"I was very disappointed with my stay at The Caledonian Hotel, Fort William.
On the first night, I found a piece of glass in my bed, which caused a small cut to my elbow. Although this was reported and the room was cleaned, further issues followed. The next day, my daughter and I returned to find water throughout the bathroom, which was reported but never investigated.
The following morning, the bathroom light began malfunctioning. Despite being told maintenance would attend, nobody arrived. Shortly afterwards, water started pouring through the light fitting, causing it to flash and make electrical noises. Given the obvious risk posed by water and electricity, this was a serious safety concern.
When I requested an alternative room, none was available and staff could not say when one might become free. As a result, I chose to check out early and book accommodation elsewhere.
The hotel provided a partial refund of £70, which I appreciated, but I was disappointed that the final night's stay and breakfast were not refunded given the circumstances.
Fort William is beautiful and the hotel's location is excellent, but unfortunately my stay was overshadowed by repeated issues and a significant safety concern."
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