2 restaurants, breakfast, lunch, dinner served; international cuisine
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Reviews of ITC Grand Bharat, a Luxury Collection Retreat, Gurgaon

5 out of 5
ITC Grand Bharat, a Luxury Collection Retreat, Gurgaon
Manesar NH-8, Village Dadu, Taoru, Haryana

Reviews

8.2

Very good

Rating 10 - Excellent. 23 out of 40 reviews" "
Rating 8 - Good. 6 out of 40 reviews" "
Rating 6 - Okay. 5 out of 40 reviews" "
Rating 4 - Poor. 4 out of 40 reviews" "
Rating 2 - Terrible. 2 out of 40 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

SURENDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rishi Mattu on 12 Apr 2024
Dear Mr. Surendra,Thank you for sharing your feedback.We appreciate the positive response for the rendered hospitality and look forward to welcoming you back soon to the retreat, set amidst the ancient Aravalli Range!Warm regards,R. MattuGeneral Manager

10/10 Excellent

Sandeep

Stayed 1 night in Feb 2024
Response from Rishi Mattu - GM ITC Grand Bharat on 22 Mar 2024
Dear Guest,Thank you for taking time to share feedback. We appreciate the positive response and look forward to welcoming you back soon to ITC Grand Bharat, Gurugram!Warm regards,R. MattuGeneral Manager

6/10 Okay

Karan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Tushar Gupta on 24 Feb 2024
Dear Sir,Greetings from ITC GRAND BHARAT !!We thank you for sharing your review regarding your last stay in our retreat. We apologies for not meeting your expectations. kindly let us know your experience in a few words to check and upgrade your act of assistance to meet your next stay experience at fullest.

10/10 Excellent

Divya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rmattu on 31 Jan 2024
Dear Guest,Thank you for taking time to share feedback with us. We are delighted to read that you enjoyed the overall staycation experience. We appreciate the positive response for the hospitality rendered and look forward to welcoming you back soon to ITC Grand Bharat, Gurugram!Warm regards,R. MattuGeneral Manager

6/10 Okay

Vatsal

Stayed 1 night in Jan 2024

10/10 Excellent

BIPIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from R. Mattu on 23 Nov 2023
Dear Guest,Greetings from ITC Grand Bharat, Gurugram! Thank you for sharing feedback. We appreciate the positive response, as we strive to deliver the highest standards of service excellence of ITC quintessential hospitality. We all look forward to welcoming you back soon.Warm regards,R. MattuGeneral Manager

4/10 Poor

Parag

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bedsheets were dirty, restrooms in recreation hub were not clean and couch in restaurants were also torn
Stayed 1 night in Oct 2023
Response from R.Mattu on 21 Oct 2023
Dear Mr. Parag,Greetings from ITC Grand Bharat, Gurugram!Thank you for taking the time to review us.We are happy to read that you enjoyed your overall experience and the warm and gracious hospitality at ITC Grand Bharat, Gurugram.Please be rest assured that your feedback regarding the Room, Restroom and Couch in restaurants has been recorded for posterity and will be taken seriously and worked upon to help improve our standards further. We are certain that your constructive feedback will help all of us strive for higher levels of service excellence.Thank you once again for your kind feedback and we look forward to welcoming you back soon.Responsibly yours,R.MattuGeneral Manager

8/10 Good

Danish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from R. Mattu on 12 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted at the positive response and look forward to welcoming you back soon!Warm regards,R. MattuGeneral Manager

2/10 Terrible

Asher

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Disappointed
The was not clean Very noisy The breakfast was disappointed The crowd was nice
Stayed 1 night in Jun 2023
Response from R. Mattu on 27 Jun 2023
Dear Guest, We sincerely apologize for the less than satisfactory staycation experience and sincerely hope that you give us another chance to serve you better.R. MattuGeneral ManagerITC Grand Bharat

10/10 Excellent

Digvijay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food can be better
Stayed 3 nights in Apr 2023
Response from R. Mattu on 2 May 2023
Dear Guest,Thank you for taking the time to share your feedback with us on Expedia. Your constructive feedback has been noted and would be worked upon to deliver the highest levels of guest services. We appreciate the response and look forward to welcoming you back soon!Warm regards,R. MattuGeneral Manager

10/10 Excellent

Varun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the perfect place to get away from the hustle and bustle of Delhi. Beautiful property with amazing and courteous staff that is always there to help. Special thanks to Neha for making our stay so memorable.
Stayed 1 night in Apr 2023
Response from R. Mattu on 24 Apr 2023
Dear Guest,Thank you for taking the time to share your feedback with us on Expedia and for appreciating our team member Neha. We are delighted at the positive response and look forward to welcoming you back soon!Warm regards,R. MattuGeneral Manager

10/10 Excellent

Payal

Stayed 1 night in Aug 2022
Response from Rajat Sethi on 1 Dec 2022
Dear Guest, Thank you for taking the time to rate us. We appreciate the positive response and look forward to welcoming you back soon! Warm regards, Rajat Sethi General Manager

10/10 Excellent

Vyom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Weekend getaway
Amazing stay and special Thanks to Lakshay who made our stay super comfortable, Riya and Dipanker for some lovely delicacies to make our stay memorable.
Stayed 1 night in Aug 2022
Response from Rajat Sethi, General Manger, ITC Grand Bharat on 18 Aug 2022
Dear Guest, Thank you for taking the time to rate us. We appreciate the positive response and look forward to welcoming you back soon! Warm regards, Rajat Sethi General Manager

4/10 Poor

Sunny

Stayed 1 night in Jul 2022
Response from Rajat Sethi, General Manger, ITC Grand Bharat on 18 Aug 2022
Dear Guest, Thank you for taking the time to rate us. We appreciate the positive response and look forward to welcoming you back soon! Warm regards, Rajat Sethi General Manager

10/10 Excellent

Karun

Stayed 1 night in Jul 2022
Response from Rajat Sethi, General Manger, ITC Grand Bharat on 18 Aug 2022
Dear Guest, Thank you for taking the time to rate us. We appreciate the positive response and look forward to welcoming you back soon! Warm regards, Rajat Sethi General Manager

8/10 Good

Parish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022
Response from Rajat Sethi, General Manger, ITC Grand Bharat on 15 Sept 2022
Dear Guest,Thank you for taking the time to rate us on Expedia. We appreciate the positive response and look forward to welcoming you back soon!Warm regards,Rajat SethiGeneral Manager

6/10 Okay

Neena

Stayed 1 night in Mar 2022
Response from Rajat Sethi, General Manger, ITC Grand Bharat on 8 Jul 2022
Dear Guest, We sincerely apologise for the less than satisfacory staycation experience and sincerely hope that you give us another chance to serve you better.

6/10 Okay

Ashish, Frisco

Stayed 2 nights in Nov 2021
Response from Rajat Sethi, General Manger, ITC Grand Bharat on 8 Jul 2022
Dear Guest, We sincerely apologise for the less than satisfactory experience and hope you give us another opportunity to serve you better.

10/10 Excellent

Dishant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and staff and condition of the property
Stayed 2 nights in Oct 2021
Response from Rajat Sethi, General Manger, ITC Grand Bharat on 8 Jul 2022
Dear Guest, Thank you for taking the time to rate us on Google. We appreciate the positive response and look forward to welcoming you back soon!

10/10 Excellent

Karan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel surrounded by Aravalis.
Stayed 1 night in Sep 2021
Response from Rajat Sethi, General Manger, ITC Grand Bharat on 8 Jul 2022
Dear Guest, We appreciate the positive response and look forward to welcoming you back soon!

10/10 Excellent

Aastha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Rajat Sethi, General Manger, ITC Grand Bharat on 8 Jul 2022
Dear Guest, We appreciate the positive response and look forward to welcoming you back soon!

10/10 Excellent

JS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous property...Fabulous service....Fabulous staff....
Stayed 2 nights in Aug 2021
Response from Rajat Sethi, General Manger, ITC Grand Bharat on 8 Jul 2022
Dear Guest, We appreciate the positive response and look forward to welcoming you back soon!

10/10 Excellent

Aashraya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Rajat Sethi, General Manger, ITC Grand Bharat on 8 Jul 2022
Dear Guest, We appreciate the positive response and look forward to welcoming you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
The stay was amazing and as the name says the property is GRAND. The hotel is clean and staff provides great hospitality. Recommended for stay though bit costly. Spent 2 days within the property, a fantastic leisure experience.
Stayed 2 nights in Jan 2020
Response from Rajat Sethi, General Manger, ITC Grand Bharat on 8 Jul 2022
Dear Guest, We are pleased to learn that you enjoyed your staycation with us. We appreciate the positive response and look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay
Stay was amazing.Staff did everything to make our stay comfortable. I would like to thank Mr.amit and Miss.Mandakini for making our gazebo dinner worth remembering and serving us delicious food. The ambience was peaceful and beautiful.
Stayed 1 night in Jan 2020
Response from Rajat Sethi, General Manger, ITC Grand Bharat on 8 Jul 2022
Dear Guest, We are pleased to learn that you enjoyed your staycation with us. We appreciate the positive response and look forward to welcoming you back soon!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great destination, just about perfect!
It was a near perfect visit, the only problem being that we were so busy doing other things that we didn’t get to enjoy the property enough. The service was impeccable, the room was luxurious, the food delicious, and the grounds were just beautiful! And my wife loved the spa!
The view from our private patio at night!
A breathtaking entrance
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Round about every thing is exilent property location very good property is just like mahal
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property. Excellent golf course. Outstanding service
Stayed 1 night in Jan 2019

4/10 Poor

ASHOK KUMAR

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Nat, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Resort!
Beautiful Resort, Amazing Experience! The staff were extremely helpful, they went above and beyond to make the stay enjoyable.
Stayed 1 night in Sep 2018

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moments worth recreating
Very nice, excellent hospitality. Royal stay and delectable food.
Response from Management on 20 May 2018
Dear Sir, We thank you for sharing a feedback of your wonderful stay and taking out time to review us. We wish to see you soon and thank you for choosing ITC Grand Bharat.

4/10 Poor

N, New Delhi

Liked: Cleanliness, property conditions & facilities, room comfort
One of A Kind Experience
The Hotel Property is fabulous, what you see is what you get. Nice getaway, not crowded, has a very centring feel to it. The time spent the first day was excellent. However, for me the stay was very disappointing. One of a kind experience indeed. As much as the hotel is welcoming, the staff is uncoordinated. We faced difficulty in the telephone systems. The back office staff is not good, and my experience took a turn for the worst. Not enough ramps for wheelchairs / prams. I may never recommend this hotel as my experience in the end was very bitter.
Stayed 1 night in Feb 2018

10/10 Excellent

dhananjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely weekend getaway
Its at the outskirts of Gurgaon ,lovely property ...lovely weekend stay with friends and family ,lovely bar ,food is expensive and no other restaurants near by . Staff is very accommodating
Stayed 3 nights in Feb 2018

10/10 Excellent

gaurav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Best weekend getaway from Delhi
Great hotel, still new so the staff will take some time to settle down.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful experienc
Stayed at the property back in March and it was a delightful experience. Rooms were clean and the semi private pool in the room was excellent. Food at the Indian room was great though the service at the hotel is not what you desire from an ITC property however since it is a new property over time I am sure service would become better.

8/10 Good

Marcel Tanner, Basel, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place and great ot relax and anyhow cl
basically all fine and nothing to add...the site and resort is very fine and just continue...
Stayed 2 nights in Aug 2017

10/10 Excellent

Torstein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk.
Meget flott hotel. Alt av fasiliteter en treger, flott golf bane med 3stk 9 hulls baner og caddier. Som har erfaring. Rom service, Alt rent vær dag. Meget bra personel. Som ikke vet hva de ikke kan gjøre for deg. 50 km til Dehli, lei sjåfør for å oppleve byen det koster ikke så mye som du tror for en dag eller to, event bo ett par dager i byen og så tilbake. Maten er meget bra men for Normann be om lite krydder det er mye sterk mat. Fantastisk frokost der. SPA avdeling som er meget flott. Dette er virkelig en smak av storhetstiden til England, mikset med Indisk kultur.