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Reviews of HS HOTSSON Hotel Tampico

4 out of 5
HS HOTSSON Hotel Tampico
Avenida Miguel Hidalgo 2000, Smith, Tampico, TAMPS

Reviews

8.8

Excellent

Rating 10 - Excellent. 150 out of 241 reviews" "
Rating 8 - Good. 56 out of 241 reviews" "
Rating 6 - Okay. 21 out of 241 reviews" "
Rating 4 - Poor. 5 out of 241 reviews" "
Rating 2 - Terrible. 9 out of 241 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Old but well maintained and updated. Excellent Staff.
Stayed 1 night in May 2024
Response from Omar Herbert Guest Service Manager on 13 May 2024
Good afternoon, thank you for your time to evaluate our services and your comment, which we will take care to improve our services. We hope you will give us the opportunity to serve you during your next stay in this your home in Tampico SincerelyOmar Herbert Guest Service Manager

10/10 Excellent

Reyna

Liked: Staff & service, property conditions & facilities
Personal
Stayed 2 nights in Feb 2024
Response from Omar Herbert, Gerente de Servicio al Huésped on 4 Mar 2024
Buenas tardesEs un gusto saber que disfrutó de una agradable estancia con nosotros, le esperamos de vuelta en esta su casa en Tampico HS HOTSSON.Saludos cordialesOmar HerbertGerente de Servicio al Huésped

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was very nice
Stayed 5 nights in Jan 2024
Response from Luis Aguayo, General Manager on 7 Feb 2024
Thank you for your kind words about your stay at our hotel and its location. We are delighted to hear that you had a great experience and we appreciate your feedback. Our goal is to make sure that all of our guests have a memorable experience at our hotel and we aim to provide exceptional service and amenities. We hope you will return soon and look forward to seeing you again in our hotels in Tampico, HS Hotsson and Smart Value.Luis AguayoGeneral Manager

10/10 Excellent

SALVADOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Omar Herbert, Gerente de Servicio al Huésped on 1 Feb 2024
Buen díaMuchas gracias por su tiempo en evaluar nuestros servicios.Es un gusto saber que disfrutó de una agradable estancia.Le esperamos de vuelta en esta su casa.SaludosOmar HerbertGerente de Servicio al Huésped

8/10 Good

Hans

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Luis Aguayo, Gerente General on 1 Feb 2024
Buenas tardes, gracias por su tiempo para evaluar nuestros servicios y su comentario, el cual tomaremos en cuenta para mejorar nuestros servicios esperamos nos de la oportunidad de atenderlo en su próxima estancia en esta su casa en Tampico Hoteles Hotsson y Hotsson Smart Value.AtentamenteLuis AguayoGerente General

6/10 Okay

gabriel

Business traveller
Disliked: Staff & service, property conditions & facilities
Old rooms, TV did not work, during my stay, I asked the front desk a young lady by the name of Allison and she responded, it was probably, I did not know how to operate device, only after several complains, they send a tech and he could not even get unit to work, will not stay there even again
Stayed 4 nights in Jan 2024
Response from Omar Herbert, Gerente de Servicio al Huésped on 22 Jan 2024
Good day Mr. GabrielI apologize for the inconvenience during your stay, we will take corrective action immediately.I hope to see you in the future in this home.RegardsOmar HerbertGuest Service

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Omar Herbert, Gerente de Servicio al Huésped on 5 Jan 2024
Muchas gracias por su tiempo en evaluar nuestros servicios, le esperamos con gusto de vuelta en esta su casa en Tampico.Saludos cordialesOmar HerbertGerente de Servicio al Huésped

10/10 Excellent

jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super attentive and prompt on anything we asked. If u sign up for use of the van they take u and ur guests as long as u tip so no need for taxis. We payed for the morning buffet and it was worth it 6am-12noon. Staff was excellent. All around great stay.
Stayed 3 nights in Dec 2023
Response from Omar Herbert, Gerente de Servicio al Huésped on 15 Dec 2023
Good dayThank you, it was a pleasure to have you at home. We hope to see you again in this your home.RegardsOmar HerbertGuest Service Manager

4/10 Poor

ALBERTO, Mcallen

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are too small and too old; dirty carpets; shower was really dirty, ver small bathrooms, few natural light, bad lighting.
Response from Omar Herbert, Gerente de Servicio al Huésped on 28 Nov 2023
Buen díaMuchas gracias por su tiempo y evaluación de nuestros servicios.Le esperamos de vuelta en esta su casa HS HOTSSON TAMPICO.Saludos cordiales,Omar HerbertGerente de Servicio al Huésped

6/10 Okay

cesar carlos

Stayed 1 night in Nov 2023
Response from Omar Herbert, Gerente de Servicio al Huésped on 13 Nov 2023
Buen día Gracias por su tiempo en evaluar nuestros servicios, tomaremos en cuenta su comentario para mejorar los mismos.Le esperamos de vuelta en esta su casa en Tampico HS HOTSSON.Saludos cordialesOmar HerbertGerente de Servicio al Huésped

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
We experienced top-notch service!
Stayed 1 night in Oct 2023
Response from Omar Herbert, Gerente de Servicio al Huésped on 30 Oct 2023
Thank you for your comment, it is a pleasure to know that you enjoyed a pleasant stay.GreetingsOmar HerbertGuest Service Manager

8/10 Good

Maribel

Stayed 2 nights in Sep 2023
Response from Omar Herbert, Gerente de Servicio al Huésped on 15 Sept 2023
Buenas tardesGracias por su tiempo y comentario acerca de su estancia, le esperamos nuevamente en esta su casa HS HOTSSON TAMPICO, será un placer recibirle nuevamente.Quedo a sus órdenes,SaludosOmar HerbertGerente de Servicio al Huésped

8/10 Good

MARTIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel. The staff is very attentive. The room was excellent and comfortable. However, the hotel entrance is too small and the parking lot is also small there are a few stores and restaurants around. It is close to a road with a lot of traffic. You need a car or a taxi if you want to visit turistic areas
Stayed 1 night in Aug 2023
Response from Omar Herbert, Gerente de Servicio al Huésped on 30 Oct 2023
Thank you for your comment, it is a pleasure to know that you enjoyed a pleasant stay.GreetingsOmar HerbertGuest Service Manager

10/10 Excellent

David Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Omar Herbert, Gerente de Servicio al Huésped on 6 Sept 2023
Buen díaMuchas gracias por su tiempo en enviarnos su comentario, es un gusto saber que disfrutó de una agradable estancia, le esperamos de vuelta en esta su casa HS HOTSSON TAMPICO.Saludos cordiales,Omar HerbertGerente de Servicio al Huésped

6/10 Okay

Roberto

Liked: Cleanliness, staff & service
rooms were outdated and need remodeling...
Stayed 2 nights in Aug 2023
Response from Omar Herbert, Gerente de Servicio al Huésped on 4 Sept 2023
Thank you for your comment, we look forward to welcoming you back at HS HOTSSON TAMPICO.Kind regards,Omar HerbertGuest Services Manager

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and scenery was beautiful. The staff is very friendly. My daughter enjoyed the pool. Overall a pleasant experience.
Stayed 3 nights in Aug 2023
Response from Omar Herbert, Gerente de Servicio al Huésped on 22 Aug 2023
Mr. AndrewIts a pleasure to know that you enjoyed a pleasant stay with your family.We are waiting for you back in this your home HS HOTSSON TAMPICO.Best regards,Omar HerbertGuest Services Manager

6/10 Okay

Jesus

Stayed 2 nights in Jul 2023
Response from Omar Herbert, Gerente de Servicio al Huésped on 1 Aug 2023
Buen día, gracias por su tiempo en enviarnos su evaluación, su comentario es muy importante. Será un gusto volverle a recibir en esta su casa. Saludos cordiales.Omar Herbert,Gerente de Servicio al Huésped

2/10 Terrible

rodrigo

Stayed 1 night in Jul 2023
Response from Omar Herbert, Gerente de Servicio al Huésped on 10 Jul 2023
Gracias por su tiempo para evaluar nuestros servicios y su comentario, el cual tomaremos en cuenta para mejorar nuestros servicios esperamos nos de la oportunidad de atenderlo en su próxima estancia en esta su casa en Tampico Hoteles Hotsson y Hotsson Smart Value.

10/10 Excellent

Jose

Stayed 1 night in Jul 2023
Response from Omar Herbert, Gerente de Servicio al Huésped on 10 Jul 2023
Gracias por su tiempo en enviarnos su evaluación, es un gusto saber que tuvo una agradable estancia. Le esperamos de vuelta en esta su casa HS HOTSSON HOTEL TAMPICO. Saludos cordialesOmar Herbert,Gerente de Servicio al Huésped

6/10 Okay

Elton, Naples

Liked: Staff & service
Disliked: Property conditions & facilities
They have one accessible room on the first floor and entry, but we were given a 2nd floor and some members could not access the room because one was on crutches and the other in a wheel chair.
Stayed 5 nights in May 2023
Response from Omar Herbert, Gerente de Servicio al Huésped on 30 May 2023
Thank you for taking the time to evaluate our services and your comment, which we will take into account to improve our services. We hope you give us the opportunity to serve you on your next stay at this your home in Tampico Hotsson Hotels.Omar Herbert,Guest Service Manager

10/10 Excellent

Daniella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pretty nice for what it was! The rooms were spacious and had nice amenities. The bathroom/shower were a bit tight in terms of space but otherwise, everything else was great. The bed was really comfortable. Didn’t get a chance to get in their pool but it looked quite nice and clean. We did have breakfast one morning and the food was pretty decent. Perhaps not a lot of variety for it being a buffet but it was good enough. The price was reasonable too, it was about 310 pesos per person. The staff were courteous as well.
Stayed 3 nights in Mar 2023
Response from Omar Herbert, Gerente de Servicio al Huésped on 4 Apr 2023
Miss DanielaIt is a pleasure to know that your stay was very pleasant. It will be a pleasure to receive you again in this your home. Best regards,Omar HerbertGuest Services Manager

10/10 Excellent

Alonso Alfredo Sabido

Stayed 4 nights in Feb 2023
Response from Omar Herbert, Gerente de Servicio al Huésped on 18 Mar 2023
Sr. AlfredoGracias por enviarnos sus comentarios, es un gusto saber que tuvo una agradable estancia. Lo esperamos en esta su casa, HS HOTSSON TAMPICO.Saludos cordiales,Omar HerbertGerente de Servicio al Huésped

6/10 Okay

alfonso jose, katy

Stayed 1 night in Jan 2023
Response from Omar Herbert, Gerente de Servicio al Huésped on 6 Mar 2023
Buen día.Gracias por su tiempo en enviarnos su evaluación.Estamos para servirle en su próxima visita a esta su casa HS HOTSSON HOTEL TAMPICO. Saludos cordiales.Omar Herbert,Gerente de Servicio al Huésped

6/10 Okay

Francisco Javier PICO

Business traveller
Disliked: Staff & service
Breakfast not ready at time. Old rooms...
Stayed 1 night in Jan 2023
Response from Omar Herbert, Gerente de Servicio al Huésped on 1 Feb 2023
Gracias por su comentario, el cual es importante para nosotros, esperamos nos de la oportunidad de volver atenderlo en esta su casa Hotsson y Hotsson Smart Value en Tampico.

6/10 Okay

cesar carlos

Stayed 3 nights in Jan 2023
Response from Omar Herbert, Gerente de Servicio al Huésped on 21 Jan 2023
Estimado Sr. Cesar Carlos, gracias por tomarse el tiempo en enviarnos su valoración.Permítanos saber un poco más a detalle que fue lo que pasó para poder brindarle una mejor experiencia su su próxima visita a esta su casa HS HOTSSON HOTEL TAMPICO. Estoy a sus órdenes,Saludos

10/10 Excellent

Osiris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean the staff was wonderful. The food omg delicious. I also got a massage by this lovely lady on Christmas Day she was excellent. We will definitely be back soon.
Response from Luis Aguayo, General Manager on 28 Dec 2022
Good afternoon, thank you for taking the time to evaluate our services and your comment, I would appreciate if you give us feedback because your stay was not memorable, we hope you give us the opportunity to serve you again soon in this your home in Tampico Hotsson and Hotsson Smart Value Hotels.SincerelyLuis AguayoGeneral Manager

10/10 Excellent

ALFONSO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Luis Aguayo, Gerente General on 27 Dec 2022
Buen día muchas gracias por su evaluación y su comentario, nuestra misión es entregarle una experiencia memorable y vemos que si cumplimos, esperamos verlo próximamente en esta su casa Hotsson y Hotsson Smart Value en Tampico.AtentamenteLuis AguayoGerencia General

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the balcony area where you could see all the nature.
Stayed 3 nights in Nov 2022

10/10 Excellent

jessica

Liked: Cleanliness, amenities, property conditions & facilities
Remains as one of the best in the city, pool area looks like a little jungle and is very pleasant
Response from Omar Herbert, Gerente de Servicio al Huésped on 7 Nov 2022
Good afternoonThank you very much for taking your time and sending us your comment. We look forward to seeing you soon at your home. Best regards

2/10 Terrible

patricia, katy

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
The manager Omar argue with me infront of my friends so rude about my free breakfast for 2 people he said I ONLY zone!
Response from Luis Aguayo, Gerente Manager on 3 Nov 2022
Good morning, thank you for sharing your comment, we will take action on it, I take this opportunity to comment that the breakfast was granted 2 courtesy breakfasts on Sunday, we reviewed the consumption.Luis AguayoGeneral Manager

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and clean hotel. It had a beautiful pool. The staff was very professional and always willing to help. The restaurant was good.
Stayed 1 night in Oct 2022
Response from Omar Herbert, Gerente de Servicio al Huésped on 26 Oct 2022
Thank you for taking the time to write us your message, it will be a pleasure to welcome you back home soon. Best regards.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2022

10/10 Excellent

Doug

Stayed 1 night in Oct 2022

10/10 Excellent

Arturo, Greeley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old, renovated hotel, staff will everything to make it right if something is not to your liking. It has well around amenities for different type of travelers.
Stayed 5 nights in Sep 2022
Response from Omar Herbert, Gerente de Servicio al Huésped on 27 Sept 2022
Thank you for your comments Mr. Arturo, it is a pleasure to receive you in HS Tampico. Best regards.

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel overall
Stayed 3 nights in Aug 2022
Response from Omar Herbert, Gerente de Servicio al Huésped on 17 Aug 2022
Mr. Luis Thank you for your comments, its a pleasure to know that you had a pleasant stay. Best regards

10/10 Excellent

BERTHA

Stayed 2 nights in Jul 2022

8/10 Good

José Marcelo

Stayed 1 night in Aug 2022
Response from Omar Herbert, Gerente de Servicio al Huésped on 5 Aug 2022
Gracias por tomar el tiempo en enviarnos su valoración, es un placer saber que todo estuvo bien en su estancia. Estoy a sus órdenes, Saludos

2/10 Terrible

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Need to take a course in hospitality
After making a reservation through Hotels.com, I arrived to find it had been cancelled over a technicality. Fortunately, there were rooms available. After getting the room key, I asked how to get to the room. The people behind the desk had no idea were it was, and I eventually found my way. The next day, another employee informed me there was a payment pending for a meal at the restaurant. I was under the impression a voucher had been opened at arrival, but it turned out it had not been done. Why this was worrisome to them is beyond my understanding and told her she could rest assured that I would pay whatever amount was outstanding at check out. Curious experience all around.
Stayed 2 nights in Jul 2022

8/10 Good

Juan

Stayed 1 night in Jul 2022
Response from Omar Herbert, Gerente de Servicio al Huésped on 30 Jul 2022
Muchas gracias por tomarse el tiempo en enviarnos su valoración, es un gusto saber que estuvo bien todo durante su estancia. Estoy a sus órdenes.

10/10 Excellent

YOLANDA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Great service!
Stayed 2 nights in Jun 2022
Response from Omar Herbert, Gerente de Servicio al Huésped on 13 Jun 2022
Muchas gracias por su tiempo en contestar la valoración, es un placer saber que tuvo una estancia agradable, esperamos volver a tenerle en casa, estoy a sus órdenes. Saludos cordiales

10/10 Excellent

Fernando C

Stayed 1 night in Jun 2022
Response from Omar Herbert, Gerente de Servicio al Huésped on 6 Jun 2022
Gracias por el tiempo en enviar su valoración, es un gusto saber que su estancia fue verdaderamente placentera. Estoy a sus órdenes, Saludos

8/10 Good

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They updated recently and it looks really nice. The pool area is pretty with all the plants and they seem to clean all the time to keep leaves out. Nice basic room. The shower was annoying though because water gets all over the floor and the door pushes the bath mat away.
Stayed 4 nights in May 2022
Response from General Manager on 13 Jun 2022
Thank you very much for the time you took to send your review and comments. It is a pleasure to know that you enjoy your stay.. Please do not hesitate to contact me for further information. Best Regards, Mary Paz Canseco General Manager

10/10 Excellent

Alexandria

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!
Stayed 2 nights in Mar 2022

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from General Manager on 8 Mar 2022
Muchas gracias por su tiempo para enviar su valoración. Me da mucho gusto saber que hemos cumplido con su expectativa. Me reitero a sus órdenes esperando poder atenderle nuevamente. Saludos cordiales, Mary Paz Canseco Gerente General

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from General Manager on 21 Dec 2021
Muchas gracias por su tiempo para enviar su valoración. Me da mucho gusto saber que disfrutó de nuestras instalaciones y que se sintió bien atendido. Me reitero a sus órdenes esperando poder atenderle nuevamente . Saludos cordiales, Mary Paz Canseco Gerente General

10/10 Excellent

Walter

Liked: Cleanliness, property conditions & facilities, room comfort
Very very very happy hotel guest
Complimentary water and beer in the room upon arrival and upon request. Beautiful hotel. There is a deli in the lobby. Pls try Cafe Nancy…it is an alcoholic coffee with a unique Mexico liquor. People who work there are super nice. I would stay again
Stayed 4 nights in Dec 2021
Response from General Manager on 21 Dec 2021
It is a pleasure to have a very happy hotel guest!!! Thank you very much for your comments, we will be waiting to serve you again soon. Best regards, Mary Paz Canseco General Manager

10/10 Excellent

Sergio

Stayed 1 night in Nov 2021
Response from Gerente General on 8 Mar 2022
Muchas gracias por su tiempo para enviar su valoración. Me da mucho gusto saber que cumplimos con sus expectativas y que disfrutó de nuestro servicio. Me reitero a sus órdenes esperando poder contar con su preferencia. Saludos cordiales, Mary Paz Canseco Gerente General

10/10 Excellent

Luis Del

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2021
Response from Gerente General on 24 Feb 2022
Muchas gracias por su tiempo para enviar su valoración. Es un placer atenderle. Saludos cordiales, Mary Paz Canseco Gerente General

10/10 Excellent

N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021
Response from Gerente General on 24 Feb 2022
Muchas gracias por su tiempo para enviar su valoración. Es un placer atenderle. Saludos cordiales, Mary Paz Canseco Gerente General

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was
Stayed 2 nights in May 2021