Lobby sitting area

Reviews of Fairfield Inn & Suites by Marriott Statesville

2.5 out of 5
Fairfield Inn & Suites by Marriott Statesville
1243 Tonewood Street, Statesville, NC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 322 out of 401 reviews" "
Rating 8 - Good. 57 out of 401 reviews" "
Rating 6 - Okay. 8 out of 401 reviews" "
Rating 4 - Poor. 8 out of 401 reviews" "
Rating 2 - Terrible. 6 out of 401 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Kim - GM on 29 Apr 2024
Dear James,The Fairfield Inn & Suites by Marriott Statesville Team appreciates your five-star rating and compliment. We work hard to provide clean, comfortable rooms, fantastic amenities, and friendly service. Please do not hesitate to contact us with any additional feedback or suggestions. Thanks again for being our guest.Best wishes, Kim Bruce - General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check - room is fine
Stayed 1 night in Apr 2024
Response from Kim - GM on 29 Apr 2024
Hello Robert,On behalf of the Fairfield Inn & Suites by Marriott Statesville Team, thank you so much for the five-star rating and your compliments. We are passionate about providing clean, comfortable rooms, outstanding amenities, and friendly service. Please do not hesitate to contact us with any additional feedback or suggestions. Thanks again for being our guest.With kind regards, Kim Bruce - General Manager

10/10 Excellent

Maria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Apr 2024
Response from Kim GM on 27 Apr 2024
Hi Maria,We're delighted to have had you as our guest and appreciate you taking the time to share your positive feedback about your experience at the Fairfield Inn Statesville. Please don't hesitate to reach out to us with any additional feedback or suggestions. Wishing you a fantastic day, and once again, thank you for being our guests.Warm regards,Kim Bruce General Manager

8/10 Good

judith

Liked: Staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2024
Response from Kim - GM on 27 Apr 2024
Dear Judith,The Fairfield Inn & Suites by Marriott Statesville Team is grateful for your wonderful compliment and review. We appreciate being recognized for providing comfort for all our guests. Our staff is thrilled to see you enjoyed your stay. Thanks again for being our guest and please let us know if you would like to share any more feedback or suggestions to help us continue to provide a great experience for our guests.Best wishes,Kim Bruce - General Manager

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great.stay. We went to a friends wedding and it was close to the venue. Able to walk to some chain restaurants, pharmacy. Close to.some shoppin center.
Stayed 2 nights in Apr 2024
Response from Kim - GM on 15 Apr 2024
Thank you for the high rating and your positive feedback, Angelica. We are delighted that you enjoyed your room and our location and that our service and accommodations met your expectations. We hope the wedding was a blast!Your recognition means a lot to us. Should you have any further feedback to share, please don't hesitate to reach out at any time. We always value input from our guests. Thanks again for choosing Fairfield Inn & Suites by Marriott Statesville. Sincerely,Kim Bruce - General Manager

10/10 Excellent

alison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No
Stayed 1 night in Apr 2024
Response from Kim - GM on 7 Apr 2024
Hello Alison,Thank you for choosing The Fairfield Inn and Suites in Statesville, North Carolina, and for leaving a 5-star rating. Our team takes great pride in being able to provide comfortable rooms with fantastic amenities. We value your opinion and I welcome a conversation with you anytime to discuss any additional feedback or suggestions you wish to share. Thank you again and we hope to see you again soon. Sincerely, Kim Bruce - General Manager

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and very clean
Stayed 1 night in Apr 2024
Response from Kim - GM on 3 Apr 2024
Dear Nancy,On behalf of the Fairfield Inn & Suites by Marriott Statesville Team, thank you for the great rating and your compliments. We are passionate about providing clean, comfortable rooms, outstanding amenities, and friendly service. Please do not hesitate to contact us with any additional feedback or suggestions. Thanks again for being our guest and we hope to see you again soon. With kind regards,Kim Bruce - General Manager

10/10 Excellent

alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2024
Response from Kim - GM on 2 Apr 2024
Thank you, Alice. Our team is delighted to see you enjoyed your stay and we appreciate your fantastic recognition with a five-star rating. We look forward to welcoming you back to The Fairfield Inn & Suites by Marriott in Statesville, North Carolina shortly. Please feel welcome to contact me anytime with feedback or suggestions to better serve you the next time. Kindest regards and thanks again for being our guest. Kim Bruce - General Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Kim - GM on 2 Apr 2024
Hi Elizabeth,The Fairfield Inn & Suites by Marriott Statesville team will be thrilled to see that you had a wonderful stay with us and that we could meet your needs. Our dedicated staff strives to ensure that our guests experience clean, comfortable rooms and enjoy our fantastic amenities. Your recognition with a high rating means a lot to us, and we sincerely appreciate it. We eagerly anticipate the opportunity to welcome you back soon!Warm regards,Kim Bruce - General Manager

6/10 Okay

Sadie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Our stay here was just okay. The breakfast was not the best and our bed was like sleeping on a rock!
Stayed 1 night in Mar 2024
Response from Kim - GM on 1 Apr 2024
Dear Sadie,Thank you for choosing to stay with us and for sharing your thoughts and concerns.Ensuring our guests' comfort and satisfaction is our top priority, and I'm sad to hear that you did not have a positive experience with our accommodations and breakfast service. Your feedback is invaluable to us, and our team will review and discuss to find areas for improvement. If you have any further comments or suggestions, please feel free to contact me directly. We truly appreciate your patronage and hope to have the pleasure of welcoming you back in the future.Sincerely,Kim Bruce - General Manager

10/10 Excellent

Brecken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kim - GM on 1 Apr 2024
Hello Brecken,Thank you for your fantastic five-star rating! We're delighted to see that you thoroughly enjoyed your stay with us and that we were able to exceed your expectations. Our team works tirelessly to provide clean, comfortable rooms and excellent amenities for all our guests, and it's incredibly rewarding to know that our efforts have made a positive impact on your experience.Your high rating means a lot to us, and we're sincerely grateful for your recognition. We can't wait to have the pleasure of welcoming you back for another wonderful stay shortly!Warm regards,Kim Bruce - General ManagerFairfield Inn & Suites by Marriott Statesville

10/10 Excellent

Jerome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable after a long travel day. Also the bathroom was spacious with good lighting ….nice shower too!
Stayed 1 night in Mar 2024
Response from Kim - GM on 29 Mar 2024
Thank you, Jerome,The team at the Fairfield Inn & Suites by Marriott Statesville is thrilled to hear that you had a wonderful stay with us and that we could meet your needs. Our dedicated staff strives to ensure our guests experience clean, comfortable rooms and enjoy our fantastic amenities. Your recognition and high rating mean a lot to us, and we sincerely appreciate it. We eagerly anticipate the opportunity to welcome you back soon!Warm regards,Kim BruceGeneral Manager

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and all amenities that were listed are included
Stayed 1 night in Mar 2024
Response from Kin -GM on 25 Mar 2024
Hello Shannon, We are happy you enjoyed your stay at The Fairfield Inn & Suites by Marriott in Statesville! Our staff is passionate about providing clean, comfortable rooms with fantastic amenities in an ideal location. Please do not hesitate to let us know if you would like to provide any additional feedback anytime. Thanks again for choosing Fairfield Inn and Suites and we hope to see you again soon. Kim Bruce- General Manager

2/10 Terrible

georgette

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel was clean but that is the only positive. The walls and floor are paper thin. Every bit of noise from other rooms can be heard. They put an additional charge on my card for incidentals even though we had none and if we did they could charge them as they occur rather than put a $ 27.77 charge on" just in case. " Now we have to wait for several days for it to be refunded.The manager was impatient explaining this to us. Will not stay at another Marriott.
Stayed 1 night in Mar 2024
Response from Kim GM on 23 Mar 2024
Dear Georgette,We regret to learn that your recent stay as our guest did not meet your expectations, and we apologize for any confusion regarding incidental holding charges. I would like to invite you to further discuss this policy to ensure clarity. Your feedback is invaluable to us, and our team is eager to address your concerns and identify areas for enhancement. We extend our best wishes to you.Respectfully,Kim Bruce -General Manager

10/10 Excellent

Valerie

Stayed 1 night in Mar 2024
Response from Kim - GM on 12 Apr 2024
Hello Valerie,Thank you for your wonderful, complimentary review. Our team is thrilled to see that you enjoyed your stay and we're grateful for your excellent rating. We eagerly anticipate your return to The Fairfield Inn & Suites by Marriott in Statesville, North Carolina. Should you have any feedback or suggestions to enhance your experience next time, please don't hesitate to reach out.Warmest regards, and once again, thank you for choosing to stay with us.Kim Bruce -General Manager

10/10 Excellent

Gary, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 1 night in Mar 2024
Response from Kim - GM on 22 Mar 2024
Hello Gary,Thanks so much for taking the time to leave a high rating for your recent stay at The Fairfield Inn & Suites by Marriott Statesville. Our staff appreciates being recognized for providing friendly service, comfortable rooms, and fantastic amenities.Please let us know if you would like to share any feedback about your stay. We look forward to seeing you again the next time you are in the Statesville area. Thanks again, Kim Bruce -General Manager

10/10 Excellent

TERRY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff pleasant & great night sleep.
Stayed 1 night in Mar 2024
Response from Kim - GM on 18 Mar 2024
Hello Terry,We are so glad you enjoyed your experience at The Fairfield Inn & Suites by Marriott in Statesville, North Carolina! Thank you for the compliments and five-star rating. Please feel free to share any suggestions you have to help us improve your experience during your next visit. We're always eager to enhance our services based on your feedback. All the best and thanks again. Kim Bruce - General Manager

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with a family, clean, staff was great and lots of dining.
Stayed 1 night in Mar 2024
Response from Kim - GM on 18 Mar 2024
Hello and thank you, Amy, for leaving such wonderful compliments and a five-star rating for your recent stay as our guest at the Fairfield Inn & Suites in Statesville, North Carolina! We always love to see happy guests and appreciate the kind recognition. Please do not hesitate to let us know if you would like to share any additional feedback anytime. We look forward to seeing you again soon! Best wishes, Kim Bruce - General Manager

4/10 Poor

James

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Kim - GM on 17 Mar 2024
Dear James,We are sorry to see that your experience at our hotel did not exceed your expectations. We appreciate your time to leave a rating and I welcome a direct conversation with you to learn more about your stay at our hotel. We value our guests and I hope you will contact me to share any additional feedback or suggestions. Thank you for your time.Regards, Kim Bruce - General Manager

10/10 Excellent

ronnie

Liked: Staff & service, property conditions & facilities
Dated clean comfortable
Stayed 1 night in Mar 2024
Response from Kim - GM on 7 Mar 2024
Good afternoon, Ronnie,It was so thoughtful of you to take the time to leave such a positive review and a five-star rating! Thank you.Please do not hesitate to let us know if you would like to add any additional suggestions or feedback to serve you best the next time you stay at The Fairfield Inn & Suites by Marriott in Statesville, North Carolina. Best regards, Kim Bruce - General Manager

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent condition
Stayed 1 night in Feb 2024
Response from Kim - GM on 25 Feb 2024
Dear Robyn,The Fairfield Inn & Suites by Marriott Statesville Team thanks you for the five-star rating and complimentary review. We care deeply about providing clean, comfortable rooms, outstanding amenities, and friendly service. Please do not hesitate to contact us with any additional feedback or suggestions. Thanks again for being our guest and we look forward to seeing you again soon.With kind regards,Kim Bruce - General Manager

10/10 Excellent

Marybeth

Stayed 1 night in Feb 2024
Response from Kim - GM on 26 Feb 2024
Hello Marybeth,Thank you for the wonderful 10 out of 10 rating as our valued guest at Fairfield Inn & Suites in Statesville, North Carolina! Our team is thrilled to see you enjoyed your stay and we appreciate your fantastic recognition. We are looking forward to welcoming you back soon. Please feel free to let us know if you would like to share any feedback about your visit. Best wishes, Kim Bruce - General Manager

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stop along the way
Stayed 1 night in Feb 2024
Response from Kim - GM on 25 Feb 2024
Hi Rory,On behalf of the Fairfield Inn & Suites by Marriott Statesville Team, thank you for the great rating and your compliments. We are passionate about providing clean, comfortable rooms, outstanding amenities, and friendly service. Please do not hesitate to contact us with any additional feedback or suggestions. Thanks again for being our guest and we hope to see you again soon.With kind regards,Kim Bruce - General Manager

10/10 Excellent

Jaime

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE ENJOYED OUR STAY VERY MIHC. THE
Stayed 1 night in Feb 2024
Response from Kim - GM on 23 Feb 2024
Dear Jaime,On behalf of the Fairfield Inn and Suites by Marriott team, thank you, for your wonderful review and a five-star rating. It is great to see you enjoyed your stay. Please let us know if you have any additional feedback or suggestions you would like to share as our valued guest. We hope to see you again the next time you visit Statesville. Have a great weekend and thanks again. Sincerely, Kim Bruce - General Manager

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kim - GM on 24 Feb 2024
Thank you, Cathy, for choosing The Fairfield Inn & Suites by Marriott in Statesville, and for leaving a 5-star rating. We are glad to see you had a positive experience and that your questions and needs were met. The entire team takes great pride in being able to provide comfortable rooms, friendly service with fantastic amenities. We value your opinion and I welcome a conversation with you anytime to discuss any additional feedback or suggestions you wish to share. Thank you again and we hope to see you again soon. Sincerely, Kim Bruce - General Manager

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel,the mattress was one of the best we have slept on. The breakfast was good but a little short on variety. Definitely staying here next time on our way through
Stayed 1 night in Feb 2024
Response from Kim - GM on 23 Feb 2024
Hello Doris,Thank you for this amazing feedback and a 10 out of 10 rating as our valued guest at Fairfield Inn & Suites in Statesville, North Carolina! Our team is thrilled to see you enjoyed your stay and we appreciate your fantastic recognition. We are looking forward to welcoming you back soon. Thanks for the suggestions on the breakfast service. Please feel free to let us know if you would like to share any additional feedback about your visit.Best regards, Kim Bruce - General Manager

4/10 Poor

Mark

Nice staff, clean hotel, but…
Fairly new hotel that was in good condition. Facilities were clean and overall, very quiet. The reason I rated this hotel so low was the smoke detector location, right above the bed and the brightness of the light that flashes like a strobe light approximately every 30 seconds. Kept me up until I finally placed a pillow over my eyes. The nice employee at the front desk told us that she experienced the same thing at another location. Why would a business that makes money from providing places to sleep place something like that on a wall next to the bed? Needless to say, I will not be staying at Fairfield Inns in the future.
Stayed 1 night in Feb 2024
Response from Kim - GM on 19 Feb 2024
Dear Mark,Thank you for taking the time to leave your thoughts. Please know that the safety and well-being of our guests is our top priority. We are sorry to see that you had an unfavorable experience and difficulty sleeping because of the smoke alarm. We will look into this and look for any areas of improvement we may provide. Thank you for being our guest and we do hope you will reconsider staying with us in the future. Regards,Kim Bruce - General Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean
Stayed 1 night in Feb 2024
Response from Kim - GM on 15 Feb 2024
Hello Mark,Thank you for choosing The Fairfield Inn and Suites in Statesville, North Carolina, and for leaving your compliments and a 5-star rating. Our team takes great pride in being able to provide comfortable rooms with fantastic amenities. We value your opinion and I welcome a conversation with you anytime to discuss any additional feedback or suggestions you wish to share. Thank you again and we hope to see you again soon. Sincerely, Kim Bruce - General Manager

10/10 Excellent

Janice

Travelled with family
Liked: Amenities
Outstanding facility. Kudos to the team member who decorated the property for Valentine’s Day. It was tasteful & festive. Well done.
Stayed 1 night in Feb 2024
Response from Kim - GM on 13 Feb 2024
Hello Janice,Thank you kindly for the amazing feedback and five-star rating as our valued guest at Fairfield Inn & Suites By Marriott in Statesville, North Carolina! Our team is thrilled to see you enjoyed your stay and we appreciate your fantastic recognition. We look forward to welcoming you back soon.Best wishes,Kim Bruce - General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kim - GM on 10 Feb 2024
We appreciate you taking the time to leave a review on your recent experience as our valued guest at The Fairfield Inn in Statesville, North Carolina! Our team works hard to provide the best service along with fantastic amenities and clean, comfortable rooms. Please let us know if you want to share any additional feedback anytime. Thanks again for being our guest, and we hope you will be staying with us again soon. Regards, Kim Bruce - General Manager

4/10 Poor

Brandy

Stayed 1 night in Feb 2024
Response from Kim on 9 Feb 2024
I apologize that you did not have a good stay but without any real feedback we are not able to address or try and make it right. If you would like to let me know more we would love to hear from you.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Wish I was staying longer and not driving through. Great place. Great location.
Stayed 1 night in Feb 2024
Response from Kim - GM on 7 Feb 2024
Dear Lucy,Our team is thrilled to see you enjoyed your stay and we appreciate your fantastic recognition and five-star rating. We look forward to welcoming you back to The Fairfield Inn & Suites by Marriott in Statesville, North Carolina in the near future.Kindest regards and thanks again for being our guest. Kim Bruce - General Manager

10/10 Excellent

margo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kim - GM on 22 Jan 2024
Dear Margo,Our team is grateful for your wonderful rating regarding your recent stay with us. We appreciate being recognized for providing clean comfort and great service for all our guests. Our staff looks forward to welcoming you back to the Fairfield Inn & Suites in Statesville soon. Thanks again for taking the time to leave a review and please do not hesitate to contact me with any additional feedback or suggestions.Kind regards, Kim Bruce - General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Poor water pressure
Water pressure was extremely low. No luggage carts were available first thing in the morning, service representative said she would check the different floors for carts. I found one on the second floor 20 minutes later went downstairs, service representative never looked for a cart for me. Service represents do not act like they want to be inconvenienced on the night shift.
Stayed 1 night in Jan 2024
Response from Kim - GM on 15 Jan 2024
We are sincerely sorry for not fulfilling your expectations as our valued guest, and I apologize for any unfavorable interactions with a team member. I would love to learn more and welcome a direct conversation with you anytime to discuss your concerns. The entire staff takes great pride in providing friendly service, and comfortable rooms with outstanding amenities. We will certainly review and discuss your thoughts to find areas of improvement. Thank you for being our guest and I hope to hear from you soon.Regards,Kim Bruce - General Manager

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Always stay here as our half way point too and from Florida! A welcome reliable hotel where the quality is 5star in our opinion!
Stayed 1 night in Jan 2024
Response from Kim - GM on 14 Jan 2024
Hello Janet,Thanks for your wonderful five-star rating and your compliments as our valued guest at The Fairfield Inn & Suites in Statesville, North Carolina. We pride ourselves on offering fantastic service, amazing amenities, and a home away from home in our guest rooms. It is always great to be recognized and we appreciate your recommendation. We wish you all the best and thank you again for being our guest. Sincerely, Kim Bruce - General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Kim - GM on 8 Jan 2024
Dear David,We are thrilled you enjoyed your stay at The Fairfield Inn & Suites by Marriott in Statesville, North Carolina.Our staff is dedicated to providing clean, comfortable rooms with fantastic amenities in an ideal location. Please do not hesitate to let us know if you would like to provide any additional feedback anytime. Thanks again for choosing our hotel and we hope to see you again soon. Have a great year!Kim Bruce - General Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Vary good location and the receptionist was friendly and efficient!
Stayed 1 night in Jan 2024
Response from Kim - GM on 31 Jan 2024
Thank you, John, for the positive compliments and five-star rating! We are happy to see you enjoyed your stay and grateful you chose The Fairfield Inn & Suites in Statesville, North Carolina. Please let me know if you want to share any additional feedback anytime. Thanks again and we look forward to seeing you again soon. Kind regards. Kim Bruce - General Manager

10/10 Excellent

Tamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Dec 2023
Response from Kim - GM on 6 Jan 2024
Dear Tamela,We are thrilled you enjoyed your stay at The Fairfield Inn & Suites by Marriott in Statesville, North Carolina.Our staff is dedicated to providing clean, comfortable rooms with fantastic amenities in an ideal location. Please do not hesitate to let us know if you would like to provide any additional feedback anytime. Thanks again for choosing our hotel and we hope to see you again soon. Happy New Year!Kim Bruce - General Manager

10/10 Excellent

Ros

Travelled with family
Breakfast disappointing, could not make fresh waffles, those available were hard as ricks and crunching on sugar. Beds were very comfortable and staff great
Stayed 1 night in Dec 2023
Response from Kim - GM on 31 Dec 2023
Dear Ros,It was so thoughtful of you to take the time to leave such a positive review and a five-star rating! Thank you. We are sorry you did not enjoy the breakfast selection and we will review your concerns with the staff. Please do not hesitate to let us know if you would like to add any additional suggestions or feedback to serve you best the next time you stay at The Fairfield Inn & Suites by Marriott in Statesville, North Carolina.Best regards and happy New Year!Kim Bruce - General Manager

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Newer property. Was very clean and the staff were friendly and efficient.
Stayed 1 night in Dec 2023
Response from Kim - GM on 29 Dec 2023
Hello Connie,Thanks so much for this positive feedback! We are happy to see you had a great visit. Please let us know if you need anything in the future or would like to share additional suggestions to best serve our guests. Happy New Year and thanks again for being our guest at The Fairfield Inn & Suites in Statesville, North Carolina! Kim Bruce - General Manager

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kim - GM on 24 Dec 2023
Hello Donald,Thank you for the outstanding five-star rating as our valued guest at Fairfield Inn & Suites in Statesville, North Carolina! Our team is thrilled to see you enjoyed your stay and we appreciate your time to leave a review. Please let us know if you want to share any additional feedback about your visit so we can best serve you in the future.Best wishes and happy holidays! Kim Bruce - General Manager

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kim - GM on 11 Dec 2023
Hello Leon,Thank you for the amazing 10 out of 10 rating as our valued guest at Fairfield Inn & Suites in Statesville, North Carolina! Our team is thrilled to see you enjoyed your stay and we appreciate your fantastic recognition. We are looking forward to welcoming you back soon. Please feel free to let us know if you would like to share any feedback about your visit.Best wishes, Kim Bruce - General Manager

10/10 Excellent

angela

Stayed 1 night in Dec 2023
Response from Kim - GM on 8 Dec 2023
Hello and thank you, Angela, for leaving such a wonderful rating for your recent stay as our guest at the Fairfield Inn & Suites in Statesville, North Carolina! We always love to see happy guests and appreciate the kind recognition. Please do not hesitate to let us know if you would like to share any additional feedback anytime. We look forward to seeing you again soon! Best wishes and happy holidays! Kim Bruce - General Manager

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kim - GM on 5 Dec 2023
Hello Leon, Thanks so much for taking the time to leave a 10 out of 10 rating for your recent stay at The Fairfield Inn & Suites by Marriott in Statesville, North Carolina. Our staff appreciates being recognized for providing friendly service, comfortable rooms, and fantastic amenities.We look forward to seeing you again the next time you are in the Statesville area. Thanks again, Kim Bruce -General Manager

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Clean an comfortable also breakfast was great
Stayed 1 night in Nov 2023
Response from Kim - GM on 4 Dec 2023
Thank you, Glenn, for the compliments, feedback, and high rating for The Fairfield Inn & Suites by Marriott in Statesville. We appreciate you being our guest and are happy to see you enjoyed our amenities, comfortable room, and breakfast service. We do hope to see you again soon. Please feel free to let us know if you would like to share any additional thoughts.Best wishes,Kim Bruce - General Manager

10/10 Excellent

Moises

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Realy good
Stayed 1 night in Nov 2023
Response from Kim - GM on 30 Nov 2023
Hello Moises,On behalf of the Fairfield Inn and Suites team, thank you, for your wonderful compliment and five-star rating. Please let us know if you have any additional feedback or suggestions you would like to share as our valued guest. We hope to see you again the next time you visit Statesville. Have a great holiday season and thanks again.Sincerely, Kim Bruce - General Manager

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic
Stayed 2 nights in Nov 2023
Response from Kim - GM on 30 Nov 2023
Good morning, Gina,Thank you for leaving a five-star rating and your compliments on your recent stay as our guest at the Fairfield Inn & Suites by Marriott in Statesville, North Carolina! We always love to see happy guests and appreciate you taking the time to recognize our efforts to provide clean, comfortable rooms with wonderful amenities and friendly service. Please do not hesitate to let us know if you would like to share any additional feedback anytime. We look forward to seeing you again soon! Kindest regards, Kim Bruce- General Manager

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No decent breakfast
Hotel is excellent however breakfast is worst I’ve seen - few scrambled eggs sitting in watery mess, no boxed cold cereal - only instant oatmeal - 2 bagels - no bread - no muffins - just bad enough assortment to convince me to try something else next time - too expensive for basically getting no breakfast
Stayed 1 night in Nov 2023
Response from Kim GM on 23 Nov 2023
Dear Karen, We appreciate you taking the time to leave a review and your compliments and feedback on your recent experience as our valued guest at The Fairfield Inn in Statesville, North Carolina! Our team works hard to provide the best service along with fantastic amenities and a home away from home. I am grateful for the feedback on the breakfast service and will review your suggestions with the team. Please let us know if you would like to share any additional feedback anytime. Thanks again for being our guest, and we look forward to seeing you again soon. Best wishes, Kim Bruce - General Manager

10/10 Excellent

Ashley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and comfortable. Beds feel like sleeping on a cloud. Highly recommend.
Stayed 1 night in Nov 2023
Response from Kim GM on 20 Nov 2023
Hello Ashley, Thank you kindly for the wonderful recommendation and your compliments on your recent stay at The Fairfield Inn & Suites by Marriott in Statesville, North Carolina! We are grateful for the five-star rating and so happy to see you enjoyed your stay. Our staff takes great pride in offering clean, comfortable rooms with outstanding amenities. Please do not hesitate to let us know if you would like to share any additional feedback anytime. Enjoy your holiday season and we look forward to seeing you again soon.Sincerely, Kim Bruce - General Manager

10/10 Excellent

Alesia

Stayed 1 night in Sep 2023
Response from Kim GM on 18 Nov 2023
Hello Alesia,Thanks so much for your five-star rating! We are happy to see you enjoyed your stay and grateful you chose The Fairfield Inn & Suites by Marriott in Statesville, North Carolina. Please let me know if you would like to share any suggestions or feedback anytime. Thanks again and we look forward to seeing you back soon! Kim Bruce - General Manager