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Reviews of Platinum Mountain Hotel & SPA

5 out of 5
Platinum Mountain Hotel & SPA
ul. Kilinskiego 15 B, Szklarska Poreba

Reviews

9.6

Exceptional

Rating 10 - Excellent. 25 out of 32 reviews" "
Rating 8 - Good. 6 out of 32 reviews" "
Rating 6 - Okay. 1 out of 32 reviews" "
Rating 4 - Poor. 0 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. Thank you.

10/10 Excellent

Kamil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! There was a lot of attractions for children, big swimming pool open from 9-10pm, tasty food and really good service.
Stayed 6 nights in Aug 2023

10/10 Excellent

Lukas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

NISSIM

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but overpriced compared to others
Nice, but not worth the money - 5* hotel but most 4* hotels in the same area are same if not better quality when it comes to comfort, services and overall level.
Stayed 2 nights in Mar 2023

10/10 Excellent

Barbora

Stayed 2 nights in Sep 2022

10/10 Excellent

abraham

Stayed 2 nights in Sep 2022

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel top standard food amazing wish you could have bigger space downstairs bar space away from running kids
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
😁😁😁
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, close to town and to the ski lifts. Its was new with all the amenities that you would expect from a 5 star hotel. There were some teething problems like cleaning not being done in time as they were so busy, but I feel that they will sort them out as they become more established.
Stayed 5 nights in Jan 2020
Response from Product Manager on 11 Jan 2020
Dear Guest, thank you very much. Until next time. Best Regards, Izabela Kozina Product Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and modern, but they opened around a month ago, so still many things to improve.
Stayed 2 nights in Jan 2020
Response from Product Manger on 11 Jan 2020
Dear Guest, thank you very much. Until next time. Best Regards, Izabela Kozina Product Manger

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Brand new resort with great spa. Close to town centre and mountains trail. Good breakfast and great service both in restaurant and lobby bar. The only thing we didnt like it was single use plastic (straws and plastic cups in pool/sauna area) although it didnt affect our stay but resorts should take care of enviroment.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Product Manger on 13 Jan 2020
Dziękujemy.

8/10 Good

Bernd

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abendessen war nicht der gut, nicht viel Auswahl, Getränke waren Konzentrate die selbst geholt werden mussten, kein Service (bis auf Teller abräumen was sehr schnell ging) oder Möglichkeit einen Wein zum Abendessen zu bestellen. Außerdem Halbpension zu teuer im Verhältnis dazu, dass es viele Restaurants fussläufig mit besseren Preisen gibt. Frühstück war ok bis auf den Kaffee. Hotel war aber bis auf essen sehr sehr schön, modern und sauber. Erwachsenenzeiten im Bad sowie Bademeister. Kann man wirklich weiterempfehlen. Nur auf die HP würden wir verzichten.
Stayed 4 nights in Oct 2023

10/10 Excellent

Georg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Klaus

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauberkeit und Hotelausstattung

10/10 Excellent

Marek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Najlepszy hotel w Szklarskiej Porębie
Najlepszy hotel dla rodzin z dziećmi. Mnóstwo atrakcji w hotelu, można nie wychodzić z hotelu. Jednak jak ktoś chciał pozwiedzać hotel przygotował wyjścia w góry z przewodnikiem, nordic walking z instruktorem, joga, zumba itp. Dla dzieci animatorzy przygotowali dużo atrakcji. Bardzo dobry basen wew. jak i zew. A wieczorem codziennie koncert. Dobre śniadania oraz Dania w restauracji. Gorąco polecam, my na pewno pojawimy się w hotelu jeszcze niejeden raz.
Stayed 5 nights in Jul 2022

10/10 Excellent

Kai

Stayed 2 nights in Aug 2021

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Obiekt ok.
Wszystko w najlepszym porządku.
Stayed 3 nights in Aug 2021

8/10 Good

Martina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel godny polecenia
Hotel bez zarzutu. Jedynie uwagi do obsługi kelnerskiej restauracji hotelowej. Dodano do rachunku produkty, których nie zamawiałam, kelnerzy pospieszali jeśli pojawiało się więcej gości, a z kolei jeśli było ich mało to nie zawracali uwagi na nas.
Stayed 4 nights in Aug 2021

10/10 Excellent

GRZEGORZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Platinum hotel wiosna
Lokalizacja dogodna zarówno dla wędrówek w góry i do centrum. Biedronka 20m. Polecam
Stayed 1 night in Jun 2021

10/10 Excellent

Roman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

10/10 Excellent

Renaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Justyna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nowoczesny górski hotel z pysznym jedzeniem
Nowoczesny hotel o pięknej architekturze wpasowanej w górski krajobraz w b. dobrej lokalizacji zarówno jeżeli chodzi o centrum Szklarskiej z restauracjami jak i odległość od stoku. Pyszne śniadania i obiadokolacje (rewelacyjny żurek i krupnik:) ). Zabawa sylwestrowa z dwoma zespołami. Można było więc tańczyć nieprzerwanie do rana;) Basen z idealną wodą do pływania bez szoku termicznego;) Pomocna i miła obsługa. Część pobytu byliśmy w apartamentach- wielki plus za saunę w pokoju:)
Stayed 3 nights in Jan 2020
Response from Product Manager on 13 Feb 2020
Bardzo dziękujemy i zapraszamy ponownie. Z wyrazami szacunku Izabela Kozina Product Manager

10/10 Excellent

Justyna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Product Manager on 13 Feb 2020
Bardzo dziękujemy i zapraszamy ponownie. Z wyrazami szacunku Izabela Kozina Product Manager

10/10 Excellent

Václav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Product Manager on 13 Feb 2020
Bardzo dziękujemy i zapraszamy ponownie. Z wyrazami szacunku Izabela Kozina Product Manager

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Product Manger on 13 Jan 2020
Bardzo dziękujemy.

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super wypoczynek
Extra pobyt, wszystko na najwyższym poziomie, super relax w strefie Spa, czyściutko i milutko. Hotel przyjazny dla rodzin z dziećmi , godny polecenia.
Stayed 1 night in Nov 2019
Response from Izabela Kozina on 12 Dec 2019
Bardzo dziękujemy. Serdecznie zapraszamy ponownie.