All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We arrived to hotel view from our room was nice. The room was out dated telephone didn’t work. The fire alarm went off twice late at night and early in morning. Most holiday inns offer free breakfast but not here.
Great location next to King’s Cross train station
King suite harbour view had an amazing view
Breakfast was great and plentiful
Staff super helpful and friendly
Great help from Justin at front desk. Superb and fresh breakfast options. Clean, functional room with daily cleaning. Great transport links. Thank you for the fantastic stay in Sydney Holiday Inn team!
Good location & walkable to many restaurants, tourists spots and shopping. I like the city view from our room at night.
I was very disappointed about the changes in room rates way higher than what’s Expedia quoted me. Also, I was charged twice 90.00 totaling 180.00 for the breakfast buffet last Saturday. I have to-call them about it tho. Otherwise, everything is good
From the moment we arrived until our departure we had a fantastic stay. The front desk staff, housekeeping, breakfast buffet and location next to the train station was all excellent.
Highly, highly, highly recommend
While the area directly outside the hotel was lovely, just up the road is a very seedy part of town. Unfortunately we accidently ended up in this area after taking a wrong turn. Not the hotels fault - just a bit of a shock.
Breakfast buffet is great. Being next to Kings CRoss station was extremely convenient. The hotel had great view of downtown, Sydney Bridge and Opera house. The rooms were very quiet.
Hari
Stayed 3 nights in Dec 2023
Response from Management on 16 Jan 2024
Thank you for sharing your feedback with us and we look forward to welcoming you back soon.
all good- comfortable room , great view and location next to transit and shops/restaurants, great breakfast and desk /restaurant staff were all helpful, pleasant and friendly.
We were Ok with the surrounding area although others had commented it was not the best.
Response from Holiday Inn Sydney Potts Point on 6 Nov 2023
Thank you for your feedback David - we love our location too!
4/10 Poor
Sheree
Travelled with family
4 Nov 2023
Workflow and hotel price completely different could have stayed in a better place for the same price
Sheree
Stayed 3 nights in Oct 2023
Response from Management on 6 Nov 2023
Dear Sheree,We are extremely sorry to read of your experience at the Holiday Inn Sydney Potts Point. Please accept our apologies and we hope you give us the opportunity to better serve you in the near future as your experience is certainly not in line with our usual high standards.
Response from Holiday Inn Sydney Potts Point on 6 Nov 2023
Thank you Terrence, please feel free to let us know if we can do anything to improve.
8/10 Good
jason
4 Nov 2023
Liked: Cleanliness, staff & service
I had the most incredible view of the bridge and city.
jason
Stayed 1 night in Oct 2023
Response from Holiday Inn Sydney Potts Point on 6 Nov 2023
Thank you for your feedback Jason - we love our views as well!
6/10 Okay
Peter
28 Oct 2023
Could not believe no room service after 10pm
Peter
Stayed 2 nights in Oct 2023
Response from Holiday Inn Sydney Potts Point on 6 Nov 2023
Hello Peter,Thank you for your feedback, we do have Room Service 24hrs. It would be great if you could share your feedback with us directly so we can continue to improve our service.
Beautiful view of Sydney opera house and harbour bridge. Great access to the area, reasonable breakfast option.
All aspects of the room were in working order.
James
Stayed 5 nights in Oct 2023
Response from Holiday Inn Sydney Potts Point on 6 Nov 2023
Thank you for your feedback James, our views are amazing and we are thrilled you enjoyed them!
We stayed two nights at the hotel. It's in Kings Cross, so everywhere is effectively walkable. Our room was nice, with a stunning view over the city, including the bridge and opera house. The bar was good with friendly staff.
Angus
Stayed 2 nights in Sep 2023
Response from Holiday Inn Sydney Potts Point on 6 Nov 2023
Thank you for your review Angus, we will pass your feedback about our bar staff to the team as well. We are thrilled you enjoyed the location and our views!
6/10 Okay
Mehdi
Travelled with group
14 Oct 2023
Liked: Cleanliness, staff & service, amenities
In a good location
Mehdi
Stayed 1 night in Sep 2023
Response from Holiday Inn Sydney Potts Point on 6 Nov 2023
Convenient for M1 and easy to follow google directions. Good car park. Included body wash and shampoo very good.
Aircon was a little too loud in room regardless of what we tried.
Chris
Stayed 1 night in Sep 2023
Response from Holiday Inn Sydney Potts Point on 6 Nov 2023
Thank you for your feedback Chris, we will check the air con based on your review. Thank you for helping us continue to improve.