Exterior

Reviews of Holiday Inn Express Hotel & Suites Sylacauga, an IHG Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 123 out of 328 reviews" "
Rating 8 - Good. 109 out of 328 reviews" "
Rating 6 - Okay. 45 out of 328 reviews" "
Rating 4 - Poor. 30 out of 328 reviews" "
Rating 2 - Terrible. 21 out of 328 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Stephan, Clifton Park

Overall, three stars.
Stayed 2 nights in May 2024

8/10 Good

Shawana

Travelled with family and small children
Liked: Staff & service, amenities
Good property Nice stay
Stayed 2 nights in May 2024

8/10 Good

Siavash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Tim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in May 2024

8/10 Good

Lynn

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The building is in disrepair and need some serious attention. There is mold and mildew in the bathroom around the tub. There was an old coffee pod in the coffee maker. The staff is always amazing at this facility, but the building really needs remodeled, updated and cleaned up. There are so few options in this area to stay and we like to visit our hometown. I don’t want this property to wind up being a five and a six like the other hotels around here.
Stayed 2 nights in May 2024

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept, clean and very friendly staff. Easy check in and out. Breakfast was great!😊
Stayed 2 nights in Apr 2024

8/10 Good

Charles

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Molly

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Greeted promptly and desk service was great! My reservation was for 6 and our pull out sofa did not have sheets & blanket… I had 3 kids that were tired but had to wait for what should have been in room.
Stayed 1 night in Apr 2024

8/10 Good

JuliusLinda

Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown and Magistic Caverns
Stayed 1 night in Mar 2024

10/10 Excellent

Scottie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to restaurant and wal mart and shopping centers
Stayed 2 nights in Mar 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Katie

We didnt get a chance to stay because the people at VRBO would were supposed to book us a hotel due to the fact we were SCAMMED and STRANDED by booking with one of there listings, try to tell us they accepted pets because we brought our dog with us and they do not. So really no fault of the hotel, its the VRBO! Do NOT use VRBO to book anything! They are the biggest scammers!
Stayed 1 night in Mar 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Mar 2024

6/10 Okay

Dorothy

Travelled with family
The property area seems to be ok. With me staying there three nights it was a little boring and aggravating that I wasn’t able to watch TV at all because of the cable connection or whatever, The voice on the TV was going in and out, I could not see a clear picture or hear clear and understand what was really being said on the TV/picture because of the picture going in and out with a lot of static, and lines going across the TV/picture.
Stayed 3 nights in Feb 2024

6/10 Okay

Anthony

Liked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Emily

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Tonia

Liked: Cleanliness, amenities, property conditions & facilities
I liked the comfortable beds and friendly staff workers.
Stayed 1 night in Jan 2024

8/10 Good

Melba

Liked: Staff & service
60th Birthday Celebration
The room was clean. Just looked weathered. The door to the room was not sealed, carpet needs repair. At checkin the staff was friendly. Parking safely was a challenge. had a lot of Big trucks in the front of the parking area.
Stayed 1 night in Dec 2023

6/10 Okay

Gregory

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Just old
This hotel is not typical of a Holiday Inn… it’s in definite need of a deep cleaning and repairs & updating!
Stayed 1 night in Dec 2023

8/10 Good

Shameka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Shanean

Travelled with family
Liked: Cleanliness, staff & service, amenities
Though thr property is a bit dated it's always clean and the staff is always welcoming and pleasant.
Stayed 2 nights in Nov 2023

10/10 Excellent

Freddie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the hotel! It was nice
Stayed 1 night in Dec 2023

10/10 Excellent

Dewayne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Margy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Upside: The bed was comfortable and pillows were great. The breakfast was good. The staff was very friendly. Downside: The air conditioner had leaked water all over the carpet and our socks got soaked when we walked near the window. The shower head was a handheld type with a clamp on a bar to make it height adjustable. The clamp didn’t hold and the head kept dropping down during the shower.
Stayed 1 night in Nov 2023

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got in very late and they were so helpful. The room is clen and large. The breakfast helper was wonderful. The only thing booking wirh Expedia that went smoothly
Stayed 3 nights in Nov 2023

10/10 Excellent

Roddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best !!!!
It was a bit pricey at $168.00 for one night, but overall I still rate it a 5 star out of 5.. I always have a pleasant stay at Holidays Inn Suite.
Stayed 1 night in Nov 2023

4/10 Poor

Gordon

Stayed 1 night in Nov 2023

4/10 Poor

Douglas, Camas

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I start. The bedspread had stains, the telephone didn’t work (known problem), TV remote didn’t work, bathtub has a fast leak (known problem), elevator smells musty, terrible breakfast selection and the ice machine was broken (known problem). On the positive, the cleaning staff was responsive. Not sure if are better options but I would consider other places.
Stayed 4 nights in Oct 2023

2/10 Terrible

Thomas

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Absolutely would not recommend. The bathroom was disgusting. Rusty fixtures, moldy shower, shower completely separated from wall and moved around as you were trying to shower. Felt like I was going to fall through the floor. Moldy microwave, rusty fridge, broken light fixtures. Just absolutely the worst holiday inn I have ever stayed in.
Stayed 2 nights in Sep 2023

8/10 Good

Hannah

Stayed 1 night in Sep 2023

10/10 Excellent

Jackie

Stayed 1 night in Sep 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Brannon

Stayed 4 nights in Aug 2023

8/10 Good

Lynn

Liked: Cleanliness, staff & service, amenities
The staff was magnificent. The room smelled moldy and like mildew. The facility has been completely remodeled, but for some reason it had a really bad odor.
Stayed 2 nights in Aug 2023
Response from Lisa West/General Manager on 8 Aug 2023
Our staff does ROCK!!! lol Very proud of how hard they work!We are working on odor issue... We have had to reseal windows and such. The Humidity in the south can be devastating! We do appreciate your kind words!

8/10 Good

Allison

Stayed 1 night in Jul 2023
Response from Lisa West/General Manager on 8 Aug 2023
In the words of Meatloaf, "2 out of 3 ain't bad". lolI will take 4 out of 5! Hoping to get that 5 next stay!Thank you Allison! Let me know what it will take to get that 5!

8/10 Good

Ronald

Stayed 3 nights in Jul 2023
Response from Hotel Manager on 8 Jul 2023
Dear Ronald,Thank you for rating your stay with us. We appreciate your feedback and are pleased to see that you had a positive experience overall. If there is anything specific we can improve upon to earn a higher rating next time, please let us know. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

2/10 Terrible

Jamey

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We booked this hotel because of the pool. Just to check in and be told the pool is out of service bc "we cant find the breaker for the pool area." Which is a cop out for not WANTING to find it or put in the extra resources to make it available. Room #1 the AC did not work. Room #2 had a prior personals "personal hairs" all in the shower. I will say the staff gave us the option to cancel our checkin but said we "may not" get our money back. They did move us to a room with AC but as can be seen above it wasn't properly cleaned. The backside of the property was run down/blinds hanging off most room windows etc. We survived our 2 nights there because we had no other choice because of ball tournaments in the area. Lesson learned and won't let that happen again!
Stayed 2 nights in Jun 2023
Response from Lisa West/General Manager on 26 Jun 2023
I do apologize for the issues you had during your stay with us, It wasn't just a breaker box issue, we had to have an electrician come and fix. They were supposed to come in friday to fix, but came today, Monday. As far as cleanliness issues, I have addressed issue with our head housekeeper

6/10 Okay

Herman

Business traveller
Disliked: Cleanliness, property conditions & facilities
Swimming pool nit working. Ice machine out of order. It is definitely not worth what we paid. Hopefully there will be more modern hotels built up next year when we return.
Stayed 5 nights in Jun 2023
Response from Hotel Manager on 26 Jun 2023
Dear Herman,Thank you for your feedback. We apologize for the issues you experienced during your stay. We strive to ensure that all our guests enjoy the highest level of service, however we understand that sometimes issues can arise. We are currently working on updating our amenities and hope that improvements will be available soon. We look forward to your return next year and hope that you will enjoy the improved facilities. Thank you for bringing your concerns to our attention.Sincerely,Hotel Manager

4/10 Poor

Danea

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Pool was out of service, hotel was dirty, roach in hotel room. Television remote did not work, telephone in room did not work. Would not recommend
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 26 Jun 2023
Dear Danea,Thank you for your valuable feedback. We apologize for the inconvenience you experienced during your stay, and we truly care about your experience. Your feedback is incredibly important to us as we strive to improve our services. We understand that there were issues during your stay, and we want you to know that we will be investigating each problem area to take appropriate action and ensure that future guests do not encounter similar issues. We would greatly appreciate your understanding and would love to have the opportunity to host you again in the future. Sincerely,Hotel Manager

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs Up
Staff have evidently worked to bring the hotel up to par. Staff have always been friendly and efficient. Immediately noticed in room hallway that there was NO musty smell as have noticed on previous stays. Room was clean and stocked, only issue was an electrical one with room phone and was told that a lightning strike had damaged several hotel systems recently and they were still trying to correct those. Will stay here again next trip.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 19 Jun 2023
Dear Mitch,Thank you for taking the time to share your experience. We are glad to hear that you found the staff to be friendly and efficient and that the room was clean and stocked. We apologize for any issues encountered with the room phone. We are aware that a lightning strike had damaged several hotel systems recently and our team is working hard to troubleshoot the issue as quickly as possible. We look forward to welcoming you back to our property on your next trip.Sincerely,Hotel Manager

10/10 Excellent

Paula

Travelled with partner
Liked: Staff & service
Very tired property. Room were updated and clean. Bedding was great and very comfortable. Breakfast was good. Property didnt feel secure. No one around to check us out at 7am. Entry road needs lots of help. A sign right at the turn to go in would help. You had to guess where to turn in. Probably wouldn’t stay there again.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 19 Jun 2023
Dear Paula,Thank you for taking the time to review your stay here at our hotel. We are disappointed to hear that you did not feel secure during your stay and that the entry road did not meet your expectations. We strive to provide all our guests with a safe and comfortable stay. We take guest feedback very seriously and are committed to making improvements wherever necessary to create a more enjoyable experience for our valued customers. We will take your feedback into consideration as we work to improve our hotel. Thank you for being our guest and we hope you consider us for future stays.Sincerely,Hotel Manager

10/10 Excellent

John

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
It was clean and the staff was polite. Breakfast was one of the better hotel breakfast we have had. We enjoyed the pool with our kids although it was colder than we expected. Close to walmart and food choices
Stayed 1 night in Jun 2023
Response from Hotel Manager on 19 Jun 2023
Dear John,Thanks for your great review! We appreciate you taking the time to share your experience with us. We’re glad that you and your family had a great stay at our hotel! We strive daily to offer our guests an enjoyable and comfortable stay, so we’re pleased that you found our rooms to be clean and the staff to be polite. We hope that you also enjoyed the pool and the breakfast - both are among our guest's favorite amenities. We thank you again for your kind words and hope to see you again soon!Sincerely,Hotel Manager

10/10 Excellent

Alan

It was a great stay.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 17 Jun 2023
Dear Alan,Thank you so much for taking the time to review your stay at our hotel. We really appreciate that and it's commendable feedback like yours that helps us stay at the top of our game and constantly better our services. We're delighted to hear that you enjoyed your stay and that our services stood up to your expectations. We look forward to having the pleasure of welcoming you back soon.Sincerely,Hotel Manager

8/10 Good

Frankie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good Location
Stayed 4 nights in May 2023
Response from Hotel Manager on 3 Jun 2023
Dear Frankie,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Hotel Manager on 2 Jun 2023
Dear Jerry,Thank you so much for taking the time to review our hotel. We are truly humbled and grateful that you have rated us a 10 out of 10 and we are excited to continue to make improvements to our services. We look forward to being able to stretch our hospitality and strive to make each and every stay as enjoyable as possible. Your feedback is greatly appreciated and we look forward to welcoming you back in the near future.Sincerely,Hotel Manager

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We went to majestic, Caverns, and this hotel was very easy to access our attraction and great restaurants.
Stayed 1 night in May 2023
Response from Hotel Manager on 29 May 2023
Dear Tracy,Thank you for sharing your positive experience at our hotel. We are pleased to hear that you found our location to be convenient for accessing the nearby attractions and great restaurants. Our team takes pride in providing a comfortable stay for our guests, and we are thrilled that you enjoyed your time with us. Thank you for choosing our hotel and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Andrew

Stayed 5 nights in May 2023
Response from Hotel Manager on 16 Jun 2023
Dear Andrew,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.Sincerely,Hotel Manager

8/10 Good

George R.

Travelled with family
Liked: Staff & service
Over all, average. Needed some minor repairs/updates but ok to stay. Staff good.
Stayed 1 night in May 2023
Response from Hotel Manager on 22 May 2023
Dear George R,Thank you for taking the time to leave us a review! We appreciate your feedback and we will use it to improve our hotel. We are glad to hear that you found the staff to be good. We strive to provide our guests with a friendly and welcoming experience, and we are happy to hear that we were successful in this goal. We are sorry to hear that you found the hotel to be in need of some minor repairs and updates. We will be looking into ways to address these issues. We appreciate your feedback and we will continue to work hard to make sure that our guests have a wonderful experience every time they stay with us. We hope to see you again soon!Sincerely,Hotel Manager

8/10 Good

Redmond Q.

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom door had to be propped open to stay in plsce.
Stayed 2 nights in Apr 2023
Response from Hotel Manager on 2 May 2023
Dear Redmond Q,Thank you for taking the time to leave a review of your recent stay with us. We are sorry to hear that you had an issue with the bathroom door during your stay. Please know that we will have our maintenance team investigate and address this as soon as possible to ensure that all our guests have a comfortable and hassle-free stay. We appreciate your feedback and hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager