Dear Guest,Namaskar!Many thanks for taking out time to share your valuable feedback with us.We deeply regret to hear that you had a less than satisfactory stay experience with us. On behalf of the entire team, I would like to offer my sincerest apologies for the inconvenience caused to you during your stay.We have acknowledged your concerns and taken up the same with the concerned departments with the seriousness it deserves and be rest assured that we are working diligently to ensure that such a situation does not occur again. I do hope you will consider this as one isolate case and give us another chance to regain your confidence in our services. Assuring you our best attention at all times.RegardsNarendra RanaJagira Ananta Elite Gir