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Reviews of The General Gordon

3 out of 5
The General Gordon
20 Swain St, Sydenham, NSW

Reviews

9.6

Exceptional

Rating 10 - Excellent. 72 out of 89 reviews" "
Rating 8 - Good. 15 out of 89 reviews" "
Rating 6 - Okay. 1 out of 89 reviews" "
Rating 4 - Poor. 0 out of 89 reviews" "
Rating 2 - Terrible. 1 out of 89 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice restaurant and bar. Close to the airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Travelled with partner
Be great if there was a shelf in the shower- nowhere to put shampoos etc. wifi barely worked. And if there were light switches for the bed lamps, I certainly couldn’t find them
Stayed 2 nights in Mar 2024

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good vibe to the hotel, great service and the dining in options are great! Bedrooms nice and clean, comfortable to stay in. Walking distance to local coffee shops and convenient stores.
Stayed 1 night in Feb 2024
Response from Amanda on 15 Mar 2024
Hi Holly, Thank you for taking the time to share your feedback and we are thrilled to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back again soon. Thank you.

2/10 Terrible

Julie

Disliked: Property conditions & facilities
The room was not the layout of what I had booked. Felt like a run of house small economy room rather than a deluxe queen, noting the bathroom was tiny obscure shaped wedged into the corner, and no shower door meant water was sprayed onto the toilet. Really disappointed noting there are no pictures of this room configuration, so it was not expected. The other reviews were deceiving, I won't stay here again.
Stayed 1 night in Feb 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality of the bed was okay but it's not really clean. It smells pretty weird. Overall it wasn't terrible
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay, staff were lovely and the room was very comfortable, loved the balcony, a great pub!
Stayed 1 night in Jan 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Yitian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Peter, MITTAGONG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms are a good size, bathroom very clean. Wasn’t sure about the location above the pub and under the flight path. I had a great nights sleep, double glazed windows cut the outside noise significantly. Will stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

graziella

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed watching the planes. No shops close by walking distance. Loved the room and hotel was great. Was great distance to venue - factory theatre. Overall enjoyable stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Craig

Stayed 1 night in Dec 2023

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and very clean facilities. Bed was super comfortable! Our only concern was that this hotel is not open like other hotels we’ve stayed at. When we arrived at 0930 due to our early flight in, the hotel was locked and they didn’t unlock until 1000, so we waited outside on curb for thirty minutes. When called the hotel from outside on the curb no one answered our call until around 0955. This is most likely due to our ignorance as we did arrive earlier than normal check in time.
Stayed 1 night in Dec 2023

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities
Vibrant, character-filled pub accommodation with gorgeous styling in the room. Will definitely stay again!
Stayed 1 night in Nov 2023

10/10 Excellent

Christie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely polite and helpful. Room, bar, seated area ect all emacualte and tidy. Very welcoming and cool place to stay. We will be back
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and great sound proofing considering the property is under airplane flight path. Good air conditioning. Lovely food in the bar.
Stayed 7 nights in Nov 2023

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best points for us were the proximity to public transport, the dining availability, the friendliness and helpfulness of the staff. We will return.
Stayed 3 nights in Nov 2023

8/10 Good

Norm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great short term stop, very clean, modern, friendly staff, food ok but room was smaller than pictured which was unfortunate as it was selected because of the perceived space, I had Room 3 a corner room on the building
Stayed 1 night in Nov 2023

10/10 Excellent

Johan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel ecperiences I had in Sydney. Clean and friendly staff. Definate recommendation.
Stayed 1 night in Nov 2023

8/10 Good

Thomas, Eau Claire

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bang for the buck. Not in a touristy area, Seemed like an authentic neighborhood with real Australians going about their business.
Stayed 1 night in Nov 2023

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds, recently updated decor, very clean, friendly bar & dining. Great transport from Sydenham. Double glazed windows makes it very quiet.
Stayed 2 nights in Nov 2023

10/10 Excellent

DONNA

Stayed 1 night in Nov 2023

10/10 Excellent

Rob

Stayed 1 night in Oct 2023

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
My concern is that in the morning you put your key into the drop box but can not renter the hotel because the doors are locked. We forgot something in our room but couldn’t retrieve it. We also didn’t see a front desk just bars as we entered but were taken care of to check in. Room was clean and updated. Bed comfortable and very nice bathroom and towels.
Stayed 1 night in Oct 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
SO quiet, even though rooms are above the pub, Sydenham station is opposite, and under flight path.
Stayed 2 nights in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent, as was the pub which has been done up really well. The only negative I can possibly think of is the noise due to being on a busy street, however the room appears to be well soundproofed so it didn’t concern me and I’m a fairly light sleeper
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pub is great. Close to the airport. Because of flight issues I checked in the morning of my second day. They let me in right away at 9:15 am. Late check out available.
Stayed 2 nights in Aug 2023

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & Fun
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome all round hotel.
Friendly staff, lovely rooms and awesome location. Will definitely stay again.
Stayed 1 night in Aug 2023
Response from Amanda on 8 Sept 2023
Hi Mark, Thank you for your kind words and we are thrilled to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back again soon. Thank you

8/10 Good

LISA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a noisy bustling pub the rooms are surprisingly quiet. The rooms are large and the bathrooms are brand new and very nice. The restaurant is enormous and popular and you can have anything sent up to your room. Tick. I picked the location as it's close to clients and there are few other options in the area. Perhaps for a vacation the location would not be so ideal. The only real negative was the room decor and furnishings. It's circa 1985. Faux suede quilted blanket on the bed, and dark teal being the colour of choice taken from the carpets and then co-ordinated throughout with a Schitts Creek Motel kind of vibe.
Stayed 2 nights in Aug 2023
Response from Amanda on 8 Sept 2023
Hi Lisa, Thank you for taking the time to share your feedback and we are pleased to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back when next visiting clients. Thank you

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
What an outstanding "Pub" room, felt more like a boutique hotel. Its a little pricey but well worth it.
Stayed 2 nights in Jul 2023
Response from Amanda on 8 Sept 2023
Hi Rebecca, Thank you for taking the time to share your feedback and we are thrilled to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back again soon. Thank you

10/10 Excellent

Chiuwah

Stayed 2 nights in Jul 2023

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant place to stay and very convenient.
Stayed 2 nights in Jul 2023
Response from Amanda on 10 Aug 2023
Hi Colin, Thank you for your kind words and we are so pleased to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back again soon. Thank you.

10/10 Excellent

Wai Yin

Stayed 3 nights in Jul 2023

10/10 Excellent

JINWOO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel would highly recommend it to anyone
Stayed 2 nights in Jul 2023
Response from Amanda on 10 Aug 2023
Hi Stephen, Thank you for your kind words, we are so thrilled to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back again soon. Thank you.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
After travelling overnight to drop a car off for some work at 8.30am i was allowed into my room at 10.15am which was perfect as i needed a nap , room was clean and very nicely setout
Stayed 1 night in Jun 2023
Response from Amanda on 4 Jul 2023
Hi Mark, Thank you for taking the time to share your feedback and we are glad that we were able to assist with the early check-in so you could get a nap in. We look forward to welcoming you back again soon. Thank you for choosing to stay with us.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in May 2023
Response from Amanda on 12 Jun 2023
Hi Craig, We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon. Thank you for choosing to stay with us.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent night stay, high quality renovation, very quiet given position
Response from Amanda on 12 Jun 2023
Hi Tom, Thank you for your kind words and we are thrilled to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back again soon. Thank you

8/10 Good

Barend

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy
Stayed 3 nights in May 2023
Response from Amanda on 12 Jun 2023
Hi Barend, Thank you for your kind words. We hope to welcome you back again soon. Thank you.

6/10 Okay

Steven

Stayed 1 night in Apr 2023

8/10 Good

Jaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Thomas, Cleveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought a pub hotel would be loud & also the train station, but it was great, quiet, comfortable and convenient. I’d definitely recommend The General Gordon.
Stayed 2 nights in Apr 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel.
Stayed 1 night in Mar 2023

10/10 Excellent

Qiming

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right next to the train station, super convenient for traveling about, also nice food
Stayed 1 night in Mar 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We finally realised that we did not need to checkout- just leave key in room. Very convenient
Stayed 3 nights in Mar 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Find!
A beautiful place with some very interesting history. Selected this location as it was close to the airport for a quick layover. Two min walk to public transit which brings you right to Sydney Habour. The staff was friendly and helpful. I was concerned about the load music playing downstair in the bar but could hear nothing in the room. Highly recommend this location for a quick stay.
Stayed 1 night in Feb 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023