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Reviews of Best Western Plus The Arden Park Hotel

2.5 out of 5
Best Western Plus The Arden Park Hotel
552 Ontario St, Stratford, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 642 out of 1004 reviews" "
Rating 8 - Good. 270 out of 1004 reviews" "
Rating 6 - Okay. 58 out of 1004 reviews" "
Rating 4 - Poor. 22 out of 1004 reviews" "
Rating 2 - Terrible. 12 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy our stays at this hotel. Well appointed rooms, very clean.

10/10 Excellent

Sabina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distant to the Festival Theatre was a big plus.
Stayed 1 night in May 2024

8/10 Good

David, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property
Stayed 1 night in May 2024

8/10 Good

JENNIFER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean room. Convenient location situated close to Avon theatre and downtown Stratford
Stayed 1 night in May 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The accommodations were fabulous. There were 4 of us and the lady in reception gave us adjacent rooms which was great! The mattress and pillows were so comfortable. The breakfast was delicious and well priced!
Stayed 1 night in May 2024

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient. Staff nice.
Stayed 2 nights in May 2024

6/10 Okay

Dorothy

Travelled with partner
Liked: Cleanliness
Nice big, quiet room with lots of very soft pillows. But it took 3 requests for a foam pillow to finally be told the hotel has none! Lovely blonde lady serving breakfast Sat. in dining room.
Stayed 2 nights in May 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Super-clean and quiet. Nice large room!
Stayed 3 nights in May 2024

10/10 Excellent

CAROLE

Liked: Cleanliness, property conditions & facilities
Great property!! Front desk staff were training but were during well
Stayed 1 night in May 2024

10/10 Excellent

Wally

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to Stratford Festival
Stayed 1 night in May 2024

10/10 Excellent

Zalan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and convenient
Stayed 1 night in May 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Andrea

Liked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Jamie-Leigh

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with comfortable rooms.
Stayed 1 night in May 2024

2/10 Terrible

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
NOISE!
Stayed 1 night in May 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy my stay at the Arden Park. It is convenient to downtown and to the Stratford Mall for a couple of hours of shopping and browsing. The food is excellent and the restaurant very pleasant. The staff is always friendly and very helpful. It is my favourite place to stay in Stratford when I visit the Festival each season.
Stayed 1 night in May 2024

6/10 Okay

Amy

Smells
Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Stayed 1 night in Apr 2024

6/10 Okay

Isaac, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
was not informed that a $200 hold would be placed on the credit card. for a $210 per night stay that hold is exorbitant and unnecessary, $100 would have been fine and the bigger problem is that the staff never told us...
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service
Comfortable, good service, the restaurant offered good options and service. The room was clean and well maintained, however showing signs of age, an update is needed.
Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Stayed 1 night in Apr 2024

10/10 Excellent

Tristan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, room was nice and staff were helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Katie

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 1 night in Apr 2024

6/10 Okay

Ashley

Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The pool looked pretty dirty. There was a hockey tournament going on so a bunch of adults were sitting outside the elevator and in the pool area drinking beers and coolers while their kids played hockey in the hallways and ran around the pool area yelling and screaming. We came down for breakfast and conveniently the kitchen was closed and the power kept flickering in and out but that may have been due to the weather. The staff did not have a great attitude coming in and us leaving. The stay was "just okay".
Stayed 1 night in Apr 2024

10/10 Excellent

Ingrid van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a great location with ample parking and walking distance to just about everything. Our room was spacious, super clean and we loved the bedding and extra pillows. Dining and use of the computer and printer was very convenient for us. The front counter staff on arrival was friendly and helpful as well. I would definitely stay here again.
Stayed 1 night in Apr 2024

8/10 Good

Silvana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Liz

Great stay
Stayed 2 nights in Apr 2024

4/10 Poor

Arnold

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jaqueline

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

GARY

Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Staff & service, property conditions & facilities
We really enjoyed our stay. All of the staff were lovely. The pool & hot tub were great, despite the jets not working. We had an excellent dinner in the rest. The location was within easy walking distance of downtown and a lovely cafe next door (Romeos). Our suite was perfect for the 4 of us.
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful staff. Looks newly renovated but shower door didn’t fully close.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tony

Business traveller
Liked: Amenities
I always stay here when I am travelling. The rooms are clean and well appointed. Staff is great.
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!!
Stayed 2 nights in Apr 2024

8/10 Good

Lindsey

Stayed 1 night in Apr 2024

10/10 Excellent

B

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific hotel in Stratford, ON. Staff are wonderful - Vanessa at Reception was very helpful, friendly and professional; Margaret (probably Housekeeping) noticed my difficulty in using my room key to enter (made the mistake of having it right by my cellphone) came to see how she could help and assisted me in getting into my room. Our room is clean and inviting - slept very well on the king bed. Especially love the self-serve coffee in the lobby - nice and generous touch for guests!
Stayed 1 night in Apr 2024

8/10 Good

Ron

Stayed 2 nights in Apr 2024

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Laurie

Food was very good.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely room, comfortable and clean, good view and quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 4 nights in Mar 2024

10/10 Excellent

Launda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024