Exterior

Reviews of Garner Auburn - Seattle, an IHG Hotel

2.5 out of 5
Garner Auburn - Seattle, an IHG Hotel
9 14th Street NW, Auburn, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 47 out of 70 reviews" "
Rating 8 - Good. 15 out of 70 reviews" "
Rating 6 - Okay. 6 out of 70 reviews" "
Rating 4 - Poor. 1 out of 70 reviews" "
Rating 2 - Terrible. 1 out of 70 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though this was my first time at this property, I assume that it has had a re-fresh since it was previously a Red Lion. My room was clean and seemed nearly new in many ways. The bed was comfortable. The lobby is large and inviting with modern furniture. Check-in was smooth, and the front desk receptionist was welcoming and professional. The rate was great for my one-night stay. Note that the freeway is nearby, and you'll hear road noise.
Stayed 1 night in May 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in May 2024
Response from The Staff at Garner Auburn - Seattle on 22 May 2024
Dear Alex, thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with us. If you have any further comments or if there's anything specific you loved about your stay, we'd love to hear it!

10/10 Excellent

Yong Shin, PORT COQUITLAM

it was very clean and breakfast was really nice.
Stayed 1 night in May 2024
Response from The Staff at Garner Auburn - Seattle on 21 May 2024
Thank you for sharing your experience! We're pleased to hear that you found the hotel very clean and enjoyed the breakfast. Your feedback is important to us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Edelyn on 19 May 2024
Thank you Lisa for staying with us. We appreciate you! Have a great week!

6/10 Okay

Chandan

Train noise
Stayed 1 night in May 2024
Response from The Staff at Garner Auburn - Seattle on 19 May 2024
Thank you for your feedback. We apologize for any inconvenience caused by train noise during your stay. Your feedback is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 Excellent

Phyllis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff especially the manager where wonderful with helping us while we were there. I would stay here anytime I traveled.
Stayed 2 nights in Mar 2024
Response from The Staff at Garner Hotel Auburn - Seattle on 19 May 2024
We're thrilled to hear that you had a wonderful experience with our staff, especially the manager, during your stay! Your kind words are greatly appreciated, and we're delighted to know that you would choose to stay with us again in the future. Thank you for your positive feedback, and we look forward to welcoming you back anytime you travel!

10/10 Excellent

Jon, Coon Rapids

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Staff at Garner Auburn - Seattle on 12 May 2024
Thank you for your outstanding 5-star review! We're grateful for your feedback and delighted to know you had a fantastic experience. Looking forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

megan

Stayed 4 nights in Apr 2024
Response from The Staff at Garner Hotel Auburn - Seattle on 12 May 2024
Dear Megan, thank you so much for taking the time to leave us a 5-star review! We're thrilled that you enjoyed your stay with us. We look forward to welcoming you back for another exceptional stay in the future!-

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place service really good People behind the counter so nice n friendly
Stayed 1 night in May 2024
Response from The Staff at Garner Auburn - Seattle on 7 May 2024
Dear Alex, we're thrilled to hear that you enjoyed your stay and found our service to be excellent! Our team takes pride in providing friendly and accommodating service to all our guests. Thank you for your kind words, and we hope to welcome you back for another pleasant stay in the future!

2/10 Terrible

Ramiro

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from The Staff at Garner Auburn - Seattle on 8 May 2024
We're sorry that your experience fell short of expectations. If there's anything specific that we can do to address your concerns or improve our services, please reach out to us directly. We value your feedback and hope to have the opportunity to make it right.

8/10 Good

Boon Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Clean, good breakfast, free parking and wifi. Thank you.
Stayed 1 night in Apr 2024
Response from The Staff at Garner Auburn - Seattle on 6 May 2024
Hi, we're glad to hear that you enjoyed your stay with us! Providing a clean environment, delicious breakfast, and complimentary parking and wifi are some of our top priorities. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, easy check in, clean property. The area is a little sleepy not much to do. About 25 -30 mins tops from airport.
Stayed 1 night in Apr 2024
Response from The Staff at Garner Auburn - Seattle on 6 May 2024
Dear Linda, thank you for sharing your experience with us! We're delighted to hear that you had a positive stay! Our team strives to provide pleasant service and a clean environment for all our guests. We understand that the area may not offer as many activities, but we're glad you found the location convenient. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and clean. Comfortable beds. Stayed for a nearby concert. Would recommend!!
Stayed 1 night in May 2024

10/10 Excellent

Dreaya

Travelled with family
Liked: Cleanliness, staff & service, amenities
NA
Stayed 2 nights in May 2024
Response from Edelyn on 5 May 2024
Thank you so much for staying with us. We appreciate your business and feedback. Have a great weekend!

10/10 Excellent

olga

Stayed 1 night in May 2024
Response from - The Staff at Garner Auburn - Seattle on 23 May 2024
Hi Olga, we appreciate your five-star rating! If you have any feedback or suggestions for us to ensure your future experiences are just as excellent, please feel free to share. We look forward to welcoming you back again soon!

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel I recommend
Stayed 1 night in Mar 2024
Response from The Staff at Garner Auburn - Seattle on 30 Apr 2024
Dear Jimmy, thank you for your recommendation! We're thrilled to hear that you had a great experience at our hotel. Your support means a lot to us, and we hope to welcome you back for another enjoyable stay in the future!

8/10 Good

yulia, Indian Trail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. A little noisy.
Stayed 3 nights in Apr 2024
Response from The Staff at Garner Auburn - Seattle on 29 Apr 2024
Thank you for your feedback! We're glad to hear that you found our property nice and clean. We apologize for any noise disturbances during your stay. Your comfort is important to us, and we'll do our best to address any noise issues in the future. We appreciate your understanding and hope to welcome you back for another enjoyable stay.

10/10 Excellent

Wylleon

Stayed 3 nights in Apr 2024
Response from The Staff at Garner Auburn - Seattle on 19 May 2024
Hi, thank you for your 5-star review! We're glad you had a positive experience with us. We look forward to welcoming you back!

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girl at the front desk was friendly. Got our room fast. Nice and clean hotel. No complaints. Will stay here again
Stayed 1 night in Apr 2024
Response from Edelyn on 26 Apr 2024
Hello Daniel, Thank you for your wonderful review, we appreciate your business. Have a great weekend!

10/10 Excellent

Shivraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Edelyn on 25 Apr 2024
Thank you for staying with us. We appreciate your business. We look forward to seeing you again. Have a great weekend!

8/10 Good

Stephen, Ravensdale

Stayed 1 night in Apr 2024
Response from The Staff at Garner Auburn - Seattle on 14 May 2024
Dear Stephen, thank you for your review! We're glad that you had a positive experience during your stay with us. Your feedback is valuable, and we appreciate your support. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Ed

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Garner Hotel is a hidden gem! Very friendly staff and the room was spacious and clean.
Stayed 1 night in Apr 2024
Response from - The Staff at Garner Auburn - Seattle on 22 Apr 2024
Ed, we're delighted to hear that you enjoyed your stay at The Garner Hotel Auburn Seattle.Thank you for your kind words about our friendly staff and the spacious, clean room. We hope to have the pleasure of welcoming you back again soon!

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from - The Staff at Garner Auburn - Seattle on 22 Apr 2024
Kimberly, thank you for your feedback. If you have any specific comments or suggestions on how we can improve, please feel free to let us know. We appreciate your support and hope to have the opportunity to make your next stay even better.

10/10 Excellent

Amber, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from - The Staff at Garner Auburn - Seattle on 22 Apr 2024
Amber, thank you for your 5-star rating! We're glad you enjoyed your experience with us. If you have any specific feedback or suggestions, feel free to let us know. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Andrea, Oak Harbor

Stayed 1 night in Apr 2024
Response from The Staff at Garner Auburn - Seattle on 29 Apr 2024
Thank you for your rating! We're thrilled that you had a fantastic experience during your stay with us. We appreciate your support and hope to welcome you back for another wonderful stay in the future!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from - The Staff at Garner Auburn - Seattle on 9 Apr 2024
Jim, we're thrilled that you had a positive experience during your stay with us. If there's anything specific you enjoyed or any feedback you'd like to share, we'd love to hear it. We look forward to welcoming you back again soon!

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 5 nights in Apr 2024
Response from The Staff at Garner Auburn - Seattle on 8 Apr 2024
Thank you for leaving us a 5-star review! We're delighted to hear that you had a great experience during your stay. We look forward to welcoming you back again soon!

10/10 Excellent

Levy

Liked: Cleanliness, staff & service, amenities
Very convenient and clean accommodations. As for the facilities, I only gave 3 stars because of the following: 1. Toilet was very small! Not ideal for tall people that have to crouch all the way down :-( 2. The office chair was uncomfortable because it reclined too far back, almost to the point you were laying down on the chair. I highly recommend BETTER office chairs for those of us who bring work to our rooms...
Stayed 7 nights in Mar 2024
Response from - The Staff at Garner Auburn - Seattle on 8 Apr 2024
Levy, thank you for sharing your feedback with us! We're pleased to hear that you found our accommodations convenient and clean. We apologize for any inconvenience caused by the size of the toilet and the discomfort with the office chair. Your comments are valuable to us, and we'll use them to improve our facilities. We appreciate your recommendation and hope to have the opportunity to welcome you back for a more comfortable stay in the future!

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast they had was amazing, and for free.
Stayed 3 nights in Apr 2024
Response from The Staff at Garner Auburn - Seattle on 7 Apr 2024
Timothy, thank you for sharing your feedback! We're delighted to hear that you enjoyed the breakfast during your stay. We look forward to welcoming you back for another enjoyable stay in the future!

8/10 Good

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from - The Staff at Garner Auburn - Seattle on 31 Mar 2024
Caitlin, thank you for your 4-star review! We're delighted to hear that you enjoyed your stay with us. If there are any specific highlights or areas where we excelled, we'd love to hear about them. Your feedback helps us continue providing exceptional service. We hope to welcome you back for another great stay in the future.

10/10 Excellent

Angie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again!
Stayed 1 night in Mar 2024
Response from Edelyn on 29 Mar 2024
Hi Angie,Thank you for staying with us. Have a great weekend!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was actually very clean and quiet it was a nice place the bathroom light could have been better and the bed made my back hurt but overall it was a nice place to stay thank you
Stayed 2 nights in Mar 2024
Response from Edelyn on 20 Mar 2024
Thank you for staying with us Jennifer, we appreciate your feedback. Have a great day!

10/10 Excellent

Steven

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All was very nice, just wish that they had coffee making machine in the rooms.
Stayed 1 night in Mar 2024
Response from Edelyn on 14 Mar 2024
Thank you for your wonderful review Steven, we appreciate your business. Have a great week!

6/10 Okay

Duane

Stayed 1 night in Mar 2024
Response from The Staff at Garner Auburn - Seattle on 31 Mar 2024
Hi Duane, Thank you for choosing to stay with us. We appreciate your review. If there are specific areas where we can improve, please don't hesitate to let us know. We hope to have the opportunity to better serve you in the future.-

6/10 Okay

Billy

Stayed 2 nights in Mar 2024
Response from - The Staff at Garner Auburn - Seattle on 25 Mar 2024
Billy, thank you for your rating. If there are any specific areas where we can improve, please feel free to share them with us. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and water hot/cold ran smoothly a lot of parking available
Stayed 1 night in Mar 2024
Response from Edelyn on 6 Mar 2024
Thank you for staying with us Susana, we look forward on your next visit.

10/10 Excellent

Millie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful rooms and a clean property in general! Loved the Dove products in the bathroom!
Stayed 1 night in Mar 2024
Response from Edelyn on 6 Mar 2024
Thank you for your wonderful review Millie. Have a great week!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find
Stayed 1 night in Mar 2024
Response from Edelyn on 6 Mar 2024
Thank you for leaving us review Mark, have a great rest of the week!

8/10 Good

Manson

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Carpet was dirty so a change is needed, other that was a great stay.
Stayed 3 nights in Feb 2024
Response from Edelyn on 6 Mar 2024
My apology for not exceeding your expectations. We assure you that your concern will be address. Thank you for staying with us. Have a great rest of the week.

8/10 Good

Steven

Travelled with partner
Liked: Amenities
No local TV channels
Stayed 1 night in Feb 2024
Response from Edelyn on 6 Mar 2024
Thank you for staying with us, we appreciate your business. We can assure you that the issue with the tv will be resolve. Have a great day!

8/10 Good

Nicola

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean room. Very comfy beds. Good customer service. Dog friendly. No pool.
Stayed 3 nights in Feb 2024
Response from Edelyn on 6 Mar 2024
Thank you for choosing our hotel, Nicola, have a great week.

6/10 Okay

Tosha

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Edelyn on 6 Mar 2024
Thank you for staying with us. My apology for not exceeding your expectations. We hope to see you again. Have a great week.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is amazing. They are always friendly, smiling and so helpful.
Stayed 1 night in Feb 2024
Response from Edelyn on 6 Mar 2024
Hi Martin,Thank you for staying here at the Garner hotel and leaving a wonderful review. We appreciate your business. Have a great week!

10/10 Excellent

Dylan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good cleaning smelling hallways and a great hot tub. Room was awesome loved the sampler room addition.
Stayed 2 nights in Feb 2024
Response from Edelyn on 6 Mar 2024
Hi Dylan,Thank you for staying here at the Garner hotel and leaving us a wonderful review. We appreciate your business. Have a great week!

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Edelyn on 6 Mar 2024
Hello Luis,Thank you for staying here at the Garner hotel. We appreciate your business. Have a great week!

10/10 Excellent

Mike

Stayed 1 night in Feb 2024
Response from Edelyn on 21 Mar 2024
Thank you, Mike, for staying with us! We appreciate your your business. Have a great day!

8/10 Good

omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Edelyn on 6 Mar 2024
Hi Omar,Thank you for staying here at the Garner hotel. We appreciate your business. Have a great week!

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite having a TV remote that didn’t work right and another patron that was less than quiet it was a far better experience than what I had at a different hotel down the road.
Stayed 1 night in Jan 2024
Response from Edelyn on 6 Mar 2024
Hi Martin,Thank you for staying here at the Garner hotel and leaving us a review. We appreciate your business. Have a great week!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Very nice staff!
Stayed 1 night in Jan 2024
Response from Edelyn on 6 Mar 2024
Hi Jonathan,Thank you for staying here at the Garner hotel and leaving us a wonderful review. We appreciate your business. Have a great week!

10/10 Excellent

Kristin, SeaTac

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, kind of hidden away from the main street. Seems safe, will know for sure if my vehicle isn't broken into tonight. :)
Stayed 1 night in Jan 2024
Response from Edelyn on 6 Mar 2024
Hi Kristin,Thank you for staying here at the Garner hotel. We appreciate your business. Have a great week!