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One downfall of the property is I had to call over 20 times to get someone at the front desk to answer, other than that my stay was great. The breakfast was amazing, staff was friendly, the room I stayed in had a comfy bed bed, clean bathroom and the pool was warm & clean. Def recommend this property!
Yelissa
Stayed 2 nights in May 2024
Response from Holly on 16 May 2024
Thank you for your review and feedback, I will make sure to use this as a training tool with the front desk and answering the phones. I am so happy to hear you enjoyed breakfast and the rest of the hotel. We hope to see you again soon!
Chose this hotel for a night before departing from Tampa Airport and it was perfect. Right on Tampa Bay, it was clean and the check in at the front desk was easy and quick. I wish I knew the lady at the front desks name at check in as she was very nice. The pool overlooks the bay and is very nice. The rooms were clean and the bathroom was spacious. Another great thing is that there is a Bahama Breeze restaurant adjacent- literally a 30 second walk from the front door.
Wendy
Response from Holly on 6 May 2024
Thank you so much for the great review and positive feedback. We are so happy to hear you enjoyed your stay. We hope to see you again soon.
This is the third time we have stayed here on our way to a cruise. Seven min. drive from the airport. The Bahama Breeze Restaurant next door, is a two min. walk. Great breakfast at this hotel.
Donald
Stayed 1 night in Apr 2024
Response from Holly on 8 Apr 2024
Thank you so much for the great review and feedback. We hope to see you again soon!
I true appreciate how accommodating they were for an early check in. The hotel is really clean, the workers were all friendly and the location is close to the airport but not in the chaos of it all.
Jessica
Stayed 1 night in Apr 2024
Response from Holly on 8 Apr 2024
Thank you so much for the review and feedback. We hope to see you again soon!
The beds were comfortable and the shower was nice.
I’m ok with “we’re not full service” but that does not mean “no service”. There was no cleaning in the room unless we specifically asked, we had to go to the front desk to get towels and pillows, we had a plumbing problem and there was no maintenance person available to fix it, there was no milk available at breakfast and when you tried to call the front desk from your room there was no connection. It seemed for most of the time that there was only 1 person working in the whole hotel. Not only a service problem but could be a big safety problem. We will look elsewhere the next time.
Timothy
Response from Holly on 28 Mar 2024
I am so sorry to hear we missed the mark on all your issues, I assure you this is not our standard. I will use your feedback as training opportunities with the staff, and apologize again for these issues during your stay.
Thank you so much for the 5/5, I'm glad to hear you enjoyed our breakfast, hope to see you again soon.
4/10 Poor
James
Travelled with partner
25 Feb 2024
Waited for 55 minutes in lobby to check in.
James
Stayed 1 night in Feb 2024
Response from Holly on 19 Mar 2024
I am so sorry for the issues you experienced at check in, I assure you this is not our standard. Please give us another opportunity to correct our wrongs. Hope to see you again and thank you for your feedback.
Computer system down, only 1 person working desk...line did not move. We asked for them to store luggage and left for dinner. When we returned system up but could not find reservation...said 2 people had sa.e last name. Finally got correct room.
Gail
Stayed 1 night in Feb 2024
Response from Holly on 19 Mar 2024
I apologize for your check in experience and I assure you this is not our standard. Thank you for the review and your feedback as we will use this to better your experience next time.
Response from Holiday Inn Express Rocky Point/ Tee on 17 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
Night clerk went above and beyond duty to check us in. And he said "It was just his job."
Mary Anne
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Rocky Point/ Tee on 4 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,
Response from Holiday Inn Express Rocky Point/ Tee on 4 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,
Response from Holiday Inn Express Rocky Point/ Tee on 4 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,
Response from Holiday Inn Express Rocky Point/ Tee on 21 Jan 2024
Thank you Susan, for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,
The hotel and room were nice, it was comfortable and nice big TV. The floors were a bit dirty (especially behind the couch), the phone had no dial tone so could not call down to the desk for wake up call, and would be nice to have couch pillows with the sofa.
Michael
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Rocky Point/ Tee on 21 Jan 2024
Hello Michael,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TAMPA AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments,
Response from Holiday Inn Express Rocky Point/ Tee on 21 Jan 2024
Thank You Lisa, for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,
Response from Holiday Inn Express Rocky Point/ Tee on 21 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,
It's was NYE (Bucs game), but fireworks were going off all night (including what sounded like M80s very close by). Also, people were slamming doors & talking very loudly in the hall - all night. So, let's just say we didn't get much sleep. I even turned the fan on to drown out the noise. If I were to stay again (not on NYE), I'd bring a white noise machine (the person in the room next door was snoring really loud too).
Susan
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Rocky Point/ Tee on 7 Jan 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TAMPA AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you,
Extremely clean & well kept up.
Negative issues were TV reception was very poor, could only get a few channels.
Also, both window shades were stuck in either up or down position
Annie
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Rocky Point/ Tee on 7 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,
10/10 Excellent
Oscar
31 Dec 2023
Oscar
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Rocky Point/ Tee on 21 Jan 2024
Hi Oscar,Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,
Very clean and had our room ready earlier both stays!
John
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Rocky Point/ Tee on 7 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you,
Response from Holiday Inn Express Rocky Point/ Tee on 7 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you,
10/10 Excellent
Bob
30 Dec 2023
Bob
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Rocky Point/ Tee on 31 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,Sincerely,Guest Service Agent -T
10/10 Excellent
Steve
28 Dec 2023
Steve
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Rocky Point/ Tee on 21 Jan 2024
Hi Steve,Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,
Response from Holiday Inn Express Rocky Point/ Tee on 31 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,Sincerely,Guest Services -T
T is so nice and friendly! Made the check in process smooth and was helpful for places to check out.
Tessa
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express Rocky Point/ Tee on 18 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,
Response from Holiday Inn Express Rocky Point/ Tee on 18 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,
Response from Holiday Inn Express Rocky Point/ Tee on 15 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, Sincerely,Guest Service Agent T
Response from Holiday Inn Express Rocky Point/ Tee on 7 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,
Area was quiet. Room was updated and clean. A/C worked great. Nice staff. Would go again.
Gabrielle
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Rocky Point/ Tee on 7 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,
Currently painting and upgrading the property but still a great hotel. Very comfy rooms, beds. Room amenities are very good. LToiletries are Dove products.
Tracy
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Rocky Point/ Tee on 28 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. And we will let Ms. Sonja in breakfast know that you appreciated her service.Again, thank you for choosing Holiday Inn Express.
Response from Holiday Inn Express Rocky Point/ Tee on 28 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. And we will let Ms. Sonja in breakfast know that you appreciated her service.Again, thank you for choosing Holiday Inn Express.
Was close to several areas we were visiting. Bahama Breeze restaurant next door. Several other restaurants a short drive away
William
Stayed 3 nights in Nov 2023
Response from Tee on 17 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TAMPA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,T-Guest Service Agent