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Reviews of Tanglewood Suites

2.5 out of 5
Tanglewood Suites
MA-102, Stockbridge, MA

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 15 reviews" "
Rating 8 - Good. 2 out of 15 reviews" "
Rating 6 - Okay. 3 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so lovely and peaceful. I love the classic mid-century modern aesthetic. For visitors to the National Shrine of Divine Mercy, the Inn’s location couldn’t be more perfect with only a 5-minute walk to the Shrine.
Stayed 2 nights in Oct 2023
Response from Carole on 20 Oct 2023
Thank you for taking the time to comment. You were a lovely guest -- move again.

2/10 Terrible

Verified traveller

Travelled with family
Unhappy Stockbridge Visitor
Let me preface this review with the statement that I have never left a bad review before. I only leave good reviews and chalk up the bad stays to experience. This time I felt that I needed to leave a bad review. We were not actually there long enough to completely fill out the review. We moved out luggage in and went out to lunch. The picture on the website did not reflect a damp basement apartment. When we returned there was no heat so the owner came to turn it on complaining that it was to expensive to set the bedroom at 73 but she did it. My husband and I were uncomfortable with her attitude so we moved our bags back into the car and left. We found a room elsewhere.
Stayed 3 nights in Oct 2023
Response from Carole on 12 Oct 2023
I am so sorry this guest had a bad experience. We strive to do whatever we can to make each guest happy. I was the one to turn on the heat at their request and I did not complain, I explained. They were miffed and unpleasant to me because the heat was not on. I explained (as I was turning on the heat) that it was 70 degrees outside so that is why the heat was not on. The man spoke with his back to me so I missed what he said, and the wife said the heat had to be at exactly 73 degrees. It does take a few minutes to get to the temperature set but we are sorry they left without giving the heat a chance. I was concerned and asked other guests if they wanted heat, they laughed and said no it was warm out. This building has no basement. The ground floor suites walk out. have full-sized windows, and sliding glass doors - not sure why they thought it was a basement(?)We feel very sad they were disappointed and wish they would have told us they were leaving but they chose not to.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night, after a concert at Tanglewood, in the smaller of two suites created in the lower level of a deck house (the owner Carole lives upstairs). The location was very convenient for us (~5 miles from Tanglewood), and quiet and rural with nice grounds. The suite was comfortable and clean. Carole kept in touch to make sure we knew how to find the address and set a time to greet us and show us the suite. The only negatives would be that the hot water could come faster and the “continental breakfast” (croissants, melon and ground coffee left in the fridge) could be more varied. After checking out we visited Naumkeag, a beautiful Trustees of Reservations property which Carole recommended, only a mile away. Overall, T.S. offers nice, convenient accommodations with friendly service by the homeowner (note that credit cards aren’t accepted). Not fancy or new but comfortable and roomy.
Response from carole on 5 Sept 2023
Thank you for taking the time to comment. W are so pleased you enjoyed your stay -- come again

10/10 Excellent

Alfred

Stayed 2 nights in Jul 2023
Response from carole on 4 Aug 2023
Thank you for coming and for taking the time to write a review

6/10 Okay

Patricia

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2022
Response from owner on 18 Jul 2022
We are flabbergasted. This woman's husband went out of his way to say that the location, the grounds, and the suite was exactly what he was looking for and enjoyed. We gave them a free upgrande and now a 6 rating? The only negative comment Patricia, his wife, made was that she wanted more than a continenatl breakfast. Sadly with inflation we offer continental breakfast so we do not have to raise prices which most guests appreciate.

6/10 Okay

Verified traveller

Travelled with family
A very pretty location, quiet and peaceful; lovely view out large glass doors in the large bedroom. The arrangement of the 2 bedrooms and the bathroom was awkward - latter is wholly in the large bedroom. Minor complaints: Water needed to run for several minutes to get hot; very slow WiFi.
Stayed 1 night in May 2022
Response from Carole on 19 Jun 2022
My goodness -- pretty location, quiet, large and it gets a 6? Yes water runs longer for hot to come up in one suite. Plumber has been out and has done what he could. In other suite almost immediate. Sadly we have no control over speed of WiFi - wish we dwell-located, peaceful quiet and beautiful place is a 6 -- ?

10/10 Excellent

sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carol is wonderful
Stayed 1 night in Apr 2022
Response from Carole on 8 Apr 2022
Thank you for takingthe time to comment. You werewonderful guests and we hope you come again

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

4/10 Poor

Dale T

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Carole on 2 Feb 2022
Sorry this guest left no written comment that we might respond to and no full name so we would know who the guest was. 2 out of 5 is an unusual rating for us and we have liked to respond ???

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Carole on 14 Sept 2021
We are delighted you enjoyed your stay --- come again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had difficulty finding the place. However after phoning Carol, she not only directed us to the location she drove us to the festivities and recommended things to do. The room was clean and comfortable. The only thing missing was no coffee setup.
Stayed 1 night in Dec 2019
Response from Carole on 10 Dec 2019
So glad you enjoyed your stay. We love to please. Oh no!! There is a coffee set up and evidently I did not show it to you. Accept my apologies and come again -- you were delightful guests

8/10 Good

Diane, Colorado

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was mid-centuary modern, so interesting. We had a hard time finding it as Google maps had it way wrong and I had no contact info other than email. If you do book be sure you get location info! Carole was very nice.
Stayed 2 nights in Sep 2019
Response from Carole on 2 Oct 2019
Thank you for taking the time to comment. We were delighted to have you -- come again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Carole on 22 Aug 2019
How nice to give The Cottage a perfect 5 stars. Sio pleased you enjoyed your stay

10/10 Excellent

Robin, NYC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous experience. The owner is very hospitable and charming. The room was well-appointed and spacious, and there is plenty of outdoor space to enjoy as well. Highly recommended.
Stayed 2 nights in Aug 2019
Response from Carole on 5 Aug 2019
You were lovely guests. Thank you for the review and come again