Indoor pool
Check availability

Reviews of Hampton Inn Taos

2.5 out of 5
Hampton Inn Taos
1515 Paseo Del Pueblo S, Taos, NM

Reviews

8.0

Very good

Rating 10 - Excellent. 445 out of 1004 reviews" "
Rating 8 - Good. 289 out of 1004 reviews" "
Rating 6 - Okay. 122 out of 1004 reviews" "
Rating 4 - Poor. 84 out of 1004 reviews" "
Rating 2 - Terrible. 64 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in May 2024

10/10 Excellent

Constance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Kindness of staff. Will be sure to stop again.
Stayed 1 night in May 2024

4/10 Poor

Cheryl

Disliked: Cleanliness, property conditions & facilities
This property is not up to Hilton standards at all. The bathtub in my room was very dirty. i don't think it could be cleaned-it should be replaced. Faucets on the sink leaked. I would recommend staying at another hotel.
Stayed 1 night in May 2024

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice pool! Updated, comfy beds, overall clean
Stayed 1 night in May 2024

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and the beds comfy
Stayed 1 night in Apr 2024

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service clean
Stayed 1 night in Apr 2024

2/10 Terrible

Susan, Lehi

Stayed 1 night in Apr 2024

2/10 Terrible

Glenda, Salyersville

You allowed dogs. Very not satisfied
Stayed 1 night in Apr 2024

8/10 Good

Tito

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

lorraine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in clerk was very professional and helpful! Went above and beyond unfortunately I didn’t get her name! We had a late check-in so she worked the afternoon shift! Pillows could be a bit more comfortable tho!
Stayed 1 night in Apr 2024

6/10 Okay

Anna Marie

Stayed 1 night in Apr 2024

4/10 Poor

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Theresa M

Liked: Cleanliness, amenities, property conditions & facilities
My stay was a great experience. Only stayed for one night but was impressed with the room comfort, cleanliness and decor. Did not sample the other amenities….. The staff member who checked me in was great, the one checking me out was perfunctory at best. However, from the point of view of a semi-disabled person, there was some real challenges, the parking lot was potholed and extremely uneven around the disabled parking spaces, the tub was incredibly slippery so I could not shower afraid that I would fall. The bathroom was well set up for a disabled person so that was a great disappointment. All told it was a delight after staying at the “hotel across the street”…. I would stay there again and would recommend it.
Stayed 1 night in Mar 2024

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Subodh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

COURTNEY

Travelled with family
Liked: Cleanliness, amenities
I got this hotel for the indoor pool and hot tub both were closed so that was disappointing
Stayed 1 night in Mar 2024

2/10 Terrible

Vickey

Was told indoor pool was open got in to check in just to be informed it was broken. I rented here last year same thing. 09:00 female Morning front desk person was very rude. This lady was lacking hospitality. Will NOT BE RENTING HERE AGAIN!
Stayed 1 night in Mar 2024

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service
I got this room for pool and hot.tub then get there its closed for renovations which didnt seem like was going to happen anytime soon
Stayed 2 nights in Mar 2024

8/10 Good

Michelle

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 7 nights in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Scheduled a 2-day stay and room was not clean for the 2nd day of the stay. Not good.
Stayed 2 nights in Feb 2024
Response from Rachel on 13 Mar 2024
Thank you for your feedback on your recent stay with us! We apologize for any inconveniences you experienced as it is not a best practice for us to skip any room intentionally. We will research with the appropriate department to ensure this was an isolated situation.Thank you

6/10 Okay

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Door lock did not close easily. Bathroom fan not working. Breakfast was subpar compared to Best Western Plus experience …stale bread products, poorly prepared egg products …though the orange juice was good.
Stayed 4 nights in Feb 2024

10/10 Excellent

Dawn D

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Poor experience
While the facility appeared fine, the breakfast was good, and most features in the room were up to date, I would not recommend. The hot tub was not operational, there were no curtains in the room, the phone to the front desk barely worked, the bed was hard, and the handle for the shower was barely on making it hard to use. When reported to the front desk to let them know to look at it AFTER we checked out, they immediately sent a maintenance worker to the room who did not knock and entered the room while I was changing and I had to raise my voice to tell him to get out while he tried to continue to go fix the shower. This was not a good experience and the final straw for writing a not so pleasant review. The other items are annoying. The having to ask someone to leave after not knocking while I’m naked, not okay.
Stayed 1 night in Feb 2024

4/10 Poor

Therese

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is amazing! Every single staff member we met was extremely friendly, helpful and just so nice! The breakfast was incredibly delicious and there were plenty of hot and cold options you don’t usually see. The room was super clean, comfortable and well taken care of. Not sure why people said the hotel needs an upgrade, that was not the case. The pool was amazing and nice and warm and great for doing laps. We brought our two small dogs and the room was also loved by them. The staff is VERY dog friendly and always greeted them with a smile This is the only hotel we will ever stay in when we come back to Taos. I highly recommend staying here. Thanks for an AMAZING three days!
Stayed 3 nights in Feb 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Gregg

Liked: Cleanliness
Stayed 1 night in Feb 2024

4/10 Poor

Derek

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Eli

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Pool wasnt working. property really need to be renovated badly debris falling off the walls Ceiling parking lot was trased not lit up big pot holes
Stayed 2 nights in Jan 2024

6/10 Okay

Jeffrey

Travelled with family
Liked: Staff & service
If someone is staying above you it can be very loud. Property is average, shower is updated. Hallways are updated.
Stayed 2 nights in Jan 2024

4/10 Poor

Christina

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was ok at first, checked in asked for a later check out because my daughters wanted to go swimming. The front desk lady said no problem and put a note on our reservation. My daughters decided they wanted to go swimming, I called the front desk because there was no signage to find the entrance to the pool. The lady that answered said that that we could go swimming but the furnace got the pool hadn't been working for WEEKS and there was a crack in the foundation so the hot tub was out of order as well. My daughters tried to swim but it was easy too cold and I'm not sure why I wasn't told at check-in that the pool wasn't working properly when I told her the whole reason we wanted a later checkout was to go swimming?? We went back to the room to call it a night and take a shower. The shower is broken, I still have know idea how I turned the water on as the knob would just spin. It was stuck on cold water and would not turn off. Baked the front desk again.... She said that this is a COMMON problem in many of the rooms. Told me the truck to change the temp and turn it off and only offered to change rooms if the water was stuck on hot. If I had another option I would have moved to another hotel. They couldn't refund me since I booked through hotels.com. This made what was supposed to be a fun family trip to be a disappointment with very sad little girls who just wanted to swim.
Stayed 1 night in Jan 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool heater broken
My kids love to swim in heated pools, as the one advertised here. Hot tubs also. Unfortunately, their pool heater was under repair and their hot tub taped off.
Stayed 1 night in Jan 2024

4/10 Poor

Erin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs major improvements
We’ve stayed here before and it wasn’t this bad before. A few things that made our stay unpleasant. The room smelled bad like sewer and was stale, there were plugs that didn’t work, the shelves falling off the wall in the bathroom, the bed sounded like it was going to break every time you got in and out of it, handle broken off on a drawer next to the bed. The bathroom door had no handle to get it open if you closed it all the way. There was no body wash in the shower (looked like there was a place for it). The indoor pool was ice cold and you had to walk in the snow to get to it. Luckily someone told us it was ice cold before we got in. The whirlpool was closed and fenced off. The breakfast was average and no gluten free options. We could only get 1 extra towel when we asked. There is a huge hole right outside the back door that was covered with a loose metal plate. This property is in desperate need of upgrades, the pool needs to have an enclosed entry directly from the hotel, not out in the cold.
Stayed 1 night in Jan 2024

6/10 Okay

kayla

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Ronda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The swinning pool & hot tub were not working.
Stayed 2 nights in Jan 2024

10/10 Excellent

Boyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

RUSS

Travelled with family
Liked: Cleanliness, staff & service
Staff was great but no curtain on window so had to hang bed spread over window for privacy. Walls too thin, could hear neighbors on both sides while they were talking normally.
Stayed 1 night in Jan 2024

10/10 Excellent

Marcelina

Stayed 1 night in Jan 2024

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clogged sink, pool closed, no service.
Our sink was clogged the entire 3-night stay. The water in the sink stunk, and the front desk staff kept giving excuses about why maintenance hadn’t shown up. The carpet was nasty dirty, our remote control didn’t work, and the pool and hot tub were closed the entire stay with no notice online or in the lobby. We couldn’t be moved because rooms were sold out, but no solution was offered to us for not being able to use the sink and for the bacteria that was making it stink, due to that sink being obviously clogged long before we ever got there. No solution was ever offered for us not being able to watch tv either. We couldn’t just leave because the whole town was sold out. There was never a manager onsite in three whole days according to front desk staff, but upon checkout, we were told the manager had left at 3:00 am and we could email him. We did email that same day, and as of today - 5 days later, he has not responded.
Stayed 3 nights in Dec 2023

8/10 Good

Susan-Jo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine, the staff helpful. Awkward window shade, hot tub not working and bed not comfortable but all in all it was a good stay
Stayed 2 nights in Jan 2024

6/10 Okay

Liza

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was a last minute stay due to icy roads. Sink did not drain , room smelled, bathroom door is a sliding door - so weird. Room walls are so thin.
Stayed 1 night in Jan 2024

8/10 Good

Matia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in was easy, parking wss easy, staff was frienldy, but, I left room late a for the day and no maid service for that day. Missed my morning coffee in my room the next morning.
Stayed 2 nights in Dec 2023

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs to improve cleaning ,breakfast was limited ,pool needs maintenance ,the hole place smells bad , tv was not fully funcional
Stayed 4 nights in Dec 2023

10/10 Excellent

Ramona

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

jessica

Travelled with family
Stayed 1 night in Dec 2023