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Reviews of Days Inn & Suites by Wyndham Sutton Flatwoods

2.5 out of 5
Days Inn & Suites by Wyndham Sutton Flatwoods
350 Days Drive, Sutton, WV

Reviews

8.6

Excellent

Rating 10 - Excellent. 531 out of 1002 reviews" "
Rating 8 - Good. 325 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Dema

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
We enjoyed the indoor pool since the weather was poor. It gave the kids and us an evening away from home for some fun and a break after some very much needed family fun, a break in a busy soccer weekend and another busy next day. We also loved that there was a very nice restaurant that was family friendly with friendly staff that wasn’t expensive at all right on the property. Things we didn’t like some could be improved others it’s just take it as it is no big deal. Least of problems but doesn’t look great is furniture that’s got pieces out of it. Other things that needs improvement is it looked clean and smelled clean although carpet was in sad shape in places but mirrors was smeared really bad as well as the tv. We didn’t use either but it stuck out. The beds were very uncomfortable and usually we love beds in hotels, there was no privacy area whatsoever besides the bathroom even a divider would do for changing clothes. This was a problem especially since there was no fan in the bathroom it got hot after showers and difficult to dress and we had our two sons with us. Also the sink in the hall instead of the bathroom was disruptive. Besides these things we enjoyed our stay!
Stayed 1 night in May 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic patio, great view!
Stayed 1 night in Apr 2024

6/10 Okay

Pete

Travelled with family
Liked: Staff & service
We have stayed here a few tomes. It's convienient off the major highway with places to eat, shop and relax. My issues were with the room cleaning. My wife actually had cracker crumbs in her bed. We did not eat in the room. The bathroom bathtub fixture were cruddy. I took pictures of them and the crumbs my wife took out of her bed and showed the girl at the desk. They use to have a big variety for the free breakfast and now it was reduced to one counter and the eggs were cold. I use to rave about this Days Inn, but we won't be staying there again. I gave it and average rating because of the shape of the property and view. Our stay is not what it had been in the past.
Stayed 1 night in Apr 2024
Response from Ryan Sparks on 30 Apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent stay at our Days Inn. Providing a comfortable and clean environment for our guests is our top priority, and we are disappointed to learn that we fell short of your expectations.We take cleanliness and maintenance standards very seriously, and we will address the issues you mentioned regarding the room cleaning and bathroom fixtures immediately with our housekeeping and maintenance teams. Additionally, we appreciate you bringing the breakfast variety to our attention, and we will review our offerings to ensure they meet the expectations of our guests.We truly value your loyalty and regret that your recent experience did not meet the standards you have come to expect from us. Please know that your feedback is extremely important to us, and we will use it to improve our services and facilities for future guests.

10/10 Excellent

Adetokunbo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms, well worth the overnight stay and good value
Stayed 1 night in Apr 2024

8/10 Good

Carrie

Stayed 3 nights in Apr 2024

8/10 Good

Iliya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent breakfast, comfortable bed.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept, comfortable bed, great breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

James Casto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times. Never any issues.
Stayed 2 nights in Mar 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Worked good for us
Stayed 1 night in Mar 2024

8/10 Good

Quang, Charles Town

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Krishna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024

8/10 Good

Dean, Markham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean and spacious Staff were friendly and professional Restaurant on site has very good food. Plentiful and alcohol was reasonably priced Would recommend this hotel to anyone passing through or staying in the area.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you so much for the great review!

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room with a sofa but received one with a small chair. Room was very small with a small tv. The worst part was the sewer smell in the bathroom. Even worse, the staff didn’t care. The man I talked to upon checking out acted like he got irritated because I told him about it. Also there was a major fire hazard in our room! The outlet beside of the chair only had one working plug in. The outlet behind the night stand with the phone didn’t work so an orange extension cord was run from behind the chair to the items on the night stand. I also took pictures of this. This also made the desk clerk irritated instead of being concerned. He also could have cared less about our experience. He just wanted that high price for a small horrible room!
Stayed 1 night in Feb 2024
Response from Ryan Sparks on 28 Feb 2024
Thank you for bringing your recent stay experience to our attention. We sincerely apologize for the multiple issues you encountered during your time with us. Your feedback is invaluable as it helps us identify areas for improvement.We understand the importance of fulfilling room preferences and ensuring a comfortable environment for our guests. It's deeply regrettable that we fell short of meeting your expectations in several aspects, from room amenities to staff responsiveness.Rest assured, we take your concerns seriously, and we are actively addressing each of them with our team to prevent similar occurrences in the future. Your feedback regarding the room condition, sewer smell, electrical outlets, and staff attitude will be thoroughly investigated and remedied.

8/10 Good

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You need new beds there nothing like what you have in pictures on the web site. And made our backs hurt
Stayed 2 nights in Feb 2024

6/10 Okay

Carolyn

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The service at the front desk was friendly and the breakfast was good. My bathroom however was filthy with traces of the previous guest stay.
Stayed 1 night in Feb 2024

8/10 Good

Brigitte

Stayed 1 night in Feb 2024

10/10 Excellent

Leeann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds, fluffy towels, & great breakfast
Traveling through WV. Have stayed here before and will stay again. Beds were comfy with great pillows. The towels were the softest and fluffiest I've ever experienced at a hotel. Water pressure in the shower made me want to just stay in there. Breakfast was plentiful and was served in a dining room with a wonderful view. Great place!
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you so much for taking the time to tell how much you enjoyed our facility! We hope to see you back soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Suzette

Travelled with family
Liked: Amenities
Very nice
Stayed 1 night in Jan 2024

10/10 Excellent

Vanessa

Stayed 1 night in Jan 2024

8/10 Good

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Gur

Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Great staff. Clean.
The staff were very nice and accommodating. The room was clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Dec 2023

8/10 Good

Ethel

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very courteous and helpful. I had a late check in and the gentleman was right there and got me into my room within 2 minutes. I wish the restaurant had longer hours but other than that this was a great place to stay. Breakfast was good and the biscuits are amazing. I would definitely stay here again
Stayed 1 night in Nov 2023

8/10 Good

Frances

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfortable - convenient to have dining available
Stayed 1 night in Nov 2023

8/10 Good

Nancy

Travelled with family
Liked: Staff & service, room comfort
Hotel was nice, clean but really need an updating. Restaurant was ok, breakfast not so
Stayed 1 night in Nov 2023

10/10 Excellent

Yvonne

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfied. Softess bath towels ever.
Stayed 1 night in Nov 2023

6/10 Okay

Robert

Stayed 1 night in Nov 2023

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in Nov 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, professional and nice area.
Stayed 1 night in Nov 2023
Response from Lori Hooks ~ General Manager on 8 Nov 2023
Thank You for your review, we appreciate your feedback.

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was EXCELLENT! Room was clean and Bar/Restaurant was terrific!
Stayed 1 night in Nov 2023
Response from Lori Hooks ~General Manager on 8 Nov 2023
Thank You for your review, we appreciate your feedback and hope you stay with us in the future.

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bridge Day Stay
Wonderful hotel! Spectacular view. Restaurant is convenient and good, ask for Brittany! Hotel has everything U need, plus a view. I stay there every Bridge Day I attend.
Stayed 1 night in Oct 2023
Response from GM on 3 Nov 2023
Hello,I am glad you enjoyed your stay and we hope to see you again on your future travels.

6/10 Okay

Rebecca

Disliked: Amenities, property conditions & facilities
Needs remodeled Shower curtain rod coming out of wall Pillows too huge Staff could be friendlier
Stayed 1 night in Oct 2023
Response from GM on 3 Nov 2023
Thank You for the review, we appreciate your feedback.

6/10 Okay

Yu

Travelled with family
Liked: Cleanliness, staff & service
The room was clean, the bed was comfortable, the pressure of shower was very good, the bathroom need to be updated. There were two lights. Each light had only one bulb on (should be 2). Called front desk, no one came to fix it.
Stayed 1 night in Oct 2023
Response from Lori Hooks~General Manager on 8 Nov 2023
Thank You for your review, we appreciate your feedback!

6/10 Okay

Judith

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
We were there for a Scrapbook retreat, there were far too many restrictions on using the Conference Rooms to make it enjoyable. No one was overly friendly.
Stayed 3 nights in Oct 2023
Response from Lori Hooks~ General Manager on 8 Nov 2023
Thank You for your review, we appreciate your feedback.

10/10 Excellent

LISA

Stayed 1 night in Oct 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , nice parking & convenient!
Stayed 1 night in Oct 2023
Response from GM on 3 Nov 2023
Thank You for the review and we hope to see you again on your future travels

8/10 Good

Edmond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lori Hooks~ General Manager on 8 Nov 2023
Thank You for your review, we appreciate your feedback.

2/10 Terrible

Jo Ann

Travelled with group
Disliked: Staff & service
TERRIBLE! Beds are worn out. Tub are VERY slick. We were in the conference room and made to leave by midnight. I personally had thousands of $$ in that room and it does not lock. We were not allowed ANY food, snacks or drinks other than water in the room. We weren’t allowed to bring food into the conference area to eat unless it was from restaurant which only had hours of 6:30 A to 9:30A and closed until 5P until 7P. How can we get food for lunch that we can eat inside the hotel when the restaurant is closed? This place sucks!!!!! In more ways than one.
Stayed 3 nights in Oct 2023
Response from GM on 3 Nov 2023
Hello,I wanted to thank you for taking the time to write a review. We do have a conference director that does go over the policies of renting out a conference room. We have contracts drawn up that go over the specific times for those rentals. We do have a catering staff that does accommodate food service for conference rentals, I am assuming this was not an added feature that someone wanted when they rented out the conference room. Our Dining hours are 5pm to 9pm

10/10 Excellent

Becky

Stayed 1 night in Oct 2023

10/10 Excellent

Sandra, Berkeley Springs

Liked: Cleanliness, staff & service, property conditions & facilities
From check in to check out my experience at the Days Inn in Flatwoods, WV was excellent. Breakfast was delicious and the biscuits were especially good. I enjoyed my time at the Days Inn.
Stayed 2 nights in Oct 2023
Response from GM on 3 Nov 2023
Thank you for your feedback and we hope to see you again on your future travels.

2/10 Terrible

Donna, Atlanta

Stayed 2 nights in Oct 2023
Response from Lori Hooks ~ General Manager on 8 Nov 2023
Thank You for your review, we are not quite sure why you gave us a low rating, but would like know. If you could please let us know what areas we need to improve for your future stay.

8/10 Good

Phil

Stayed 2 nights in Oct 2023
Response from Lori Hooks ~General Manager on 8 Nov 2023
Thank You for your rating for this hotel.

8/10 Good

Philip, Palmetto

Travelled with partner
Liked: Cleanliness, staff & service
Large hotel with a spacious lobby. We were in the North tower. Room was quiet but the furniture was dated and worn. Bath did not have any grab bars. Breakfast was not appealing. Entry to our room was difficult due to lock and handle issue.
Stayed 1 night in Oct 2023
Response from GM on 3 Nov 2023
Hello,Thank You for your review, we appreciate your feedback. We do have grip bars in the rooms designated to guests who need that extra assistance, however they are not in every room. We hope that you stay with us again in the future.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again
Very nice hotel with restaurant on site. The only problem was almost no WiFi.
Stayed 1 night in Oct 2023
Response from GM on 3 Nov 2023
Hello,Thank You for the review and we hope to see you again on your future visit to the area. The Wifi has been updated since your stay.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and nice staff
Stayed 1 night in Oct 2023
Response from GM on 3 Nov 2023
Thank You for your review and we hope to see you again on your future stays.

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, comfortable, and friendly staff
Stayed 1 night in Oct 2023
Response from Ryan Sparks on 12 Oct 2023
Thank you so much! We are appreciate your kind feedback!