"Our stay at this hotel was extremely disappointing from start to finish. Throughout our six-day visit, we experienced consistently rude and unhelpful behavior from staff, which made an already difficult situation even worse.
Our initial room had a strong sewage smell, forcing us to relocate, which was inconvenient and frustrating. More concerning, during our stay, our passport and cash went missing from our room. While the passports were eventually returned after several stressful hours, the cash was never recovered.
The way staff handled this situation was particularly upsetting. Customer service was not only ineffective but also dismissive and rude while we were trying to navigate a very serious issue. A police report has been filed, and the matter is currently under investigation.
Overall, this experience felt unsafe, poorly managed, and far below acceptable standards. I would not recommend this hotel."