Luxury Cabin (Cabin 24) | Premium bedding, free WiFi, bed sheets

Reviews of No Name City Luxury Cabins & RV

2.5 out of 5
No Name City Luxury Cabins & RV
20899 Pleasant Valley Dr, I-90 Exit 34, Sturgis, SD

Reviews

8.6

Excellent

Rating 10 - Excellent. 120 out of 231 reviews" "
Rating 8 - Good. 71 out of 231 reviews" "
Rating 6 - Okay. 18 out of 231 reviews" "
Rating 4 - Poor. 11 out of 231 reviews" "
Rating 2 - Terrible. 11 out of 231 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Jan

Stayed 1 night in Sep 2023

4/10 Poor

Donna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Things were falling apart. Nobody was around to help. Very spendy for the shape it was in Great location for what we needed
Stayed 4 nights in Aug 2023
Response from Sherry B on 6 Sept 2023
We are so sorry that things weren't great for your stay. We are a small staff working to keep things nice, so we are often out cleaning or maintaining the property. That is why the phone number is posted on the office door in case we are not available in the office. We always fix things as soon as we notice they are broken or as soon as someone notifies us of broken items. We are replacing the door of the cabin you were staying in. If there is anything else, we will definitely take care of it for future guests. Again, we are sorry that we missed the mark for you. We take complaints very seriously.

10/10 Excellent

Marilyn

Stayed 1 night in Aug 2023
Response from S Bumgardner on 22 Aug 2023
Thank you for your review. I hope the rest of your trip home was great. If you ever get back this way, please come see us again.

10/10 Excellent

Greg

Liked: Cleanliness, room comfort
Stayed 7 nights in Aug 2023
Response from S Bumgardner on 16 Aug 2023
Thank you for giving us such a high mark.

8/10 Good

Arturo

Liked: Cleanliness, property conditions & facilities
Nice people manage the property. Restraunt convenient.
Stayed 4 nights in Aug 2023
Response from S Bumgardner on 16 Aug 2023
Thank you for letting us know what you liked about your stay.

10/10 Excellent

Hilda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very affordable and friendly
Stayed 1 night in Jul 2023
Response from S Bumgardner on 16 Aug 2023
Thank you for the great review and nice comments. We take pride in being friendly and appreciative of our customers.

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from S Bumgardner on 16 Aug 2023
Thank you for leaving a score for us

8/10 Good

Marvin

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
wanted to try something different instead of staying in motels
Stayed 1 night in Jul 2023
Response from S Bugmardner on 26 Jul 2023
Thank you for your review. We hope you enjoyed your "something different"

8/10 Good

Tianzhu

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from S Bumgardner on 26 Jul 2023
Thank you for taking the time to give us a review.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from S Bumgardner on 16 Jul 2023
Thank you for taking the time to leave us a rating. We do take our reviews seriously and try to improve wherever we can and we love hearing from our guests.

10/10 Excellent

Matt

Liked: Cleanliness, amenities, property conditions & facilities
Over all great.
Stayed 1 night in Jul 2023
Response from S Bumgardner on 10 Jul 2023
Thank you for the '5' on your review. We are happy that you enjoyed your stay.

4/10 Poor

Jessica

Travelled with group
Disliked: Cleanliness, room comfort
Never again
We had a cabin without bathroom! When we went to use the bathroom most of them were locked the whole 5 days we stayed! We had to use the the bathrooms in the laundry room and was very uncomfortable when you come out and a man is there washing hands! Brushing your teeth with shared bathrooms in very uncomfortable as well! Pool was in need of redoing! The pool has a leak so they fill it with hose water and it makes the pool extremely cold and the kids can’t use the hot tub When they drain the pool, they flooded the little park! Showers were small and water was very unpredictable on temp and couldn’t adjust the shower heads! Hair in drains and floor had standing water everywhere!! Beds were ok! Hot tub was out of order! Pictures from the site need to be updated! The man there was very crabby and rude! People are very unfriendly!
Stayed 2 nights in Jul 2023
Response from S Bumgardner on 9 Jul 2023
We are very sorry you did not have a good experience. We do pride ourselves on being clean, friendly and helpful and do receive many great compliments on our staff and facilities. We are a campground and not a hotel, so our amenities are understandably different. Unfortunately, we have had to repair the hot tub 3 times in the past 2 weeks due to guests who didn't follow the rules. The pool does not have a leak and it does not get drained. The water is displaced when we vacuum the bottom of the pool from all the debris we get from the rain we have had. That does require us to fill the pool after a good vacuuming. Also, the daily rain storms have caused the mud you are showing in the park area. We wish you would have spoken with one of us. We aren't trying to make excuses, but explain some of the things you had trouble with. We do try very hard to help our guests have a great time while staying in our park as well as have everything clean for everyone. Again, we are very sorry things did not go as you had hoped. We will be using your situation to address any items we can correct.

10/10 Excellent

Carol

Stayed 1 night in Jul 2023
Response from S Bumgardner on 22 Aug 2023
Thank you for your review.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice cabins but no bathroom in them. Good food at nearby bar.
Stayed 1 night in Jul 2023
Response from S Bumgardner on 9 Jul 2023
Thank you for your comments. We do try to keep the cabins and shower/bathroom houses clean and ready for our guests. We have some cabins that do have bathrooms and some that do not. The bathroom cabins do sell out very quickly. We are happy you enjoyed your food as well. Hopefully we will get a chance to see you again.

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from S Bumgardner on 9 Jul 2023
Thank you for your review.

4/10 Poor

Jeanne

Travelled with family
Disliked: Cleanliness
Mold all over bathroom. 9 pm loud engines and microphone began
Stayed 3 nights in Jun 2023
Response from S Bumgardner on 26 Jun 2023
I am sorry you did not have a great stay. We were unaware of a microphone used. We do try to enforce quiet hours and are sorry that we were unable to take care of that. I take comments seriously and will be looking that cabin over to correct any issues.

6/10 Okay

Rebecca

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from S Bumgardner on 22 Jun 2023
I am sorry you didn't have a great stay. I did try to reach out to you on your real time review so I could try to help you but we didn't get a response. We take reviews seriously and try to make things nice for each guest.

4/10 Poor

Teresa

Travelled with family
Disliked: Amenities, property conditions & facilities
It was easy to get to.. the room was musty smelling the air conditioner was so loud you couldn't use. The beds were nasty stained with something i would hate to guess what it was. You cannot use the microwave unless you turn everything else off including the lights,then it will only run for 30 seconds before it shuts off and you have to reset the outlet. The room was just dirty.
Stayed 3 nights in Jun 2023
Response from Manager on 17 Jun 2023
I am so sorry things didn't go as well as they should have. We were not aware of the problems you described. We take complaints very seriously and will definitely work to correct the issues immediately.

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from S Bumgardner on 15 Jun 2023
Thank you for taking the time to review our property

10/10 Excellent

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from S Bumgardner on 15 Jun 2023
Thank you for the 5 on your post stay review.

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cozy cabins with friendly owners and staff.
Stayed 3 nights in May 2023
Response from S Bumgardner on 15 Jun 2023
Thank you for the nice comments

8/10 Good

Bridget

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Nice place, clean, served it's purpose, easy to find. The only downside, no shelving in the bathroom to set anything. Would stay there again.
Stayed 2 nights in May 2023
Response from S. Bumgardner on 24 May 2023
Thank you. I appreciate the comment about the lack of shelving. We are always wanting to hear from our guests about what could make things easier for them.

8/10 Good

Brandy

Liked: Room comfort
Stayed 1 night in May 2023
Response from S. Bumgardner on 24 May 2023
Thank you!

10/10 Excellent

Eva

Travelled with partner
Awesome place and very clean
Stayed 1 night in Aug 2022

10/10 Excellent

Nora

Stayed 1 night in Oct 2022
Response from Sherry on 13 Oct 2022
Thank you for your great review!

8/10 Good

Michele

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful setting. No instructions for shower.
Stayed 2 nights in Sep 2022
Response from Sherry on 12 Sept 2022
I'm sorry you weren't given the instructions. Hopefully the rest of your trip was great!

10/10 Excellent

Karen, Diamond

Travelled with family, Travelled with pets
Liked: Amenities, property conditions & facilities
Hosts and employees were very personable and quick to answer questions. Clean, comfortable. Hot tub was amazing! Will be back!
Stayed 4 nights in Sep 2022
Response from Sherry on 12 Sept 2022
Thank you! We take pride in trying to keep things nice for our guests! See you on the next trip!

10/10 Excellent

Stephenie, Spokane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome customer service had a late check in and everything was ready to go for our room clean and spacious little cabin
Stayed 1 night in Sep 2022
Response from Sherry on 12 Sept 2022
Thank you! We are happy things worked great for you!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022
Response from Sherry on 7 Sept 2022
Thank you for giving us a 10!

10/10 Excellent

Phuong

Travelled with family and small children
Liked: Amenities, property conditions & facilities
We had an amazing time. No complaints whatsoever
Stayed 2 nights in Aug 2022
Response from Sherry on 29 Aug 2022
Thank you. We are so happy you enjoyed your stay with us!

10/10 Excellent

Josh

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Ylani

Travelled with partner
Disliked: Cleanliness, amenities
Unfortunately we woke up with bug bites on our bodies. The cabins look fairly new, but the description said shared bathrooms, but there are no bathrooms just toilets that you have to walk to. I dropped my earring behind the bed and the floor was full of dead moths, etc.
Stayed 1 night in Aug 2022
Response from Sherry on 12 Aug 2022
I am terribly sorry your experience was not great. I did leave a map in your cabin that showed where the shared bath house and shower house are. They are shared with other campers as advertised. I’m not sure about the bites but I will check the cabin for anything. Part of the camping experience is that there can and will be bugs. We clean cabins after every guest including under all beds but this time of year the bugs are trying to get inside and we they will show up between a stay. We do everything we can to provide a clean comfortable stay. Please contact us with any more comments as we do take your complaints seriously.

8/10 Good

Tyler

Liked: Cleanliness
Stayed 3 nights in Jul 2022

10/10 Excellent

Michelle

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Sherry on 11 Aug 2022
Thank you!

10/10 Excellent

Bill

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was nice and clean and the owners were great!
Stayed 5 nights in Jul 2022
Response from Sherry on 3 Aug 2022
Thank you!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2022
Response from Sherry on 3 Aug 2022
Thank you!

10/10 Excellent

Britta

Liked: Cleanliness, amenities
Stayed 1 night in Jul 2022

8/10 Good

Crystal

Stayed 4 nights in Jul 2022

10/10 Excellent

William

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The cabin was clean and the staff were friendly and helpful
Stayed 1 night in Jul 2022
Response from Sherry on 25 Jul 2022
Thank you for your comments. We appreciate hearing from our guests!

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, room comfort
Perfectly met my needs.
Very clean, very friendly, and will def go back. Good food as well!
Stayed 1 night in Jul 2022
Response from Sherry on 22 Jul 2022
Thank you for your great compliments! We look forward to your next visit!

8/10 Good

Holly

Stayed 4 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022
Response from Sherry on 18 Jul 2022
Thank you!

8/10 Good

Helen

Liked: Cleanliness
Convenient area
Positives—Stayed in cabin with bathroom. Doable size for two people, would be cramped with four. Microwave and fridge nice to have. washer dryer facility…reasonable for $2 per wash load, $2 per dry load (40min dry time) Workers at check in and restaurant are nice. Location is fantastic—we traveled to devils tower, Mount Rushmore, North Dakota, rapid city and other areas. Convenient to freeway. Has pool and hot tub—did not use so don’t know condition—pool water did look cloudy. Negatives-Cabin smelled of sewer mixed with pine-sol cleaner the entire stay. Mattress needs replacing, awful crater dip in center. Jets in tub do not work. Tub faucet is pulled away from wall, needs to be fixed. Had to wash bath towels or get charged for extra. Luckily we had only two people in cabin stocked for four—except only one hand towel. If need more $3 charge. Bought some at Walmart—cheaper and can use at home. Windows do not open so no fresh air unless prop unscreened door. Ran ac unit entire stay.
Stayed 6 nights in Jul 2022
Response from Sherry on 17 Jul 2022
Thank you for the review. We do try to fix things as quickly as we know about them. Thank you for bringing them to our attention.

8/10 Good

Angela

Stayed 1 night in Jul 2022

6/10 Okay

Jane

Travelled with family
Liked: Property conditions & facilities
It had a lot of beds so our family had enough. The sofa bed was broken and looked like it had been fixed to be a sofa but would not recline. The cabin was clean. The bathrooms were clean but the shower area was not. It was convenient for the trip.
Stayed 2 nights in Jul 2022
Response from Sherry on 17 Jul 2022
I am sorry that your stay was not up to your standards. We do work very hard to keep things clean, but sometimes we don't get into the showers after guests have made a mess and before the next guest as quickly as we would like to. We do try to check them often for that reason. I will be looking into the futon in your cabin and see why it wouldn't recline. I was not aware I had a problem, but I will be checking immediately. Thanks for bringing that to our attention. I hope the rest of your trip was great.

10/10 Excellent

Sharon

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Owners were super friendly and helpful would stay again next time
Stayed 5 nights in Jul 2022
Response from Sherry on 13 Jul 2022
Thank you! We love taking care of our guests!

8/10 Good

Arthur

Liked: Cleanliness, room comfort
enjoyed our stay. very helpful staff. nice place
Stayed 5 nights in Jul 2022
Response from Sherry on 8 Jul 2022
Thank you for your compliments

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The cabin is in a great location, outside of sturgis, so you get that camping feel. An close enough to town to get a bite to eat or go shopping.
Stayed 6 nights in Jul 2022
Response from Sherry on 8 Jul 2022
Thank you. We love to hear what our guests love about the campground and the area.

10/10 Excellent

Maria, Rochester

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My kids enjoyed the cabin and the area.
Stayed 3 nights in Jul 2022
Response from Sherry B on 8 Jul 2022
We are happy that you had a good time.

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, room comfort
Great stay
We wanted a family/friend vacation to the Hills. Its a great place to stay. The cabins we clean, comfortable and private. The owner/manager was very nice and helpful. The bathroom house had a dummy sink or it was just broken. Affordable and family friendly.
Stayed 4 nights in Jun 2022
Response from Sherry on 5 Jul 2022
Thank you for the great compliments. I will try to find out the answer for the sink you are talking about. We are glad you enjoyed your stay otherwise. Thanks again.