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Building was old and worn out; not well maintained. Water supply ran ice cold and hot in the shower. Sink and toilet in separate rooms. Light from room next door shining through under the wall. Very noisy.
Verified traveller
Stayed 3 nights in Apr 2019
Response from Jace on 3 May 2019
Thank you for your review. If you could contact the Manager with the specific room you were in so that this can be properly addressed that would be appreciated. :)
Staff was less than friendly at check-in. Felt like we were inconveniencing her. In room air conditioner was old and controls were missing. Room was clean and comfortable. Parking is limited, as the lot is shared with the hotel next door. Overall, hotel is a bit long in the tooth, but the room is clean and comfortable.
This hotel is in need of a serious upgrade/makeover. Rooms are dated, A/C did not work well and everything was at best average! There are not many options in Stephenville and we chose this location as a stop over before catching the morning Ferry back to North Sydney. We wish we had stayed the course and drove the distance to Port Au Basque. Hotel was also well off the beaten path and no where near the highway. We were swayed by some of the other reviews but they definitely overrated this hotel. Also, there is no restaurant on sight, it is closed and we told under renovations but we did not see any evidence of work in process?
We didn't even stay. It was a dive and was NOT what the photos show online. The place is a rathole. We ended up staying e.sewhere.
Kevin
Stayed 2 nights in Jul 2018
Response from Jacey Bennett on 16 Aug 2018
Although negative, thank you for your review. If you could find the time to send the manager an email regarding your review, including any suggestions you have, it would be greatly appreciated.
It’s not a new hotel so don’t expect sleek and modern but it is very clean and comfortable. We tried to cancel our reservation to drive for a few more km that night but we were too late to get a refund so we decided to stay. Glad we did. Has a bar with pool table and darts, great place to relax for the night after travelling.
Hotel was great but because I had to leave a night early they wouldn’t refund me my second rooms night money back so I lost over $130 for nothing. Would like to have my money back.
Doreen
Stayed 2 nights in Jan 2018
6/10 Okay
Verified traveller
6 Nov 2017
Disliked: Property conditions & facilities
Nice hotel
Poor upkeep to room , curtains torn , cracks in bath tub surround, rotten wall showing in bathroom, black showing around mouldings, fan in bathroom wasn’t working properly, very loud and dirty , the toilet wouldn’t flush pro, handle broke on flush box , dish on pictures in room , fingeriprints on glasses located in room
Verified traveller
Stayed 1 night in Nov 2017
Response from Jacey on 5 Dec 2017
Thank you for you review! Would you be able to tell which room you were in so we can address these concerns accordingly? Please and thank you!
Very comfortable, very clean room. Staff were very helpful and friendly. On site lounge has a welcoming laid back atmosphere.
As a motorcycle traveller, it is always nice to find a quiet and comfortable place to rest.
The Dreamcatcher ticked all the boxes to wind down at the end of a day's travel and for a great nights sleep.
Tony
Stayed 1 night in Jul 2017
Response from Jacey on 14 Aug 2017
Thank you for your review!
6/10 Okay
Dottie
30 Jul 2017
Liked: Staff & service
Hotel was adequate, there were no outlets for tech
Hotel was ok. We had trouble getting there because of road construction, not hotels fault.
We had an old couch that you couldn't get out of when you sit on it you sink to the floor
I sat in it once the table and chairs was hard the tub was old and dark spots on it the plug
For the tub was rusty. But the cleaning ladies did the best they could.
Not please at all won't stay there anymore.
Verified traveller
Stayed 2 nights in Jul 2017
Response from Jacey on 1 Aug 2017
We appreciate your review.
8/10 Good
Meagan
17 Jul 2017
Liked: Cleanliness, staff & service, room comfort
Older hotel but very clean. Only thing we found difficult was lack of plugins in the room. Had to move the bed to find a plug.other then that it was great.
This hotel is old and in need of repairs. There weren't enough towels or facecloths. The second night we stayed there the worker charged us a $200 damage fee that was refunded when we checked out!! This is something that I've never had to pay at a hotel before. We were also charged more than the price quoted when I booked through Expedia!! The hotel worker did refund me when I complained. I would not use this hotel again!!
Doreen
Stayed 1 night in Jul 2017
Response from Jacey on 1 Aug 2017
We appreciate your review.
6/10 Okay
Verified traveller
1 Jul 2017
Liked: Cleanliness
Hotel close to downtown
cute little hotel in downtown , close to restaurants and shopping as there is no onsite eatry
Verified traveller
Stayed 2 nights in Jun 2017
Response from Jacey on 4 Jul 2017
Thank you for your suggestion on the large sign! Also, thank you for your review.