerente General on 5 Jan 2023
Ezequiel muchísimas gracias por tu preferencia vamos a trabajar duro para siempre poder ofrecerte un mejor servicio, es un placer atenderte y esperamos poder contar con tu presencia pronto en este tu hotel City Express Tapachula!!!

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Great place and a lot of shopping areas around!
Stayed 1 night in Dec 2022
Response from Gerente General on 8 Dec 2022
Carlos Thank you very much for your preference, we will continue working to offer you the best service, from the whole team of City Express Tapachula, we are waiting for you soon

2/10 Terrible

Richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our room was not ready on time ans i tried to cancel it through Expedia and it won't let me....We will never stay here again
Stayed 1 night in Nov 2022
Response from Gerente General on 15 Nov 2022
Dejar Richard I am sorry for the inconvenience you had during your stay, we are going to work to improve this detail, I hope you give us the chance to serve you again and with a discount from the entire team of City Express Tapachula we look forward to seeing you soon

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Javier Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel and personal, but in rooms have a lot of humidity. The A/C is excellent, and have the restaurants and bars. You dont need to go of to other place to eat or drink. The pool its cool.
Stayed 2 nights in Sep 2022
Response from General manager on 20 Sept 2022
Javier, thank you for your preference, we are going to work on the humidity details,we hope that in your next visit we can offer you the best service, on behalf of the entire team of City Express Tapachula see you soon.

8/10 Good

MIGUEL

Travelled with family
Liked: Cleanliness
.
Stayed 1 night in Sep 2022
Response from Gerente General on 19 Sept 2022
Miguel muchas gracias por tu preferencia, vamos a seguir trabajando para mejorar y poder ofrecerte siempre lo mejor, de parte de todo el equipo de City Express Tapachula te esperamos pronto de vuelta!!!!

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a family trip. Very good breakfast. Clean rooms and very comfortable beds.
Stayed 3 nights in Sep 2022
Response from Gerente General on 19 Sept 2022
Juan thanks you so mucho for your preference, we are happy to hace you soon in triste your hotel City Express Tapachula!!

10/10 Excellent

Dina

Liked: Cleanliness, staff & service
Is a beautiful place and at the right place, very clean, breakfast is so good, very good costumer service, they take good care of me.
Stayed 2 nights in Sep 2022
Response from Gerente General on 12 Sept 2022
Hello Dina, it is a pleasure for us to serve you, we want to see you back soon in this your hotel City Express Tapachula!!!

10/10 Excellent

Dina

Stayed 1 night in Sep 2022