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"Second trip here. Loved it the first time before Hilton took over. Housekeeping in the rooms was non existent. We stayed 6 nights and were supposed to have a bed change after 4 nights, plus bed made and towel changed everyday. We were out of the room most of the day with the sign requesting make up the room. Only bed made 1 day without a request. No one ever came to switchout towels or empty the trash. It was a housekeeping joke. Very disappointed. Last time was so much more like a resort where they appreciated us. Also, a friend sent me a gift card and no one in the entire resort knew how to redeem it. everyone kept saying it was a new system. Alexa from Half Cracked tried to help her best (thank you!) but eventually on the last day the hotel manager had to just apply it to the bill. Not sure we will make trip #3 here."

"Clean room. Friendly staff "

"The check in process was very difficult and stressful. The codes to get in did not work. Melissa was very helpful when I called. Furniture in tv room was not comfortable. They did get us a second chair. Pool was nice and warm at first but was cold after the weather got cool. "