Surfside Beach Trip

The room and bed were great. Upon arrival, I found a note on my door stating the property would be doing upgrades the week I was there and access to my room would be required by workers. When I called the front desk, the woman verified that was correct. I did express that wasn’t ok with me, I didn’t want workers randomly showing up and being in my room. The clerk became defensive and dismissive. It was rude and I didn’t appreciate booking a room and then showing up to the possibility of workers in my room. It felt like a pretty big ask. Just shut down what you need to renovate and don’t disturb your guests.

Pool area was nice but water too cold

Staff are fantastic. Property itself is starting to show signs of neglect mimicking the loss of businesses and properties that surround it (multiple closed office building and mall across the street). AC barely worked - fortunately it wasn't summer time, missing cover on ceiling light, multiple common areas with signs of wear and tear.

The hotel is "new" so looks really nice. The rooms all come with a king bed and 1 or 2 pull out beds. The pull out beds are horrible. The main bed was definitely one of the most uncomfortable ones I've slept in and we travel a lot. We were there 4 nights and room service never came once. I had to call and ask for everything to be replaced which sometimes came right away and sometimes took hours. The hot tub was out the entire stay. The remotes didn't work. The breakfast was only good the day we left because they actually had everything because no one was there. The air conditioning worked great but was EXTREMELY loud. It was a great price compared to others around with the room we needed, free breakfast which was for a limited time I think, and it had a full size fridge and dishwasher if needed so that was nice.

No complimentary water. You have to be an Elite Hyatt member or a bottle of water is $3. Breakfast, I believe ended at 9:30 am, which is way too early. The toilet was a little loose at the bottom, so it moved. Also, they didn't give me any info, on anything, just a key and a room number. No list of local restaurants (that deliver), etc. No coupons, of any sort... No local activities...