Search Hotels Near Stephens African American Museum, Shreveport

"We had to ask for ice bucket. There was not one in the room. It took the housekeeper for an hour to bring it. The nightstand drawer would not close. The staff was OK. Need some work on the front desk people they are not really friendly. Need some work."

"Was there 3 1/2 hours had to wait two hours of it to get a drink but other than that that area needs improvement"

"Restaurants are terrible. Even the nice restaurant was turned into a buffet. "

"This is the WORST property I have ever stayed with - the room was incredibly filthy. We were the only guests in the lobby, and the girl at the front desk (who was incapable of eye contact) initially said she could not find our (pre-paid) reservation, then said they were full - and after almost 30 minutes, finally got the maintenence man to show her how to check us in. I had booked a suite, and was not given the correct room. We would've gone somewhere else, but it was already quite late and we only had a few hours to rest before leaving for an early flight. It was so disgusting, my son and I both slept in our jeans on towels on top of the beds. Neither of us showered because we both felt that exposure to that bathroom would only make us dirtier. The sink was gross. The lamp outlet had what appeared to be boogers wiped on it. The carpet was gross. The room had not been vacuumed. There was crust all down the sides of the nightstands, a brown ring on the tub, and what looked like pubic hair all over the shower sides and toilet lid. The final infuriating straw was right as we were trying to get to sleep - A MAN OPENED OUR ROOM DOOR WITH A KEY! I flew up off of the bed and pushed the intruder out by shoving the door shut and bolting it. I then went downstairs livid, (it is now close to midnight, and I have to be up at 4am) and the same girl at the front desk now has a lobby full of angry guests she had no clue how to help - including THREE OTHER GUESTS SHE HAD GIVEN MY RM KEY TO! "

"Had airport shuttle pick me up and the woman never spoke, not one word! I said Hi, thank you- got no response, i commented on what a cute little van - no response, when we pulled up to the front of the hotel I said Thank you - no response. So rude. I know it was after 11pm but no excuse. The room (124) was clean but needs major repairs. Thought we were going to eat breakfast but chicken sausage and egg white thing and flavored waffle batter! Yuck. It was convenient to the airport that is the only good thing I can say"

"Great "

"Parking felt safe and the staff was very friendly. "

"Everything was clean "

"The best rate was higher than I think it should be. My reservation request was being called in late in the afternoon so it seemed it should be less. Their sister hotel a mile away was suggested for a lower rate but I wasn’t thrilled with the photos. I decided to try Hotels.com and I should’ve known — $35 less for the same room. The elevator was scary, making really unusual sounds. The tv offerings were awful. Satellite? The night desk clerk at check in was fabulous, very polite and friendly. The bed, particularly pillows, was out of this world. Liked the bathroom toiletries. The convenience to the Ochsner LSU Hospital could not be beat. Breakfast was decent, not thrilling. "