Bar (on property)

Reviews of Northbury Hotel and Conference Centre

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 431 out of 1005 reviews" "
Rating 8 - Good. 396 out of 1005 reviews" "
Rating 6 - Okay. 98 out of 1005 reviews" "
Rating 4 - Poor. 53 out of 1005 reviews" "
Rating 2 - Terrible. 27 out of 1005 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very good and clean. The staff are courteous and professional. Unfortunately, the shower in our room was not working due to what appeared to be water not being turned onto the shower. We advised the staff who were working to correct the situation when we checked out on our planned day.
Stayed 1 night in May 2024
Response from Sandip on 15 May 2024
Hi Wayne, Thank you so much for your review. we are so sorry for the inconvenience you faced during your stay. we appreciate your feedback. we will make sure we look after the problem. Please feel free to let us know how can we make your next stay better. Thank you.

6/10 Okay

Doug

Stayed 2 nights in Apr 2024
Response from Sandip on 14 May 2024
Hello Doug,I am so sorry for the experience you had at our hotel. If you don’t mind can you please provide us feedback as to what went wrong during stay. That would help us a lot to improve our services. I apologize again. Thank you.

8/10 Good

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sandip on 14 May 2024
Hey Ian, Thank you so much for your feedback. we really appreciate your review. If there is anything we can improve for your next stay feel free to suggest.

10/10 Excellent

Tysen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Parikshit Patel on 13 May 2024
Dear Tysen, Thank you very much for your positive review. We are looking forward to see you again.

8/10 Good

Joanne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside hotel was recently renovated and it was done nicely. We were charged twice. Once through Expedia and the other through the hotel. However the hotel was quick to reverse the charges.
Stayed 1 night in Apr 2024
Response from Sandip on 11 May 2024
Hi Joanne, We are so sorry for the inconvenience. Thank you sincerely for dedicating your time to providing us with your valuable feedback. We genuinely appreciate your efforts and the insights you've shared.

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here! The staff is so friendly and welcoming. As a young woman I feel safe at this hotel!
Stayed 2 nights in May 2024
Response from Parikshit Patel on 10 May 2024
Emma, Thank you very much for your review and feedback. Looking forward to see you again.

8/10 Good

Nicholas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the $. Our room….Bathroom was very…. Very small. Difficult to use “facilities” …..especially closing/opening door for privacy. Absolutely no room for two occupants. Perhaps facilities are larger, but cannot say with certainty. No telephone in the room.. difficult to reach the front desk to ask questions or gather information. TV control was difficult… remote and TV seemed out of sync. Room was clean, beds comfortable. For one evening short stay we can accept. Anything longer, would recommend alternate accommodation.
Stayed 1 night in May 2024
Response from Neel on 9 May 2024
Hello there,Thank you for your feedback and sorry for the inconvenience. We will take that as a note and try our best to resolve it for your future stay.Regards,Guest attendant, Neel

4/10 Poor

nithinreddy

Liked: Staff & service
Disliked: Property conditions & facilities
Property condition not a 3 star standard
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Nithin,Can you please provide us with feedback as to what went wrong during your stay ? We would really like to make improvements to our service and rooms, and ensure guest satisfactions are made. Looking forward to hearing from you.Thank you.

6/10 Okay

Sandra

Travelled with pets
Disliked: Staff & service, amenities
Staff were nice enough, but not great over all, I had to pay for my service dog, which I have never had to before. Breakfast wasn't good, less than basic.
Stayed 1 night in Apr 2024
Response from General Manager. on 3 May 2024
Hello Sandra,I apologize for the inconveniences you had to face. Can you provide details about exactly what happened when you checked in ? Did you mention that your dog is a service dog ? If you did then please let us know. We will definitely dig into the situation, and find the best solution for you. Looking forward to your feedback. Thank you.

6/10 Okay

Laurie-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sandip on 7 May 2024
Hi Laurie-Ann,Thank you sincerely for dedicating your time to providing us with your valuable feedback. We genuinely appreciate your efforts and the insights you've shared.

10/10 Excellent

Christina, North York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Friendly staff. I wish they had scrambled eggs and bagels at breakfast. Some parts of the parking lot need repair and rocks removed.
Stayed 1 night in Apr 2024
Response from Sandip on 2 May 2024
Thank you so much for taking time to review. I guess had a wonderful stay. we really appreciate that.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sandip on 2 May 2024
Thank you, Paul, for your thoughtful review. Your feedback is appreciated!

10/10 Excellent

manpreet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place, staff were really nice, helpful and their breakfast was best.
Stayed 1 night in Apr 2024
Response from Sandip on 29 Apr 2024
Dear Manpreet Dhillon,Thank you so much for taking the time to leave us a review! We are thrilled to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to everything we needed to do for our time in Sudbury
Stayed 1 night in Apr 2024
Response from Sandip on 29 Apr 2024
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.

8/10 Good

Maryse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Suryanshu on 30 Apr 2024
Dear Maryse,Thank you so much for taking the time to leave us a review! We are thrilled to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.Your kind words means the world to us. We strive to create a welcoming atmosphere where every guest feels valued and at home, and it's fantastic to know that we hit the mark during your stay.We appreciate your feedback and will certainly share your compliments with our team. It's through feedback like yours that we can continue to improve and enhance our services for future guests.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back soon for another fantastic experience.Warm regards,Northbury Hotel.

6/10 Okay

LINE

needed elevator because of my knees but had to do stairs
Stayed 1 night in Apr 2024
Response from Management. on 29 Apr 2024
Hello Line,We will definitely take your feedback into consideration. We are actually working on to bring elevator to this hotel in the near future. Hoping to have it here before your next visit.Thank you for your understanding.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Suryanshu on 29 Apr 2024
Dear Jennifer,Thank you so much for taking the time to leave us a review! We are thrilled to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.Your kind words means the world to us. We strive to create a welcoming atmosphere where every guest feels valued and at home, and it's fantastic to know that we hit the mark during your stay.We appreciate your feedback and will certainly share your compliments with our team. It's through feedback like yours that we can continue to improve and enhance our services for future guests.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back soon for another fantastic experience.Warm regards,Northbury Hotel

8/10 Good

Christina, North York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend. Clean rooms and breakfast is included.
Stayed 1 night in Apr 2024
Response from Sandip on 2 May 2024
Thank you so much for taking time to review. we really appreciate you help.

2/10 Terrible

Jugantar

Disliked: Cleanliness, staff & service
Absolutely terrible service
Stayed 1 night in Apr 2024
Response from Prashant on 26 Apr 2024
Hello Jugantar,I am really sorry if you had to face any inconvenience. Can you please provide me with the details as to what exactly happened with you at the hotel, so I can take necessary actions to avoid this in the future. Looking forward to your much needed feedback. Thank you,General Manager

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Suri on 25 Apr 2024
Dear Tara,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed your experience with us. Providing exceptional service and creating memorable moments for our guests is always our top priority.We are thrilled that you found our facilities suitable for your needs and that our team was able to assist you throughout your stay. Your kind words regarding our amenities, are greatly appreciated.We apologize for any inconvenience you may have experienced during your stay. Rest assured, we take all feedback seriously and will use your comments to continuously improve our services.We look forward to welcoming you back on your next visit to Sudbury, and please do not hesitate to reach out if there is anything we can assist you with in the future.Warm regards,NORTHBURY HOTEL AND CONFERENCE CENTER

2/10 Terrible

Aili, York

Stayed 1 night in Apr 2024
Response from Sandip on 15 May 2024
Hi Aili,Please let us know what went wrong during your stay. We would love to hear your feedback and improve our services to you. Looking forward to hearing from you. Thank you

4/10 Poor

Yaying

Liked: Staff & service
Disliked: Cleanliness
Great services!
Stayed 1 night in Apr 2024
Response from Suri on 25 Apr 2024
Dear Yaying,Thank you for taking the time to share your feedback about your recent stay at our hotel . We are delighted to hear that you enjoyed your experience with us. Providing exceptional service and creating memorable moments for our guests is always our top priority.We are thrilled that you found our facilities suitable for your needs and that our team was able to assist you throughout your stay. Your kind words regarding our amenities are greatly appreciated.We apologize for any inconvenience you may have experienced during your stay. Rest assured, we take all feedback seriously and will use your comments to continuously improve our services.We look forward to welcoming you back on your next visit to Sudbury, and please do not hesitate to reach out if there is anything we can assist you with in the future.Warm regards,NORTHBURY HOTEL AND CONFERENCE CENTER

6/10 Okay

Andre

Stayed 1 night in Apr 2024
Response from Sandip on 15 May 2024
Hi Andre,Thank you so much for you feedback. we really appreciate you review. If there is anything we can help with for your next stay, please let us know. Thank you.

6/10 Okay

Hayley

Stayed 1 night in Apr 2024
Response from Sandip on 13 May 2024
Hey Hayley,Thank you sincerely for dedicating your time to providing us with your valuable feedback. We genuinely appreciate your efforts and the insights you've shared.

8/10 Good

Dante

Travelled with family
Liked: Cleanliness
Old
Stayed 1 night in Apr 2024
Response from Suri on 25 Apr 2024
Dear Dante,Thank you for taking the time to share your feedback about your recent stay at our hotel . We are delighted to hear that you enjoyed your experience with us. Providing exceptional service and creating memorable moments for our guests is always our top priority.We are thrilled that you found our facilities suitable for your needs and that our team was able to assist you throughout your stay. Your kind words regarding our amenities, are greatly appreciated.We apologize for any inconvenience you may have experienced during your stay. Rest assured, we take all feedback seriously and will use your comments to continuously improve our services.We look forward to welcoming you back on your next visit to Sudbury, and please do not hesitate to reach out if there is anything we can assist you with in the future.Warm regards,NORTHBURY HOTEL AND CONFERENCE CENTER

8/10 Good

wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great, we had a really good sleep. The breakfast was very impressive.
Stayed 2 nights in Apr 2024
Response from Sandip on 22 Apr 2024
I'm glad to hear you enjoy your stay! it sounds like you had a wonderful experience with comfortable rooms and a satisfying breakfast

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sandip on 22 Apr 2024
Thank you so much for the respond

8/10 Good

Tracey

Stayed 1 night in Apr 2024
Response from Sandip on 9 May 2024
Hi Tracey,Thank you sincerely for dedicating your time to providing us with your valuable feedback. We genuinely appreciate your efforts and the insights you've shared.

10/10 Excellent

Susan

Stayed 1 night in Apr 2024
Response from Sandip on 9 May 2024
Thank you sincerely for dedicating your time to providing us with your valuable feedback. We genuinely appreciate your efforts and the insights you've shared.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities
Road noises, bathroom vent system noise, mini fridge noise. It was convenient for what i need to do and for the price it was spot on.
Stayed 2 nights in Apr 2024
Response from Sandip on 22 Apr 2024
It sounds like there were a few noise disturbances, but glad it was convenient for your need. if there's anything we can do to improve your comfort next time, just lets us know!

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Sandip on 22 Apr 2024
Thank you so much for your respond.

2/10 Terrible

Peter

Business traveller, Travelled with partner
Disliked: Staff & service
Con artists. Very poor servise . Conflicting information. Not organized. Only care about themselves and not the customers. Not organized. Saw others with conflecting concerns and rate charges. Very concerned. Would not stay here again.
Stayed 1 night in Apr 2024
Response from FD. on 18 Apr 2024
I'm sorry to hear about your negative experience. It sounds like you had a frustrating time dealing with conflicting information, poor service, and disorganization. It's understandable to feel concerned and dissatisfied. Your feedback is valuable and should be addressed by the management to improve their services for future guests.

10/10 Excellent

Girlie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son had his Jiujitsu competition and this hotel is just 9min drive to Laurentian University. Clean and convenient. We love our stay here and breakfast was a plus.
Stayed 1 night in Apr 2024
Response from Sandip on 22 Apr 2024
That sounds like a great experience! Thank you so much for the response

4/10 Poor

Valerie, Hamilton

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Will not return. Bed skirt had something crystallized and stuck to it. There was a very strong odour when we first entered the room, could have been from the bathroom drains. Only amenity was a tube of poor quality shampoo, not even conditioning shampoo. No conditioner, or body lotion, shower cap or cleansing wipes. Bathroom was so small you had to move around the door in the bathroom to close it.
Stayed 2 nights in Apr 2024
Response from Sandip on 22 Apr 2024
Thank you for taking the time to share your recent experience with us. We are truly sorry to hear that your stay did not meet your expectations, and we deeply regret any inconvenience you may have encountered.

10/10 Excellent

Ting

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking
Stayed 2 nights in Mar 2024
Response from Suri on 25 Apr 2024
Dear Ting,Thank you for taking the time to share your feedback about your recent stay at our hotel . We are delighted to hear that you enjoyed your experience with us. Providing exceptional service and creating memorable moments for our guests is always our top priority.We are thrilled that you found our facilities suitable for your needs and that our team was able to assist you throughout your stay. Your kind words regarding our amenities, are greatly appreciated.We apologize for any inconvenience you may have experienced during your stay. Rest assured, we take all feedback seriously and will use your comments to continuously improve our services.We look forward to welcoming you back on your next visit to Sudbury, and please do not hesitate to reach out if there is anything we can assist you with in the future.Warm regards,NORTHBURY HOTEL AND CONFERENCE CENTER

8/10 Good

Mei Heung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Suri on 25 Apr 2024
Dear Mei Heung,Thank you for taking the time to share your feedback about your recent stay at our hotel . We are delighted to hear that you enjoyed your experience with us. Providing exceptional service and creating memorable moments for our guests is always our top priority.We are thrilled that you found our facilities suitable for your needs and that our team was able to assist you throughout your stay. Your kind words regarding our amenities are greatly appreciated.We apologize for any inconvenience you may have experienced during your stay. Rest assured, we take all feedback seriously and will use your comments to continuously improve our services.We look forward to welcoming you back on your next visit to Sudbury, and please do not hesitate to reach out if there is anything we can assist you with in the future.Warm regards,NORTHBURY HOTEL AND CONFERENCE CENTER

10/10 Excellent

Rae

Travelled with partner
Great hotel. Not many options for dining in the vicinity.
Stayed 1 night in Apr 2024
Response from Parikshit Patel on 25 Apr 2024
Thank you very much for your Review. We are looking forward to see you next time.

10/10 Excellent

Lisa

Travelled with family
Liked: Staff & service, property conditions & facilities
Great staff and friendly. They let us check in early while I had a medical procedure so my mom who is 85 could be somewhere safe since she could not drive. Much appreciated! It would have been nice to have had a full service restaurant there.
Stayed 1 night in Apr 2024
Response from Sandip on 22 Apr 2024
It sounds like you had a positive experience with the staff at the hotel, which made a stressful situation much easier for you and your mom.

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service
It is complicated to take for a walk due to the lack of sidewalks
Stayed 2 nights in Mar 2024
Response from Suri on 25 Apr 2024
Dear Carlos,Thank you for taking the time to share your feedback about your recent stay at our hotel . We are delighted to hear that you enjoyed your experience with us. Providing exceptional service and creating memorable moments for our guests is always our top priority.We are thrilled that you found our facilities suitable for your needs and that our team was able to assist you throughout your stay. Your kind words regarding our amenities are greatly appreciated.We apologize for any inconvenience you may have experienced during your stay. Rest assured, we take all feedback seriously and will use your comments to continuously improve our services.We look forward to welcoming you back on your next visit to Sudbury, and please do not hesitate to reach out if there is anything we can assist you with in the future.Warm regards,NORTHBURY HOTEL AND CONFERENCE CENTER

8/10 Good

Sweetson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and friendly staff
Stayed 1 night in Mar 2024
Response from Suri on 25 Apr 2024
Dear Sweetson,Thank you for taking the time to share your feedback about your recent stay at our hotel . We are delighted to hear that you enjoyed your experience with us. Providing exceptional service and creating memorable moments for our guests is always our top priority.We are thrilled that you found our facilities suitable for your needs and that our team was able to assist you throughout your stay. Your kind words regarding our amenities are greatly appreciated.We apologize for any inconvenience you may have experienced during your stay. Rest assured, we take all feedback seriously and will use your comments to continuously improve our services.We look forward to welcoming you back on your next visit to Sudbury, and please do not hesitate to reach out if there is anything we can assist you with in the future.Warm regards,NORTHBURY HOTEL AND CONFERENCE CENTER

2/10 Terrible

April

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible breakfast and outdates facilities.
Stayed 1 night in Mar 2024
Response from Parikshit Patel on 25 Apr 2024
Sorry for your experience. Did you talk to anyone at our facility during your visit? We are being converted to Days Inn by Wyndham and We will be service Days Inn standard Continental hot breakfast.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Parikshit Patel on 26 Apr 2024
Carol, Thank you very much for your feedback. We are looking forward to see you again.

4/10 Poor

Conan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had to change rooms first room had dirty sheets and stains on the floor. Staff was great.
Stayed 1 night in Mar 2024
Response from Parikshit Patel on 26 Apr 2024
We apologize for your inconvenience. We have informed our housekeeping staff to make sure that such things do not happen again. We are looking forward to seeing you again.

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean rooms. Amazing breakfast!!
Stayed 1 night in Mar 2024
Response from Parikshit Patel on 26 Apr 2024
Thank you very much for your feedback. We are looking forward to see you again.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and secure. Great Breakfast facility/food/service included.
Stayed 1 night in Mar 2024
Response from Parikshit Patel on 25 Apr 2024
Thank you very much for your Review. We are looking forward to see you next time.

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy on Saturday otherwise great with fantastic breakfast
Stayed 3 nights in Mar 2024
Response from Parikshit Patel on 26 Apr 2024
We are sorry that some of our guests may have caused noise disturbance. But We are glad that you have liked our breakfast.

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's central and easy access
Stayed 3 nights in Mar 2024
Response from Parikshit Patel on 26 Apr 2024
Thank you very much for your review. We are looking forward to seeing you again.

10/10 Excellent

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Friendly Staff. Clean.
Stayed 1 night in Mar 2024
Response from Parikshit Patel on 26 Apr 2024
Thank you very much for your review. We are looking forward to seeing you again.

10/10 Excellent

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, good food, clean bright rooms.
Stayed 1 night in Mar 2024
Response from Parikshit Patel on 26 Apr 2024
Thank you very much for your review. We are looking forward to seeing you again.

10/10 Excellent

Laurie-Ann

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Parikshit Patel on 26 Apr 2024
Thank you very much for your review. We are looking forward to seeing you again.