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Reviews of Best Western Plus Franciscan Square Inn and Suites

2.5 out of 5
Best Western Plus Franciscan Square Inn and Suites
200 Franciscan Square, Steubenville, OH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 524 out of 695 reviews" "
Rating 8 - Good. 130 out of 695 reviews" "
Rating 6 - Okay. 24 out of 695 reviews" "
Rating 4 - Poor. 9 out of 695 reviews" "
Rating 2 - Terrible. 8 out of 695 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy, Urbana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to more than one eating establishments.
Stayed 1 night in May 2024

6/10 Okay

Penny

Liked: Cleanliness, staff & service, amenities
Found the mattresses uncomfortable - there was a lot of noise over night from the atrium into the lobby. Staff were super nice.
Stayed 1 night in May 2024

6/10 Okay

Larry

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I was extremely disappointed in the cleanliness of the room. There was a lot of dirt buildup in the corners
Stayed 3 nights in May 2024

6/10 Okay

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bed was noisy. Bathroom door wouldn't stay open.
Stayed 1 night in May 2024

10/10 Excellent

STEVEN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot drink machine was a great feature.
Stayed 2 nights in May 2024

10/10 Excellent

Maria

Travelled with family
Very clean,comfortable and attractive. The bed was amazing! Slept great!
Stayed 1 night in May 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel - the absolutely best in town!
Stayed 1 night in May 2024

10/10 Excellent

Meaghan

Liked: Cleanliness, staff & service, property conditions & facilities
Always a nice place to stay when visiting my daughter at Franciscan. Place is very clean. Staff is accommodating.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay while visiting Steubenville. Plenty of (well-lit) parking, a few places to eat right next door to the hotel, good breakfast included. The only downside was the noise above my room (heavy footsteps, scraping sounds of furniture being moved) which made it difficult to sleep for a couple of nights.
Stayed 7 nights in Apr 2024

10/10 Excellent

Timothy

Stayed 1 night in Apr 2024

8/10 Good

George, Chapel Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ronnie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues. Staff and breakfast was great.
Stayed 2 nights in Mar 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a suite
We booked a king suite, it was just a regular king size room definitely not a suite I’m used to. Other than the false advertising it was a good experience. Staff was friendly, room was clean, pool was nice for the kids, and breakfast was yummy.
Stayed 1 night in Feb 2024

10/10 Excellent

Maureen

Stayed 1 night in Feb 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with friendly staff.
Stayed 4 nights in Feb 2024

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great place to stay! Clean and comfy. We loved the pool, and the breakfast was yummy!
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeniffer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating for my family. Friendly staff was immediate and throughout the whole time! We will definitely be back
Stayed 2 nights in Feb 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place. Would stay again!
A very nice place. Bed is comfortable. We appreciate the in-room features. Floor was not that clean. We felt the need to wipe our bare feet all the time. We also would have preferred a door on the shower. Over spray made the floor wet. The bed and linens were clean. That's the most important thing. I was lost on the "Eco-friendly" rating. Who is the guest that verifies those efficiencies? Travelers want a clean comfortable room.
Stayed 1 night in Jan 2024

10/10 Excellent

Austin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Decent hotel. Definitely the spot if your spawn is a Frany. Irish pub is solid
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Raymond

Business traveller
Liked: Amenities
The hotel is clean, inviting and well- maintained, with a great restaurant right across a little street. It has all the amenities anyone could want. Most of all, though, Nicole, at the reception desk, was super helpful on every topic and in every way! She is an outstanding representative for Best Western, and an all around great person. Would highly recommend a stay here!
Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed in every season and it is like coming home. The front desk Tim and Lisa have been super always smile never hurried. We will be returning to Steubenville in late summer and Best Western will be our first choice.
Stayed 4 nights in Jan 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Great location. Wish weather had cooperated so we could have tried the new ice rink.
Stayed 1 night in Dec 2023

10/10 Excellent

Emily

Stayed 3 nights in Nov 2023

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay here every time we visit Steubenville, love it.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Good enough for the night
I had a family member in the hospital and needed a place near by to stay. I picked this location based on location and reviews. I was on the first floor and the curtains didn't close all the way. As a woman traveling alone that made me a bit uncomfortable, paired with being given the room by the exit. I'm pretty forgiving when it comes to at lot of things but not cleanliness. The stand next to the bed has something that was previously spilled down the side of it there was noticable dirt throughout. The sheets felt like there was crumbs in them. The bed was comfy if you didn't want to sit on it because the middle sink in and when you turned in bed it made a loud noise. It was good enough for one night of much needed sleep, but I would not recommend for a longer stay and not at the price they charge.
Stayed 1 night in Dec 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Management on 4 Dec 2023
Thank you for the review, We look forward to seeing you again soon!

8/10 Good

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and very nice. My daughter loved staying in such a nice room. The bathroom was very nice and wverything was pretty clean. Just needed some regular maintenence like recaulking the shower. We picked this hotel because the other one nearby did not have a pool like this one. The pool was okay. It was not busy and we were able to use it on our night there. It was nice that they provided a shower in the pool area that you could rinse the chemicals off afterwards. However that water was very cold. The pool itself was not very warm either but at least it was not freezing cold like the shower. The phone in our room did not work so i had to walk to the main desk to ask for extra towels. Two girls with long hair need 2 towels each to shower. They were very friendly at the desk and quickly provided the extra towels. We were new to the area and asked the front desk staff questions on best places to park downtown, where to eat, etc. They were very friendly and very knowledgeable of the area. Very helpful to us. Check in and check out was very easy. Overall a very good hotel. I only wish the facilities out front had longer hours. They have a nice ice skating rink and some food places and shops right outside that you can walk to but they closed pretty early and were not open again u til after we had to checkout the next day.
Stayed 1 night in Nov 2023
Response from Hotel Management on 4 Dec 2023
Thank you for taking the time to provide feedback from your time spent with us. We look forward to welcoming you back again soon!

6/10 Okay

Mai Leen

Stayed 1 night in Nov 2023
Response from Hotel Management on 4 Dec 2023
Thank you for the review, We look forward to seeing you again soon!

10/10 Excellent

Rosanna, Sammamishs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly hospitable staff and superbly clean and comfortable accommodations made this place a favorite stay on our Midwest tour of college campuses. Thank you, Best Western Plus Franciscan Square Inn and Suites.
Stayed 1 night in Nov 2023
Response from Hotel Management on 4 Dec 2023
Thank you for the review, We look forward to seeing you again soon!

10/10 Excellent

Ryan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. I would stay again.
Stayed 1 night in Nov 2023
Response from Hotel Management on 4 Dec 2023
Thank you for the review, We look forward to seeing you again soon!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EV charges not working
I have an electrical car. While there was a charger in the parking lot, it did not work.
Stayed 4 nights in Oct 2023
Response from Hotel Management on 2 Nov 2023
Hello Robert, Thank you for the review, we are aware of the charging station not working and are working with the company to get this correct. We look forward to welcoming you back again soon!

10/10 Excellent

Allisavet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Management on 31 Oct 2023
Thank you for the 5 out of 5 rating!

10/10 Excellent

Jerome

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations! I definitely would recommend it, and look forward to staying there again.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 23 Oct 2023
Thank you, Jerome, for the feedback, we appreciate you choosing to stay with us.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 23 Oct 2023
Thank you for staying with us, We appreciate your business and look forward to welcoming you back again soon!

10/10 Excellent

Darla

Stayed 2 nights in Oct 2023
Response from Hotel Management on 14 Nov 2023
Thank you Darla for the 5 out of 5! We look forward to seeing you again soon!

4/10 Poor

kristin

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
the first shift staff was very nice and check in was easy but we got in late due to a concert and the third shift staff was extremely rude about something as simple as buying a protein shake from the snack area… not only that but i found a fingernail under my bed sheets!! the outside scenery was very beautiful and had food options on the outside.. it was a place to sleep for the night but it was a slightly below average experience..
Stayed 1 night in Oct 2023
Response from Hotel Management on 19 Oct 2023
Hi Kristin,Thank you for taking the time to provide feedback from your time with us. I apologize for the experience you had with our third shift team member. I hope that you can give us another chance to show you our true hospitality.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay When Visiting Franciscan Univ.
A very good overall experience. The staff was very friendly and efficient. The room was very clean and comfortable. Thank you.
Stayed 1 night in Sep 2023
Response from Hotel Management on 19 Oct 2023
HI Paul,Thank you for providing feedback from your time with us. We look forward to welcoming you back again soon!

8/10 Good

Christine

Stayed 1 night in Sep 2023
Response from Hotel Management on 19 Oct 2023
Thank you for providing feedback from your time with us!