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Reviews of Reef Resort Apartments

Reef Resort Apartments
8 - 12 TERROL CRESCENT, Mona Vale, NSW

Reviews

7.6

Good

Rating 10 - Excellent. 5 out of 15 reviews" "
Rating 8 - Good. 5 out of 15 reviews" "
Rating 6 - Okay. 3 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Denita

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Nancy

Stayed 4 nights in Jan 2020

8/10 Good

Gary

Travelled with family
Liked: Property conditions & facilities, room comfort
Great value for dollar
EXCELLENT value for dollar. VERY complete kitchens. OUTSTANDING location on a beautiful beach with cute coffee shops very close.
Stayed 3 nights in Nov 2019
Response from Kym - Reef Resort Apartments on 2 Dec 2019
Many thanks for your lovely feedback. We're so pleased you enjoyed your stay with us. Mona Vale is certainly a hidden gem 😉

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Was quite distressed about the number of cockroaches running around the floor at night time in the kitchen. Double mattress in main bedroom sags in the middle. Ceiling fans would be nice!
Stayed 4 nights in Nov 2019
Response from Kym - Reef Resort Apartments on 2 Dec 2019
We appreciate your feedback and will endeavour to improve in areas mentioned.

2/10 Terrible

Kristine E

Disliked: Cleanliness, property conditions & facilities, room comfort
Where to start. The unit is very old and in need of TLC. The fans were two stand fans which were rusting and the heating two small blow heaters. The kitchen was very sad and old. Some attempt was made to modernise it but was still left wanting. WIFI was only available if one walked to the office. As is was raining and cold I found this very inconvenient. The position and views was the only saving grace.
Stayed 3 nights in Oct 2019
Response from Kym - Reef Resort Apartments on 27 Oct 2019
Hi Kristine, Sorry to hear you were dissapointed with your stay. The apartments are older style but we endeavour to provide a clean and comfortable stay for our guests. We take on board your feedback and will continue to improve.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Kym - Reef Resort Apartments on 27 Oct 2019
Many thanks for your 10 out of 10 review. We do our best to ensure our guests enjoy their stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2019
Response from Carl on 23 Sept 2019
Thank you for taking the time to pass on your review from all of the staff here we thank you.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
The location is excellent, and this is its main attraction. Unfortunately the WiFi was almost non-existant, too intermittent and slow to be any use at all. We needed to use phone WiFi hotspot for the entire stay (6 days). Wifi access is important to us and for this reason I would not stay there again. Impossible if you need to do work emails and other vital communications. Also cockroaches. And dusty crockery and cutlery. Had to wash everything. Pre-arranged lower floor accommodation did not eventuate, nor did the help to carry bags three flights of stairs. Boo.
Stayed 6 nights in Jun 2019
Response from Kym - Reef Resort Apartments on 2 Dec 2019
Wi-Fi has now been installed and is accessible in all of our holiday apartments. We apologise that you were inconvenienced without Wi-Fi access during your stay but this has been rectified for future holiday makers.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Great convenient location and lovely people to deal with, hassle free stay.
Stayed 2 nights in Apr 2019
Response from Kym - Reef Resort Apartments on 13 May 2019
Many thanks for your feedback. We are pleased that you enjoyed your stay with us and you are welcome back anytime :-)

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value for money. A comfortable apartment.
Stayed 5 nights in Apr 2019
Response from Kym - Reef Resort Apartments on 13 May 2019
Great that you enjoyed your holiday at Reef Resort Apartments. Spread the word!! We'll see you next time :-)

10/10 Excellent

JFrench, Young NSW

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carl organised the accomodation and changing dates/occupants seamlessly. He even had keys and towels arranged for an extremely late check in.
Stayed 4 nights in Jan 2019
Response from Kym - Reef Resort Apartments on 10 Feb 2019
Many thanks for your feedback. Carl always goes above and beyond to ensure our guests are happy. We hope to see you back again. Happy Golfing :)

4/10 Poor

DoreennDave, Bradford west yorkshire

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2018
Response from Carl on 28 Nov 2018
Hi Doreen & Dave thank you for your feedback.

8/10 Good

Jamie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location and views!
We loved the location and had gorgeous views of the ocean from our room! The condo was a bit in disrepair but the beds were comfortable and the staff was really nice. We would stay here again!
Stayed 4 nights in Oct 2018
Response from Kym - Reef Resort Apartments on 4 Nov 2018
Many thanks for your review, we appreciate your feedback. Mona Vale certainly is a lovely location! You are most welcome back any time. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable in a very central location and near the beach.
Stayed 4 nights in Jul 2018
Response from Kym at Reef Resort Apartments on 10 Aug 2018
Many thanks for your feedback. We are happy you enjoyed your stay with us and welcome you back anytime.