Stöckalp - Cheselen

I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.

Hotel location is great, close to everything, shops, eating and train station. Room was small but clean, bathroom was really small but everything working and in good quality. Alisa the receptionist was lovely, really helpful and always had a smile on her face. Location of the hotel is noisy, front room with people and back room with traffic. It was really hot so the window had to be open. Tea and coffees facilities at the reception was great.

Amazing experience. Staff was super friendly and gave early check-in as well. 100% recommended.