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Reviews of Hilton Garden Inn Tallahassee

3 out of 5
Hilton Garden Inn Tallahassee
3333 Thomasville Rd, Tallahassee, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 257 out of 613 reviews" "
Rating 8 - Good. 190 out of 613 reviews" "
Rating 6 - Okay. 99 out of 613 reviews" "
Rating 4 - Poor. 43 out of 613 reviews" "
Rating 2 - Terrible. 24 out of 613 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michele

Business traveller, Travelled with partner
Liked: Staff & service
The front desk star was exceptional!!!!!
Stayed 1 night in Apr 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
We had a very nice stay and the staff was super friendly and polite and helpful. The facility looked a little older and maybe the carpet in the room could have been cleaned but the room itself, bathroom and bed were all clean. Three elevator tended to be slow.
Stayed 2 nights in Feb 2024

2/10 Terrible

Carol

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were toe nail clippings on the bathroom floor and in between the two beds. There was black hair on the vanity and a glob of soap. There was a fork and a hair scrunchie on the floor between the two beds and no holder for the bag of coffee used for the coffee maker. I would have replied sooner, but my husband had surgery. It was truly the worst hotel experience we’ve ever had!! I have pictures if you need to see them. DISGUSTING!!! I told the guy seated at the check in desk, but he didn’t even respond when I told him.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Meh. Not the Fantastic I was hoping for.
Under construction and not worth the price. When I arrived, I waited at the reception for 10 minutes. Then I called the hotel and got sent to voicemail. Finally, some guy at the back noticed me and came up to check me in. It's obvious the place is in the middle of a remodel, so some of the features are not available. Worst of all, I paid the extra $5 for a pretty meh continental breakfast served out of the back meeting room, which ended up being surprisingly uncomfortable.
Stayed 1 night in Jan 2024

6/10 Okay

Jeri-Lynn

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Under construction. I would not recommend until construction is complete. Also, lighting outside is non existent - very dark parking lot and entry.
Stayed 1 night in Dec 2023

4/10 Poor

Amy

Travelled with family
Disliked: Staff & service, room comfort
They gave away my room!
I really hate to give bad reviews. We had booked this 9 days in advance, I provided with hotel with information that we would be traveling with our cat and dog. I booked a king suite for that reason. There was no indication that the hotel was undergoing MAJOR renovations. When we arrived the covered portico was blocked. There was no front desk reception area, only a table with a computer. There were signs that the elevators were not working. When i walked in I was informed that our king suite was not available as they were on the 4th floor. I was offered a queen double. Upon talking with the front desk clerk, he did mention that IF I had called him an hour earlier he did have my king suite but a couple on their honeymoon came in and he gave it to them! How was I supposed to know that I needed to call to ensure my room was not given away?? We had plans to meet friends for dinner. The clerk did offer to call their “sister” hotel the Hampton Inn, to see if they had king suites available. After 30 minutes I was informed they did. However, I was told I would have to call Hotels.com to cancel this reservation and have them transfer it to Hampton Inn. Upon arriving at Hampton Inn, I was not able to reach Hotels.com on the phone-I was disconnected 2 times. I had to pay for my room, was an hour late to my dinner. I still have not been able to contact Hotels.com to recover my money. I’m very disappointed in the way this was handled.
Stayed 1 night in Dec 2023

2/10 Terrible

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort
The lobby was under construction, had to walk thru the dark around the pool to a man in a dimly lit hallway . He was very nice. The elevator was not working. Gave me a key to see my room on third floor, it would lt open the door so went back and got another key and it would not work so we left. The entire place is being remodeled and it needs it
Stayed 1 night in Dec 2023

6/10 Okay

Carol, Key Colony Beach

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was wonderful! They helped with everything that we had a problem with. I didn't realize the hotel is under renovation. No amount of running water could make it even warm in the bathroom. The room itself was very nice otherwise, the coffee pot didn't work, ice machine in hall broke, elevator broke. I would stay again when renovation done. Place will be nice and staff is great!
Stayed 1 night in Dec 2023

4/10 Poor

William

Liked: Staff & service
Disliked: Property conditions & facilities
To be fair, hotel is under construction - new lobby and dining area. But this is a very tired property. I'm guessing built in 1980's. I was in room 230 which is an "accessible" room for people with disabilities. Room was also very tired, and only 2 lamps for light. Had 3 maintenance issues that needed to be addressed. I fixed one myself.
Stayed 4 nights in Nov 2023

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok now Hilton.... Y'all should be sooooo embarrassed! Where oh where to begin.... Well at the very beginning sounds good! Horrible customer service at check on ... We were clearly disturbing his cell phone time when we arrived. Then... Let's talk about the numerous hazards throughout! I understand the need for repairs and improvements HOWEVER ... take them in strides cause the whole place was a hot mess! When you pay over $300 to literally pay your head down for 4.5 hours and leave and have to deal with the foolishness that y'all have going on right now ...yea not a good taste in my mouth considering y'all were Motel 6 style to a T if not worse! From the unprofessional staff to the raggidy building.... Yea.... The Potter's are out and will not return. #GottaDoBetterHilton
Stayed 1 night in Nov 2023

6/10 Okay

Ernest, Newburgh

Stayed 1 night in Nov 2023

6/10 Okay

George

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Cherraun

Travelled with family
Liked: Cleanliness
The hotel is under construction. However, most of the outlets in the room did not work. The ice machine on our floor did not work. The knob to turn on the shower rotated 360 degrees before the hot water came on. We checked in late Friday around 11:45pm and whoever was on duty did not greet or explain anything about the hotel like most Hilton hotels. Let’s just say this was an experience.
Stayed 2 nights in Oct 2023

6/10 Okay

Kelley

Liked: Staff & service
Disliked: Property conditions & facilities
The property was under construction and that was mentioned anywhere when booking. It was more expensive than I would have paid if I had known.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant environment
Overall very pleasant
Stayed 2 nights in Oct 2023

6/10 Okay

Sue

Travelled with group
Liked: Cleanliness
Property is going thru a renovation. Room reserved had issue. Told no other similar room open. It would be fixed in morning. We had to request a change . Fee was adjusted. Decide about extra charge for breakfast & dinner option. We felt cost a little high for them. Had been there before Covid was 5 star.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul, Longs

Stayed 2 nights in Oct 2023

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Our room did not have any air conditioning and they asked us to let the AC run over the evening to see if the room would cool off (84 degrees). When we returned our room remained without AC. The front desk told us there were no other rooms available. For $450/night we expected AC. Then they changed our room after midnight. They put us in their "emergency room" which had a fridge full of lunch meat and dirty towels in the bathroom. This was completely unacceptable for the rate which was raised to 300% of baseline due to it being family weekend for FSU. We expected a partial refund and got nothing.
Stayed 2 nights in Oct 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ rating
The staff was amazing. Very friendly and helpful. The room is very comfortable and clean as well as the bathroom. Will definitely stay there again excellent location close to a lot of restaurants.
Stayed 2 nights in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Anne

Liked: Cleanliness
Stayed 1 night in Aug 2023

4/10 Poor

Ian

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Really disappointed we were not notified of significant renovations at the property in advance of coming. We arrived later in the evening and the place was awful with very limited facilities. I’m sure it will be nice when it’s finished. Would have been nice for them to tell us this was happening. £160 down the drain.
Stayed 1 night in Aug 2023

4/10 Poor

Lilia

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a smell of old carpet and moister in the hallways, water in the bathtub stays and doesn’t drain properly , which makes taking shower limited to 2 min max. The AC is so loud, like the plane is about to take off.
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Stayed 4 nights in Jul 2023

6/10 Okay

Carol

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our first room smelled almost moldy. Moved to better, but not great. Booked hotel to use hot tub. No indication online that pool, hot tub closed for renovations!! The only reason we booked at this hotel. Hot tub!!!!
Stayed 2 nights in Jun 2023

8/10 Good

Letecia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Time has taken its toll
Not as clean as before
Stayed 4 nights in Jun 2023

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Richard

Liked: Staff & service, room comfort
Stayed 1 night in May 2023

6/10 Okay

margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
Very spacious, clean, and friendly staffs; close to almost attraction area.
Stayed 1 night in Apr 2023

4/10 Poor

Erika

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Mar 2023

10/10 Excellent

Tammy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. My check-in was easy and fast. Great location, clean and safe.
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We originally had two nights but the first night there were kids on the floor above jumping off the bed from 7:30 pm- 10:15 pm and there were also kids knocking on our door and then would take off running. We decided to not stay another night and told the front desk how disappointed we were in our stay and we refused to spend another night there. We were charged another night even though we didn’t stay there and it was $743 for 2 nights!!
Stayed 2 nights in Mar 2023

10/10 Excellent

Allie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing stay from the second we walked in until we had to leave. The room was clean, the front desk staff made for an amazing and easy check in, the hotel was quiet and peaceful, the restaurant and bar was a perfect way to end every long day.
Stayed 2 nights in Mar 2023

10/10 Excellent

Tim

Stayed 1 night in Mar 2023

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

Michelle

Business traveller
Disliked: Property conditions & facilities
I didn't like the fact that I requested housekeeping and they never showed up. So, for my 4 day stay I never had housekeeping services at all, though I requested at the end of day 2. The bathroom sink was stained. A white window curtain has a red stain.
Stayed 3 nights in Jan 2023

10/10 Excellent

Alan

Stayed 1 night in Jan 2023

2/10 Terrible

Christopher

Travelled with family
Disliked: Staff & service
18 wheeler park experience
Absolutely terrible experience. We drive from sun up to sun down to the Hilton Garden Inn , Tallassee , get to the hotel to be told that they oversold the king suite that we booked two weeks prior so we had to downgrade/settle for 2 queen bed room. It was me and my mother so i wanted the seperate space.. not happy, and tge frint desk people didn't care at all. Whatever... The room they downgraded us to was right next to a parking lot of 18 wheelers that had their generators kicking on and off every 15 mins and could not sleep mire than an hour or so at a time due to all the noise! I was more tired when we left the hotel than when we 1st arrived after driving for 10 hours straight through bsd weather. HORRIBLE experience.. never again. ZERO stars. This is not how to treat people. Do better.
Stayed 1 night in Jan 2023

10/10 Excellent

Sharlene

10/10 Excellent

Brian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great staff.

10/10 Excellent

Jolene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2022

8/10 Good

Taylor

Travelled with family
Liked: Staff & service, room comfort
Great service but not so clean
The customer service was amazing! Everyone was so friendly and accommodating. The room itself was clean but the bedding was stained. We immediately called down for a new down comforter and duvet due to brown and yellow stains all over. The sheets had what looked like rust stain spots but we didn’t notice until we went to sleep. The towels had a really bad stench to them even though they were clean.
Stayed 1 night in Nov 2022

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Jorge R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Excelente
Stayed 1 night in Nov 2022

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Jeffrey, sarasota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who work there are very friendly and welcoming.
Stayed 2 nights in Oct 2022