Exterior

Reviews of Hampton Inn & Suites Tampa-Wesley Chapel

2.5 out of 5
Hampton Inn & Suites Tampa-Wesley Chapel
2740 Cypress Ridge Blvd, Wesley Chapel, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 628 out of 934 reviews" "
Rating 8 - Good. 209 out of 934 reviews" "
Rating 6 - Okay. 53 out of 934 reviews" "
Rating 4 - Poor. 25 out of 934 reviews" "
Rating 2 - Terrible. 19 out of 934 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Alice

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Jenita on 19 May 2024
Thank you for taking the time to review us after your experience with us. We are very proud and happy to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

David L Rojas

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to sleep and rest after travel and full activity day…
Stayed 4 nights in May 2024
Response from Jenita on 11 May 2024
Thank you for taking the time to review our property. We are very proud and happy to hear that we have provided you with such amazing service here at this property. We look forward to having you here with us again soon.

6/10 Okay

lori, Lake Mary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The computer system was didn’t so check in took a while, but it was fine since we weren’t in a hurry. The front desk staff was VERY nice! We had a housekeeping issue and they moved our room right away. The second room had a nasty yellowing stain on the ceiling but we didn’t complain. The breakfast was decent. It would have been nice if they had a local shuttle to take you to area shopping and restaurants.
Stayed 1 night in May 2024
Response from Jenita on 11 May 2024
Thank you for taking the time to review our property. I apologize for any delay during check-in due to the computer system was recently upgraded May 1st with glitches. It’s essential for our guests to have a smooth and efficient check-in experience. I’m glad to hear that our front desk staff was very nice! I apologize for the inconvenience caused by the housekeeping issue. I understand that the yellowing stain in the second room was disappointing. We’ll address this with our Maintenance team. I’m pleased to know that you found the breakfast decent. We value your suggestion about having a local shuttle service. Thank you for choosing our hotel, and we hope to welcome you back soon.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jenita on 12 Apr 2024
We appreciate you taking the time to give us your feedback and look forward to your next visit.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
My last night there, some of the younger kids were being noisy in the halls. Other than that, great breakfasts, staff very helpful!
Stayed 3 nights in Apr 2024
Response from Jenita on 12 Apr 2024
Thank you for your recent stay with us. We appreciate your feedback and high rating. We apologize for the noise you endured during your stay and appreciate your understanding and look forward to the opportunity to serve you better.

10/10 Excellent

Leonor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk agent was very nice & very friendly when I did my checkin. Very helpfull.
Stayed 1 night in Mar 2024
Response from Jenita on 4 Apr 2024
Thank you so much for taking the time to review our property and for mentioning our front desk staff. We are thrilled and take much pride in being able to provide high quality service for all our guests. We hope to host you again soon!

10/10 Excellent

Maulika

Stayed 1 night in Mar 2024
Response from Jenita on 27 Apr 2024
Thank you for your recent stay with us. We appreciate you taking the time to give us your positive feedback and look forward to your next visit.

10/10 Excellent

Laurence, West Palm Beach

Property is very clean and the staff was extremely quick and helpful at check in. Only complaint was the soap, shampoo and conditioner dispensers were all empty. In a day and age where you expect such amenities I have stopped taking my own on most trips. Made for a little inconvenience but learned a lesson. I’ll blog back to bringing my own from now on. Otherwise the room was great and the property was very nice.
Stayed 1 night in Mar 2024
Response from Jenita Front Desk Supervisor on 21 Mar 2024
Thank you for taking the time to review your stay with us we appreciate your positive feedback about our hotel. We do apologize about the issue. We appreciate your bringing this to our attention, as it helps us to continually improve our services.

10/10 Excellent

Denise, HAUGHTON

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely hotel with friendly staff.
Stayed 1 night in Mar 2024
Response from Jenita Front Desk Supervisor on 21 Mar 2024
Thank you for your recent stay with us. We take pride in giving excellent service and providing aclean, comfortable room for you during your stay. We appreciate you taking the time to give usyour feedback and look forward to your next visit.

4/10 Poor

Pearl

Travelled with family
Liked: Cleanliness
Disliked: Amenities
when we booked, we booked two rooms, we booked this property, even though it wasn't in a great location. For us because it advertised that it had a hot tub, when we arrived found out they did not have a hot tub, when i brought up it's on the web site. they were like yes, we know it on web site, but we don't have one. so we paid for i feel like something we didn't get in a area we knowing they didnt have this amenity would of pick a different location closer to the event we had to attend.
Stayed 3 nights in Feb 2024
Response from Jenita Front Desk Supervisor on 9 Mar 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the jetted tub not working during your stay. We have issued you points to your Hilton Honors account and once again, we apologize for any inconvenience caused, and we hope to see you again.

8/10 Good

Mark

Stayed 1 night in Mar 2024
Response from Jenita on 27 Mar 2024
Thank you for taking the time to review our property. We appreciate you taking the time to give us your feedback and look forward to your next visit.

2/10 Terrible

Daqwandre

I specifically book a room with certain amenities for the room and those things did not work very unsatisfying and really felt like I wasted money the service was not serving . It was just an overall bad experience
Stayed 1 night in Mar 2024
Response from Guest Services on 3 Mar 2024
We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We are taking action to ensure that this does not happen again and we hope to be able to make it up to you in the near future by issuing you points to your Hilton Account which can be used at any Hilton!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and accommodating.
Stayed 2 nights in Feb 2024
Response from Guest Services on 3 Mar 2024
I appreciate you taking the time to provide feedback regarding your experience with our staff. We hope to see you soon.

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Nice and clean hotel. Would definitely recommend and stay there again.
Stayed 1 night in Feb 2024
Response from Jenita on 21 Feb 2024
Thank you for your recent stay with us. We take pride in giving excellent service and providing aclean, comfortable room for you during your stay. We appreciate you taking the time to give usyour feedback and look forward to your next visit.

10/10 Excellent

Rich

Travelled with family
Great place. Major bang for buck.
Spacious rooms. Clean. Staff very nice. Especially Vas. Breakfast bar good too.
Stayed 1 night in Feb 2024
Response from Jenita on 21 Feb 2024
Thank you very much for taking the time to write such a wonderful review regarding your experience at the Hampton Inn & Suites in Wesley Chapel. We truly appreciate your kind words and will definitely share this with our staff so they feel the appreciation you have noted below. Vas is a wonderful asset to our team, thank you for staying at our property and we hope to welcome you back again soon! Have awonderful day!!

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Jenita on 21 Feb 2024
Thank you for choosing Hampton Inn and Suites for your recent visit to Wesley Chapel. We hope you enjoyed your stay and look forward to seeing you again..

8/10 Good

Susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean, quiet
Stayed 1 night in Feb 2024
Response from Jenita on 21 Feb 2024
Thank you for your recent stay with us. We look forward to your next visit with us.

8/10 Good

William

Travelled with family
Liked: Staff & service, property conditions & facilities
As Hampton Inn & Suites properties go, this one is not up to par with others we have stayed in. No heated pool, no hot tub, rooms were in need of refurbishing, toilet did not work properly. The staff was wonderful!
Stayed 14 nights in Jan 2024
Response from Jenita on 4 Feb 2024
Thank you for your recent stay with us. We take pride in giving excellent service and providing aclean, comfortable room for you during your stay. We apologize and are addressing the issues you mentioned to ensure a better experience in the future. We appreciate you and your understanding and look forward to the opportunity to serve you better.

6/10 Okay

Robert Thomas O'Reilly

Travelled with family
Disliked: Staff & service
Stayed 5 nights in Jan 2024
Response from Jenita on 31 Jan 2024
Thank you for your recent stay with us. We take pride in giving excellent service and providing aclean, comfortable room for you during your stay. We appreciate you taking the time to give usyour feedback and look forward to your next visit.

8/10 Good

Shawn

Stayed 2 nights in Jan 2024
Response from Jenita on 31 Jan 2024
Thank you for your recent stay with us. We take pride in giving excellent service and providing aclean, comfortable room for you during your stay. We appreciate you taking the time to give usyour feedback and look forward to your next visit.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
As always, it was an excellent experience.
Stayed 1 night in Jan 2024
Response from Jenita on 31 Jan 2024
Thank you very much for taking the time to write such a wonderful review regarding yourexperience at the Hampton Inn & Suites in Wesley Chapel. We truly appreciate your kind wordsand will definitely share this our staff so they feel the appreciation you have noted below.Thank you for your continued loyalty to our property and welcome you back again soon! Have awonderful day!!

8/10 Good

Michael

Stayed 3 nights in Dec 2023
Response from Jenita on 31 Jan 2024
Thank you for your recent stay with us. We take pride in giving excellent service and providing aclean, comfortable room for you during your stay. We appreciate you taking the time to give usyour feedback and look forward to your next visit.

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jenita on 31 Jan 2024
Thank you for your recent stay with us. We take pride in giving excellent service and providing aclean, comfortable room for you during your stay. We appreciate you taking the time to give usyour feedback and look forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 3 nights in Dec 2023
Response from Jenita on 31 Jan 2024
Thank you for your recent stay with us. We take pride in giving excellent service and providing aclean, comfortable room for you during your stay. We appreciate you taking the time to give usyour feedback and look forward to your next visit.

10/10 Excellent

Wendy

Travelled with family
Excellent Hotel
We always stay here when we visit our family in Wesley Chapel.
Stayed 1 night in Dec 2023
Response from Jenita on 31 Jan 2024
Thank you very much for taking the time to write such a wonderful review regarding yourexperience at the Hampton Inn & Suites in Wesley Chapel. We truly appreciate your kind wordsand will definitely share this our staff so they feel the appreciation you have noted below.Thank you for your continued loyalty to our property and welcome you back again soon! Have awonderful day!!

6/10 Okay

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jenita on 31 Jan 2024
Thank you for your recent stay with us. We take pride in giving excellent service and providing aclean, comfortable room for you during your stay. We appreciate you taking the time to give usyour feedback and look forward to your next visit.

8/10 Good

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jenita on 31 Jan 2024
Thank you for your recent stay with us. We take pride in giving excellent service and providing aclean, comfortable room for you during your stay. We appreciate you taking the time to give usyour feedback and look forward to your next visit.

10/10 Excellent

Bruce

Stayed 1 night in Dec 2023
Response from Jenita on 31 Jan 2024
Thank you for your recent stay with us. We take pride in giving excellent service and providing aclean, comfortable room for you during your stay. We appreciate you taking the time to give usyour feedback and look forward to your next visit.

8/10 Good

Kevin

Stayed 1 night in Nov 2023
Response from Jenita on 31 Jan 2024
Thank you for your recent stay with us. We take pride in giving excellent service and providing aclean, comfortable room for you during your stay. We appreciate you taking the time to give usyour feedback and look forward to your next visit.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the accommodations. Clean and friendly staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Nick

Stayed 1 night in Oct 2023

6/10 Okay

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel was clean but outdated. Rooms are old and outdated. Bathroom looks like something out of the 90's. Mattress isn't comfortable. But the hotel was clean and everything works including the fridge
Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for what we needed
Room was kind of small but functional for what my family of 3 needed as we were not planning on staying in the room more than to sleep…. Breakfast was great and coffee, tea and lemon water was always available… cups leaked but drink faster and no issues lol….close to all the shopping anyone can handle and easy access to interstate…
Stayed 5 nights in Oct 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
Stayed 1 night in Oct 2023

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Jimmy

Travelled with family
Liked: Amenities
Slow on breakfast. Not enough food and coffee out
Stayed 1 night in Sep 2023

10/10 Excellent

Jenese, Deltona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night and it was perfect. Breakfast was great on the way out as well.
Stayed 1 night in Sep 2023

10/10 Excellent

Randall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, very friendly and acknowledged me when ever walking past the desk.
Stayed 2 nights in Sep 2023

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 1 night in Sep 2023

4/10 Poor

Scott

Stayed 1 night in Sep 2023

4/10 Poor

Tony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was excellent but the building, and the rooms can use some better cleaning. The filters for the AC in the room I reserved seem to need a replacement because the air in the room was causing me major beadaches. I was able to be switched to another room but had an issue with the tub. There was a sticky substance in the and it looked like it had never been cleaned. I reported the situation and requested for it to be cleaned but the tub remained sticky and dirty. I quickly went and bought some anti-fungal foot spray. Using the TV was an adventure as I had to manually punch in numbers on the remote just to change channels on the TV.
Stayed 5 nights in Aug 2023

8/10 Good

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien pour une nuit
Nous nous sommes arrêtés à cet hôtel pour une nuit et il a répondu à nos attentes, l’hôtel est propre, la chambre était moderne et très bien, la piscine est correct et le déjeuner est standard. Il y a un Outlet à 5 min.
Stayed 1 night in Aug 2023

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient to airport and dining and activities
Stayed 2 nights in Aug 2023

10/10 Excellent

Minyon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes everything including customer service, area, price, I always stay at Hampton Inn for that reason.
Stayed 2 nights in Aug 2023

10/10 Excellent

Bob

Stayed 1 night in Aug 2023

8/10 Good

Manisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs updating. The breakfast while complimentary is appreciated but they started running out of food at least half hour before closing and no one bothered to replenish it. The chairs in the dining area need some updating as they were stained. The staff in the hotel was nice and the rooms while needing more updating were decent.
Stayed 2 nights in Aug 2023

10/10 Excellent

Tracie

Stayed 1 night in Aug 2023

8/10 Good

Lillie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the staff was very nice. We did have a problem with the toilet not flushing, but it was fixed quickly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Malinda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was great and housekeeping helped me keep clean
Stayed 4 nights in Aug 2023